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ARIEL PEREZ
Customer Reviews for Miami Automotive Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is NO PARKING in that facility! I had to leave my car on the street a block away! The U-Haul person there added insurance to my order without my consent! I specifically marked the no insurance option when I reserved the van online. I am still waiting for a U-Haul manager to contact me with a determination of whether or not I will get a refund of $21 for insurance I did not want. I would NEVER go back to that location to rent an equipment again!
Ileana GonzalezHave the trucks clean. And demonstrate use of equipment.
Victor SantosNothing. Amazing Service !!!!
Regina MartinsTrato profesional y rápido con calidad felicidades
Guillermo A Gonzalez BravoVery professional staff. Great service.
Angel Garcia RiveroLoved the easy pick up and the ability to add movers - the movers we selected were AWESOME!!
Nancy PinkertonWorst experience
JOSEPH COSTELLOBueno
Jose PerdomoTruck need a lot of maintenance. Steering wheel, goes from left to right and viceversa, causing not control. Driver door barely close.
JUAN LIMABe ready and willing to help the customer. when I went to pick up the truck there was no one to assist me. I was told to come back in 15 minutes. After 30 minutes there was still no one to help me. That is when I called customer service, as I was on the line with Uhaul, an individual working in the shop realized I was about to complain so he came to finally assist me. As if I was a bother to him at that point. if they provide this service they should be willing to help the customers accordingly.
yoel OliveraThey were closed when I arrived. I gave the keys to someone who was associated with UHaul and working on other cars. It was very difficult to determine if they were a UHaul agency or not.
Jose ArmarioIt was not clear where I could drop off the vehicle. It is in a traffic-congested area.
Elias VictorNo English speaking persons present, office in two bay mechanic's garage. No one at the office during what should've been business hours (11:15 am) and no drop box.
SANDRA PRITCHARDReduce the prices.
Marcial Rumbaut GarciaJose was very helpful and kind
Jorge Avila👍 Great place.
aguiler suarezCargo area was generally clean but had grains of rice inside. I needed a broom to sweep them out.
Lukas CalafellGracias
Maria E Hirzel VazquezTruck was belong blocked by another car they were fixing and I had to wait an hour to get the truck out and it smelled like poop inside. Very disappointed
Gabriel GonzalezTake the phone
MILINEYS DURANEverything was great except charging customers a dollar per mile is ridiculous but customer service was awesome employees were very polite and truck was very maintain just didn’t agree on the dollar per mile was kind of disappointing
Alain FundoraThere is no assigned parking space. I was able to manage because I saw the other U-Haul trucks parked. The area is surrounded by three big garbage containers. The smell is unbearable covered in smelly mud.
Tyrone FigueroaJennifer and Jose were amazing and helpful
ISAIAS DELGADOHave the vehicles checked mechanically and clear any lights.
Jason BrennerThe vehicle was dirty inside, the back had broken glass in it. All the tires were bald and one of them had a huge nail and hole in it. We ended up getting a flat tire and having to fix it. We lost 2 hours of time because of this. U-Haul did NOTHING about it and now has the balls to ask me for toll money which they charged my card for without my permission. I will NEVER rent from them again and will continue to post on social media the horrible experience I had with this rental.
Ana Y LopezThe best uhual Experience I’ve ever had. Alex was just amazing and so helpful and accommodating with everything especially during Labor Day weekend he was excellent.
Maria RobinsonEs el peor servicio al customer!!!
Efrain MendozaThe truck was really dirty with grease on the floor. How can people can place their furniture in that dirty floor. I had to put matts so my furniture don’t get dirty.
Erick CruzQuick friendly service
Jorge BekerAlex was wonderful, called to check in upon my arrival! Everything went smoothly during both the pick-up and drop-off. Would definitely recommend this location!
Nicole BondRoach infested vehicle, I reached out to customer service I have not heard back since.
Elvis PenaJose was great
JOSH GRIFFITHOnline check in not available at the location once I checked in online at the site. The U haul website indicated I could check in online but once I got there I had to see the mechanic of the tire shop which was also a uhaul rep. Don’t make online check in available at this location if it’s actually not available. Waited about 40 minutes for someone to attend me
Federico MercadoCharged me for insurance I did not request. Pickup time was wrong truck arrived an hour and half late
Daniel VillazonGreat service !
Jesus MadridA little unclear where to go on the premises. One located though the service is excellent.
Anthony CabreraThe service was good overall
CarlosE AnzolaMI did my reservation online and specifically waved the insurance, but still they included the cost on my bill. I called uhaul and I was told the people from that location will call me, but they haven't reach out.
Clary VaronaVery good I like
Pedro SantiagoSimple, easy and staff friendly
Altamease Hayesover all great service Thank you
Alberto Fleitas100 % awesome! great overall experience! Jose was very helpful and knowledgeable five stars ⭐️⭐️⭐️⭐️⭐️
Jesus Zabranoexcelente service 100% recommended
MEL CHAVEZ PRIETOThe truck was kind of old used kind of rough but it got me from point A to point B
ESTEBAN BLANCOGreat customer support, amazing business, I will recommend always
DAVID VARONA ARRIBAFabulous
DANIEL SANTIAGO GONZALEZQuick in and out Jose was very helpful and very knowledgeable 5 stars
EDUARDO MACHADO GARCIAThe rental process itself was quick and easy. Perhaps this may be most important at the end of the day, however your office needs to be clean, free of clutter and with a working AC. First impressions matter.
ISABEL FONSECAJose was great
Roberto PedrosoVery pro service ! Quick in and out 5 stars ⭐️
JONAKI CORRIAJenny was very helpful and kind. I will deff rent from this location again.
eduardo valdes