Well my initial pickup site had to be changed due to double booking but I was contacted promptly by a U-Haul representative with a timely solution. My overall experience using U-Haul was for the most part unproblematic from pickup to drop off and yes I would use again as well as recommend.
Dorothy C
Customer Reviews for Miami Auto Builders
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No details on what you are given, it would be better a machine with options.
Antonio ZExcelente los recomiendo. Buena atención y las van muy limpia.
Cesar DNothing
Rosamaria FLocation was extremely dirty. The U-Haul had bad lights and the windshield wipers didn’t work.
Melissa Eso many roaches in the van it was too much!!
Mitchel HGracias por el apoyo siempre agradecido
JOEL JVan tank was empty Indicators didn't work Van was not clean Parking location at return was occupied so I had to park on the street Pick up location changed within less than one hour from the scheduled time
Rodolfo VThe 40 + dollars quoted turns into 200 I thought was a bit much for a few hours rental.
Geraldo GThis gentleman saved my life. He was there for me to help me out with the rental. I called u-haul and customer service over the phone was inept and useless. This man helped me to troubleshoot the rental and the extensions I needed. Thank you!
Reinaldo TUn mejor mantenimiento en los vehículos,el van k renté no tenía una gota de aceite,le falta va aire en una goma y el fluido de freno estaba muy bajo. Gracias
eddy gThe system on the vehicle indicated that the oil levels were low. There was a sensor indicating low air tire. The returned miles read 23255 they wrote 23262 that is seven miles extra. I took a picture of the odometer. Maybe this was just a mistake but still. No parking for customers.
juan tThe only thing I’d recommend is filling the tank with gas. Other than that, everything was great! The gentleman at this location was very kind and professional. The customer service representative who helped us reserve the van was also excellent. We appreciate your help!
MARILYNN SComo siempre el servicio fue excelente , great service thank you
MARIA JThe service was excellent
MARIA JI chose not to include CDW when I made my reservation. The clerk did include it in the contract and I had to pay for it. My fault for not reviewing the contract as I was in a hurry but I am afraid this clerk or owner does this all the time since there was another customer there who was also complaining for the same reason.
Jesus CExtremely professional and friendly service. Very accommodating with my late pick up arrival and the gentleman responsible just made me feel very welcome in a very respectful manner. Especially for a woman having to do my own move by myself I found the experience very pleasant in dealing with this location and the person in charge. Would go back anytime and recommend this specific location to friends.
Lucienne OMake sure that you honor the contract and now shady charges are send after. I was charged for 4 gallons of gas when I only use a Van for 12 miles. I addition I was charged with an insurance that I didn't even request, then more ghost charges appeared. I'm still waiting for a solution.
Matias TAwesome people
Darren RDid not know if it was legit or not because there weren't any other reviews but I went there and everything was great! The process was super quick. In and out in 5 minutes.
Louis R