Needs an attendant or better way to drop off since app was not working and not everyone has a fancy phone.
Patricka C
Customer Reviews for Scotts Amish Log and Rustic Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped off at a new location. The automated app was not working and we had to call the customer service line to help us. If I had not had another person with me with another phone we could not have done it at all. She directed us to the website and while it did end up working for us after much frustration and an hour of time when already exhausted, it was very frustrating. Additionally, another older gentlemen showed up to drop off as well and his phone was not internet capable and had even worse problems than us and he was beside himself. We tried to help to no avail. There should be a "pen & Paper" option for those who do not have "electronic" capability or fancy phones when there is not an attendant.
Patricka CThey were closed at dropoff but there was adequate space to maneuver & park.
Steve BFast and friendly service
lisa cEverything was great. The trailer was ready and clean and gentlemen was very accommodating.
JENNIFER W