Greg is a great guy very friendly highly knowledgeable and answered all of my questions
Christopher W
Customer Reviews for MGM Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a uhaul on 6/11/23 and returned it back the same day. I had to call several times on the balance on my depending deposit, I received a receipt on 6/13/23 and still haven't received my refund funds back to my card. Today is 06/15/23 and still waiting on my refund.
Latasha RThe website is the worst. The website made me take 45 min and Glenn saved it….
Jake FI did not interact much with the employee, simply handing them the key. The location is a problem though, the large trucks bottom out pulling into the lot, and you can not pull a truck and trailer into the lot. We had to disconnect the trailer from the truck in the street, and use out pickup to pull it in. I would not recommend this location for anything larger than a small van.
Benjamin SExcellent service, will definitely come again
Joseph VAmazing service!!! Great guy!!!
Mindy CEverything went well and super smooth. No problems
Emma SKeep up the good work.
PHILIP SThe front office smelled strong of something. Other than that, the lady was nice and helpful.
Chelsea BSecond time I've rented from MGM & would not hesitate to do so again. However, sure would be nice if UHaul could the online check-in site in working order!
toni mThe weather seal on the door immediately deteriorated and fell off. Not their fault but was super annoying to deal with on a road trip.
ROBERT E10/10 uhaul location!!!!
Colin BGreat experience, fast checkout, good explanation of service and use.
Rachel OIt was a great experience
david HCouldn't be more pleased with the service I received from MGM. The folks there made the process hassle-free. Definitely 5 stars!!!
toni mTook 2 hours to get my truck was told one price and charged another very disappointing will not ever use uhaul again .
HENRY SManager was quick and pleasant. I enjoyed the experience.
JOE JNarrow entrance, hard to get in and out. Staff was there late that was nice. Called back next day during business hours to confirm and they didn’t know, I had to call corporate to confirm. Need to be more organized, but good service.
Jeremy SCustomer service was great! Only problem, A/C did not work in the cab of the truck.
James CEasy to work with and very friendly.
DWAINE DCustomer service was outstanding! Glenn and his wife were very professional and very nice to work with. I will return for all of my rental needs in the future.
galela LThe address on the ONLINE contract and the location didn't match. There are 3 different locations across from each other and none of the addresses matched the one on my contract.
Thomas BDropped off equipment after hours. Called them the next morning and everything was good.
Alan WGreat service. Glenn is awesome and professional.
MARIO HThe owner of this place swore up and down that if I didn't take the safe move, and got pulled over, that I would be fined a $1,000.00 and my license would be suspended. Luckily, I'm no dummy and know that's not the truth. I have been using uhaul for 30 years but I will NEVER rent from this guy again. I don't care if he's the only place in town with a truck.
Katherine BGlen was helpful and gave us his phone number if we had any issues or questions!
RONALD JNothing !! Glenn was very friendly & professional.Glenn tool very good care of me & my needs.Glenn helped me accomplish my mission.
DARIN MThank you.
JONATHAN PI was told to just google closest uhaul to return my equipment. When I did that I had to go to 3 different places because the first 2 wouldn’t accept my trailer return and said I would be “charged a fine” if I didn’t return it to scheduled location.
ANDREW PGlen was awesome in helping and advising on the car trailer. He also made himself available for any needs we may have throughout our journey home. He really cares about his customers.
johna wHad a misunderstanding on local rates, did not get clairty on that.
ROCKY CIt was very useful thank you glenn here in Enid ok
travis mDon't over charge, Don't quote when you're going to charge whatever you feel. If on rental you have free miles don't bill for the free miles after the rental is done. Would not recommend you haul Services again.
Derrick BGreat guy
Brannon BNo help unhooking. No paper trail of the return. Lot it almost impossible to navigate. No attendant at return lot. I took pictures to protect myself. Lot in a high crime area.
Michael WThis location is always helpful and so kind. Will not go anywhere else!
Rachel BThe location where the trucks were parked was half a block away and across the street from the "office" so drop off was a bit confusing. Although I returned the truck a day or two ahead of schedule, I still got an email the following day reminding me to return my truck, so it appears the information on my return was not entered until few days later. Still, it was nice to have a return location close to where I was going- thanks for that!
Charles RThe customer service was very good.
patricia lTook more than 90 minutes to rent trailer due to representative unfamiliarity with Uhaul rental portal (elsewhere, I've been in-and-out in less than 30 minutes). Furthermore, I had major issues with trailer wobble--later discovered that rear right tire had only 8psi...I hope this was an isolated incident, but the representative did not check tire pressure prior to releasing trailer to me. Major safety issue.
Christopher AWas expensive for a 86 mile one way trip.
Roxanne MLower the rates.!! Price was outrageous for me to rent a tow dolly for a 3 hour trip.!! And it was returned as soon as I got home.!!
RANDOLPH RDid not put in my drop Off location, so I couldn’t drop off after hours online. I called customer service to help me and the lady was very rude. Not happy with my after hours customer service experience at all. If they can’t help you after hours why have them available?
brandy cFree coffee
Douglas MNot very happy with U-Haul. I was first told a location near me had a 10' truck on the date I needed. A couple of days before I needed the truck I was informed of different location , further away, would have the truck. I went to pick-up the 10" truck and the only thing he had was a15', a dirty dolly and no furniture pads.
Jimmie RThe truck battery post is lose, it died on me several time and about half the the time I would have to pop the hood wiggle the battery post to get it to start
Zachary FWe were pressured into buying insurance which uhaul isn’t licensed to sell. The truck wasn’t swept when we picked it up. The steering wheel felt loose as we drove. The return location seemed to not want us to drop off the truck. The office we first rented from insisted that I would only be permitted to rent a uhaul if my husband’s contact information was submitted (I was with my 26 year old son; my husband was in another state). This was insulting considering that in June, I had rented a uhaul truck in my home state of California. I’m outraged.
Maura SOwner was extremely helpful. Uhaul computer system didn't work. Owner had to phone Uhaul to have them enter transaction.
john mI first tried to rent from Kings Rental in Hennessy OK. I would appreciate someone from U-Haul contacting me because someone needs to make that experience right with me. Something is very wrong with using the 24/7 service on a mobile device at this location and I wasted ALOT of time and fuel and drive miles for nothing and also COULD NOT get any assistance from the woman on the other end of the line who I called while discovering this would not work. Once again I hope to get contacted about this issue. justin.patocka@gmail.com
Justin PEmployee auto enrolled me in insurance when i had denied it online. Assumed I wanted it without asking, had to catch it in the subtotal. Next time, querry the customer. I believe that's a requirement.
Christopher WVery helpful.
Douglas KGreat service
wess bthe price was $14 higher than quoted online. He added 50 plus dollars insurance without permission. Otherwise it was good.
jim w