Customer Reviews for Meyer Rentals LLC
(U-Haul Neighborhood Dealer)

200 reviews

112 B N Spilman Ave   Rolla, MO 65401

(573) 341-8257

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(573) 341-8257

112 B N Spilman Ave
Rolla, MO 65401

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was very polite and efficient. They had me in and out in minimal time. Highly recommend! 5 stars!

Andrew Hoffstead 
Rating:
5.0

Customer did not leave a comment.

Darla Hostetler 
Rating:
3.0

I like to interact with a person! Not big proponent of on-line business.

Dick Young 
Rating:
5.0

Customer did not leave a comment.

Norman Movitz 
Rating:
2.0

Have personnel available during business hours/post correct business hours/note that the location is self-service and notify customers they are on their own regarding returns, at least.

Kelly Witsberger 
Rating:
5.0

Customer did not leave a comment.

Bonnie Ridenhour 
Rating:
5.0

Excellent service from this site!

Melvin Roberts 
Rating:
4.0

Customer did not leave a comment.

Ean Buffington 
Rating:
5.0

Absolutely the Best U-Haul Experience! Thank you to Josh Meyer and his Crew! dianne l stark

Dianne Stark 
Rating:
5.0

Good location, plenty of inventory and good space to drive around in

Louis Magdits 
Rating:
5.0

Customer did not leave a comment.

Richard Varela 
Rating:
5.0

Customer did not leave a comment.

JAMES NEAL 
Rating:
5.0

All was good!

james davis 
Rating:
5.0

Nothing - Top notch customer service at this location, they go above and beyond to help in anyway possible. Have used multiple times and would highly recommend to anyone.

Kevin Avant 
Rating:
5.0

Customer did not leave a comment.

Rajarshi Kar 
Rating:
1.0

This office was closed when the truck was dropped off

RICHARD VARELA 
Rating:
5.0

Customer did not leave a comment.

Wayne Hoy 
Rating:
1.0

You have the wrong email address on file for the person that rented you a u-haul. You need to call the person that rented it and correct their email address.

abeullah basaloom 
Rating:
5.0

Customer did not leave a comment.

Linda Kehr 
Rating:
5.0

Everyone was so nice and was right on it when I arrived

Janice Gilbert 
Rating:
3.0

Customer did not leave a comment.

Eric Kvistad 
Rating:
1.0

Working with U-Haul was just short of a nightmare. Your online check in /check out is just the worst. I will never work with your company again if I cannot work directly with a live agent.

Sheila Dine Arthur 
Rating:
5.0

Customer did not leave a comment.

Frank Momeno 
Rating:
4.0

Owner at Meier's could not believe I drove that far with how noisy vehicle was.

Richard Tompkins 
Rating:
5.0

The receptionist did a great job. UHaul changed the drop off location and sent me a text of the new location. However, when I showed up with the truck there was no record of the change. She was able to quickly find the contract and get the drop-off changed for both the truck and the appliance dolly (which had to be done under two contracts - see pickup review). She did a great job despite UHaul's issues.

Robert Woodley 
Rating:
4.0

Customer did not leave a comment.

Samuel Frimpong 
Rating:
5.0

Awesom!

Ahmad Heidari 
Rating:
4.0

Customer did not leave a comment.

Marco Cavaglia 
Rating:
5.0

Marilyn and Marteen are very efficient and accommodating. It is a pleasure doing business

Jerlen Coats 
Rating:
5.0

Customer did not leave a comment.

Scott Miller 
Rating:
5.0

Customer did not leave a comment.

Rebecca Rich 
Rating:
5.0

Marilyn is very helpful and efficient. Marteen keeps the equipment clean and running good. Very pleasant people.

Jerlen Coats 
Rating:
4.0

Customer did not leave a comment.

Bret Evins 
Rating:
4.0

the exterior of the truck and cab were very clean....box not so much...quite a bit of dust and stuff inside the box. Drivers side mirror was greased and very loose...the wind driving moved it out of position all of the time. Other than that the truck was great....

Jeff Sandquist 
Rating:
3.0

The location was closed but the 24 hour drop-off service is excellent!

JESUS ORTEGA 
Rating:
5.0

Very nice people, great service. 10/10 would rent again

jacob snedd 
Rating:
5.0

Customer did not leave a comment.

steven durbin 
Rating:
5.0

Customer did not leave a comment.

Michael McCarty 
Rating:
5.0

Customer did not leave a comment.

ronald triska 
Rating:
5.0

Customer did not leave a comment.

clif coates 
Rating:
5.0

Marilyn was so helpful and pleasant. I will definitely use this location again.

Darla Hostetler 
Rating:
5.0

Customer did not leave a comment.

Madison Hostetler 
Rating:
3.0

I had to go to two Rolla locations to pickup two trucks extending the time it took to do our job today. Besides that, the process was very smooth.

Aaron Gerla 
Rating:
5.0

Customer did not leave a comment.

Dirk Benn 
Rating:
4.0

Customer did not leave a comment.

Brian Kriete 
Rating:
5.0

Customer did not leave a comment.

Danny Truong 
Rating:
5.0

Customer did not leave a comment.

Stacey Grisolano 
Rating:
5.0

Nothing

David Gardner 
Rating:
5.0

Customer did not leave a comment.

Duane Aubuchon 
Rating:
5.0

Josh Meyer runs excellent businesses in the town of Rolla, Missouri. Uhaul is one of them. Uhaul should be thankful of how he represents the company. He went above and beyond to help me in the time of need. Once again, this is the kind of man you want to business with. Thank you Josh you are much appreciated in this community sir.

mike west 
Rating:
5.0

Customer did not leave a comment.

Chris Bevis 
Rating:
5.0

Customer did not leave a comment.

Sally Brock 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Brockmann 
Rating:
5.0

Customer did not leave a comment.

Forrest Brown 
Rating:
5.0

Customer did not leave a comment.

Kevin Avant 
Rating:
5.0

The Best U-Haul location in Rolla, HANDS DOWN! My family has had to deliver & move bulky furniture & help move friends A LOT. This location has EVERY need you could think of, all without grumpy, unhelpful, or clueless Technicians/Receptionists!! Not tech savvy? They got you! Never used a moving truck or trailer? They got you! If you book incorrectly? They got you! If you forgot equipment? They got you! Holiday weekend? They got you! App giving you a hard time? They got you! Last minute changes? They got you! It'd SO hard to find FRIENDLY people that actually CARE & are KNOWLEDGEABLE on how to BEST meet the SPECIFIC needs of each person that walks through their doors. Using this location, you'll have all that & more! I can't thank you guys enough for such a great experience! Any future needs of our will be fulfilled through you good folks!💕

Sheldon Anderson 
Rating:
5.0

Customer did not leave a comment.

richard bertoncini 
Rating:
5.0

Customer did not leave a comment.

Robert McFarland 
Rating:
5.0

Informative and kind service.

Taylor Anderson 
Rating:
5.0

Vet friendly and helpful.

Michael Hill 
Rating:
3.0

Customer did not leave a comment.

Danielle Wroda 
Rating:
5.0

Very friendly staff and check in was quick and easy.

Steven Molloy 
Rating:
5.0

Website didn’t work for curbside check in

Kortnie Ford 
Rating:
5.0

First time renting a U-Haul . Good experience very friendly agent

cristina wilhelm 
Rating:
1.0

The U-Haul app is super broken. You can’t finish the reservation because when it asks you to enter your drivers license info it fails and says “page not found” and the website does the same crap. I was quoted $1.29(which is OUTRAGEOUS) per mile over the phone but the app said $0.79 per mile. The online process never properly reserved my truck so they had to redo the entire thing manually at the store literally taking more time than it would’ve if I would’ve just started there even though I literally requested a call back and spoke to a rep over the phone to reserve the listing. The quick checkout app crap didn’t work either because of all the other glitches. So I ended up using the app, going to the website using a browser, speaking to a rep over the phone, and dealing with going into an actual office and having to deal with a human all over one reservation. Absolutely the worst experience I’ve literally ever had renting anything.

Levi Hudson 
Rating:
4.0

Customer did not leave a comment.

Winona Carroll 
Rating:
3.0

Customer did not leave a comment.

Joseph Boley 
Rating:
3.0

Customer did not leave a comment.

Scott Nakayama 
Rating:
5.0

Customer did not leave a comment.

Andrea AlHussain 
Rating:
5.0

Everything was perfect thank you Marilyn

MARCEL HELMICH 
Rating:
5.0

Customer did not leave a comment.

David Killian 
Rating:
5.0

Stop sending texts saying “contact us regarding your upcoming rental” and when calling the number it is a pre-recorded pitch for Life Alert. Also, I received a text from someone named Adrian (this was not the agent who helped me at pickup, she was great) asking me if I was sure I would be returning my rental on time. I felt this was uncalled for and made me feel uncomfortable. I did not appreciate this tactic.

Darla Hostetler 
Rating:
5.0

Awesome customer service here!!

PATRICIA MORGAN 
Rating:
5.0

Customer did not leave a comment.

Joshua Meyer 
Rating:
5.0

Best Uhaul dealer around.

Timothy McDonald 
Rating:
5.0

Customer did not leave a comment.

Patricia Morgan 
Rating:
5.0

Customer did not leave a comment.

Joshua Meyer 
Rating:
5.0

Customer did not leave a comment.

Jennifer Emery 
Rating:
5.0

Best overall experience I’ve ever had. Customer service was outstanding. Staff was nice and friendly. Vehicle was in pristine condition. This was by far the best U-Haul location I’ve ever seen. Thank you. 5 Stars +

Shannon Allen 
Rating:
5.0

Customer did not leave a comment.

Weicheng Zhang 
Rating:
5.0

Customer did not leave a comment.

Susan Johnson 
Rating:
5.0

Customer did not leave a comment.

Kenneth Ries 
Rating:
5.0

Customer did not leave a comment.

Carl Lantermans 
Rating:
4.0

Customer did not leave a comment.

Kenneth Steed 
Rating:
5.0

Customer did not leave a comment.

jeremiah lyman 
Rating:
5.0

Customer did not leave a comment.

Marty Morgan 
Rating:
5.0

Customer did not leave a comment.

Lynne BlackWall 
Rating:
4.0

Customer did not leave a comment.

Sharon Hughes 
Rating:
5.0

Customer did not leave a comment.

David Killian 
Rating:
2.0

It took over 3 hours to pick up a truck we had reserved and threw us all off track. Then had the audacity to charge us extra for time we didnt even use.

Edward Courtway 
Rating:
4.0

Customer did not leave a comment.

RUDY HOWERTON 
Rating:
5.0

This location has someone to help hook up the trailer, which is a huge plus. I have been to locations where I was tossed a jack and told to go hook up.

Kim Holl 
Rating:
5.0

Customer did not leave a comment.

Kurtis Pugh 
Rating:
3.0

Customer did not leave a comment.

Jimmy Brown 
Rating:
4.0

Customer did not leave a comment.

Melyssa McEachern 
Rating:
1.0

The experience, trying to get a truck from U-Haul was horrible. I was supposed to have a 26' truck at 8:30am in Rolla, and I was never given a confirmation phone call. On the morning of my move I went to the place I had selected when making my reservation and no one was there. When I got online to look up my reservation it had been moved to St Robert, a town about 25 miles away. There was a truck sitting at the location I originally went to but no one was there to help and apparently could not be reached according to your customer service. They made a new reservation for a truck that was supposed to be returned at a different location at 11am. At 11am though, I got a text notifying me that my reservation had been changed back to St Robert. I got a call from a representative about 5 minutes later who wanted me to get the truck 25 miles away. He offered me a discount on mileage but only down to $0.99 per mile, to which I said that's still adding another $30, minimum to my bill and eventually was able to get a 6'x12' enclosed trailer instead. While the trailer worked, it took the 6 people I had hired to help with the move the rest of the day to try and move my family's stuff and we were not able to finish in one day due to the late start and smaller capacity moving equipment. At the end of the day, after all the mess ups that U-Haul caused we weren't offered a discount on the trailer, or anything to compensate for all the headaches we endured. EXTREMELY DISSATISFIED!

John Hanrahan 
Rating:
4.0

This location was not the original location i set my reservation for. I was referred to this location in Rolla which was 30 minutes away from where I was wanting to pick up my truck and trailer. This specific location was very helpful and friendly and made the pickup process very easy

Hugo Vanderwaal 
Rating:
5.0

Customer did not leave a comment.

Samantha Prather 
Rating:
3.0

Customer did not leave a comment.

Andrew Simpson 
Rating:
5.0

Employees are friendly and extremely helpful!

Sarah Tadlock 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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