Customer Reviews for Metroplex Self Storage #5
(U-Haul Neighborhood Dealer)

104 reviews

1838 S Josey Ln   Carrollton, TX 75006

(214) 731-4044

Location Hours

  • Mon-Tue: 9:30 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(214) 731-4044

1838 S Josey Ln
Carrollton, TX 75006

Services at this Location:

Location Hours

  • Mon-Tue: 9:30 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Winston N. 
Rating:
5.0

Customer did not leave a comment.

Gesselle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica D.  |  Overall Experience 
Rating:
5.0

Wonderful experience! Customer service was excellent and my truck was out front ready to go when I arrived. Love the staff...so friendly and welcoming!

RAE M. 
Rating:
5.0

Customer did not leave a comment.

Joey B. 
Rating:
5.0

Customer did not leave a comment.

Nasir D. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY B. 
Rating:
5.0

U-Haul Rocks !

ASHUTOSH P. 
Rating:
5.0

Customer did not leave a comment.

JASMINE RENEE R. 
Rating:
3.0

Charged for fuel that wasn't supposed to

SHUAIBM L. 
Rating:
1.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Maintenance the truck

Patrice P. 
Rating:
1.0

I got charged for equipment rental during a day that the location was closed. Very poor business practice.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

MELVIN R. 
Rating:
5.0

On the mobile rental it needs much improvement , waited for 2 hours, lock would not open in order to retrieve keys inside cargo box, called customer service and was on hold for 2 hours, finally called this place above and got a truck from them.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

MARIA D. 
Rating:
3.0

Manger was nice :)

AUSTIN R. 
Rating:
2.0

Customer did not leave a comment.

NATHANIEL E. 
Rating:
4.0

Customer did not leave a comment.

Asael G. 
Rating:
3.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

From the call to set the reservation to the lady at the Uhaul desk, everyone was helpful, clear and made the experience smooth and simple

Marshall G. 
Rating:
5.0

Customer did not leave a comment.

Anne H. 
Rating:
2.0

Only because it's a limited outlet. Main business is storage rental. It was convenient for me and would use again.

Barry K. 
Rating:
5.0

Customer did not leave a comment.

Jerome M. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
1.0

It took 2 hours to get a truck after being informed incorrectly regarding my reservation TWICE and 3 extended calls with customer service after driving all the way out to the colony from Dallas. It was a nightmare

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
4.0

Customer did not leave a comment.

Gaehag K. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
1.0

This store set their odometer to Kilometres and when I ended my trip did not convert the kilometer to miles instead has cheaply charged me basis on price/km instead of price per mile. I drove for about 78 miles and expect to be charged the equivalent for 48 miles instead I've been charged for 78 Miles. Waiting to hear back from the store manager. If this is a strategic gimmick that Uhaul I'll be sure to raise this with legal.

Jithin J. 
Rating:
5.0

I couldn't tell you, the service I received was excellent and the representative was extremely courteous and professional. Much kudos to her... you should give her a raise. I will definitely recommend that U-Haul location to all of my family and friends!!!

cecil P. 
Rating:
5.0

Excellent service in every aspect! I couldn't be more pleased!!

Deborah Q. 
Rating:
5.0

Excellent customer service

Vinh T. 
Rating:
3.0

1. The gas tank was not full as stated on the agreement. I traveled 36 miles and required 7.3 gallons to fill. For a 10 foot truck this gas mileage would have been around 4.2 gpm while it most likely was around 10-11. Hence the tank was not full. I was surprised to get hit with an environmental fee for ozone. This is already covered under federal taxes when I bought the gas. Since I have rented 50-60 trucks from Uhaul (as well as others from Penske and Enterprise) I have never been charged an environmental fee before. Sounds like fraud to me. 2. When I arrived at 12:50 fo pickup at 1:00 PM, there was a sign on the door saying the clerk was walking the property and that I should call a number to advise I was there. I did call but no one answered. I had to stand outside for 10 minutes in 100 degree sunshine until she opened the door.

Richard N. 
Rating:
5.0

Excellent staff and friendly service. She was able to accommodate my request with no issue and made what is typically a difficult process smooth, easy and actually enjoyable!! 5 stars and thumbs up to this facility!

NATHAN K. 
Rating:
5.0

Customer did not leave a comment.

Taiwo L. 
Rating:
3.0

Customer did not leave a comment.

Kristine S. 
Rating:
5.0

Great location and super friendly and helpful staff. Would recommend this location to anyone.

Alexandre S. 
Rating:
5.0

They were very helpful. Was able to return the vehicle even though it wasn't the original location for drop off

NORMAN J. 
Rating:
3.0

Customer did not leave a comment.

Josh W. 
Rating:
5.0

Customer did not leave a comment.

Juan DeSantiago D. 
Rating:
5.0

Customer did not leave a comment.

ashley R. 
Rating:
5.0

Return date on contract shows 12:38PM Monday, 8/1/16. Equipment was returned on Sunday morning, 7/31/16. Further, 1838 S Josey opened 8/1/16 at 9:00AM. The extra day charge of $40. s/b credited to my Discover ASAP. Thank you for reading this. Doug Hogan 972-628-2390 work or 972-897-2960 cell.

Doug H. 
Rating:
5.0

Give Leslie a raise, she was sooooo attentive n knowledgeable. Need more folks like her. Thx, n blessed day. ClnChico2

Charlotte S. 
Rating:
4.0

Needs a uhaul sign, location is very easyeasy to miss as there are nono signs or the typical orange color

giovanni S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT M. 
Rating:
5.0

The moving blankets were filthy when we opened them. About 1/3 were so caked with mud that we couldn't even use them because i didn't want the mud getting on my furniture.

TARA T. 
Rating:
5.0

Customer did not leave a comment.

KERMAN S. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

All was great and everyone was very friendly.

Christopher H. 
Rating:
5.0

I had an excellent experience. I was amazed of how well my transaction went.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

SHAWN L. 
Rating:
4.0

My rental was ok when I left but as soon as I left Dallas, the A/C went out. It was the 2nd worst trip ever. The first time time was when a Uhaul truck broke down on me in the middle of the desert in Arizona. It took Uhaul 15 hours to come out to fix the issue. Please see that all vehicles are well maintain for all customers.

John V. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

The gas tank was listed on the paperwork as 3/4 full. It was actually less than 3/4. We brought this up to the employee and she refused to change the paperwork and said it must be parked on an incline. Also, she told us we could drop the truck off any time, which resulted in us being charged for an additional day. We were also shorted on mileage.

ASHLEY M. 
Rating:
5.0

Truck warning light went on and off intermittently. Truck rattled terribly and wind whistled through it

JOHN C. 
Rating:
3.0

PUT SIGNS OUT FRONT STATING UHAUL RETURN!!

Melissa R. 
Rating:
5.0

Customer did not leave a comment.

peter T. 
Rating:
3.0

The clerk who helped me was not very competent. I had made all reservations on line and arrived at the time I had told them on the phone the day before. It took over 30 minutes for her to process my paperwork and then I had to remind her I had reserved, and paid for, an appliance dolly. She was going to send me out of there without one. I had to go to the back of the lot and back the truck out myself.

LUCINDA C. 
Rating:
5.0

Customer did not leave a comment.

ALLEN F. 
Rating:
3.0

Customer did not leave a comment.

TRACY C. 
Rating:
5.0

Customer did not leave a comment.

ebony R. 
Rating:
3.0

The truck has an iside tire with an issue that caused it to blow out 30 minutes from Carrollton. The outside tire on the same axel side was 1/3 bald. There was tread on the other 2/3 of the tire, and that tread showed when we picked it up. Thus, we could not see the bald spot. We lost 2 1/2 hours waiting for UHaul Roadside service to replace BOTH tires. The blowout caused the muffler tailpipe to melt a hole in the lower siding.

ALLAN O. 
Rating:
4.0

Customer did not leave a comment.

TAMIKA S. 
Rating:
3.0

My only complaint is that the majority of the blankets I received were wet. They were so wet that I did not use them.

GARRETT C. 
Rating:
5.0

really good

MARIA G. 
Rating:
3.0

Didn't open until 9am. Makes for a late start for Moving Day.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
3.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

AARON P. 
Rating:
5.0

Customer did not leave a comment.

MONICA L. 
Rating:
3.0

Customer did not leave a comment.

George S. 
Rating:
2.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

They were professional, courteous and pleasant to deal with. I wish every everyone I dealt with was as nice as they are...

NEIL S. 
Rating:
3.0

Customer did not leave a comment.

EUGENE S. 
Rating:
5.0

He did not have the pads I needed and he said he let them know this on the phone when they booked the reservation. I had to go to another location to get the pads. Other than that is was a perfect experience.

PATRICE F. 
Rating:
1.0

The agent DID NOT inform me that there was a .79 per mile charge! She asked how many miles I was driving and that is all. When she read the contract to me she stated "If see here this shows the fuel tank is at 1/4 and this is your approximate total of $111 for the rental. Here it shows that if you do not return the vehicle on 1/4 tank then you will be charged this specific fee. Please sign here!" It was my assumption that these were the only important parts of the contract based on what she stated. If I had known there was a .79 cent charge per mile I would have rented a bigger vehicle or changed my plan on how I moved. I am disgusted and angry at this type of service! I contacted the rental location and she was rude, disrepsectful, and raised her voice at me stating "Well I told you there was a .79 cent per mile fee and even if I didn't thne you signed the contract and should have read it!" I have officially contacted U-Haul to file a complaint over my bill! I have never rented a U-haul before and I never will again!!!

MARK L. 
Rating:
5.0

This is the cleanest facility I`ve ever been in. The staff is friendly and super helpful. The rent transaction went quickly. Very professional, excellent customer service!

THERESA J.  |  First Impressions 
Rating:
5.0

Cleanest facility I've ever been in. Plus, the office staff are friendly and helpful! I hope they keep it up...it was refreshing to experience!

Theresa J. 
Rating:
3.0

Customer did not leave a comment.

daniel S. 
Rating:
3.0

Customer did not leave a comment.

MARY M. 
Rating:
3.0

Hard to locate due to small sign.

JOAN P. 
Rating:
1.0

They are charging me 1/2 thank of fuel when I returned it at the same level when I took it. I did returne the truck after hours leaving the keys at the return box, they sent me my receipt with the fuel extra charge. I called the location, they said they can not help me because the persone who did the charge is not working that day and I have to wait for her to go to work to solve the problem with her!, ridiculus!!!

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

RENATE W. 
Rating:
1.0

i drove around for an hour the company chenged its name and did not inform uhaul the customer service reps were giving me a different location name and phone number i was told to drop the key anyway and hopefully they would call me if the location was no longer a uhaul drop off site.

MALINDA S. 
Rating:
3.0

Customer did not leave a comment.

DEBRA S. 
Rating:
2.0

The 1-800 number sent me to this location. Not even close to were I was. When we finally found this location " very hard to find, no u-haul sign posted" the woman said she didn't know why they had sent us there because they only take trucks and not trailers. But she was helpful and did allow us to drop off the trailer.

PAULA W. 
Rating:
3.0

They did not have the equipment that we reserved and substituted a larger van, which had more space than we needed. This resulted in unneccessary higher fuel costs. The woman who was in charge of the place did not seem to know much. We had originally been assigned a location closer to our home, but were asked to go to this location because you had a vehicle that needed to go to California. When we got to the location it was discovered that the vehicle did not have the appropriate hitch for the car trailer, so we got the subsitute.

ALAN M. 
No reviews have been submitted for this location.

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