I recently started using this location last year. I go just for the attentiveness, professionalism and customer service. The pricing is always decent & fair. I rented a truck & storage unit effortlessly and will be relocating my items securely to this location. James always makes this an enjoyable experience for my family.
Yolonda W
Customer Reviews for Metroplex Self Storage #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
James Johnson was very professional and helpful with my concerns.
Audria G | Overall ExperienceJames was always available and very helpful. We thank him for his professionalism and helpful manner.
BILL L | Overall ExperienceJust keep doing what you’re doing always. James was very courteous and knowledgeable in what he was doing.
Ramiro RJames was great to work with and very helpful!
Dean Brep we dealt with was great and made it for a smooth transition
Daisy PJames was very friendly and helpful!!!
Kelvin MNice truck
fransisco nThe uhual we had has a bad radio. Volume would raise and lower at will & you have to fight with it to get it to remain on a station. Other than that the uhual place was very nice and the agent was absoutely excellent
Brandi GGreat facility never had any issues!
Jeffrey K | Overall ExperienceMR JAMES IS THE BEST!!
Sara R | Overall ExperienceYour location was a life saver after another location cancelled my rental.
Shane RJames is as professional and honest as it comes. 5 star all the way
Corey CExcellent customer service
KINKELA MIf you have something to store, store it here! The facilities are very clean and the staff is always very helpful and professional.
C C | Overall ExperienceFantastic customer service!
Mary KGood customer service
Viviana BThe storage manager he was very helpful respectful an it seem like he cared great job
CHRISTOPHER F | Overall ExperienceIt was a bad experience there was a hidden dent you cannot see when you slide open the door at the back of the truck and they charge me $700 with no rights
Amer ANothing.. Services met required expected
mary nNita was extremely rude from beginning to end. She changed me for two dollys they did not have available, as well charged me for a extra day because she didn’t check the truck in until 3:30pm the afternoon after I gave her the keys in hand at 9am as she was arriving to work. When asked to correct the receipt she says I have to contact Uhaul directly she refused to correct her mistakes. Very shady & rude business practices
Mike LOnly reason for above average and not excellent, store opens at 9:00am, and no one showed up until 10:00am.
Stephen LFriendly attendant, got me in and out.
Elizabeth FWas to return to Irving Blvd location as agreed, but was full, and attendant didn't offer to find a nearer location. Uhaul is a service oriented business, service sucks. Asked and he called 30 & McArthur they also were full. He then said call 1800 Uhaul. I left and called that number, got customer service, then scheduling, who called the Beltline location, no answer. Drove there and it was mostly storage facility but he gave the best service of all. Dropped car transport at 108 Beltline in Irving, Mr Johnson, 5 stars to him.
Mark EYou raised up my monthly payment $75.00, from $130 to $205.00 without a notice, I know your record's show that a notice when out to my address but my son also had a storage there to and because he lived at my address he received a notice I did not, and you raised up his payment $150.00 from $150.00 to $300.00 on his monthly payment he as moved out too this payment hike was less than 6 months after we both moved in, After my son received his notice I also stopped by the Rental Office and the manager told me it was done by the Corporate office. Your Company was very successful in moving out good paying Tenants, I have Rented from alot better Rental facilities than yours and never had my monthly payment go up, So I only can think your company must be so money hungry or his poor Corporation decision skills. I will in courage family, friends and anyone who listen to me about my experience with your company NOT TO RENT FROM YOUR FACILITIES
Johnny D | Overall ExperiencePlease wash the truck before delivery
GUSTAVO GWhy did you fire my best friend?
Yawo B | Overall ExperienceI’ve used you several times because of the YES responses above. Thank you.
DARCY Q | Overall ExperienceThe manager was very professional and respectful. Very polite on the phone and in person. Also the property was always clean! Thank you for helping me with my storage needs..
RUBEN G | Overall ExperienceLay there was helpful and pleasant
RICHARD BClean the trucks. Very nasty. Shamefully nasty. Tissues. Rags. You could see & feel the dirtyness.
JOSE VJust one thing is ill be better if ate 24hours
rudy q | Overall ExperienceThe Service I received was awesome :-)
DARCY QThey never answer the phone
Chlöe BThis location did very well and were extremely friendly.
John TThe best worker was at this location. Driver's side mirror could not be adjusted.
Gerald MTheresa made my truck rental a breeze. She explained everything thoroughly.
luke sI have rented spaces for seven years or so, some for personal and some for business. Mrs. Woods has been a fantastic manager and always very professional while I have been there. We never had any problems of any kind, and if we need space in the future, we will be back. I highly recommend these folks to anyone looking for storage and or moving needs. Thanks again for the great experience while we have been there !
JEFFREY L | Overall ExperienceUhaul Rep was the best! She made a very stressful time very easy and simple for me to get the rental and return.
Enrique VThe back was not clean at all
Terrence CCustomer service was non existent. The employee was very cold. We had a reservation and the information was not attached to the reservation as it normally is. When I questioned her about it she was very rude. But, to her defense, most uhaul employees have no clue to how to speak to customers and most have 0 customer service skills.
Scott AYour online service sucks.and the lady who was working there @the location wasn't nice but she helped me with a attitude. I understand covid still exist but when a customer needs help and need to come into the office with a mask it shouldn't be a problem.if you're gonna keep the customers outside @least amswer the help number on your site.
debbie wThe lady who checked me in was new to the location and had to keep calling asking questions the black lady who works there all the time sucks and need to learn how to talk to people I won’t be going back there
Serena MI have been a customer at this location for many years and have had as many as three storage rooms at one time, and have been very happy with their service all this time. I highly recommend them, Ms. Theresa is a very nice lady to work with.
RAMIRO R | Overall ExperiencePhone number on door is disconnected and cannot be contacted. Overall not a good experience, I will not be back
Keith WThank you, for make our transition smooth. We are no longer in the area but if our circumstances change we will use the facility again.
KRTISTI M | Overall ExperienceBecause I was moving, rented a truck and other items, I also needed storage and U-Haul was giving the first month free. As I reserved this, then moved, when I arrived at the facility, I forgot about the first month's rent being free. When inquired to the facility about this, they said they are not a part of the U-Haul company and don't honor their ads or promotions. Personally, if you're going to be any part of The U-Haul company, you should honor U-Haul's promotions or take your business of the U-Haul website!
Gregory O | Overall ExperienceKeep doing what you are doing now, no complaints whatsoever. Ms. Teresa is an excellent employee, a great asset to your company.
Ramiro RCOVID-19 caused a delay in my acquisition of the truck. The manager pushed my time back to 10:45, before we found out she had signed me up for the wrong truck, that also took time. It was 11:00am when I left, I should’ve called the manager to make that change on my contract.
Daniel GI have two charges on my credit. It looks like I was charge twice. The van had a little dirt in the back cargo area. I was able to clean it before returning.
FREDRICK LYou over charged me $12
abdulaziz AProperty manager needs to learn how to be more customer friendly not only when she feels shes having a good day. Does not help when needed. Will never come back to this location
Jennifer PSome of your clients have roadside arrangements with different Cos from yours I'd suggest to you to use that other Co if their price is right
Peter KThe person in the store location (after payment) made me leave the store while I waited on my ride so she could show a new customer a storage unit. This is in triple digit Texas heat. She could have let me stay in an air conditioned store she was gone less than 10 minutes and I just paid almost $300 for a rental return. Very rude and she didn’t offer me to re-enter when she returned. I’ll contact corporate!
Eric MFantastic service!
Stephanie OGreat service at this location manager was very friendly and helpful
carlos gThe manager Teresa Woods was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.
Teresa AKeep up the good work..
Metroplex SN/a
Reginald LThe staff is too notch! Very helpful, expedient and friendly. Everything you could expect was handled perfectly.
Nathan H | ReservationOffice staff is awsome!!
MIKE S | Overall Experiencemake sure equipment is cleaned
lynne mKeep up the good work!
Metroplex SRequested not to add Insurance and using my own insurance and the employee made a mistake adding that and couldn’t remove it the same day telling me she would take care of it after dropping off the truck,also she stated I have grace period 4-6 hours for drop off the Truck and I get charged for extra 24 hours.
rafid Estop lying to your customers
jerry sThanks!
Ernest AIn and out no hassle
Derrick FThe lady that received the Uhaul was rude and not very helpful. Even when showing her that the paperwork states something different than she is telling me, she still refuses to listen and still charged me for gas that was put back at the correct level. I don't recommend Uhaul services to anyone from this day on. Very disappointed!
Leatrice WSuper helpful manager, truck was perfect for our job !!
Jeffrey KWe was expecting a 10x10 occupied by someone else then she showed us a 10x8 for the same price, so the last one was 10x12 $20 dollars monthly over my budget
Privacy R | First ImpressionsI did not like the fact that they allow you reserve a storage unit on Saturday, but none of the unit information or how to get in the unit afterhours is available in the email/phone.
Privacy R | First ImpressionsThat rep is psycho. I think she made up prices. Are they standardized or do they get to make them up. 200$ for 24 hrs maybe 70 miles total. How many cents a mile?
David SGood
Madhab kgreat service, fast turn around, clean environment.
Jessica DDoing great keep up the good work
JOSEPH PStaff was great
Privacy R | First ImpressionsPleasant experience. Thank you for making my move as painless as possible. Excellent customer service!
SAMUEL FEasy and fast loved it...
Makeita SYou can make sure all trucks are working properly and the time you send out someone to fix on the trucks is ridiculous, it took the guy 1:30 to come out and another 1:00 to fix the problem so I couldn't get into the storage place bcoz of the time frame and then the truck broke again on me this morning... very unhappy customer.
MELANEAN BThe service was bad she had attitude
NAKAIE DMy only issue is that my boxes got infested with fire ants. Hoping to remedy that before moving out. The facility is clean, the staff is very nice and there is good security in place.
Privacy R | First Impressionsthe storage was not viewable. and is not what I requested
Privacy R | First ImpressionsThe manager was very sweet and explained everything perfectly. I have never used a storage unit before and she was very patient with all of my questions.
WINDY S | First ImpressionsI only checked excellent because the nice lady who helped me Teresa Woods treated me with professionalism and gave me a great deal. I have to give poor to Terry since he wasnt very helpful.
Privacy R | First ImpressionsI think this facility should have the U-haul franchise pulled. I had this reservation that was made by U-haul for me and the facility refused to honor it! Typical Bait and switch with this location.
Privacy R | First ImpressionsLove the new facility and the customer service was great.
Privacy R | First ImpressionsThe customer service was helpful with assuring I obtained my storage unit.
Privacy R | First ImpressionsThe service was really great and quick! I was in a hurry because I had problems with a company I tried right before you guys. I reserved online while heading to your facility.
Privacy R | First ImpressionsTeresa was very helpful and friendly. Great customer service.
Privacy R | First ImpressionsI called before office closed with a question. I did not get a call back and therefore found another unit to rent from that fit my needs
Privacy R | First ImpressionsNice, polite, helpful rep. Great experience.
Privacy R | First ImpressionsTeresa was very accommodating and personable. She showed 3 different units and we ended up renting a 10x10. I would refer friends and family to rent from this location.
Privacy R | First Impressionsthe gentlemen was very knowledgeable and kind
Privacy R | First ImpressionsThe storage unit was a bit smaller than I expected. The unit was swept clean but the customer service was horrible. The lady had a bad attitude, rude, and condescending on how she treated me.
Privacy R | First ImpressionsEveryone was very nice. I really clicked with Sandi. She was funny and very helpful.
Privacy R | First Impressionssandi was very rude and did not provide good costumer service. She would cut me off when I would ask her questions and answer me with an attitude.
Privacy R | First Impressionssite was under-staffed. there was a steady stream of walk-ins and the only person kept telling people they would have too wait
Privacy R | First ImpressionsUnit was clean and everything went smoothly.
Privacy R | First Impressions