Customer Reviews for Metroplex Self Storage #2
(Distribuidor de U-Haul del vecindario)

232 comentarios

108 S Belt Line Rd   Irving, TX 75060

(972) 790-8861

Horarios de la ubicación

  • Lun. - mar.: 9 a. m. - 5 p. m.
  • Mié.: 9 a. m. - 3 p. m.
  • Jue. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(972) 790-8861

108 S Belt Line Rd
Irving, TX 75060

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: 9 a. m. - 5 p. m.
  • Mié.: 9 a. m. - 3 p. m.
  • Jue. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek Q. 
Clasificación:
5.0

Friendly attendant, got me in and out.

Elizabeth F. 
Clasificación:
5.0

Was to return to Irving Blvd location as agreed, but was full, and attendant didn't offer to find a nearer location. Uhaul is a service oriented business, service sucks. Asked and he called 30 & McArthur they also were full. He then said call 1800 Uhaul. I left and called that number, got customer service, then scheduling, who called the Beltline location, no answer. Drove there and it was mostly storage facility but he gave the best service of all. Dropped car transport at 108 Beltline in Irving, Mr Johnson, 5 stars to him.

Mark E. 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNIER N. 
Clasificación:
5.0

You raised up my monthly payment $75.00, from $130 to $205.00 without a notice, I know your record's show that a notice when out to my address but my son also had a storage there to and because he lived at my address he received a notice I did not, and you raised up his payment $150.00 from $150.00 to $300.00 on his monthly payment he as moved out too this payment hike was less than 6 months after we both moved in, After my son received his notice I also stopped by the Rental Office and the manager told me it was done by the Corporate office. Your Company was very successful in moving out good paying Tenants, I have Rented from alot better Rental facilities than yours and never had my monthly payment go up, So I only can think your company must be so money hungry or his poor Corporation decision skills. I will in courage family, friends and anyone who listen to me about my experience with your company NOT TO RENT FROM YOUR FACILITIES

Johnny D.  |  Overall Experience 
Clasificación:
5.0

Please wash the truck before delivery

GUSTAVO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip H. 
Clasificación:
5.0

Why did you fire my best friend?

Yawo B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PAWAN P. 
Clasificación:
5.0

I've used you several times because of the YES responses above. Gracias.

DARCY Q.  |  Overall Experience 
Clasificación:
5.0

The manager was very professional and respectful. Very polite on the phone and in person. Also the property was always clean! Thank you for helping me with my storage needs..

RUBEN G.  |  Overall Experience 
Clasificación:
5.0

Lay there was helpful and pleasant

RICHARD B. 
Clasificación:
3.0

Clean the trucks. Very nasty. Shamefully nasty. Tissues. Rags. You could see & feel the dirtyness.

JOSE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHYON W.  |  Overall Experience 
Clasificación:
5.0

Just one thing is ill be better if ate 24hours

rudy q.  |  Overall Experience 
Clasificación:
5.0

The Service I received was awesome :-)

DARCY Q. 
Clasificación:
3.0

They never answer the phone

Chlöe B. 
Clasificación:
5.0

This location did very well and were extremely friendly.

John T. 
Clasificación:
5.0

The best worker was at this location. Driver's side mirror could not be adjusted.

Gerald M. 
Clasificación:
5.0

Theresa made my truck rental a breeze. She explained everything thoroughly.

luke S. 
Clasificación:
5.0

I have rented spaces for seven years or so, some for personal and some for business. Mrs. Woods has been a fantastic manager and always very professional while I have been there. We never had any problems of any kind, and if we need space in the future, we will be back. I highly recommend these folks to anyone looking for storage and or moving needs. Thanks again for the great experience while we have been there !

JEFFREY LEE K.  |  Overall Experience 
Clasificación:
5.0

Uhaul Rep was the best! She made a very stressful time very easy and simple for me to get the rental and return.

Enrique V. 
Clasificación:
5.0

The back was not clean at all

Terrence C. 
Clasificación:
1.0

Customer service was non existent. The employee was very cold. We had a reservation and the information was not attached to the reservation as it normally is. When I questioned her about it she was very rude. But, to her defense, most uhaul employees have no clue to how to speak to customers and most have 0 customer service skills.

Scott A. 
Clasificación:
2.0

Your online service sucks.and the lady who was working there @the location wasn't nice but she helped me with a attitude. I understand covid still exist but when a customer needs help and need to come into the office with a mask it shouldn't be a problem.if you're gonna keep the customers outside @least amswer the help number on your site.

debbie W. 
Clasificación:
1.0

The lady who checked me in was new to the location and had to keep calling asking questions the black lady who works there all the time sucks and need to learn how to talk to people I won't be going back there

Serena M. 
Clasificación:
5.0

I have been a customer at this location for many years and have had as many as three storage rooms at one time, and have been very happy with their service all this time. I highly recommend them, Ms. Theresa is a very nice lady to work with.

RAMIRO R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara J.  |  Overall Experience 
Clasificación:
2.0

Phone number on door is disconnected and cannot be contacted. Overall not a good experience, I will not be back

Keith W. 
Clasificación:
5.0

Thank you, for make our transition smooth. We are no longer in the area but if our circumstances change we will use the facility again.

KRTISTI M.  |  Overall Experience 
Clasificación:
5.0

Because I was moving, rented a truck and other items, I also needed storage and U-Haul was giving the first month free. As I reserved this, then moved, when I arrived at the facility, I forgot about the first month's rent being free. When inquired to the facility about this, they said they are not a part of the U-Haul company and don't honor their ads or promotions. Personally, if you're going to be any part of The U-Haul company, you should honor U-Haul's promotions or take your business of the U-Haul website!

Gregory O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARYL LEE R.  |  Overall Experience 
Clasificación:
5.0

Keep doing what you are doing now, no complaints whatsoever. Ms. Teresa is an excellent employee, a great asset to your company.

Ramiro R. 
Clasificación:
5.0

COVID-19 caused a delay in my acquisition of the truck. The manager pushed my time back to 10:45, before we found out she had signed me up for the wrong truck, that also took time. It was 11:00am when I left, I should've called the manager to make that change on my contract.

Daniel G. 
Clasificación:
3.0

I have two charges on my credit. It looks like I was charge twice. The van had a little dirt in the back cargo area. I was able to clean it before returning.

FREDRICK L. 
Clasificación:
3.0

You over charged me $12

abdulaziz A. 
Clasificación:
1.0

Property manager needs to learn how to be more customer friendly not only when she feels shes having a good day. Does not help when needed. Will never come back to this location

Jennifer P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tika S. 
Clasificación:
5.0

Some of your clients have roadside arrangements with different Cos from yours I'd suggest to you to use that other Co if their price is right

Peter K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa W. 
Clasificación:
1.0

The person in the store location (after payment) made me leave the store while I waited on my ride so she could show a new customer a storage unit. This is in triple digit Texas heat. She could have let me stay in an air conditioned store she was gone less than 10 minutes and I just paid almost $300 for a rental return. Very rude and she didn't offer me to re-enter when she returned. I'll contact corporate!

Eric M. 
Clasificación:
5.0

Fantastic service!

Stephanie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diogo B. 
Clasificación:
5.0

Great service at this location manager was very friendly and helpful

carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

The manager Teresa Woods was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.

Teresa A. 
Clasificación:
5.0

Keep up the good work..

Metroplex S. 
Clasificación:
5.0

N/a

Reginald L. 
Clasificación:
5.0

The staff is too notch! Very helpful, expedient and friendly. Everything you could expect was handled perfectly.

Nathan H. | Reservación
Clasificación:
5.0

Office staff is awsome!!

MIKE S.  |  Overall Experience 
Clasificación:
4.0

make sure equipment is cleaned

lynne M. 
Clasificación:
5.0

Keep up the good work!

Metroplex S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeshila S. 
Clasificación:
2.0

Requested not to add Insurance and using my own insurance and the employee made a mistake adding that and couldn't remove it the same day telling me she would take care of it after dropping off the truck,also she stated I have grace period 4-6 hours for drop off the Truck and I get charged for extra 24 hours.

rafid E. 
Clasificación:
1.0

stop lying to your customers

jerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C. 
Clasificación:
5.0

¡Gracias!

Ernest A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sully N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna G. 
Clasificación:
5.0

In and out no hassle

Derrick F. 
Clasificación:
1.0

The lady that received the Uhaul was rude and not very helpful. Even when showing her that the paperwork states something different than she is telling me, she still refuses to listen and still charged me for gas that was put back at the correct level. I don't recommend Uhaul services to anyone from this day on. Very disappointed!

Leatrice W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip M. 
Clasificación:
5.0

Super helpful manager, truck was perfect for our job !!

Jeffrey K. 
Clasificación:
2.0

We was expecting a 10x10 occupied by someone else then she showed us a 10x8 for the same price, so the last one was 10x12 $20 dollars monthly over my budget

Privacy R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff K. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA S. 
Clasificación:
3.0

I did not like the fact that they allow you reserve a storage unit on Saturday, but none of the unit information or how to get in the unit afterhours is available in the email/phone.

Privacy R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
1.0

That rep is psycho. I think she made up prices. Are they standardized or do they get to make them up. 200$ for 24 hrs maybe 70 miles total. How many cents a mile?

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel R. 
Clasificación:
5.0

Bueno

Madhab K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose C. 
Clasificación:
5.0

great service, fast turn around, clean environment.

Jessica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine D. 
Clasificación:
5.0

Doing great keep up the good work

JOSEPH P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Teddy B. 
Clasificación:
3.0

Staff was great

Privacy R.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Daisha D. 
Clasificación:
5.0

Pleasant experience. Thank you for making my move as painless as possible. Excellent customer service!

SAMUEL F. 
Clasificación:
5.0

Easy and fast loved it...

Makeita S. 
Clasificación:
1.0

You can make sure all trucks are working properly and the time you send out someone to fix on the trucks is ridiculous, it took the guy 1:30 to come out and another 1:00 to fix the problem so I couldn't get into the storage place bcoz of the time frame and then the truck broke again on me this morning... very unhappy customer.

MELANEAN B. 
Clasificación:
1.0

The service was bad she had attitude

NAKAIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H. 
Clasificación:
4.0

My only issue is that my boxes got infested with fire ants. Hoping to remedy that before moving out. The facility is clean, the staff is very nice and there is good security in place.

Privacy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
1.0

the storage was not viewable. and is not what I requested

Privacy R.  |  First Impressions 
Clasificación:
4.0

The manager was very sweet and explained everything perfectly. I have never used a storage unit before and she was very patient with all of my questions.

WINDY S.  |  First Impressions 
Clasificación:
5.0

I only checked excellent because the nice lady who helped me Teresa Woods treated me with professionalism and gave me a great deal. I have to give poor to Terry since he wasnt very helpful.

Privacy R.  |  First Impressions 
Clasificación:
1.0

I think this facility should have the U-haul franchise pulled. I had this reservation that was made by U-haul for me and the facility refused to honor it! Typical Bait and switch with this location.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Seems to be well run despite the challanges of a large construction project

Michael R. 
Clasificación:
4.0

Love the new facility and the customer service was great.

Privacy R.  |  First Impressions 
Clasificación:
3.0

The customer service was helpful with assuring I obtained my storage unit.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Love the service of the attendant she was very helpful and courtesy...

melinda W. 
Clasificación:
4.0

Excellant customer service

Bruce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLEN B. 
Clasificación:
1.0

El cliente no dejó un comentario.

TEDDE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chrishelle W. 
Clasificación:
5.0

The service was really great and quick! I was in a hurry because I had problems with a company I tried right before you guys. I reserved online while heading to your facility.

Privacy R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kimela T. 
Clasificación:
3.0

Better hours

DARRYL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALAN M. 
Clasificación:
1.0

Actually do the truck inspection yourself instead of relying on the customer to do your job.

KRISTY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANAAM A. 
Clasificación:
5.0

Great customer service!

HECTOR M. 
Clasificación:
5.0

Give Teresa Woods a big raise. Her customer service was excellent and was always looking for ways to help me. Wish everyone had her attitude,,, the world would be a better place. Would surely go out of my way to go to her facility on Belt Line in Irving, Tx

TERRY K. 
Clasificación:
4.0

Teresa was very helpful and friendly. Great customer service.

Privacy R.  |  First Impressions 
Clasificación:
5.0

keep your same people. They are perfect for their job. they are very friendly and helpful. I will tell others about the kind treatment. 1 year and eight months of good service. Thank you Alfred Davis

MACK D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLEN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHELLE S. 
Clasificación:
2.0

I called before office closed with a question. I did not get a call back and therefore found another unit to rent from that fit my needs

Privacy R.  |  First Impressions 
Clasificación:
5.0

Nice, polite, helpful rep. Great experience.

Privacy R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA H. 
Clasificación:
4.0

I had initially rented a 14' truck. Unfortunately, the battery was dead when I went to take it. Teresa was great. She immediately switched me out of it and into a van that was available. Though the van was a little small for what I needed, it worked out just fine. The experience could have gone much worse than it did if it weren't for Teresa's positive attitude and quick thinking. Thank you again Teresa.

MARK Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTO G. 
Clasificación:
4.0

El cliente no dejó un comentario.

mario O. 
Clasificación:
4.0

Teresa was a breath of fresh air. Very friendly and helpful. You could tell she put the customer first. You can improve things for the next customer by getting more people like her.

Mark Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARA H. 
Clasificación:
4.0

Sales associate Teresa was extremely pleasant and helpful.

MARK G. 
Clasificación:
5.0

Teresa was very accommodating and personable. She showed 3 different units and we ended up renting a 10x10. I would refer friends and family to rent from this location.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Best customer service. Very friendly and polite.My first time renting a truck and if I ever need to rent one again I will definitely go there again. :)

ROSEMARY G. 
Clasificación:
5.0

the gentlemen was very knowledgeable and kind

Privacy R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jean P. 
Clasificación:
3.0

El cliente no dejó un comentario.

CAMAS P. 
Clasificación:
1.0

The storage unit was a bit smaller than I expected. The unit was swept clean but the customer service was horrible. The lady had a bad attitude, rude, and condescending on how she treated me.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Everyone was very nice. I really clicked with Sandi. She was funny and very helpful.

Privacy R.  |  First Impressions 
Clasificación:
1.0

sandi was very rude and did not provide good costumer service. She would cut me off when I would ask her questions and answer me with an attitude.

Privacy R.  |  First Impressions 
Clasificación:
4.0

site was under-staffed. there was a steady stream of walk-ins and the only person kept telling people they would have too wait

Privacy R.  |  First Impressions 
Clasificación:
4.0

Unit was clean and everything went smoothly.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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