Customer Reviews for Metroplex Self Storage #2
(U-Haul Neighborhood Dealer)

225 reviews

108 S Belt Line Rd   Irving, TX 75060

(972) 790-8861

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 3 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 790-8861

108 S Belt Line Rd
Irving, TX 75060

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 3 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Why did you fire my best friend?

Yawo B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAWAN P. 
Rating:
5.0

I've used you several times because of the YES responses above. Thank you.

DARCY Q.  |  Overall Experience 
Rating:
5.0

The manager was very professional and respectful. Very polite on the phone and in person. Also the property was always clean! Thank you for helping me with my storage needs..

RUBEN G.  |  Overall Experience 
Rating:
5.0

Lay there was helpful and pleasant

RICHARD B. 
Rating:
3.0

Clean the trucks. Very nasty. Shamefully nasty. Tissues. Rags. You could see & feel the dirtyness.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

RHYON W.  |  Overall Experience 
Rating:
5.0

Just one thing is ill be better if ate 24hours

rudy q.  |  Overall Experience 
Rating:
5.0

The Service I received was awesome :-)

DARCY Q. 
Rating:
3.0

They never answer the phone

Chlöe B. 
Rating:
5.0

This location did very well and were extremely friendly.

John T. 
Rating:
5.0

The best worker was at this location. Driver's side mirror could not be adjusted.

Gerald M. 
Rating:
5.0

Theresa made my truck rental a breeze. She explained everything thoroughly.

luke S. 
Rating:
5.0

Uhaul Rep was the best! She made a very stressful time very easy and simple for me to get the rental and return.

Enrique V. 
Rating:
5.0

The back was not clean at all

Terrence C. 
Rating:
1.0

Customer service was non existent. The employee was very cold. We had a reservation and the information was not attached to the reservation as it normally is. When I questioned her about it she was very rude. But, to her defense, most uhaul employees have no clue to how to speak to customers and most have 0 customer service skills.

Scott A. 
Rating:
2.0

Your online service sucks.and the lady who was working there @the location wasn't nice but she helped me with a attitude. I understand covid still exist but when a customer needs help and need to come into the office with a mask it shouldn't be a problem.if you're gonna keep the customers outside @least amswer the help number on your site.

debbie W. 
Rating:
1.0

The lady who checked me in was new to the location and had to keep calling asking questions the black lady who works there all the time sucks and need to learn how to talk to people I won't be going back there

Serena M. 
Rating:
2.0

Phone number on door is disconnected and cannot be contacted. Overall not a good experience, I will not be back

Keith W. 
Rating:
5.0

Keep doing what you are doing now, no complaints whatsoever. Ms. Teresa is an excellent employee, a great asset to your company.

Ramiro R. 
Rating:
5.0

COVID-19 caused a delay in my acquisition of the truck. The manager pushed my time back to 10:45, before we found out she had signed me up for the wrong truck, that also took time. It was 11:00am when I left, I should've called the manager to make that change on my contract.

Daniel G. 
Rating:
3.0

I have two charges on my credit. It looks like I was charge twice. The van had a little dirt in the back cargo area. I was able to clean it before returning.

FREDRICK L. 
Rating:
3.0

You over charged me $12

abdulaziz A. 
Rating:
1.0

Property manager needs to learn how to be more customer friendly not only when she feels shes having a good day. Does not help when needed. Will never come back to this location

Jennifer P. 
Rating:
4.0

Customer did not leave a comment.

Tika S. 
Rating:
5.0

Some of your clients have roadside arrangements with different Cos from yours I'd suggest to you to use that other Co if their price is right

Peter K. 
Rating:
4.0

Customer did not leave a comment.

Edna S. 
Rating:
5.0

Customer did not leave a comment.

Stanley B. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
1.0

The person in the store location (after payment) made me leave the store while I waited on my ride so she could show a new customer a storage unit. This is in triple digit Texas heat. She could have let me stay in an air conditioned store she was gone less than 10 minutes and I just paid almost $300 for a rental return. Very rude and she didn't offer me to re-enter when she returned. I'll contact corporate!

Eric M. 
Rating:
5.0

Fantastic service!

Stephanie O. 
Rating:
5.0

Customer did not leave a comment.

Diogo B. 
Rating:
5.0

Great service at this location manager was very friendly and helpful

carlos G. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

The manager Teresa Woods was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.

Teresa A. 
Rating:
5.0

Keep up the good work..

Metroplex S. 
Rating:
5.0

N/a

Reginald L. 
Rating:
4.0

make sure equipment is cleaned

lynne M. 
Rating:
5.0

Keep up the good work!

Metroplex S. 
Rating:
5.0

Customer did not leave a comment.

Lakeshila S. 
Rating:
2.0

Requested not to add Insurance and using my own insurance and the employee made a mistake adding that and couldn't remove it the same day telling me she would take care of it after dropping off the truck,also she stated I have grace period 4-6 hours for drop off the Truck and I get charged for extra 24 hours.

rafid E. 
Rating:
1.0

stop lying to your customers

jerry S. 
Rating:
5.0

Customer did not leave a comment.

Dominique B. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Thanks!

Ernest A. 
Rating:
5.0

Customer did not leave a comment.

Jackie G. 
Rating:
5.0

Customer did not leave a comment.

Sully N. 
Rating:
5.0

Customer did not leave a comment.

Brianna G. 
Rating:
5.0

In and out no hassle

Derrick F. 
Rating:
1.0

The lady that received the Uhaul was rude and not very helpful. Even when showing her that the paperwork states something different than she is telling me, she still refuses to listen and still charged me for gas that was put back at the correct level. I don't recommend Uhaul services to anyone from this day on. Very disappointed!

Leatrice W. 
Rating:
4.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Super helpful manager, truck was perfect for our job !!

Jeffrey K. 
Rating:
4.0

Customer did not leave a comment.

Jeff K. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
1.0

That rep is psycho. I think she made up prices. Are they standardized or do they get to make them up. 200$ for 24 hrs maybe 70 miles total. How many cents a mile?

David S. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Good

Madhab K. 
Rating:
5.0

Customer did not leave a comment.

jose C. 
Rating:
5.0

great service, fast turn around, clean environment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

Doing great keep up the good work

JOSEPH P. 
Rating:
1.0

Customer did not leave a comment.

Teddy B. 
Rating:
1.0

Customer did not leave a comment.

Daisha D. 
Rating:
5.0

Pleasant experience. Thank you for making my move as painless as possible. Excellent customer service!

SAMUEL F. 
Rating:
5.0

Easy and fast loved it...

Makeita S. 
Rating:
1.0

You can make sure all trucks are working properly and the time you send out someone to fix on the trucks is ridiculous, it took the guy 1:30 to come out and another 1:00 to fix the problem so I couldn't get into the storage place bcoz of the time frame and then the truck broke again on me this morning... very unhappy customer.

MELANEAN B. 
Rating:
1.0

The service was bad she had attitude

NAKAIE D. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Seems to be well run despite the challanges of a large construction project

Michael R. 
Rating:
5.0

Love the service of the attendant she was very helpful and courtesy...

melinda W. 
Rating:
4.0

Excellant customer service

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

ELLEN B. 
Rating:
1.0

Customer did not leave a comment.

TEDDE H. 
Rating:
4.0

Customer did not leave a comment.

Chrishelle W. 
Rating:
4.0

Customer did not leave a comment.

kimela T. 
Rating:
3.0

Better hours

DARRYL L. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Customer did not leave a comment.

ALAN M. 
Rating:
1.0

Actually do the truck inspection yourself instead of relying on the customer to do your job.

KRISTY R. 
Rating:
4.0

Customer did not leave a comment.

ANAAM A. 
Rating:
5.0

Great customer service!

HECTOR M. 
Rating:
5.0

Give Teresa Woods a big raise. Her customer service was excellent and was always looking for ways to help me. Wish everyone had her attitude,,, the world would be a better place. Would surely go out of my way to go to her facility on Belt Line in Irving, Tx

TERRY K. 
Rating:
5.0

keep your same people. They are perfect for their job. they are very friendly and helpful. I will tell others about the kind treatment. 1 year and eight months of good service. Thank you Alfred Davis

MACK D. 
Rating:
3.0

Customer did not leave a comment.

Gerald T. 
Rating:
5.0

Customer did not leave a comment.

ELLEN W. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
4.0

Customer did not leave a comment.

DONNA H. 
Rating:
4.0

I had initially rented a 14' truck. Unfortunately, the battery was dead when I went to take it. Teresa was great. She immediately switched me out of it and into a van that was available. Though the van was a little small for what I needed, it worked out just fine. The experience could have gone much worse than it did if it weren't for Teresa's positive attitude and quick thinking. Thank you again Teresa.

MARK Q. 
Rating:
4.0

Customer did not leave a comment.

ROBERTO G. 
Rating:
4.0

Customer did not leave a comment.

mario O. 
Rating:
4.0

Teresa was a breath of fresh air. Very friendly and helpful. You could tell she put the customer first. You can improve things for the next customer by getting more people like her.

Mark Q. 
Rating:
5.0

Customer did not leave a comment.

TARA H. 
Rating:
4.0

Sales associate Teresa was extremely pleasant and helpful.

MARK G. 
Rating:
5.0

Best customer service. Very friendly and polite.My first time renting a truck and if I ever need to rent one again I will definitely go there again. :)

ROSEMARY G. 
Rating:
4.0

Customer did not leave a comment.

jean P. 
Rating:
3.0

Customer did not leave a comment.

CAMAS P. 
Rating:
3.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Just do what you guys do.....

RONALD L. 
Rating:
4.0

The only problem was that the person that rented the truck put the starting gas mileage incorrectly.

HEATHER S. 
Rating:
3.0

Customer did not leave a comment.

Oliver M. 
Rating:
3.0

Problems with changing drop off location. Spoke with 4 different agents n still did not get resolution. Winded up having to travel further for drop off.

MARIE O. 
Rating:
4.0

the 20 footers waste too much gas, and $0.99 per mile is too much.

Elda Q. 
No reviews have been submitted for this location.

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