Please wash the truck before deliveryGUSTAVO G.
Customer Reviews for Metroplex Self Storage #2
(Distribuidor de U-Haul del vecindario)
Irving, TX 75060
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 5 p. m.
- Mié.: 9 a. m. - 3 p. m.
- Jue. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Phillip H.
Why did you fire my best friend?Yawo B. | Overall Experience
El cliente no dejó un comentario.PAWAN P.
Lay there was helpful and pleasantRICHARD B.
Clean the trucks. Very nasty. Shamefully nasty. Tissues. Rags. You could see & feel the dirtyness.JOSE V.
The Service I received was awesome :-)DARCY Q.
They never answer the phoneChlÃ¶e B.
This location did very well and were extremely friendly.John T.
The best worker was at this location. Driver's side mirror could not be adjusted.Gerald M.
Theresa made my truck rental a breeze. She explained everything thoroughly.luke S.
Uhaul Rep was the best! She made a very stressful time very easy and simple for me to get the rental and return.Enrique V.
The back was not clean at allTerrence C.
Customer service was non existent. The employee was very cold. We had a reservation and the information was not attached to the reservation as it normally is. When I questioned her about it she was very rude. But, to her defense, most uhaul employees have no clue to how to speak to customers and most have 0 customer service skills.Scott A.
Your online service sucks.and the lady who was working there @the location wasn't nice but she helped me with a attitude. I understand covid still exist but when a customer needs help and need to come into the office with a mask it shouldn't be a problem.if you're gonna keep the customers outside @least amswer the help number on your site.debbie W.
The lady who checked me in was new to the location and had to keep calling asking questions the black lady who works there all the time sucks and need to learn how to talk to people I won't be going back thereSerena M.
Phone number on door is disconnected and cannot be contacted. Overall not a good experience, I will not be backKeith W.
Keep doing what you are doing now, no complaints whatsoever. Ms. Teresa is an excellent employee, a great asset to your company.Ramiro R.
COVID-19 caused a delay in my acquisition of the truck. The manager pushed my time back to 10:45, before we found out she had signed me up for the wrong truck, that also took time. It was 11:00am when I left, I should've called the manager to make that change on my contract.Daniel G.
I have two charges on my credit. It looks like I was charge twice. The van had a little dirt in the back cargo area. I was able to clean it before returning.FREDRICK L.
You over charged me $12abdulaziz A.
Property manager needs to learn how to be more customer friendly not only when she feels shes having a good day. Does not help when needed. Will never come back to this locationJennifer P.
El cliente no dejó un comentario.Tika S.
Some of your clients have roadside arrangements with different Cos from yours I'd suggest to you to use that other Co if their price is rightPeter K.
El cliente no dejó un comentario.Edna S.
El cliente no dejó un comentario.Stanley B.
El cliente no dejó un comentario.Teresa W.
The person in the store location (after payment) made me leave the store while I waited on my ride so she could show a new customer a storage unit. This is in triple digit Texas heat. She could have let me stay in an air conditioned store she was gone less than 10 minutes and I just paid almost $300 for a rental return. Very rude and she didn't offer me to re-enter when she returned. I'll contact corporate!Eric M.
Fantastic service!Stephanie O.
El cliente no dejó un comentario.Diogo B.
Great service at this location manager was very friendly and helpfulcarlos G.
El cliente no dejó un comentario.Anthony H.
The manager Teresa Woods was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.Teresa A.
Keep up the good work..Metroplex S.
make sure equipment is cleanedlynne M.
Keep up the good work!Metroplex S.
El cliente no dejó un comentario.Lakeshila S.
Requested not to add Insurance and using my own insurance and the employee made a mistake adding that and couldn't remove it the same day telling me she would take care of it after dropping off the truck,also she stated I have grace period 4-6 hours for drop off the Truck and I get charged for extra 24 hours.rafid E.
stop lying to your customersjerry S.
El cliente no dejó un comentario.Dominique B.
El cliente no dejó un comentario.Jessica C.
El cliente no dejó un comentario.Jackie G.
El cliente no dejó un comentario.Sully N.
El cliente no dejó un comentario.Brianna G.
In and out no hassleDerrick F.
The lady that received the Uhaul was rude and not very helpful. Even when showing her that the paperwork states something different than she is telling me, she still refuses to listen and still charged me for gas that was put back at the correct level. I don't recommend Uhaul services to anyone from this day on. Very disappointed!Leatrice W.
El cliente no dejó un comentario.Phillip M.
Super helpful manager, truck was perfect for our job !!Jeffrey K.
El cliente no dejó un comentario.Jeff K.
El cliente no dejó un comentario.PATRICIA S.
El cliente no dejó un comentario.Jason S.
That rep is psycho. I think she made up prices. Are they standardized or do they get to make them up. 200$ for 24 hrs maybe 70 miles total. How many cents a mile?David S.
El cliente no dejó un comentario.Miguel R.
El cliente no dejó un comentario.jose C.
great service, fast turn around, clean environment.Jessica D.
El cliente no dejó un comentario.Christine D.
Doing great keep up the good workJOSEPH P.
El cliente no dejó un comentario.Teddy B.
El cliente no dejó un comentario.Daisha D.
Pleasant experience. Thank you for making my move as painless as possible. Excellent customer service!SAMUEL F.
Easy and fast loved it...Makeita S.
You can make sure all trucks are working properly and the time you send out someone to fix on the trucks is ridiculous, it took the guy 1:30 to come out and another 1:00 to fix the problem so I couldn't get into the storage place bcoz of the time frame and then the truck broke again on me this morning... very unhappy customer.MELANEAN B.
The service was bad she had attitudeNAKAIE D.
El cliente no dejó un comentario.Susan H.
El cliente no dejó un comentario.JOHN M.
Seems to be well run despite the challanges of a large construction projectMichael R.
Love the service of the attendant she was very helpful and courtesy...melinda W.
Excellant customer serviceBruce R.
El cliente no dejó un comentario.ELLEN B.
El cliente no dejó un comentario.TEDDE H.
El cliente no dejó un comentario.Chrishelle W.
El cliente no dejó un comentario.kimela T.
Better hoursDARRYL L.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.ALAN M.
Actually do the truck inspection yourself instead of relying on the customer to do your job.KRISTY R.
El cliente no dejó un comentario.ANAAM A.
Great customer service!HECTOR M.
Give Teresa Woods a big raise. Her customer service was excellent and was always looking for ways to help me. Wish everyone had her attitude,,, the world would be a better place. Would surely go out of my way to go to her facility on Belt Line in Irving, TxTERRY K.
keep your same people. They are perfect for their job. they are very friendly and helpful. I will tell others about the kind treatment. 1 year and eight months of good service. Thank you Alfred DavisMACK D.
El cliente no dejó un comentario.Gerald T.
El cliente no dejó un comentario.ELLEN W.
El cliente no dejó un comentario.MICHELLE S.
El cliente no dejó un comentario.DONNA H.
I had initially rented a 14' truck. Unfortunately, the battery was dead when I went to take it. Teresa was great. She immediately switched me out of it and into a van that was available. Though the van was a little small for what I needed, it worked out just fine. The experience could have gone much worse than it did if it weren't for Teresa's positive attitude and quick thinking. Thank you again Teresa.MARK Q.
El cliente no dejó un comentario.ROBERTO G.
El cliente no dejó un comentario.mario O.
Teresa was a breath of fresh air. Very friendly and helpful. You could tell she put the customer first. You can improve things for the next customer by getting more people like her.Mark Q.
El cliente no dejó un comentario.TARA H.
Sales associate Teresa was extremely pleasant and helpful.MARK G.
Best customer service. Very friendly and polite.My first time renting a truck and if I ever need to rent one again I will definitely go there again. :)ROSEMARY G.
El cliente no dejó un comentario.jean P.
El cliente no dejó un comentario.CAMAS P.
El cliente no dejó un comentario.michael B.
Just do what you guys do.....RONALD L.
The only problem was that the person that rented the truck put the starting gas mileage incorrectly.HEATHER S.
El cliente no dejó un comentario.Oliver M.
Problems with changing drop off location. Spoke with 4 different agents n still did not get resolution. Winded up having to travel further for drop off.MARIE O.
Servicios adicionales en esta ubicación
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