Customer Reviews for Metro Towing
(U-Haul Neighborhood Dealer)

1,856 reviews

855 Angliana Ave   Lexington, KY 40508

(859) 225-8367

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(859) 225-8367

855 Angliana Ave
Lexington, KY 40508

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ronnie Hayden 
Rating:
5.0

Nothing! I will use this location anytime I need uhaul in the future. This experience was SOOOOOO much better than the many horrible experiences I've had at the New Circle Rd location!

Millicent Joseph 
Rating:
3.0

Perry and Perry 2128 Nicholasville rd. was the original pick up location. They were shut down by the city on Friday Jan.19th for not having proper permitting. We we never contacted and upon arrival from our 5 hour drive were told to deal with it through U-Haul. The individual at this location was rude and provided no assistance for the inconvenience. If anyone is in the Lexington, Ky. area deals with the State Farm insurance office of Perry and Perry please note they are a poor customer service company and have questionable business practices.

Don Chopchinski 
Rating:
5.0

Check in and check out process was quick and efficient. Staff was pleasant.

Octavis Long 
Rating:
5.0

Have more options of discounts coupons

Felicia Elsea 
Rating:
5.0

Customer did not leave a comment.

dan moriarty 
Rating:
3.0

Customer did not leave a comment.

Michael Pelfrey 
Rating:
3.0

The facility needs to make sure they can provide dollys. I reserved a furniture dolly and when I arrive they had none available.

CHARLOTTE ALLEN 
Rating:
3.0

The inside of the cab smelled really strongly of animal and cigarette smoke and there was fur everywhere.

Anne Grech 
Rating:
4.0

Customer did not leave a comment.

John Otis 
Rating:
5.0

Customer did not leave a comment.

Melvin Campbell 
Rating:
5.0

Customer did not leave a comment.

David Overman 
Rating:
1.0

Was charged for dolly’s that were not provided. Customer service was very poor and was told someone would reimburse my money for equipment not received. No one has called and money was not given back.!

Tashonda Thompson 
Rating:
5.0

Customer did not leave a comment.

Kimberly Holbrook 
Rating:
4.0

Customer did not leave a comment.

Jeff Presley 
Rating:
5.0

Customer did not leave a comment.

Richard Peot 
Rating:
4.0

Customer did not leave a comment.

steve evans 
Rating:
5.0

Customer did not leave a comment.

joel martin 
Rating:
5.0

All customer service representatives from live chat, phone calls and in person went above and beyond to help me, with patience and a smile. Everyone was professional, very helpful, kind and knowledgeable. The entire process went exceptionally smooth and user friendly. I recommend this location or any location if you need any of their multiple services. Hands down. Thank you!

Alison Lawless 
Rating:
5.0

Customer did not leave a comment.

ANGELA JONES 
Rating:
1.0

This place is as unwelcoming as it gets. The office you walk into is a small room with thick glass that makes you feel like you're an inmate getting your call for the day. The people working there are just as welcoming, she said "drop the keys in the box" and I said "is there anything else I need to do?" And she said "yeah if you don't want to get charged" and then did not elaborate and went back to playing on her phone. The ambiance of this area is a dirty gravel lot surrounded by barbed wire and razor fence.

Samantha Schweinsberg 
Rating:
4.0

Truck engine ran rough, and made some noise, sound like it was out of time. U-haul app and Web site wouldn't let me upload pictures when I tried checking in the truck.

David Caddell 
Rating:
4.0

Customer did not leave a comment.

Tony Sparks 
Rating:
5.0

Customer did not leave a comment.

Michele Hall 
Rating:
3.0

truck died right after I picked it up had to wait on a service call, didn't get to move anything the 1st night. not even offered an sorry.

Karen Hobbs 
Rating:
5.0

Seamless move!!

Mary Newstreet 
Rating:
5.0

Customer did not leave a comment.

William Hines 
Rating:
5.0

Customer did not leave a comment.

Michael Parsons 
Rating:
4.0

Customer did not leave a comment.

Louis Pogorelc 
Rating:
5.0

Should be one usb point

Devasia Joseph 
Rating:
5.0

Easy rental in and out quick

Timothy Buckler 
Rating:
4.0

Customer did not leave a comment.

Rebecca Conrad 
Rating:
5.0

Been here twice, couldn't have been easier (requested this drop-off based on previous experience)

Greg Carr 
Rating:
5.0

Outstanding customer service!

Ruben Garcia 
Rating:
2.0

Customer did not leave a comment.

Michael Ancona 
Rating:
5.0

I thought the end page of mobile drop off said I’d get a receipt and I haven’t received one yet.

Andrew Gaietto 
Rating:
5.0

Customer did not leave a comment.

Kerry Fort 
Rating:
5.0

Customer did not leave a comment.

Kristopher Long 
Rating:
4.0

Customer did not leave a comment.

Shawn Rhodes 
Rating:
3.0

Customer did not leave a comment.

Durand Minor 
Rating:
5.0

My experience with both locations were great. However, the problem was with the reservations online. I chose to drop off in Lexington KY and my reservations did not reflect that. I spent a few hours of my time attempting to resolve this which I had not planned for in my already packed day.

Lori Ginn-O'Keefe 
Rating:
3.0

Doing everything by the app is not user friendly. Having better directions prior to how the app works and needing to take a picture etc would be helpful.

kimberly Blanton 
Rating:
5.0

They were friendly, helpful and went out of their way to help us.

michelle larsh 
Rating:
5.0

Customer did not leave a comment.

Jason Batte 
Rating:
5.0

Customer did not leave a comment.

Donna Lee 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Norris 
Rating:
4.0

Customer did not leave a comment.

Greg Adams 
Rating:
4.0

Very easy returning the U-Haul. The lady at the front desk was very helpful and informative when the U-Haul app was down and wasn’t able to return it online. She told me what was going on and informed me that I was going to get a late charge.

Barrington Smith 
Rating:
5.0

Customer did not leave a comment.

DAN BUCHHOLZ 
Rating:
4.0

Woman at the front desk was amazing, very professional and helpful.

TIMOTHY JONES 
Rating:
5.0

Customer did not leave a comment.

BRYAN GARRETT 
Rating:
3.0

Customer did not leave a comment.

Davina Jacobs 
Rating:
1.0

No dolly no moving blankets

Jacob McNeely 
Rating:
5.0

Customer did not leave a comment.

Watson Caudill 
Rating:
3.0

I ordered 48 pTheads...they didn't have any.They didn't have a utility dolly then found one

Larry Dague 
Rating:
5.0

Makayla and the uhaul staff were amazing!! I’ve rented from them before and I’ll definitely rent from them again!

Shannon Kehrt 
Rating:
5.0

Customer did not leave a comment.

Rick Blaisdell 
Rating:
5.0

Customer did not leave a comment.

Courtney Brock 
Rating:
5.0

Customer did not leave a comment.

John w Lynch Jr 
Rating:
3.0

Customer did not leave a comment.

SUSAN WILLIAMS 
Rating:
5.0

I been charged 2 times for no reason 😒

Desire Matasio 
Rating:
1.0

If the workers on the weekend are going to gaslight customers and act like there is no equipment there, mark the place as unavailable on the weekend or whatever.

Amanda Skapnit 
Rating:
3.0

Uhaul price on line was 880 and this place charged me 998$. Then said something about a refund but didn’t give me a refund even though they didn’t have the furniture dolly we reserved.

kevin cremer 
Rating:
3.0

Customer did not leave a comment.

kevin cremer 
Rating:
5.0

Great experience. Fast in and out. No waiting in line. Pleasant/polite counter employees.

Donald Schneider 
Rating:
5.0

Nothing, the folks who checked me in were fantastic

Jeffrey Griffin 
Rating:
3.0

Paperwork stated I needed to return by 8am, location didn’t open til 9! Had to sit and wait for an hour. I should’ve been told that at pickup and paperwork should have reflected their hours as well.

Jason Greer 
Rating:
5.0

Customer did not leave a comment.

Hagen Ouellette 
Rating:
5.0

Customer did not leave a comment.

Jason Whiting 
Rating:
1.0

Vehicle was not checked in for 3 weeks.

john STEELE 
Rating:
4.0

Customer did not leave a comment.

Mark Denney 
Rating:
3.0

Customer did not leave a comment.

Marsha Toncray 
Rating:
4.0

Customer did not leave a comment.

Debra Day 
Rating:
3.0

The gas gauge that is printed on the sheet and highlighted at a certain amount does not look the same as the gas gauge on the actually uhaul vehicle. Therefore i unintentionally filled to the wrong marking based on the paper which was not the same as the vehicle and ended up having to pay over $5 a gallon to fill the rest of the required amount which was not labeled properly. Very upset.

Amber Shewmaker 
Rating:
2.0

Customer did not leave a comment.

Trenton Tompkins 
Rating:
3.0

Customer did not leave a comment.

Paul Johnson 
Rating:
5.0

Customer did not leave a comment.

ingrid geiser 
Rating:
3.0

We needed a tow dolly and there wasn’t one available at this location so we had to search for one on our own.

Richard Phillips 
Rating:
4.0

Same

Jeffrey Current 
Rating:
4.0

Customer did not leave a comment.

JAKE GRAVES 
Rating:
5.0

Customer did not leave a comment.

Melia Hord 
Rating:
3.0

Eventually we got to a lady that was helpful when returning truck. Tried to use the "truck return" app with no success. Although the business was open, no one was "available" to do a "walk around" on the truck to confirm there was no damage. So, I took numerous pictures for proof that there was no damage. Overall, this was NOT a good experience

Robert Davis 
Rating:
3.0

Customer did not leave a comment.

Joe SCLAFANI 
Rating:
2.0

They’re trying to two things at once and it seems like they’re mainly a towing company and this is a side hustle I think I got like seven words in the entire time of being there. But I left uncertain if even the final processes were done.

Gary Thornsberry 
Rating:
5.0

Fast in and out. Truck actually ready to go.

Thomas REED 
Rating:
5.0

Best U-haul experience ever!

scott hutson 
Rating:
5.0

I didn't experience any problems picking up or returning the uhaul. Everyone there was professional and courteous.

Kenneth Austin 
Rating:
5.0

Customer did not leave a comment.

Dorian Sarmiento 
Rating:
3.0

Not charge me late charges when I wasn’t late.

SUSAN ADKINS 
Rating:
5.0

Customer did not leave a comment.

Floyd Hudson 
Rating:
5.0

Customer did not leave a comment.

Boyce Shofner 
Rating:
3.0

Would be nice if they helped you actually hook up trailer

RON BROWN 
Rating:
4.0

The app and website did not work. It was very frustrating trying to login and return the truck after I was done. Corporate should look into updating those.

Andrew Millar 
Rating:
5.0

Representative was very helpful & accommodating! Everything was very efficient. I locked the key in the truck, my issue no one else’s but it was a $175 fee for Uhaul to come unlock. I was a 3 minute drive from the location. Luckily I had AAA and was not taken advantage of in this situation. Overall a great experience.

PHILLIP DAUHERTY 
Rating:
5.0

Customer did not leave a comment.

Charles Ward 
Rating:
5.0

Customer did not leave a comment.

Ralph Weickel 
Rating:
5.0

Customer did not leave a comment.

trent hounchell 
Rating:
4.0

We were told this was a brand new vehicle and that it had cruise control and all modern conveniences. The truck was dirty, basic, old and had no cruise control. We don’t like being lied to.

theresa RAINES 
Rating:
1.0

The location was in a back alley and didn't feel very safe. The clerk was behind bullet proof glass, and we spoke through a microphone system. Glad it was still light outside when I dropped off the rental. It was SCARY!!!

elizabeth keenan 
Rating:
4.0

Customer did not leave a comment.

Victor McCleary 
No reviews have been submitted for this location.

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