Was overcharged and I also called to let them know we can be 15 minutes late when I brought the truck if there nobody was there but I left the key and the contract and it was spotless inside and filled with gas and when I called and spoke to whoever it was they told me that it was fine and he would only charge me for that one dayKATHRYN S.
RMD Technologies LTD
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
People were knowledgeable and friendly.GARY C.
El cliente no dejó un comentario.Tidonna E.
El cliente no dejó un comentario.Mary W.
El cliente no dejó un comentario.Jeffrey J.
El cliente no dejó un comentario.ROBERT N.
El cliente no dejó un comentario.ROBERT PAUL P.
Perhaps give some small advice for first time drivers as how to handle the trailer being towed. Maybe set expectations for the ride.Josefina J.
El cliente no dejó un comentario.SUSAN ELIZABETH W.
El cliente no dejó un comentario.GEORGE STEPHEN D.
El cliente no dejó un comentario.tc R.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.BILL W.
The employees working at the Mesquite U Haul are friendly and helpful. I had no problems whatsoever.KURT KEITH P.
El cliente no dejó un comentario.CHRIS D.
I was told I would pay $75 and you guys charged my card 179 and my card in now in the negative. I would like someone to call me pleaseDAVID S.
Warning for the door latch should be bigger more visible my door got jammedKENNETH KNUTE L.
There was nothing wrong with location, the lady and her son were very helpful. I just don't like that uhaul promised me a truck in Las Vegas. The night before they call me telling me to go to mesquite 90 miles away and then expect me to pay for the fuckkng gas! 100$ and 5 hours of my life gone. Fuck your corporate for not having its shit together. If there was no truck available you should've just had it sold out from the beginning. I could've used a different company.Gabriel S.
El cliente no dejó un comentario.Hugh B.
El cliente no dejó un comentario.john G.
El cliente no dejó un comentario.Nancy W.
El cliente no dejó un comentario.DALE W H.
Staff was extremely helpful.MARK STAFFORD B.
El cliente no dejó un comentario.DONNA RENEE H.
El cliente no dejó un comentario.WINIFRED DIANE T.
El cliente no dejó un comentario.Alissa M.
This location is the back of a strip mail with no real parking lot. The location could be improved simply by parking the trucks in a straight line in a designated location. The employee inspected and checked in the truck quickly and we were on our way in just a few minutes.Karman K.
El cliente no dejó un comentario.Virgil M.
El cliente no dejó un comentario.VICKI LYNN K.
El cliente no dejó un comentario.curt M.
Again woman was very plesant.Robert S.
Uhaul cab was not clean. Found food and personal items behind and under seats.Melissa B.
Great experience, very knowledgeable employee. Very easy and efficient!JANET A.
El cliente no dejó un comentario.Curtis U.
It look like an old junkyardSTUART MICHAEL C.
Because of the mask issue, not too inviting, but the employees were nice, helpful, and accomodating outside.KAREN C.
Was notified 18hrs before pick up time that item wasn't available at that time. I was told to call Ace Hardware if I needed ia trailer at 9 am. Later the owner told me they don't carry trailers like I needed. Nothing comparable was offered. I agreed to a smaller trailer, and a later time. I made every concession I could to work with them.They did nothing to provide a trailer as promised. Next day they didn't have the trailer I contracted for, or even the smaller one they promised as a back up. They almost found it humorous. I was offered a 10 foot truck. Means I leave my car there for 2 days, and do double work to load. I paid people to load and now changed times. I couldn't jump up into a truck. They other trailer they had was with a flat tire. All cost me more money with my hired help. Knowing from overheard conversations that the owner had rented my trailer to a friend, I repeated that to him and he said he was insulted and thew me out of his store, and then threatened calling the police to have me arrested for trespassing, even as I stood outside the U-haul office. All witnessed by the U-haul president of marketing, SD and his co-worker. Only minutes before me, at 70 years old would have my first confrontation ever with police, the trailer showed up. The owner greeted the renter calling him by his first name and telling him he is on his shit list. Clearly proved I was correct in saying that he rented it to a friend or a better customer than me. That's the comment that supposedly insulted the owner and is when he asked me to leave. I was correct. Throwing me out would have been an excellent solution to a problem he created. But I couldn't leave. I planned on moving that day, at 9 am, and had hired help. I needed a trailer. I had to move. I couldn't jump up into a truck. They offered no solution to a problem U-Haul created, accept to throw me out. The owner also refused to give me his name. None of this, his attitude, the rudeness, condescending speech, foul language bad behavior, go call Ace, late notification they don't have a trailer, the threats of police and much much more including yelling and swearing at his employee, is hardly a good U-Haul standard for dealing with any customer, yet alone a U-Haul customer. I have used U-Haul exclusively for over 40 years. Never ever again.DUANE JON B.
Have used this location twice and both times the personnel were super friendly and helpfullJEFFREY H.
El cliente no dejó un comentario.Jean W.
Have more variety of vehicles. They are in such a high demand.JOSEFINA A.
The area is not well marked. The signage could be more clear.Terri P.
El cliente no dejó un comentario.David D.
Very disappointed to be made to wait outside to complete the return because I didn't have a mask. I'm not sick and don't fear getting sick. This whole COVID thing is over-blown.LESLIE DEAN W.
El cliente no dejó un comentario.james C.
El cliente no dejó un comentario.JEFFREY G.
Yeah maybe make sure that the gas gauge on the form that I sign is accurate to the fucking gas that's in the truck itself. My paper said to fill it and keep it at a half a tank yet my truck only started with a quarter tank of gas. Wow. What a rip off. The best part, I was only making a single trip in town, with a total of 5 miles=not much gas to be used.Clayton B.
El cliente no dejó un comentario.KEVIN DAVID S.
El cliente no dejó un comentario.Calvin R.
El cliente no dejó un comentario.Hal S.
Sketchy part of town and pretty gross drop off location... especially at night.Garrett L.
El cliente no dejó un comentario.James I.
El cliente no dejó un comentario.Javier V.
Easy as pieVINCENT S B.
El cliente no dejó un comentario.Jeffrey H.
El cliente no dejó un comentario.scott H.
El cliente no dejó un comentario.JUSTIN AUGUST W.
El cliente no dejó un comentario.John E.
Educate your employees not to lie and abuse the customer maybey I should call a attorneyCINDY MARIE R.
El cliente no dejó un comentario.Sara B.
Busy the day of my pickup Yard guys getting the truck were greatROBERT FRANCIS A.
Timely, courteous and knowledgeable staff. The staff recommended the correct equipment to do the job. The equipment was clean, comfortable and the perfect size to accomplish the move.Rex B.
Tell your Colorado Springs store to honor their obligations. Trying to screw my son out of nearly 5x the original charge is unscrupulous. Honor what your employee told us.LINDA G.
El cliente no dejó un comentario.Colby C.
El cliente no dejó un comentario.ROBERT G.
After hours drop-offMark J.
No other choice in town. They are in an alley and the alley and parking lot were PACKED with units, so nowhere to park! I handed my paperwork to lady inside, she instructed a gentleman to show me where to go, and I did. He unhooked the trailer. Went back inside, as I wanted my paperwork back, but she was on the phone and I had to wait. No problem except that she found my paperwork in the trash. Really? If you did not need it, then why did she take it from me? Everyone was rude and cold, and their little alley office leaves a lot to be desired!Karen M.
I wasnt comfortable leaving trailer while store was closed but it worked out ok.PHILLIP BRADLEY W.
Right off expresswaykenneth R.
I was told that I would get $50 off because I had to drive from Las Vegas to Mesquite. When I asked about it at pickup I was told that it was hard to reach corporate for the discount and that I could get the promised $50 when I dropped off. At drop off, I was told that they couldn't help me. I spent at least $60 in gas with my motorhome going to and from Mesquite to get my trailer. I am not happy.James C.
El cliente no dejó un comentario.Keith W.
I am waiting for someone to contact me regarding my billMelissa M.
The service was excellent but the facilities were crowded and it was difficult to drive through.DARLENE H.
El cliente no dejó un comentario.Juan L.
El cliente no dejó un comentario.Gray O.
El cliente no dejó un comentario.bruce B.
El cliente no dejó un comentario.STEVEN B.
Greatest service EVER! Julia was most helpful! She made our move easy! I highly recommend Mesquite Business Center to anyone!BRUCE MIKEL B.
El cliente no dejó un comentario.Charles R.
The staff and service were friendly and efficient. I chose no to the clean and inviting location because the trucks are on a rough dirt lot, and the door to the office is next to a very smelly and dirty garbage area. I was only inside the office briefly, and it was ok - pretty average and utilitarian. I did appreciate that there was plenty of space on the lot to maneuver.Mandy K.
El cliente no dejó un comentario.James J.
Nothing really. Maybe pave the location. The gentlemen working there were helpful and fast.Ryan L.
El cliente no dejó un comentario.karen M.
Very nice personnel.Michael R.
I was downgraded without prior notice... never again.Fred R.
El cliente no dejó un comentario.Darin W.
The staff did all the work gladly and I only had to stand by. They did it with a great attitude and willingness to make sure everything was connected correctly.Miguel D.
No one was there so we had to figure this out ourselves. Unfortunately my phone wasn't sharing my location. We called and the person on the phone was helpful.Raymond B.
El cliente no dejó un comentario.DAMIEN JOSEPH B.
El cliente no dejó un comentario.PHILLIP BRADLEY W.
El cliente no dejó un comentario.ORESTES MIGUEL A.
El cliente no dejó un comentario.adrian T.
El cliente no dejó un comentario.Kathy J.
The return facility exterior was dirty and dated. However, the personnel were very helpful, professional and helpful. Despite the facility, I would not hesitate to rent again from uHaul.MARK L.
They do a good for a small outletDave S.
I am not a fan of U-haul after an experience in 2018. This location is amazing and they couldn't have been nicer or easier to work with. Great job!!CRAIG STEVEN L.
El cliente no dejó un comentario.Cynthia G.
Thank you for being fast friendly and convenient! It made our move that much easier!Payton C.
I was very pleased how smooth everything went.JEREMY H.
I've rented here before and have had good service an great vehicle that did the job.. .this time i got 2 truck that sucked ass.. Drivers door would pop open by itself driving diwn the highway on one of the 2 trucks i rented, An both trucks the transmission would stick at 4000 rpms and would not shift. At that time it smelt like the transmission was burning.. other time it would take power from the AC unit and shut the Ac off on one of the truck. So most of the 100Â° temp put side was with out AC in one of the trucks. As a retired truck driver knowing the regulation that the DOT has, these trucks SHOULDN'T be on the road. Also both trucks that was rented had a shimmy problem at 60 to 65 miles an hour. The front end would shake. The 8.6miles per gallon suck ass.. paying the amout of money my mother payed on these 2 trucks was not worth the trouble. If i had to do this over id probably go to budget rental or another competitor to rent from. My mother should be compensated for the shity fuel milage these truck produces, and for the transmission problems both truck had. Ive made a copy of this an posting it to the UHaul website. Also going to contract corporate about this bad experience..RANDY B.