Customer Reviews for Mesa Secure Storage
(Distribuidor de U-Haul del vecindario)

251 comentarios

2253 E University Dr   Mesa, AZ 85213
(22nd Pl / University Dr)

(480) 833-9248

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 833-9248

2253 E University Dr
Mesa, AZ 85213
(22nd Pl / University Dr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

was treated very well from Desk attendant. She acted very pro like. Enjoyed the ride.

SAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
5.0

Great help!

CAROLYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Krystal was amazing!!!! Super friendly and super helpful!!!!

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRISSA O. 
Clasificación:
5.0

Truck only had 500 miles on it, brand new truck. Everything worked out very well!

TODD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
5.0

Everything was great. Both ladies I spoke to yesterday and today were great and quite helpful!! Thank you!!

KORRITA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA FAY L. 
Clasificación:
3.0

The employee working was fantastic, very helpful and went above and beyond to help with my situation. The truck pickup process with the Uhaul 24/7 however, was terrible. The lock code on my truck did not work and had to be cut off. I had to wait until the office opened which negated the convenience of 24/7 pickup, and significantly delayed my moving timeline.

Taylor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarette S. 
Clasificación:
5.0

Top notch assistance, knowledge and communication by Krystal. She is excellent !

MARK S. 
Clasificación:
5.0

Quick, friendly service!

TANSHANAY T. 
Clasificación:
2.0

Location was convenient. Truck had a service light on. Truck wasn't filled with fuel.

Lance C. 
Clasificación:
3.0

Advertise the real price of the vehicles. Your advertisement said $19.95/day. I rented a cargo for 4 hours and ended up at just under $80. It's a real racket that you run and it's pretty annoying. If you're going to advertise a great deal like $19.95/day, at least include some mileage. You charged me $0.69/mile (which comes out to $0.75/mile). Maybe include 20 miles - especially if you're only going to let me have it for 4 lousy hours! The girl who helped me was fine. She was courteous and gave all of the info I needed.

Paul G. 
Clasificación:
5.0

It was a very pleasant experience and the lady in the office was super nice about me being a little late in returning it and didnt charge me another day

Ziva R. 
Clasificación:
5.0

Krystal Mendez has great customer service skills. She answered all my questions. She was a pleasure to do business with.

SANDRA J. 
Clasificación:
5.0

Crystal was extremely helpful and polite. She has great customer service skills. Will always rent from this location in the future

PAMELA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony J. 
Clasificación:
5.0

Crystal is amazing! She is wonderful and so kind. Please keep her! She makes the experience so less stressful and is a blessing.

Joesef C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
5.0

Great! The gal I worked with was winderful!

BRANDON R. 
Clasificación:
5.0

Very informative person at this location . great experience with them thanks for your help.

FREDERICK V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA D. 
Clasificación:
5.0

Very friendly and competent personnel.

Tiger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANTIN M. 
Clasificación:
5.0

We only rented an appliance dolly, but it was very quick and efficient to pick up and drop off the dolly.

Julie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
5.0

The young lady at this location had me checked in very quickly and even helped me search for transportation to a local Harley dealer where my motorcycle was waiting. Truly exceptional service here also.

Lawrence R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERETT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

Nothing, I received great customer service.

MARY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bard L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy L. 
Clasificación:
3.0

The mobile drop off process was horrific and not easy to navigate through.

brenden W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary Lynette A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro F. 
Clasificación:
4.0

Pick up was not smooth. Waited outside for awhile until I knocked on the office windows to get help- the link for contactless pickup wasn't sent to me prior. Everything else was awesome!

Dondre J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
3.0

For some reason the turn in of the truck using the uhaul.com/ was not workable for me. Got to the return tab, clicked on it, displayed a screen for getting the different rentals.

Hector V. 
Clasificación:
5.0

Gracias

Jesus R. 
Clasificación:
5.0

Inside of cab was full of dog hair and dog food behind seat. Noticed that passenger seat had a tear. Didn't notice this until we got home Reported this to site and they recorded it on our account. . No problem . Owners friendly and efficient. Vehicle was in great mechanical condition. Gracias

Chuck S. 
Clasificación:
4.0

Inside of the truck was clean but outside windows were dirty. Overall it was a great experience.

John L. 
Clasificación:
5.0

Great drop off location and quick service!

Ian C. 
Clasificación:
5.0

Nothing it was very good

Rick R. 
Clasificación:
5.0

Jason the agent was terrific!

JASON P. 
Clasificación:
5.0

I drove that van 6 miles round trip and it cost me over $50.00 never will use uhaul again!

Rebecca R. 
Clasificación:
5.0

Very professional friendly service. Thank you!!

Chris C. 
Clasificación:
5.0

I was charge for after hours drop off. I don't believe I owe this.

Edwin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

meryl B. 
Clasificación:
1.0

The computer system here was complete rubbish. Took me 40 minutes to check out. Attendant didn't know I was coming and did not know what truck I was taking out even after the system updated and showed my contract. The attendant did not give me the dolly I requested and had forgotten about it after the 40 minute hassle and I ended up signing multiple contracts in confusion, and did not leave with a paper contract in hand for later drop off. Absolutely rubbish experience. The attendant seemed pretty annoyed at the system and stated multiple times that it was always a pain to deal with but this instance was especially bad. I honestly feel bad for her. Unrelated to this location specifically the ID picture system did not work on my iPhone X and I had to use my girlfriend's phone to take the ID photos. I attached them but it would not let me submit the photos after multiple attempts until swapping devices. There was no given reason for not being able to use the photos from my phone.

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick K. 
Clasificación:
5.0

Service was great good people.

Joyce K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Savannah V. 
Clasificación:
5.0

Despite the hiccups with billing, Ron, Jason, and Monique took very good care of me and resolved all issues in a timely manner and with appropriate readiness. I truly appreciate their good customer service.

Karen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
1.0

most clueless uhaul personnel I've ever encountered. took over 30 minutes to drop off the truck and I was the only customer the entire time. Only one person working the entire place on a saturday. it was not a smooth process. the personnel seemed really lost about what was going on. This was my designated drop off point so I'd think the office would look ahead and be prepared, but the office was completely unprepared to accept back a truck. I've rarely had such an unprofessional experience at a uhaul location.

Elisa R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randal L. 
Clasificación:
5.0

This location was excellent. Had to call the 800# later that day and waited on hold for way to long then they couldn't help me.

Bradford H. 
Clasificación:
5.0

The process took way too long with the app. On the app it is difficult to change emails.

Scott S. 
Clasificación:
5.0

NEVER had any issues at this location, wish I would have stayed there.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn C. 
Clasificación:
5.0

excellent, quick, friendly, seamless experience

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dirk V. 
Clasificación:
5.0

Very friendly and helpful.

Donna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail H. 
Clasificación:
5.0

Could not have been easier, Thank you

Carol R. 
Clasificación:
5.0

Easy, pleasant experience.

CAROL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

Darla is amazing!!

Kelly I. 
Clasificación:
4.0

El cliente no dejó un comentario.

mervin S. 
Clasificación:
5.0

Everyone was fabulous to work with.

SYLVIA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary T. 
Clasificación:
5.0

The managers were amazing able to work with my circumstances.

Stacey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brent W. 
Clasificación:
5.0

It was easy to use the uhaul app and the Mesa Storage employees are the best in the business when it comes to you haul

Virginia M. 
Clasificación:
3.0

I was charged $12 more than what I was told.. not happy

BRIAN M. 
Clasificación:
3.0

Very hard to park a bigger truck.

michael J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kirk G. 
Clasificación:
5.0

Excelente

Ignacio R. 
Clasificación:
3.0

Really small parking lot

Cassandra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack F. 
Clasificación:
5.0

Nothing, we are very happy with the truck and the service.

jd D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey P. 
No se han enviado comentarios para esta ubicación.

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