El cliente no dejó un comentario.Lois W.
Customer Reviews for Mequon Storage
(Distribuidor de U-Haul del vecindario)
Mequon, WI 53092
(Between Wauwatosa & Cedarburg Roads)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 4:30 p. m.
- Sab.: 9:30 a. m. - 1:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I returned the truck at night. It was very hard to see the signage. Not well lit from the road. An employee, not the woman at the main desk, was a bit rude, not very understanding that I was late in getting the truck. Please include a note saying to call if you are going to be late. Often it is out of control on the customer's part in the process of moving.SUSAN V.
El cliente no dejó un comentario.Rockne E.
I understand the need for some additional information. The amount of information, 2 additional contact numbers, and several other documents uploaded seemed a little much. Or having the expectation that the people listed will be called immediately. The writing made it sound like if you were non reachable. The experience overall was good. First time renting and picking up through the app. A sign for the drop box would be nice to rather than wondering around.jeffrey S.
Great staff - nice, friendly and easy to work with. Highly recommend!Chris H.
What happens when the customer who proceeds you indicates the incorrect odometer reading? We'll simply stated your app refuses to move forward. The inflexible nature of your app and the lack of a live assistant leaves me disappointed in you app approach to dealing with customers. I would not recommend this to a friend. The on-site customer service however was excellent.David V.
Was a nice experience. Staff was very friendly and professional.Debra S.
El cliente no dejó un comentario.DAREN A.
Could not find drop box for key. Needs to be marked better or a note on the door about where it is.Scott M.
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.Solomon H.
Better customer in person contact and informationDavid W.
El cliente no dejó un comentario.GEORGE H.
El cliente no dejó un comentario.Matthew J.
El cliente no dejó un comentario.Dwayne S.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.MITCHELL H.
El cliente no dejó un comentario.Jack L.
El cliente no dejó un comentario.Mark S.
Thanks, everything was great.Kim H.
El cliente no dejó un comentario.Kyle R.
El cliente no dejó un comentario.Harvey P.
El cliente no dejó un comentario.Kevin D.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Tony H.
El cliente no dejó un comentario.Sharon H.
I received the worst customer service every experienced. There were no regard for me as a customer. I will never use this location again.George L.
Very friendly person at the front desk.Peter S.
El cliente no dejó un comentario.Avraham S.
Wonderful customer service very helpfulSteven Z.
El cliente no dejó un comentario.Carol B.
El cliente no dejó un comentario.Ramon P.
El cliente no dejó un comentario.MIKE G.
Have rented from other U Haul locations and this is by far the best. Run by highly competent people providing outstanding service.Kelly R.
El cliente no dejó un comentario.Todd D.
Everything was great.Carol B.
None, staff was very friendly and professional.William Z.
El cliente no dejó un comentario.DAVID S.
Convenient location, friendly staff, truck ready on short notice. Easy and enjoyable experience!Samuel D.
Uhaul changed my drop off location without notifying me. Upon arriving at the drop off location the woman who checked me in then told me I had to fold all of the moving blankets and bring them in the store to return the truck. Terrible customer service.Christian H.
El cliente no dejó un comentario.HEIDI H.
El cliente no dejó un comentario.Jessica F.
El cliente no dejó un comentario.Christopher W.
I worked with Joanne and she was friendly and very helpfulKimberly W.
El cliente no dejó un comentario.Patrick C.
El cliente no dejó un comentario.Monica W.
Professional and efficient.JOHN C.
El cliente no dejó un comentario.Amy P.
El cliente no dejó un comentario.Grace S.
check in process on phone cumbersomejoyce K.
Truck ran greatJudy F.
Great customer service and amazing pricing!!Tal T.
It would be helpful to have a picture in the app where the lock drop off key box is. It's by the storage gate. Then you can find it otherwise it's just a parking lot. This location is quiet and convenient which is a big help.Charis B.
I first tried to rent on line from this location. The request was accepted, then moved to a 2nd location for lack of trailer. Then it was moved to a 3rd location. The 3rd location had a trailer that did not work. I called the first location. They had the trailer I requested. Go figure?!?!Donald R.
El cliente no dejó un comentario.Mary B.
El cliente no dejó un comentario.Mike D.
The staff was very courteous and nice. Excellent customer service! You guys rock!!!Cheryl A.
The location itself was fine but was not in any of my chosen preferences. I was only given the option for 2 locations both 30+ minutes out of the way of my moving locations.Jacob C.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Wayne S.
Excellent seviceCarol B.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.Ed V.
It was not so much the location but the ridiculous go on your iPhone and fill out stuff. Our settings didn't work, it took forever and then it could not verify us. After calling customer service and sitting on hold 10 min we cancelled order and started over with lady at counter. It took over an hour. Very inefficient.Steven V.
Checkout process was handled very well in light of the virus processes in place.Don R.
We were able to register online and complete answers required. but once we arrive to pickup the truck. we were having issues accessing the right site to complete the remaining questions. We asked the employee at the facility (young lady who sat at the desk near the door), she seemed irritable from our questions regarding website. Her attitude was undesirable. The website appears to be suited for â€œmillennialsâ€. If in the future, we need to use u-haul via online App, we'll look at other options first.Fredia S.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.Dan R.
Ask them how their name is spelled. My name is spelled Marcus not Markus :)markus W.
The check in process was not smooth. The person at the building was absolutely useless and offered no help. She actually ignored me and went back to her phone call. Took me 45 Min to check in when most things could have been done in advance. I totally did not expect the check in process to have so much red tape. Not happy about it and considering canceling my upcoming reservation and using Penske.Linda R.
Very helpful people. They went out of their way to make the process workJacob H J.
El cliente no dejó un comentario.Hannah P.
No information given on how to return the truck. nor was any information given on the truck itself, cost, ect.Tori M.
El cliente no dejó un comentario.Dan A.
El cliente no dejó un comentario.Irina O.
Online pickup did not work and I had to wait an hour for the lady working at the storage place to heck me in and get me goingRyan B.
El cliente no dejó un comentario.Sheryl G.
Nothing the lady in the office was great customer service thanksCurt H.
Very helpful and pleasant. Painless and fast rental process. Highly recommendTitilola B.
I did the online pickup and drop off and it worked well. I need to rent the 10' truck again in the near future and will definitely rent from Mequon Storage.Joseph W.
Truck windows and mirrors were very dirty. Cargo area had debris in it.albert S.
There was an issue with the ABS system and stabilizer, please make sure that these issues are taken care of before the next person uses the UHaul. The truck ran fine, but if it were snowy (as I'm in Wisconsin and was moving across state), it would have been dangerous. Otherwise it was an easy-to-understand pickup using my phone, and was an uneventful trip, and I'm very grateful for the usage of your truck and dolley!Caroline K.
The dolly and furniture pads were not in the truck. It took a lot longer than expected to pick up due to the Uhaul site.Matthew C.
Limited inventoryHoward H.
EXTRA CHARGES FOR NOTHING!!!Hannah R.
Perfect experience, everything made simple and clear. The staff was helpful and professionalPhil P.
I have dealt with robotic mechanisms that exude greater warmth and humanity than I experienced renting a truck this particular agent at this location. I would not rent from U-Haul again if this is how I can expect to be treated. Also your reminder text, can after I had dropped the truck off, warning me of a $20.00 charge if this and that wern't done as specified, which I felt is a heavy handed way to treat your loyal customers. This is now the 4th time this year I have rented a truck from you, and another time when I referred a friend to you. I'm not sure I would do that again either.Mark H.
The process was efficient, & the service was great!Abby L.
El cliente no dejó un comentario.Dwayne S.
Excellent service .Wilgen C.
nicest staff and cleanest truck rental place I have ever been to by far!!Matt I.
El cliente no dejó un comentario.Greg E.
El cliente no dejó un comentario.keela B.
I was put off by the person who may be the owner, who was not helpful to their employee. The computer was not working, the employee was not familiar in using the tablet. Lady was not interested in helping us get on our way. She seemed to let employee struggle. This was offputting to watch and experience.Deborah O.
Your mileage charges are excessive and discourage future use of uhaul for smaller local moves. I'll be looking at your competitors for those services.Chris E.
El cliente no dejó un comentario.mark L.
El cliente no dejó un comentario.Sherri B.
Link from my email to pick up truck did not work. Did not know that I had to download the app. Waited on hold for over 20 min to find that out. THe lock did not work, but luckily an employee pulled into the lot, and even she had trouble with it, but finally got it open. I left 1 hour later from my pick up time.Susan A.
El cliente no dejó un comentario.Chris L.