Great experience
Gina G
Customer Reviews for Memories Forever
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
u-haul battery was dead upon pick up. We had to jump the equipment ourselves, and put the equipment on charge over night to ensure that we made it back without issues. Price was fair though..
John CEasy drop-off, no issues.
jose mIt was all good
Raul SVery convenient and friendly
Carlos MThe man was great… everything went smoothly and helped me out.
Ramiro GTrain individual to properly prove information.
Rosie GThis location went above and beyond to help me today. I’m extremely grateful for them.
Stephen MWas very disappointed when the lock was placed on the wrong truck.. Was out in the unbelievable heat of 104 for about an hour while I was being assisted by someone over the phone.
Amelia TWe dropped it off the same day as we picked it up.
Bacus WVery kind and helpful.
Samuel BGreat service just a little bit d disappointment on yesterday, because the Internet was down, but other than that everything was great
DOMINGO RThe only thing wrong was my truck needed the front window seal fixed. I tried but would not stay. Love this dealership.very polite .
Lisa KGreat U Haul dealer, friendly, courteous, extremely helpful. They did a FANTASTIC job, will always come back. Thanks again.
Douglas BThe trailer had a low tire and I had to take it to a gas station to air up. It would be nice if the trailers and tires were inspected prior to renting out.
Samantha BI arrived to a Very Prossional U-Haul Representative...took very good care of me and had a Super Professional Attitude..my experience was pleasant
Jesus RMore moving trucks.
LEONOR GThe representative took 14 attempts to get my contract correct. Gave me an auto tow with a broken wheel ratchet. Then told me the morning of my move that she didn’t have the appliance dolly I requested so I had to go to a different location.
Romeo MExcellent condition and nice friendly service
Erica RBooking online was an absolute miserable experience. Uhaul screwed up my entire move. That doesn’t reflect the service I received from the lady in Fal. She was great!
ROGER DI had the worst luck finding a uhaul even though i had made the reservation in advance and paid in full. I had to drive an hour to pick up the uhaul but she was so sweet and accommodating! She answered all of my questions and made the experience a whole lot better!! Very helpful and kind. I wish I could tell her Thank You!
Priscilla CGreat Customer Service ❤️
Alma CThe right tail light was inoperable
lee pCustomer service at this location was absolutely horrible.....I have never dealt with an individual who cussed so much during the collecting of my personal information arguing about where I was driving to and dropping off the u-Haul once I was done.....perhaps Customer service training is needed at this location
Deanna TNot only did it take the lady in Falfurrias over an hour to submit my information for a rental, the truck I was given was very, very, very loud. And when I got to my drop off location in Eagle Pass, is when they told me why: the mufflers had been altered and it was a possibility that I would get charged for the damage. Possibly up to $1,000. Not only could she not explain anything properly or type very fast, she had no idea about anything about renting out trucks. I definitely will not ever rent from here again.
Robert RNeed new nelp
Nancy BThe lady that helped me was very helpful and made sure all of our needs were meet.
Leslie hScreen your partners better
Ignacio TDon’t go here figure something else out
Eric PThe lady that owns this business, bent over backwards to accommodate us. We would definitely recommend this Uhaul business.
Anthony LFrom the time I asked about renting a Uhaul, I was very pleased with Charito, she did everything possible to request the Uhaul and I was very pleased. Thanks
Ila PVery courteous and professional..Will recommend to my friends
MARIVEL Tthank u all I would rent it again
Samuel BN/A
Krystena MVery rude
Albert SEverything was perfect great customer service
jose tI have known Mr and Mrs Martinez for long time excellent job Thank you for your services
robert rThe employee needed more experienced cuz it took her more than an hour 2 get paper work done.
veronica SDid not appreciate dealer trying to manipulate and force sell me options I specifically said I did not want, she was arguing that I HAD to choose. Not someone I would trust to do business with again AT ALL. Deceptive practices!
Jennifer CNothing she’s great.
VICTOR BGreat
Jose BThe Dropbox didn’t seem very secure, it was just a little box on the outside of a wall. They should set up something where keys drop inside. Videotaped my drop off just in case.
Roxie F