Customer Reviews for Melville Dairy
(U-Haul Neighborhood Dealer)

235 reviews

2904 W Delmar Ave   Godfrey, IL 62035
(S of Clifton Terrace)

(618) 467-0170

Office Hours

  • Mon-Sun: 8 am–7 pm

Services at this Location:

Contact Us

(618) 467-0170

2904 W Delmar Ave
Godfrey, IL 62035
(S of Clifton Terrace)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

We had problems with the original drop off location then trying to find another location

Albert Spatley 
Rating:
1.0

Have equipment that’s requested there so no one has to drive out of their way to get it putting them behind in time and fuel cost that aren’t reimbursed

Ted Summers 
Rating:
4.0

Customer did not leave a comment.

Joseph PANYIK 
Rating:
5.0

Customer did not leave a comment.

Dennis Wood 
Rating:
5.0

Customer did not leave a comment.

Dennis Wood 
Rating:
5.0

This place was easy to get in and out of.

Kevin Slone 
Rating:
5.0

Customer did not leave a comment.

Michael Hurley 
Rating:
5.0

Customer did not leave a comment.

Vernon Baiers 
Rating:
5.0

Customer did not leave a comment.

Vernon Baiers 
Rating:
5.0

Customer did not leave a comment.

James Ashlock 
Rating:
5.0

On line return worked just fine at this location. Plus this is a gas station so you can fill up right there before you return.

greg VanWyk 
Rating:
5.0

Easy in and out with gas pump available!

Greg VanWyk 
Rating:
5.0

Customer did not leave a comment.

Victor adams 
Rating:
5.0

Customer did not leave a comment.

KIM FERGUSON 
Rating:
5.0

Customer did not leave a comment.

robert herbert 
Rating:
5.0

Very kind and knowledgeable.

Todd Stoeckel 
Rating:
3.0

Customer did not leave a comment.

JEFFREY NELSON 
Rating:
5.0

Customer did not leave a comment.

KATHRYN WHITMORE 
Rating:
4.0

This was just a trailer drop off location for us. Lot is nice and large for maneuvering and parking trailer.

Sheri McDuffie 
Rating:
5.0

Very Helpful!

Jordan Thomas 
Rating:
5.0

Customer did not leave a comment.

Zachery McDuffie 
Rating:
5.0

Customer did not leave a comment.

Linda Schneider 
Rating:
5.0

Customer did not leave a comment.

RICHARD FORSEE 
Rating:
5.0

The staff there were very friendly and helpful

Gerard Fischer 
Rating:
4.0

Customer did not leave a comment.

Jessica Jemison 
Rating:
3.0

Customer did not leave a comment.

David Molohon 
Rating:
5.0

Customer did not leave a comment.

Jeremy Barnard 
Rating:
5.0

They had exactly what I needed, super nice and friendly people!! Will definetly do business here again!!

Ryan Markham 
Rating:
5.0

Customer did not leave a comment.

James Spiva 
Rating:
4.0

Customer did not leave a comment.

John Zilm 
Rating:
5.0

Customer did not leave a comment.

CHANELLE BROOKS 
Rating:
5.0

Customer did not leave a comment.

VERNON WALLACE 
Rating:
3.0

Customer did not leave a comment.

VICTORIA washington 
Rating:
5.0

Customer did not leave a comment.

james blasingim 
Rating:
5.0

Customer did not leave a comment.

William Corey 
Rating:
4.0

This location was great.

bradley macauley 
Rating:
5.0

Everything was handled as expected.

Charles Coffin 
Rating:
5.0

Customer service was not real friendly but overall good service and reasonable pricing. Thank you.

Kathleen Thurmond 
Rating:
3.0

Customer did not leave a comment.

Brenda Anderson 
Rating:
4.0

Customer did not leave a comment.

Michael A and Na Wilson 
Rating:
3.0

The first truck a drove off the lot had the check engine light on immediately. I had to exchange it.

Jeffery Capps 
Rating:
5.0

I reserved the vehicle online, check out and back in of the vehicle was very quick and easy. Sue was helpful and friendly with any questions we had, and we had a few laughs. The vehicle was newer, clean and well maintained. Moving is stressful and tiring, this however was a pleasant experience. I will definitely recommend this location to my friends! Thank you.

Crystal Adams 
Rating:
2.0

The cab was kind of dirty and the fuel was only barely at the "F", meaning that i had to spend more money on gas ultimately, filling it up before turning it in. It also took about 25 minutes to pick up the rental. Otherwise fine. They gave enough of a mileage buffer to easily complete my trip, and 46 hours of use

Ben Sztukowski 
Rating:
4.0

Customer did not leave a comment.

Andrew Durie 
Rating:
5.0

Customer did not leave a comment.

Jo Siener 
Rating:
4.0

Customer did not leave a comment.

Laurie Gray 
Rating:
5.0

Easy pickup in Godfrey, IL and easy drop off in Overland Park, KS. Courteous staff at both locations. Van was spotless and ran great.

Ralph Bowles 
Rating:
3.0

Should of dropped it off in Alton

ALVIN ANDERSON 
Rating:
1.0

This place DOES NOT need to be a U-haul provider!!! They don't know what they're doing.... took over 30 minutes to get stupid trailer AFTER we did the online check I because we were in a hurry!! They didn't know how to connect everything so asked my husband to do it!! When we returned it.. same thing.... only a girl working there...... and she didn't know how to unhook!! WHY did we pay the exact same amount as we would have at a FULL service u-haul?????? And..we had to get a bigger trailer because they didn't have a 4X8..

David Nave 
Rating:
5.0

Customer did not leave a comment.

Daniel Farson 
Rating:
4.0

Drop off ended up going very smooth, and the employee was nice. Started out a little confusing due to not seeing anything indicating this was a uhaul location. There was only 1 other truck.

Elizabeth Price 
Rating:
5.0

Customer did not leave a comment.

mark asher 
Rating:
5.0

Very convenient location for Godfrey. Uhaul representative went out of his way to help me. I've rented twice from him, wouldn't go anywhere else.

Jewel DeBrock 
Rating:
5.0

Customer did not leave a comment.

Jerry Hildred 
Rating:
4.0

Customer did not leave a comment.

Philip Harpole 
Rating:
5.0

Customer did not leave a comment.

Judy Driesel 
Rating:
1.0

I was told I would receive a credit for the extra gas I left in it. When I picked it up the truck was nearly empty. When I dropoed it off it was just less than half full. Instead of getting the credit, I was charged and extra 8 dollars for mileage overage. Thecdrop off plave, Melville Dairy said " We dont do that". SO No Ill never use them again.

Boyd Wells 
Rating:
5.0

Customer did not leave a comment.

Cheryl Roberts 
Rating:
5.0

Customer did not leave a comment.

Terry Croxford 
Rating:
5.0

Super impressed on how fast they took care of us. We needed service fast and they delivered. Staff is very friendly this is the second time we’ve used this location will use it again for sure.

Jamie Gunter 
Rating:
5.0

Everyone in Melville dairy was polite and in good spirits.

James Schmidt 
Rating:
1.0

Your employees do not know how to operate the software and it took me nearly an hour to check in. They tried twice and couldn’t do it. So finally I checked in online and that worked. It should not be this hard. They were super nice about it it was a giant waste of my time. Please come up with a better system to check people in.

John Lovseth 
Rating:
5.0

Customer did not leave a comment.

James Schmidt 
Rating:
2.0

Better training and more qualified personnel

Michael Wilton 
Rating:
5.0

Customer did not leave a comment.

Edward Hamberg 
Rating:
5.0

Customer did not leave a comment.

RHONDA BROOKS 
Rating:
3.0

Customer did not leave a comment.

David Peek 
Rating:
3.0

Customer did not leave a comment.

ROBERT MCFARLANE 
Rating:
5.0

Customer did not leave a comment.

Douglas Norman 
Rating:
5.0

Customer did not leave a comment.

mark macias 
Rating:
3.0

No one available to help hook up the trailer

Dennis Hoagland 
Rating:
5.0

Customer did not leave a comment.

Jack Wickenhauser 
Rating:
5.0

I had a reservation to pick up my truck 3 miles from my destination and had to go almost an hour out if my way to get the truck i ordered. I had reserved the truck almost 2 weeks ahead of time. I did nit receive any compensation for the extra miles i had to drive. The location itself and the man working there was nice.

Terry Roettgers 
Rating:
3.0

Customer did not leave a comment.

Michael Murrow 
Rating:
3.0

Customer did not leave a comment.

Ellen Ford 
Rating:
5.0

Wish I knew her name at the Godfrey location. Such an upbeat personality & could do it all!

Lori Dorsey 
Rating:
5.0

Customer did not leave a comment.

Richard Cavanagh 
Rating:
5.0

Customer did not leave a comment.

jonathan Becker 
Rating:
3.0

Customer did not leave a comment.

Donald Puduski 
Rating:
1.0

After driving there sales person lied to me said equipment was already rented. Called back. Other salesperson said they weren't rented so had to drive back. Even he didnt know how to rent it out. Trailer needed some serious attention. East alton location. Much better place and equipment

Zane Hampton 
Rating:
2.0

I had to go to this location as a last minute switch initiated by uhaul. The place was dirty. I had to wait 30+ minutes for my rental due to a vehicle carrier being attached to my rental. I did not need the vehicle carrier and the clerk on duty didn’t know how to disconnect it. So I had to wait for a manager to get there. I received the vehicle with 1/4 tank of gas, when this was a non-local rental. I had to stop to get gas 30 minutes into my trip. All in all, it was frustrating.

Theresa Cover 
Rating:
3.0

Customer did not leave a comment.

Roy Johnson 
Rating:
3.0

Customer did not leave a comment.

Kevin Rebbe 
Rating:
5.0

Customer did not leave a comment.

Marshall Richardson 
Rating:
5.0

Had no problems at all. Everyone was nice n eager to help.

michael newman 
Rating:
5.0

Customer did not leave a comment.

Timothy Wisely 
Rating:
5.0

employee that took care of me was great! all went well.

MARCY PISAREK 
Rating:
3.0

Pleasant customer service.

Deborah Meyer 
Rating:
4.0

Agent was friendly and respectful of my time. The truck itself "pulled"to the right, -which I reported. Front end didnt handle bumps well. But we made the trip of moving my daughter from NC ti Il without incident and I'm glad Uhaul was there to help make that happen.

Terry Dorris 
Rating:
1.0

Monday night after a very long day of moving, i went in to drop off my keys to the Uhaul. The Blonde guy at the counter had no idea what he was doing. He tried to find my order for over 20 minutes. Anytime another customer would come in he would tell me to wait and go check them out (which i did not mind at first). He finally called his boss and tried to work it over the phone.. still no luck. Then a crowd of people came in.. of course he has to tend to those customers so they dont have to WAIT. Well i finally gave up after 30 minutes of waiting. Told him that i had paid through the app earlier and asked if he needed anything from me. He said Nope! And i left. I will most likely never be using the APP for "convience" again.

Casey Stokes 
Rating:
5.0

Went out of their way to get the size vehicle we wanted - they are GREAT!!

mats persson 
Rating:
3.0

Customer did not leave a comment.

Elige Warren 
Rating:
3.0

Customer did not leave a comment.

Hector hernandez 
Rating:
5.0

Customer did not leave a comment.

James Hilgard 
Rating:
2.0

Customer did not leave a comment.

Thomas Hayek 
Rating:
5.0

Customer did not leave a comment.

william hurst 
Rating:
4.0

Customer did not leave a comment.

Patrick Miller 
Rating:
5.0

Was great! No issues!

robert fornen 
Rating:
5.0

Customer did not leave a comment.

Susan Wagoner 
Rating:
5.0

Customer did not leave a comment.

Rachel Smith 
No reviews have been submitted for this location.

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