I did have trouble with the online return on Saturday. So just to be sure your records are accurate, I did return it at 3:30 on Saturday.CYNTHIA LYNNE M.
Customer Reviews for Meineke Giant Motors
(Distribuidor de U-Haul del vecindario)
Walled Lake, MI 48390
(1 Mile North of Pontiac Trail)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 4 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mary F.
El cliente no dejó un comentario.Warren S.
Great team, neighborhood friendliness.MICHAEL ROBERT T.
It would be nice if the receptionist came out to inspect the return and not just ask you to leave it.JAMES C.
El cliente no dejó un comentario.Karl K.
El cliente no dejó un comentario.Anthony B.
El cliente no dejó un comentario.Suzanne N.
The location provided zero assistance and the truck was super dirty from inside.jasmeet M.
The customer service gal at the front desk seemed to of been having a bad day. It happens but otherwise pleasantRAMSEYELAYEM S.
El cliente no dejó un comentario.Paul Y.
El cliente no dejó un comentario.Sarah R.
The woman who was at the counter was not very helpful. She made me sign the contract and right before sending me on my way told me that the truck would not be able to lock because the lock was sticky so don't bother locking the cab. So i asked â€œwhat would happen in the event of someone hot wiring the truck at night and taking off with itâ€ her response was a shoulder shrug. She did not display any confidence in what she was selling and it made me very uneasy about keeping the truck more than one day. I will not be renting another truck again.Anthony P.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.CHRISTOPHER JOHN C.
Nice place, very close to my houseRaymond P.
Truck was filthy. Phone directions were confusing. The young woman working there was patient and wonderful.Jeannie L.
An older man was not helpful and somewhat rude. I'm glad that I brought disinfectant wipes to clean the truck since it was not clean. The outside mirrors were difficult to position and a good view was not possible. I'm glad I only needed this truck for a short job. On the other hand, the first uhaul location that I called was very helpful and found the truck I needed at another location. Unfortunately, this location was not some place I would go to again.ROBIN AN F.
Girl at the desk was rude, truck was dirtySUZANNE RENEE C.
El cliente no dejó un comentario.JOSEPHINE ANN H.
Very friendly staff. Very helpful. Will definitely rent again from themMark G.
Nice people, very helpful. Definitely my place for uhallMICHAEL ROBERT T.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.RICHARD STANLEY L.
El cliente no dejó un comentario.KELLY MILES D.
No attention to detail. Zero customer service last two visits with today apparently being bring your toddler to work day. Trailers are ALWAYS wedged in behind trucks and unreachable by vehicle. With no customer service the customer is left to try and fish out the trailer through the maze of trucks by hand and then hook up themselves. Same upon return. Did I mention no customer service? AVOID.WILLIAM COOPER S.
El cliente no dejó un comentario.WENBING C.
The uhaul truck I rented (26' truck) was damaged around the entire vehicle, I think the truck was from the 90's. I began to drive off the lot and the whole front end felt like it was going to fall off! Worse as I drove down the road at 20-40 mph. I NEVER EXCEEDED 40mph in this vehicle as my move was local and only a few miles. I don't think I would have drove it over 40 ðŸ˜³ It got the job done, but I would not recommend or lease a vehicle from this location again. Sad part was they are a MEINKE DEALER, shouldn't your mechanics maintain these vehicles? It was enough to tell me that this location was lacking in quality vehicles and integrity when it came to putting their customers in a safe vehicle period!!!!!! IT IS WHAT IT IS AT THIS LOCATION, but I won't be back. Should have stuck with PENSKE TRUCKS...the CADILLAC moving vehicles! Just drove from Livonia to Las Vegas last year with my brother and enjoyed my CADILLAC ride across country!RONALD DAVID W.
Service was great and vehicle was just right for my move.VENKATESH S.
Stupid app wasn't working correctly so got charged extra because it would not let return vehicle. Will never rent again.ROBBIN JOY B.
El cliente no dejó un comentario.BART ALEXANDER H.
It was all perfect.GARY CURTIS G.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.MARVIN THAER G.
My go to spot when I need any type of moving equipment. The staff here is outstanding and extremely helpful.MICHAEL Z.
After being told no they don't have a trailer over the phone. I went up there anyway because I had already reserved one on line at that location. I got the trailer znd it was full of snow. I ask if they had a shovel they said no (maybe it will blow out as you drive). When the girl checked me in I noticed she took pictures of my credit card and license with her private phone. Later on that day my credit card company sent me an alert about charges. My 1st time using that card in 4 months. I didn't recognize the charges. So I frozen the account and this morning i'm on my way up to the police station to fill out a report... beware!MICHAEL MURPHY S.
My credit card was charged for two days even though I returned the truck within 9 hours. I need to call them to correct this charge. Please make sure it's not happening again.Gopikrishnan V.
El cliente no dejó un comentario.geoffery G.
El cliente no dejó un comentario.DANNY ALLEN J.
Outstanding customer service. Highly recommendedJOSEPH ALLEN L.
El cliente no dejó un comentario.BARRY LEWIS W.
El cliente no dejó un comentario.MICHAELBURROWS S.
The picking up the truck by phone process was very clunky. It took too long waiting for the pickup to be approved. When returning the vehicle, the mobile app could not pick up my location. I needed the on site person to assure me that my return would be documented. I would be very hesitant to use this service again.Robert B.
Did arrange a 'dolly' but there were none when we picked up the truck. Need a better way to communicate that.Eric B.
Better signage about U-Haul parking and key drop off at the rear of building.Maxwell T.
Truck was available 2 hours and 18 minutes after my scheduled pickup time, causing me significant labor delay and cable TV setup without furniture at new location. I reserved 2 furniture dollies online but didn't find out until pickup that they didn't have them, causing more labor issues. Truck only had 1/4 tank gas at pickup. My credit card information I provided online was not saved to renter at pickup. The above is not all the fault of the rental location but I would give serious thought before I would rent from other than a full service U-Haul store. Unfortunately, using a full service U-Haul store would have cost me more miles that I have to pay for back and forth to the store than I used in my move.Daniel K.
Lady at the front desk was very efficient and knowledgeable.MATTHEW JOHN W.
Dr.door needed to be adjusted as it was very hard to close . thxDavid L.
El cliente no dejó un comentario.Gary W.
great place to have done business withVIKTOR S.
Great vehicle. Great value. Very Pleased with service.STEVE F.
They didn't fall short in any area.GARY CURTIS G.
The whole check in process was a horrible nightmare I had to call my teenage kids over to help me even get the vehicle on locked out of that stupid Box the truck ran like terrible and I didn't even check back in when I dropped off because I couldn't deal with that whole process that you have attached to that phone poll out there absolutely would not recommend this to anybody elseLaurie W.
The Van was allowed to be picked up early so we could get an early tart in the morning, and get back and return the Van early as well. The Van was not clean in the back and had to vacuum it at home myself. It wasn't bad,, just not clean from the debris from the previous customer. Overall a good experience.JORGE RENE T.
El cliente no dejó un comentario.Francis M.
El cliente no dejó un comentario.NICHOLAS ALAN M.
El cliente no dejó un comentario.JOSEPH DONALD A.
El cliente no dejó un comentario.feliberto M.
I rent from here 3-4 times a year. They always have what I need when I need it.Clair K.
The receptionist was friendly and helpful.PATRICK LOUIS R.
He was not helpful, he didn't explain the charges and rideYANNA EVETTE S.
Your receptionist is very unfriendly. I understand that she has a job to do but a little personality goes along way.ABIDEMI ABOLANLE T.
Keep on trucking!WASEEM D M.
Hooked up trailer and made sure everything was good before I left. Made me feel extremely comfortable.KAREN WALSH M.
El cliente no dejó un comentario.WILLIAM MICHAEL M.
Looking for a truck last minute and the staff here was able to accommodate my needs. Very helpfulGARRETT MCARTHUR F.
Cab was filthy when I picked the truck up. Cup holders were stained with coffee or soda.SCOTT DAVID V.
Great customer service. Very pleasant experienceTonya M.
Need personal servicemicheal T.
ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»JOE DEE M.
Always has equipment when needed.MARTIN L.
Staff is great every time I come to this location.ACE Y.
Personnel not wearing masks. Did not inform me that one of the ordered furniture dolly's was not available.robin K.
El cliente no dejó un comentario.MATTHEW AARON C.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.CHRIS DAVID K.
El cliente no dejó un comentario.DENNIS WILLIAM G.
El cliente no dejó un comentario.ROBERT MITCHELL K.
El cliente no dejó un comentario.KARL WILLIAM O.
Everything went as expected and the gentleman the hocked up the car hauler was very helpful.DEBORAH SUE L.
El cliente no dejó un comentario.SUSAN MARIE S.
Everything goes perfectGARY CURTIS G.
El cliente no dejó un comentario.PATRICK KEEN Q.
Staff was helpful and friendly. Highly recommendELISHA SHAIE P.
The 9X16 trailer I rented was very outdated. Hitching it to my vehicle was "very manual" requiring me to lift the trailer to attach and release it. There should be a jack or something to eliminate this lifting.TONY C.
El cliente no dejó un comentario.GARY CURTIS G.
Extending was very difficult with Business Owner. He always claimed that the Truck was reserved and wanted the truck returned but when I call customer service, they made it very easy and extended it right away. Does not make sense at all ! I had to always call Uhaul Customer service for extending. I will never go there again.NAZAR A.
El cliente no dejó un comentario.LINDA SUSAN K.
Quick and efficient drop off. Liked the plexiglass dividers to help prevent Covid spreadDavid D.
El cliente no dejó un comentario.Christopher F.
El cliente no dejó un comentario.TERRELL MONTEZ C.
El cliente no dejó un comentario.JESSICA C.
El cliente no dejó un comentario.MICHAELTHOMAS F.
El cliente no dejó un comentario.Karlajean M.
El cliente no dejó un comentario.Ray K.
I rent van for 19.95 and at the end you pay 47 Dollars for less than 20 miles ride, it took me one hour to return the return the van.MICHAELELIAS W.
El cliente no dejó un comentario.Karin D.
Nothing. Outstanding customer service.DEBORAH S.
The overall process to check-in and drop off was easy and excellent. The rental was ready to go when I arrived. Easy to drop off after hours.Robert O.
The desk agent was not wearing a face mask inside or outside during trailer hitching, which I had to assist.Brucetodd A.