Customer Reviews for The Busted Knuckles Garage
(U-Haul Neighborhood Dealer)

Rating:

2.0

I was given a truck with 24 miles to empty and not the 1/4 UHaul expects back. We used the truck as storage overnight and returned it 22 miles, using only two miles. We returned the truck with the same amount of gas and was charged an additional $30 fill up fee. The truck should have had the required amount of fuel to start with but didn’t. Also, my quote did not match what the facility gave me upon pick up.

Rating:

2.0

When I arrived the computers were down. They were trying to work on a backup using a cell phone to complete the rental. The office was in a large garage, but a smaller enclosed space. Employees of the garage kept coming in smoking cigarettes in the small space. It was too cold to wait outside. One employee brought his dogs to work and they kept coming over to me and sniffing me and rubbing against me. The Garage also had cats that roamed the office and work area, so if you have a cat allergy you will need to know this. When they finally completed they could not print any paperwork, so I was told that the email I received from U-Haul would have to suffice. The rental person took me out to the field the trailers were in, but due to inexperience did not know which rental was mine. When I located the trailer she simply left and I was not offered any assistance connecting the trailer to my vehicle. I recently had spine surgery and was unable to lift the tongue of the trailer so I had to get the jack from my vehicle and use it to connect the trailer to my truck. This is not what I would call a stellar experience.

Rating:

3.0

In and out good guys!