Not sure why you all asked for estimated mileage before I started. I overestimated it and then when I return they said I would not be refunded the difference but U-Haul did so all is good.
Steven D
Customer Reviews for Med Center Fueling
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Slow, unsure check-in service. Attendant could not tell that mobile checkin had been finalized and I only needed a key. Also had to wait 30 minutes because of some issue with prior customer. Would not recommend location.
James FBad communication
Memree JThe staff person was responsive and helpful, but definitely needs training in hooking up trailers. Fortunately I've done this a few times and (mostly) knew what to do, and the instructions he gave me filled in the rest.
Thomas CHi, I was able to walk-in without appointment/reservation and request a vehicle... Everyone was very professional and friendly... Fast and convenient rental experience 🤗
STEPHONIE PBetter customer service. Clean the vehicle. It was disgusting on the inside.
Diana MEverything was great
Jackie MReserved a truck and 2 dollys for our move and upon pick up we were told they had zero dollys. Tried called every other uhual around and no one would rent us just a dolly. Over all this location seems very unorganized and poorly managed.
Lauren SThe truck had no Ac. It was hot. So I used more gas because I had to ride with the windows down for 3 hours.
Devonte WCheck tire pressure and dashboard hazard lights before renting to another customer .
Bonnie VNothing/ The guy at that location was very nice and understanding.
Elizabeth MEasiest and friendliest U-Haul transaction ever!
Rhonda Yreserved for several days. If no equipment I need, plz let me know in advance. Do not tell me when I am checking in! what's the point of ordering in advance?
You ZThere were stones in the box of the pickup truck. We had to clean it. In addition, even though I delivered the vehicle with a full tank, they took an extra $14.25 from me. Those who want to be scammed should go to this address.
ISMAIL KThis location is garbage. Never has dollies or other reserved equipment. Trucks are always dirty. Truck barely had any gas. Unpleasant clerk, was checking out his gas station customers in the middle of me getting my truck.
Francis DThe customer should be advised that their departure and vehicle return is completed using a mobile application. The best solution for both must be completed while on site.
LAWRENCE SHelpful, really nice, great customer service
Duff AThis location was awful - we arrive at our set time (11:30) and they tell us that the 10" truck that we rented is unavailable and the only option available is the 9" van. Instead of them calling and trying to find other places that has a truck available for us they say "well you can call and ask other uhaul places to see if they have a 10" truck". When we call and figure that all other uhaul places are fully booked we ask for some sort of accommodation or discount since the truck we signed up for online was not available and we did not get any phone call or notice prior to picking up the truck. We were in a time crunch needing to move out of our apartment by a certain time so had no other option but to take the 9" van (which did not fit everything we needed and we needed to use our own personal cars to completely move out - which would have not been a problem if we had a bigger truck. They were just rude and talking about us in a different language and we will not be using this place again.
Mary BTire was low pressure light on and it was over heating in traffic
Brian KI added a dolly and pads to my order. When I arrived to my location the staff said they didn’t have dollys or pads, and that I could go to another location to get them. Very upsetting that UHaul would send me to a location to get my truck and allow me to add a dolly to my order but the location doesn’t have any dollys. I ended up having to move without a dolly. I will not recommend it to anyone I know. Truck worked fine.
Marcel CThank you
Israel SNice place great service! Thank you
Teresa SI did not get the Uhaul I reserved for, and there's no dooly and pad preserve for me as I reserve for them. Worst rental experience ever.
YUYI SN/A
KENNETH Ethey were more worried about other customers going into store, the truck had a roll up door cable disengaged causing it hard to open and close. was sent to this location because the original location did not have a truck ready which i had reserved. had to pay extra for uber
hector cEverything went super smooth and professional
Dominique GI have two points wants to share with you. The first is about the fuel charge. I don’t know why U haul still charge me $9 regardless I have made u haul full gas because I fully understand your policy. The second is the mileage. Honestly, I dont think the odo on u haul is accurate. In my trip, the google maps show the total mile we drive is 48 miles. I also accept the distance calculation maybe has difference , however the difference occur in my trip is somewhat not reason and convincing. I strongly recommend u haul should re-examine the odo system carefully to make sure there is no unfair factors. I hope u hual could consider more based on my experience and give me a satisfying answer.
Weili ZI only use around 10mi for the uHaul rental car, but it charged me 20mi. And the customer told me that I could not get my refund after I showed him the issue. He told me even though it was the previous customer's fault, I had to pay for it. It was such a bad experience.
Xiaojie YAFTER ALL THE CANCELLED RESERVATIONS AND NON STARTS WITH AT LEAST 3 DIFFERENT UHAULS THAT DAY, I WAS GLAD TO FINALLY GET SOMEONE WHO WAS ABLE TO HELP US.
SELINA JCleaning the vehicles before you rent
Juaniea IThe truck felt unstable and wanting to pull to the left. I drove on to the freeway and right back off for fear of wrecking. I used all service roads to my destination.
Frederick GGreat customer service. Will recommend
Frank EVery friendly and helpful staff.
Kathleen EGreat and seamless experience. Would rent from this location again.
Clinton Ythe parking with little space, the local people do not provide help ... parking was very difficult
Danny MAlaa at this location was very friendly and helpful.
Brett ARear back tires needed air. The dolly I rented and was charged for wasn’t included.
Caitlin HNothing No problem encountered. Courteous personnel
Arturo DMan was very nice and courteous. I would go back again
Mike HMake sure the vehicle is clean
William AWorst service ever ! I would not recommend to anyone. Customer service is 0 and they will not even dare service you as you deserve. -Better assist customers -Talk in a professional tone
Nadia DWhere is my refund ? I put more gas than I was supposed to plus I also did not drive 50 miles
hictor mGreat customer service and the representative was very courteous.
Michael HVehicle was ready to go on time. Tire pressure lights were on but other than that everything was superb!
BEVERLY MThe online self-service app is very confusing and tedious to use. I was grateful that the U-Haul counter inside the Al-Aqsa grocery store was available, and the attendant working there was extremely helpful. Otherwise it might’ve been a very frustrating experience. It was much better than many U-Haul stores where I have previously rented equipment.
Nicholas DThe Uhual had cigarette Ashes all over the floor of the truck, previous Customers paperwork was left in the truck . Halfway to our Destination the Check engine light popped on . We called roadside assistance and they advised us that if it’s not blinking the truck will be fine to still drive. We would like to be compensated for future use.
Clareice JWe have took u haul for 5 miles and we literally drove exactly 5 miles but the store guy kept 40 miles and charged regarding to that. This is not at all good and we got the proofs too.. not a good store to maintain uhaul
lalusai vThe staff here are always awesome!
Peggy TStaff was extremely courteous and helpful.
Genelie BThe guys took so many days to close my ticket. I couldn't book another uhaul
Waqar RFriendly manager and the location is very convenient.
Lucia RThey didn’t have my dolly when they said it was available
Austin PPretty great experience so all good.
Jenni TEverything went well and good. No complaints, what’s so ever.
AlieWalie JDidn’t talk to anyone, or go inside. Just dropped off using app.
David RThey had the truck but not the essential equipment I needed like the utility dolly. I wasn’t informed until pick up which made my move more challenging. I would’ve made other arrangements if I’d known they wouldn’t have the equipment.
Alicia PGreat customer service
Todd SWas overcharged for gas. Refilled and was charged for 3 gal. I tried to call to get it resolved and could not get a response from station or customer service.
Wesley MMake certain that the truck our properly maintained for the safety of your customers Secondly, Make certain that refund the full deposit Kevin Cleveland
Kevin CEquipment requested (2 dollys and furniture pads) were not all available. Made the move much harder and took more time. No point in being able to request these items if they won't be available at the pick up location.
Rayomand K