The staff was friendly and attentiveDawn S.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Larry K.
El cliente no dejó un comentario.Donald C.
This is the second time I have dropped off a vehicle at this location and both times they provided excellent service. This last time they went over and above what normally might be expected. I had concerns dropping the vehicle after hours with an appliance mover in the unlocked box, so they supplied me with a lock to secure it, a nice touch and much appreciated.Ian T.
El cliente no dejó un comentario.darrell W.
El cliente no dejó un comentario.Scott A.
thank youAlan P.
El cliente no dejó un comentario.J-Paul C.
El cliente no dejó un comentario.Diana B.
Building was cold and unattractive, however staff were excellent.JIM G.
The (Phone) pick up did not and has not worked any of the three times we have tried. Other than that thank you Very googAlan P.
It would be helpful if you could improve your software to improve service to Canadians. The software confused miles and km, so that our fees had to be adjusted.NANCY B.
Truck could have been cleaner, which made it difficult to check for damage at the time of pick up. Overall service was good and staff was great.phil R.
Both Gentleman there treated me like royalty !! they were so impressive in the way they took care of me as a customer I will for sure go there again and let people know how I was treated I have an outlet in my town but i will go the extra Mile to rent from this establishmentkerry N.
El cliente no dejó un comentario.KEVIN B.
Extraordinario servicio al clienteSYLVIA A.
The U-Haul representative was very attentive to our needs and extremely helpful. GraciasVASCO F.
El cliente no dejó un comentario.Rusty S.
El cliente no dejó un comentario.Brian K.
El cliente no dejó un comentario.ernest L.
El cliente no dejó un comentario.Jane S.
El cliente no dejó un comentario.MARK DAVID S.
Friendly and helpfulJ H.
This location was easy to find, very courteous and a lot more professional.Dan H.
El cliente no dejó un comentario.JOHNP G.
First. Have a working printer in the shop so customers have a copy of the contract with them as they move. This location does not/did not have a working printer. Second. No onboard information on estimated fuel volume necessary to return truck as specified. I had to set the ignition switch to light up the gauges, then go back and forth from truck to gas pump. In short: great truck, lousy support.Tom K.
The manager was trying to prevent me from picking up the trailer. They told me I could not take it because someone else was taking it at a later date. After speaking to uhaul at the 1-800 number I went back to go get the trailer and had to push the trailer onto my truck because someone parked a truck in front of the trailer and none of the employees said they didin't know whos truck it was. There was no one else there but us and the employees so can assume it was the managers. Ask Nathalie for pictures, I sent them to her.JUSTIN R.
Not over charging customers when they place the order, actually having vehicles available so people who place orders don't have to pay extra rent because uhaul screws up so badly and BETTER DAMN CUSTOMER SERVICE!Ronald J.
I wasnt happy when I enquired about the price to go from Perth to Bridgewater NS. It was almost $4000 but it was only $180 to come from Bridgewater NS to Perth Ontario. That is disgusting and you should be ashamed.christian D.
El cliente no dejó un comentario.dave Y.
We had to sweep out the box of the truckErnie B.
the representative was very nice and provided excellent service. Picked the truck up and dropped it off the next day without any problem.Alain H.
El cliente no dejó un comentario.Cora Y.
The location was good but the process of getting the truck was a nightmare. I got an email the day before I was supposed to move telling me my car was not available. It took me 2 hours to get a hold of someone and then I was told that my only option was to drive 1 hour out of town to pick up a truck. I don't understand what the point of reserving a truck is if the day before I'm told what I reserved is not available. It was a considerable hassle for me and not worth my time. I will not be renting with uhaul again and I will heavily discourage any one I know from doing so.Mehran R.
El cliente no dejó un comentario.Bruce T.
Always great customer serviceJanice R.
Wayne made sure we had a road worthy vehicle for a long trip. Staff helpful and knowledgable in the move planning process. The main Uhaul website could be more user friendly.Barbara E.
El cliente no dejó un comentario.Suzanne F.
give the owners a decent computer system. The one they have keeps breaking down causing delays for everyonedean W.
Very slow (partly because of internet) and untrained customer serviceAndrew W.
No contactless/mobile pickup. Also hard to tell they were following COVID cleanliness protocol. My wait time was too long at both ends of transaction.joe A.
El cliente no dejó un comentario.Andrew H.
The computer system is awkward. Even though I had done a pre-checkout it took several minutes for the agent to go through the local checkout process. Fortunately the system was working and responsive as I understand from other comments that this is not always the case. The technology definitely needs improvement.William H.
the online pick up option was not working for me. It sent me an email, but using the link to log in it continually told me my email address was not recognized, despite having sent the email to that address in the first place. At any rate, I was able to pick up my truck with absolutely excellent customer service. I understand COVID 19 is not making anyone's life easier, so THANKS :)Melanie W.
Allow the customer to take the unit to the proposed dropoff location and not call indicating the unit was expected at another location because a customer was waiting for it.. I rented the trailer on a Friday and planned on delivering it on Monday, as I had indicated to the agent I would need it for 4 days and he charged me for 4 days.. I delivered it to the requested depot which was 20 kms out of my way each direction. so I used gas and time but no adjustment to the agreement.. Renter beware !!!Brian R.
Drop off location closed although sign on door said it was supposed to be open. Forced me to use the UHaul phone checkout which did not work so eventually I waited for 15 minutes for a phone operator. Entire process took more than 30 mins of wasted time.Ken L.
I met with the owner Wayne. Very nice gentleman.Dave P.
Very poor location management. Trailer was not there when i went to pick it up. Clerk just shrugged and said there was not much she could do. (she did try calling though). I rented the trailer for 5 days but realized i completed my trip in three. Tried calling the location all day the day prior to return with no answer (during business hours), tried calling the next day no answer. Took trailer back and no one was at the location. I called another number provided on the door, again with no answer. Very poor customer experience.Jeff G.
The young lady Michelle who works the front is super helpful, very courteous and a great asset to U-Haul. Please let her know that she is a wonderful, helpful person who helped us with our rental and she made it so much easier!!David L.
El cliente no dejó un comentario.Cameron S.
El cliente no dejó un comentario.Pat E.
super easyRichard D.
El cliente no dejó un comentario.CHANTAL L.
Easy, 1 phone callgreg C.
Truck cab was quite dirty, greasy finger prints on dash, doors, ceiling, and windshield. Dash was dusty and dirty. Truck had not been cleaned in a while.John S.
Very friendly helpful customer service agent in Perth. Was disappointed that the reservation I previously made on line was not in the system when I arrived to pick up the vehicle. Just fortunate that no one else had reserved the only pick up truck available at that location.Keth D.
Your customer service sucks. Most of them have no idea what they're doingDavid R.
- Fuel was lower than documented and we almost didn't make it to Carleton Place for fuel. - there was a missing cover below driver side to motor and it heated the cabin - the dashboard lights were flashing on and off - the wiper blade fell off after using in the rain for 5 minutesSara A.
El cliente no dejó un comentario.Sean R.
El cliente no dejó un comentario.Gordon H.
amazing Experience was perfectRyan P.
El cliente no dejó un comentario.Donald C.
El cliente no dejó un comentario.Timothy J.
El cliente no dejó un comentario.Kenneth S.
Good service. pleasant associate service. Slight problem finding location but phone call fixed problem. ¡Gracias!William B.
El cliente no dejó un comentario.Melissa B.
I was very impressed with the excellent customer service provided by Michelle Cormiere at the U-Haul on Number 7 Highway in Perth, ON. She took the time to answer my many questions and made me feel comfortable with my decision to use U-Haul. She should be commended for her excellent service. Victoria AshVictoria A.
Practiced safe distancing and were politeRobert N.
Fantastic experience; great selection and staff. Thanks MichelleDavid Q.
El cliente no dejó un comentario.Michael Robert W.
Double charged - on credit card when reservation was made and then again after truck was returnedPaul M.
I was delayed in traffic and called ahead to advise I was on route to drop off the trailer. They stayed open past their closing time for the extra 15 minutes until I got there and had my paper work ready. The drop off was quick and the people top notch. A great experience.Greg S.
Rep came in on off hours to complete rental. Much appreciated.Pamela Y.
Thanks Michelle. Appreciate your help:)Richard W.
El cliente no dejó un comentario.Gail L.
very goodStephen B.
El cliente no dejó un comentario.Douglas F.
This location has fantastic service and equipment. Jerret is very personable and does his best to make sure you have everything you need and we happily return there every time we need a vehicle.Caryn D.
El cliente no dejó un comentario.Bruce W.
El cliente no dejó un comentario.Jesse Q.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.Christian V.
helpful and courteous servicekatharina A.
El cliente no dejó un comentario.don A.
I wanted a 6x12 trailer but none were available.Thomas B.
We had to spend three days, driving 100+ km to find the truck we booked, and were promised. Your online system needs to be updated if you're going to offer the service.Meagan G.
El cliente no dejó un comentario.William L.
Friendly and Courteous service as usual and would recommend them to anyone.David M.
Dealing with this location for my u-haul needs has always been a pleasure. The staff are friendly and very helpful.JERRY D.
Location help and support was wonderful, unfortunately dealing with UHAUL booking and scheduling was a terrible experience. Truck was confirmed to be ready at one location but no truck when we were ready for the move. Had to drive 1.5 hrs return to get a truck after 4 hrs on the phone with UHAUL.Nina P.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.roger K.
The fellow who checked us in at McNamee was excellent. Friendly, upbeat. Great customer service. Some issues with McNamee - they have two locations in Perth. The UHaul confirmation gives the wrong address. I mentioned to the guy and he said that happens all the time. Let's get this fixed? Also McNamee's voice mail box was full all week.Sharon D.
Easy drop off and closure of the contractJoe J.
El cliente no dejó un comentario.Robert W.
All the writing on the truck was French only. There was nothing to indicate English instructions on any label; if there was important operating instructions, they went unread.Rhella L.
El cliente no dejó un comentario.brian M.