Customer Reviews for McMullen Glass
(Distribuidor de U-Haul del vecindario)

359 comentarios

795 San Pablo Av   Pinole, CA 94564

(510) 275-7739

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 5/26/2022 - 12/31/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(510) 275-7739

795 San Pablo Av
Pinole, CA 94564

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 5/26/2022 - 12/31/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anjanette G. 
Clasificación:
3.0

I had problem with the U-Haul RETURN app not working for taking picture of the odometer on ANDROID phone. Only worked on IPhone. Please fix or I have to people that they need iphone for self pickup feature.

Anthony G. 
Clasificación:
1.0

This location was permanently closed but was confusing weather this was a legitimate drop off or not. Had to call to verify with UHAUL customer service.

ERNESTO G. 
Clasificación:
5.0

This is a self service Uhaul. The person running this location was vey informative, came to help with checkout since I didn't have a smart phone. Very good customer service.

Charlie W. 
Clasificación:
2.0

There was no live person at location that could assist me with the issues I was experiencing.

SHALONDA J. 
Clasificación:
5.0

Well, It was rainy the days I rented the truck. So naturally there was a bit of foot prints in the cab and in the box. I don't know if that justifies a $25 dollar cleaning fee. Anyway, I loved the convenience of the contactless/self rental availability. Gracias

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica D. 
Clasificación:
1.0

Getting the access to vehicle on my phone was a nightmare! U Haul did not give right phone # to call; I was on hold for over 20 minutes!!! It took over 45 minutes of my time to make this transaction work. I will never do this again or recommend to anyone I value. Awful experience...they make the customer do all their work and no customer service in return!!!

Mimi A. 
Clasificación:
1.0

The location was in a closed down business that is no longer there. the Truck was ticked behind the old business so you have to pull into an almost private driveway to get to the truck. The check in system was difficult to use with to many steps that were not well communicated. the same goes for the return of the truck, at the same location but also in the multiple steps for returning the truck. The check in process needs to be better communicated on the amount of steps along with the check out process cause there was no info till after I put my keys in the drop box about getting a pick of the odometer. Overall it was more headache trying to get the truck and return it then my actual move. Truck was clean and worked great.

Carlo B. 
Clasificación:
2.0

I rented a truck pick up in Vallejo I get there and learn at 5.30 that it was changed to pinole. So I had to rent whatever was available. I was told Pinol was closed and I couldn't pick up. This was an untrue statement. I could have picked up it was a check in by mobil app. So basically it cost me double to take a little van so I could get started then pick up my truck on Saturday. Your lack of timely informing customers is very negative. You cost me double and was an extra hassle. I'm not very happy at all. I rent at least 2xs per month for my business. I am looking for other options even if it means buying a trailer so I dont have to go through this again. This is the 3rd bad info in 30 days

Maria T. 
Clasificación:
5.0

Staff went over and beyond - I am impress with their customer service - I'm a regular customer here, and Karen just made it happen for me. I mixed up reservation scheduling, and she got me the truck I needed in time. THANK YOU KAREN. You're the best!

JOSELITO S. 
Clasificación:
1.0

why am i being charged at pickup and at drop off?? was never informed to fill up the gas before dropping off and picked up the truck with below half a tank to begin with. truck was messy and gross and i should've have been informed of full amount being paid from the start. my friend is moving in a few weeks and i will be telling her to take her business elsewhere so she doesn't get overcharged this is ridiculous i want my money back.

mackenzie M. 
Clasificación:
3.0

I would've rated the location as excellent had it not been for me being confused about it not being a location that you can not get the keys over the counter. However, once I understood this, it became the most pleasant experience of any rental I've ever done.

Vincent E. 
Clasificación:
1.0

I went to pick up the truck today and nobody is in the office. It is closed and it's already 9:30 am. Pick up time is 9:00 am. What a waste of time.

Michael N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
1.0

There were no instructions where to park your car, no instructions as to where to find the key. No employees even though it was 4 pm and the location closed at 5. The mobile client didn't work through the browser even though my location was on and everything seemed functional. Even though I checked in through my laptop at home the app required me to do it again and made me wait for approval for 20 minutes in the hot sun. The trucks were so close that I couldn't open the door without hitting the other truck. Because I wasn't approved the instructions for the location of the key weren't available. The whole process to get the truck took 40 minutes. The price for the level of quality is outrageous. Choosing a different company would've been much easier and much cheaper for me. Never again.

Elizaveta K. 
Clasificación:
4.0

The truck was disgusting!! The cab was filled with let litter and coffee stained consoles and it reeked of cigarettes smoke!!! The cargo area had a disgusting smell as well!! Absolutely NO care was taken to clean the truck before handing it off!! Seriously low standards and experience.

Bharath R. 
Clasificación:
5.0

So easy to reserve and pick up. Very convenient.

Anna T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SENIMILI M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew O. 
Clasificación:
1.0

WE RENTED THIS U HAUL TRUCK ONE DAY NOT FOR 8 HOURS WITH THE UNDERSTANING WE PAID 84.74 TIME WAS 11.34AM WHEN WE RENTED JUNE 4.TRUCK WAS RETURNED ON JUNE 5 AT 11 AM.. SHE CHARGED US AGAIN 58 74 WHICH IS NOT FAIRIT MEANS WE PAID 143.48 FOR ONE DAY RENTAL NOT FAIR

GURDEV S. 
Clasificación:
5.0

I have rented from this location twice in the past year. Service is exceptional, staff very friendly and efficient.

OREN R. 
Clasificación:
5.0

Great service!

Nick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin S. 
Clasificación:
5.0

Always courteous, efficient and great service

Celia G. 
Clasificación:
5.0

Very nice people working at this location.

Danilo C. 
Clasificación:
5.0

overall experience was great.

Chuck H. 
Clasificación:
5.0

Front light out

Billie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe H. 
Clasificación:
5.0

Wonderful ladies and great service

Nick H. 
Clasificación:
5.0

It would be helpful it the van was turned around. Not so easy to turn around in the small lot.

Margo W. 
Clasificación:
5.0

Ive been going here whenever the truck I need is available - best uhaul provider so far! I highly recommend this place!

Joselito S. 
Clasificación:
5.0

Great customer service!

Armando C. 
Clasificación:
5.0

Kelly was awesome! She had several customers at one time and handled each one very quickly and professionally

Kacy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ehab D. 
Clasificación:
4.0

Any and all issues I had were with the Uhaul app. It is a cellular dead zone, so it was next to impossible to check in and out. I eventually had to go into the office and get in person service instead. The app would not let me upload the pictures showing how dirty the truck was before I checked it out. The service from the people was great. No complaints about that.

Paul W Hattersle E. 
Clasificación:
5.0

Excellent customer

River P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex L. 
Clasificación:
5.0

Nothing, I was in military so I have moved many times perhaps the most professional Uhaul location I've ever been to

michael H. 
Clasificación:
5.0

Excellent customer service!

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannie M. 
Clasificación:
5.0

The agent Karen was wonderful!!

Elizabeth C. 
Clasificación:
5.0

Customer service was so helpful and very pleasant

Celia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick H. 
Clasificación:
3.0

Customer service very nice , professional and good recommendations.

Pearline W. 
Clasificación:
5.0

Shelley White is a nice lady. She helped us to rent a truck as quick as was possible. Whole process took us less than 5 minutes. She always wear smiles

Seyed M. 
Clasificación:
3.0

To clearly show that you are open and ready for business. If you see a customer sitting in your parking lot - before any other customer, even though, they do not come in because it was not clear that the business was open, make sure that the customer waiting in the car know that you are open. The whole process made the customer late to meet the moving helpers as well.

Tiombe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariana S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miguel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

andre V. 
Clasificación:
5.0

El cliente no dejó un comentario.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
5.0

Shelly's Customer Service Is Aways Awesome!! This location is my “go to spot” - Always great service and friendly location. Easy pickup and drop off - Highly Recommended ?

Samuel C. 
Clasificación:
5.0

The customer service and friendliness of the staff was beyond what I had received from other locations. I will definitely use them again

Briana B. 
Clasificación:
5.0

Outstanding customer service! I will definitely use this location again !!!

Christopher L. 
Clasificación:
5.0

I just don't like the fact that now we are required to photograph our drivers license (both front and back) and submit through their internet to process the rental. I don't my way personal information subjected to being compromised.

RENE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
5.0

The lady that helped me was so Fantastic and helpful. Her service alone made the experience the greatest

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laureen C. 
Clasificación:
5.0

I love renting from McMullen Glass. The owner is always helpful, friendly and efficient. She makes sure the trucks are clean, safe and will go the extra mile to make sure you have what you need. Five+ stars for McMullen.

Pamella M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOJO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

Very helpful and informative personnel Plus friendly thank you

Elidia R. 
Clasificación:
5.0

Girl was most helpful in office. Vrry accommodating.

Laura A. 
Clasificación:
2.0

This rental was not clean I've seen spotless rentals before and this was was filthy. And, their was dirt on dumper. I was charged for not cleaning the rental after bringing it back. Because I left my throw rug n the rental , which I didn't want to leave behind. It smelled like a dog was living there. It also had something like bowel movement??on the walls. I was so........ tired I forgot to put gas back in truck. And I didn't go far I was charge so................much.......?? . And, I think if the blanket and Dollie are returned one shouldn't be charged.

elle J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANA F. 
Clasificación:
5.0

Karen was super helpful in making sure that we got the truck we reserved! She was nice and pleasant to work with!

CATHLEEN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josue P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOJO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan J. 
Clasificación:
5.0

Definitely NOT. If I did I won't be able to reserve the trucks! hehe Of course I will!!

JOJO S. 
Clasificación:
5.0

Great customer service, very helpful and friendly Definitely recommend and come back to the same location in case that I need to rent a vehicle again.

Ramiro N. 
Clasificación:
5.0

Thank you, Shelly!

Traci G. 
Clasificación:
3.0

El cliente no dejó un comentario.

James L. 
Clasificación:
2.0

No staff available to assist and the trailer lights needed to be repaired. I made the repairs myself as the onsite staff was not trained to make repairs.

Mark M. 
Clasificación:
5.0

Good Service

Sam K. 
Clasificación:
5.0

Very courteous and informative. Would definitely recommend.

JANELLE S. 
Clasificación:
5.0

It was a very pleasant experience, the process was made very simple, return was a breeze. Karen was super friendly and accommodating. My experience with Karen was far from the bad reviews of Uhaul from other locations. Thanks Karen!!!

Jean I. 
Clasificación:
2.0

First they called me a day before saying the pickup location was rerouted to a different location over an hour away from me. I finally was able to secure one that was 15 minutes away but when I went to pick up truck they and every other location nearby were completely out of utility dollies. I had to purchase my own at Home Depot for $70. Worst experience

Kim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Orlando D. 
Clasificación:
5.0

Great customer service awesome ladies!

Claudia A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

Easy pick-up and drop off. Friendly customer service.

Chantell B. 
Clasificación:
5.0

I'm very disappointed with the cost of renting a car dolly at about $375 for 5 days from a Calif uhaul to Arizona. No wonder people are flocking from Calif. Happily moved out of California.

William W. 
Clasificación:
4.0

I received no call the day before the reservation and only got a notification for this location after the original reservation time had already passed on the day of. Due to the rushed timing and the fact that the location they gave was 45 minutes away from my preferred store, getting the truck was a huge inconvenience.

Isabelle T. 
Clasificación:
4.0

My reservation was cancelled without my authorization which left me without my expected vehicle.

Carol S. 
Clasificación:
5.0

Uhaul people are great! Can't say that enough. Uhaul's logistics is hooooooorrrrrible! I spent over 2 hours, $100, 100 additional miles on the rental truck, and stress (!) getting the auto trailer! I just can't understand how a reservation 10 mins away turns into a 2 hr round trip (in the opposite direction of where I moved to!!!) to get the auto trailer. On THE day I was moving. After all the planning, hiring if movers,, scheduling with the property management, etc. I can't tell you the added stress and anxiety it created. Then I drove 8 hrs to San Diego. Ugh!

Dennese F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

Their customer service was exceptional. Very thorough.

Veronica L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrenc L. 
Clasificación:
5.0

Very nice service, made it easy for me to pick up and drop off. Very convenient.

heruy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

Easy

ARMANDO C. 
No se han enviado comentarios para esta ubicación.

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