Customer Reviews for Mclendon Tacoma
(U-Haul Neighborhood Dealer)

335 reviews

1015 N Pearl St   Tacoma, WA 98406

(253) 617-7831

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat: 9 am–7 pm
  • Sun: 10 am–6 pm

Services at this Location:

Contact Us

(253) 617-7831

1015 N Pearl St
Tacoma, WA 98406

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat: 9 am–7 pm
  • Sun: 10 am–6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William Bell 
Rating:
5.0

Very professional. I had to do a quick move due to safety and they were very empathetic. Met me in the parking lot when I was returning equipment so I didn’t have to go inside with all the furniture, pads and dolly. Really made my day as easy as possible. Would definitely recommend this location again.

Rachel Rustin 
Rating:
4.0

When I dropped off the truck, the gal took my keys and said, “that’s it, you’re done”. When I have rented from U-Haul before, usually we do the walk through with you when you return it. We were a bit concerned that we had the look over

Tami Renno 
Rating:
5.0

Customer did not leave a comment.

Mike Penney 
Rating:
5.0

Customer did not leave a comment.

Melanie Trondson 
Rating:
5.0

Customer did not leave a comment.

Noelani Lopez 
Rating:
5.0

Excellent services so grateful for your good services

Toloa Ttatafu 
Rating:
5.0

Excellent customer service , well maintained facility , easy access to equipment.

John Breitenbach-Patch 
Rating:
5.0

Customer did not leave a comment.

Samantha Olson 
Rating:
5.0

Convenient location, easy pick up and drop off

Candice Brandenburg 
Rating:
5.0

The dash was a little dirty but other than that just fine.

Michael McAlexander 
Rating:
5.0

Efficient and concerned with my requirements

lew forsyth 
Rating:
5.0

Customer did not leave a comment.

Joshua Davari 
Rating:
5.0

Just keep up the great work!

La Roy King 
Rating:
5.0

Asssociates were very helpful and knowledgeable. They made me feel welcomed and well taken care of.

Maria Hernandez 
Rating:
3.0

$29.95 quickly turned into $182.

lee mcmillan 
Rating:
5.0

Best UHAUL location in Tacoma, WA. They go out of their way to help their customers!!

ROBERT MCKINNEY 
Rating:
5.0

I have rented a UHaul van and accessories twice in the last couple of months, and been extremely impressed with the equipment and especially the service. The people I worked with at McClendon were friendly, efficient, and made my whole experience easy and even fun. You get my highest possible rating!

Art Nicklaus 
Rating:
4.0

Customer did not leave a comment.

Miranda Reyes 
Rating:
5.0

I have rented from this location before and have been very satisfied with my service and friendliness.

Julie Porter 
Rating:
5.0

Customer did not leave a comment.

Scheereen Dedman 
Rating:
5.0

Customer did not leave a comment.

Steven Pyle 
Rating:
5.0

Keep up the good work!

Christopher Constantine 
Rating:
5.0

Customer did not leave a comment.

JAMES GIBBARD 
Rating:
5.0

Very easy

Karrie Ecklund 
Rating:
5.0

Customer did not leave a comment.

Lora Winfrey 
Rating:
4.0

Vehicle had only 1/16th a tank of fuel. You should not book or provide a vehicle with that little fuel in it. I returned with a 1/4 tank, for which I paid out of my own pocket. I just didn't want the next customer to have to worry.

KEIL DRESCHER 
Rating:
5.0

Not a thing

Colleen Sigafoos 
Rating:
5.0

Customer service was great

Baron Johnston 
Rating:
5.0

Nothing

Molly Hill-Woodworth 
Rating:
5.0

Customer did not leave a comment.

Molly Hill-Woodworth 
Rating:
5.0

You all did great! 100%

Dawn Dillard 
Rating:
5.0

Customer did not leave a comment.

Sandra Haynes 
Rating:
5.0

Customer did not leave a comment.

Pietro Boffeli 
Rating:
5.0

Very smooth pick up and drop off

Zoe Jenkins 
Rating:
3.0

I had a truck reserved at the original location (6th Ave Tacoma) and they couldn't fulfill my res. She sent me to a second location (Pearl St McLendon's Tacoma) saying that they had a truck reserved and were expecting me. I went to the second location and the truck was given away. They had to call a third location (4th St Olympia) and reserve another truck which I did finally pick up. I returned the truck to the second location that same day but they called me the following day saying that I was 2 hours late for my return. I called and told them I had returned it the previous day. The person at the second location tried to remedy the situation and the person at the third location was friendly and helpful. Unfortunately, the whole process was frustrating and time consuming.

Kristin Downing 
Rating:
5.0

Customer did not leave a comment.

Kari Farm 
Rating:
1.0

Don't lie to customers and tell them they can drop off the uhaul at any location then screw them over because you were given a in-town contract.

Adam Osness 
Rating:
5.0

Customer did not leave a comment.

Jennifer Evans 
Rating:
5.0

Customer did not leave a comment.

Nicholas Hendrickson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Nice 
Rating:
5.0

Customer did not leave a comment.

Leslie Ball 
Rating:
5.0

Customer did not leave a comment.

Ryan Haverberg 
Rating:
5.0

Rachel was amazing!!!

Nicole Madakson 
Rating:
5.0

No problems or issues with truck. Everything went smoothly.

Eva Siegel 
Rating:
5.0

Customer did not leave a comment.

Adams Ophwette 
Rating:
2.0

Overall the renting of the truck was no problem. I used the truck (drove 12 miles total) and returned the truck. When returning I asked if they needed to see the receipt for the fuel I bought and they said no. I received an emailed receipt charging me $56.00 plus tax for fuel. When I called the location to say I had purchased fuel, they very short saying they could do nothing about it and that I had to contact 1-800-GOUHAUL. Very disappointed that I am having to use my time to resolve their mistake. Will not recommend this location going forward.

Mark Merrill 
Rating:
5.0

Kind and empathetic to the unfortunate reason for the needed rental. Always nice to hear people care. -Lon

lonnie stevens 
Rating:
5.0

Customer did not leave a comment.

Adam Beckord 
Rating:
5.0

Customer did not leave a comment.

Brandy Schumacher 
Rating:
5.0

Customer did not leave a comment.

Joshua Sexton 
Rating:
4.0

Customer did not leave a comment.

richard mason 
Rating:
5.0

I was able to pick up the moving van at 7:30 am even though I had the reservation at 8:00 am. The personnel at the hardware were really helpful.

Jairo Gomez 
Rating:
5.0

Customer did not leave a comment.

ERIC WOLF 
Rating:
2.0

Was not informed that I'd be charged for 4 extra hours when I returned the truck 20min late. Also, I was waiting at the counter for 10min before anyone arrived to help which delayed me return even more.

Erin Enderle 
Rating:
5.0

The staff was very friendly.

Brittney Marrs-Smith 
Rating:
3.0

Unprofessional Did not email my paid invoice as requested

STEVEN KNICKERBOCKER 
Rating:
4.0

Customer did not leave a comment.

Michael Voglis 
Rating:
1.0

At pick-up, the gas tank was near empty and the vehicle was dirty from its last use. The employee handling drop-off was awful. She was immediately rude, aggressive, and condescending, and only got worse.

JESS BUCKLEY 
Rating:
4.0

Fix the seat. Had to walk all the way back to store to trade trucks. And they knew it had a seat issue. I am 6 4" seat was all way forward and would not slide. Couldn't even get in. Truck wasn't all that clean. And tatty inside. Seat cover was coming off. Drove ok. And did the job.

Peter Walsh 
Rating:
5.0

Customer did not leave a comment.

Alannah Alvarado 
Rating:
4.0

Customer did not leave a comment.

Craig Brown 
Rating:
5.0

Stephenie was absolutely amazing, professional and great customer service. Thank you for all your help

treonna Wilkerson 
Rating:
5.0

Customer did not leave a comment.

Amara Abbott 
Rating:
5.0

Excellent location and great service!

Lisa Caldwell 
Rating:
5.0

5 star

Denis Engel 
Rating:
5.0

Easy pick up and return, friendly staff, and convenient for picking up last minute moving supplies. The cargo van was ready to go and was very easy to drive.

Susan Allen 
Rating:
5.0

Pleasantly surprised at how smooth the process was

Kevin Miller 
Rating:
5.0

I was not too happy that the gas was less than 1/4 tank when I picked up the vehicle.

Richard Karamatic 
Rating:
5.0

Customer did not leave a comment.

Renee Bruce 
Rating:
4.0

The truck needs new wiper blades.

Diane Nuno 
Rating:
3.0

The ramp was covered in pine needs. I had to clean it before we could proceed. The inside of the truck window was filthy and the truck smelled of old cigarettes.

Amanda Hartley 
Rating:
5.0

Customer did not leave a comment.

Jeremy Burrell 
Rating:
5.0

You’re very understanding and able to work with.

Lourdes Wusstig 
Rating:
5.0

Customer did not leave a comment.

ALBERT BERNAL 
Rating:
5.0

Customer did not leave a comment.

Molly Hill-Woodworth 
Rating:
5.0

All around great service. Thank you

Betsy Hill 
Rating:
2.0

Truck was not ready at time of pick up, I arranged to bring g a person with me to drive my car and I would drive truck but person had to leave and I was stuck ridi g the bus to pick up .NOT GOOD

corinne Wheat 
Rating:
5.0

Customer did not leave a comment.

Bridgette O'Brien 
Rating:
4.0

Customer did not leave a comment.

RUTH GUNDER 
Rating:
5.0

Loved the easy exit out of the lot!

Kim Fergin 
Rating:
3.0

I fueled up across the street and specifically made sure it was above where I had had it when I picked it up. I asked the U-Haul rep whether she wanted to come out and take a look, and she said she would take care of it. I think she needs to have her sight checked. Very disappointed that I didn't bring her out. Next time I will.

Marty Wallace 
Rating:
4.0

Very nice people. Quick drop off.

ROBERT HENDRICKSON 
Rating:
4.0

Confirm drop off with either reciept.

Ed Grimes 
Rating:
5.0

Customer did not leave a comment.

Jon Rake 
Rating:
4.0

Customer did not leave a comment.

January Crane 
Rating:
5.0

Customer did not leave a comment.

Gregory Lease 
Rating:
5.0

My rental went real smooth, Joan was great at taking care of my needs! Thanks Joan Rob Rose

ROBERT ROSE 
Rating:
5.0

Very positive experience, and the co-location with McClendon's allowed us to extend our return until later in the day. Thank you!

Mark Haskins 
Rating:
5.0

Customer did not leave a comment.

BRUCE FUNKHOUSER 
Rating:
1.0

Truck had a strong cigarette odor. Told the representative and was just told to contact uhaul

michael heathcote 
Rating:
5.0

Customer did not leave a comment.

Erica Lindsley 
Rating:
5.0

Customer did not leave a comment.

Thea Mellinger 
Rating:
5.0

Customer did not leave a comment.

Jeremy Burrell 
Rating:
4.0

I was billed for fuel although I put 5 gallons into the truck before returning it after driving 21 miles. It cost me an extra $63. I looked at the fuel gauge upon entry and returned the truck with the same reading for fuel. It's too bothersome to argue with staff, so I'll just eat the cost and never rent from the location again.

Peter Whipple 
Rating:
5.0

Customer did not leave a comment.

Rebecca Taylor 
Rating:
5.0

Nothing to improve. The truck was great, and the customer service was even better.

Esteban Estrada 
Rating:
5.0

Excellent customer service. But I was stopped by the police because my rental truck had no license plates. I was held up for aprox 30 minutes and was forced to return the truck for another by the police officer.

Abdon Verzosa 
Rating:
5.0

Customer did not leave a comment.

Kenia Ramirez 
Rating:
5.0

Customer did not leave a comment.

Christopher Constantine 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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