El cliente no dejó un comentario.Kathi U.
Customer Reviews for McLendon Hardware Puyallup
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Shelly A.
The customer that previously rented the truck we were suppose to use was late, he in fact hadn't even unloaded the truck.'The crew at Mclenden's was kind enough to give us a bigger truck for the same price.EDWARD R.
On my estimate paper I got the time 3.41. rented a huhal cargo returned the next day at 3.40 pm. Got chai for an extra day. I don't agree. I want my refund of a day back. Van was dirty not clean from previous user.Norma R.
Lower the price of uhauls. 330 for the one way trip to Oregon, plus filling up the tank was made mandatory? 150 to fill up half a tank. Almost $500 for just a 15' uhaul.Serin O.
Wonderful people who were intersted in my experiance with my U-Haul. They explained the check in process in detail and could b=not have been more professional. I highly recommend using McClendons for any U-Hual needMichael K.
Some how this location messed up my order when my nephew picked up the rental truck. Not only did they remove it from my account that was set up. But then somehow they have mixed me up with another rental and i keep getting text messages about outstanding amounts due that have nothing to do with my rental.Shaw D.
The Cargo Van was very Dirty on the outside. Had previous damages that I tried to report but had so many problems online trying to load and document. The inside had garbage and dirt. Also had paperwork from someone before from February 2022. Goes to show you they don't clean them, and especially thru Covid. There was a lite on showing the vehicle needed maintenance and the tire pressures were all off. After I returned the cargo van, the lady who checked me out, didn't know how to read the gas mileage and charged me. I had to tell her and show her that I returned it with more gas than when I got it. The whole check out process took more than 30 minutes when she would have been done in 10. The overall experience was really terrible and I don't Reccomend this place for Uhaul RentalsCandi P.
Drop off was quick and easy!!Michael W.
El cliente no dejó un comentario.Patrick G.
El cliente no dejó un comentario.David S.
This location does not accept Uhaul trucks 24/7. I had to keep my truck overnight instead.Jaelyn C.
Provide key drop off box.Howard J.
El cliente no dejó un comentario.Gavin H.
The truck helped the day go smoothly.mary G.
Great customer service and very friendly staffBrian W.
I tried to do the online check-in on the vehicle and it was a pain to do it and would not work properly it kept saying I do not have a reservation. So I called customer service and customer service was 45 minutes waiting time to talk to her representative to help assist on the check-in process online. Other than that everything went fine.Patrick C.
Better overview on vehicles!!kenneth B.
El cliente no dejó un comentario.MULENGA M.
El cliente no dejó un comentario.david P.
El cliente no dejó un comentario.Leila S.
All greatDaniel G.
El cliente no dejó un comentario.BRADLEY ALLEN H.
The lady that helped me get car dolly was nice.there was nobody on the other side at drop off point made me little nervous to just drop it off was kind of an uneasy feeling outside of that thank youShayne R.
El cliente no dejó un comentario.Mathew J.
Location has a 24/7 drop off sign, but (I found out the next morning) they do NOT offer after-hours drop off due to the excessively high crime rate in the area. Per Staff the next morning, Drop box has previously ripped off, cut off, and sawed off, and the vehicles have been vandalized (damaged, engine parts removed, etc). U-Haul needs to update their information for the site, and the site needs to remove their after-hours drop-off permitted signs to provide accurate information for consumers. When I spoke to Staff the next day, they were very professional and pleasant.Kevin B.
El cliente no dejó un comentario.Michael B.
Jane is the bestJeffrey K.
The van was clean and all, but it had a check engine light on.Deanna F D.
Windshield extremely dirty inside, engine light stayed on, muffler sounded like there wasnt one and fumes came in and gave myself and an 11 year old child migraine, stearing so loose i was all over the road. Had planned on 2 day rental returned a few hours later, and of i didnt HAVE to pick up couch would have returned asap. Totally screwed me with my move plans. And to top it off about 5 staff following out 2 thiefs yelling right next to us. And stood there next to me and a child screaming at the theifs. Not a good experience what so everDeborah O.
Less attitude abs more willingness to do the jobTAYLOR O.
The man who checked me in, was extremely knowledgeable with the uhaul app and was very proficient and professional!!!!Ross M.
El cliente no dejó un comentario.JAMIE C.
Everything was great from check in to check out. Wonderful customer service.Angela S.
El cliente no dejó un comentario.DAVID E.
El cliente no dejó un comentario.Allen B.
I rented this unit at 1:15pm on nov7. It was scheduled to be returned at 415am on nov 8. The gentleman asked for it to be returned when the store opened since the trailer would be left out in the open. I returned it at 815 this morning when they opened and I was charged an additional day. I now have to dispute the charges with my credit card companyCOREY T.
Great service quick and easy to get through.DENNIS M.
Lacking in amount of equipment but had a trailer that fit the job.JUAN EZEKIEL P.
Nothing! Excellent experience.Jennifer C.
I was charged for 2 days when I only used the equipment for a total of 4 hours. I had it returned before 10pm. I even called customer service to verify it THAT NIGHT as the guy at the counter said he did not have the check in link.LYNNE J.
El cliente no dejó un comentario.KEONY B.
El cliente no dejó un comentario.DAWN W.
El cliente no dejó un comentario.DEXTER V.
There was a pile of human shit in the back of the van and no one seemed to care! They gave me a clean vehicle but I would have expected a better response! Won't use uhaul again.JASON E.
El cliente no dejó un comentario.Stephen E.
i received TWO calls from Uhaul to tell me that my original "guaranteed reservation" was no longer good, as the truck and/or the tow dolly had been stolen or compromised. considering the term used was GUARANTEED, i would say that was a lie. perhaps you should remove that from the wording of the contract i paid for? in addition, the second rescheduling for my original reservation further moved the location from my home, and forced me to go to 2 separate locations for the truck and tow dolly. also, being totally unsatisfied with this situation, i asked to speak to a "uhaul manager" to voice my displeasure, when uhaul called me less than 24 hours before my reservation, to inform me that my reservation was to be changed. during that call, speaking to the customer service person first, and then a manager.. the manager was completely unprofessional and entirely lying about what they could offer. in describing why and how the truck could have been stolen, which is why my reservation was to be changed for a second time, she referred to the area of the uhaul location as "ghetto". that is absolutely unprofessional and offensive, as she was clearly attempting to inform me that the uhaul location was in a "non-white" area. how does this person make it to management within your corporation, dealing directly with (sometimes very upset) customers, and find it acceptable to use a term like "ghetto" when dealing with people like myself, non-white and currently upset by the current situation with Uhaul??? in addition, when this manager asked me what she could do to somehow satisfy me, i expressed to her that i merely was trying to make it known that i was extremely unhappy with how Uhaul treated my so called "guaranteed reservation". i followed up with a more realistic request for a mileage increase (since i was now needing to head additional miles away just to retrieve the truck and the tow dolly) and a discount of some sort. the manager then made it clear that i would be allocated 100 additional miles to my reservation, and that a $100 discount would be applied when i picked up the truck. i believe neither of those things were true, as the clerk at the Uhaul desk told me when i picked up my truck. absolutely the worst experience, and total dissatisfaction. i will definitely not be using uhaul again, despite this being the second long distance move where i have. in addition, i will let everyone i know of my experience.ZACHARY B.
El cliente no dejó un comentario.Todd S.
Awesome 👍William B.
El cliente no dejó un comentario.ISAAC A.
My van was robbed the night before. The downsized my van and this caused my move to take twice as many trips.DEREK S.
El cliente no dejó un comentario.JEFFREY J.
El cliente no dejó un comentario.CHRISTIAN PETER G.
El cliente no dejó un comentario.CHRISTOPHER C.
El cliente no dejó un comentario.Pamela P.
The truck I rented was not available. It was a guaranteed rental. I ended up with a van which did the job. Not as efficient as a truck would have been. The staff was very friendly and helpful.Peggy J.
El cliente no dejó un comentario.Aron C.
El cliente no dejó un comentario.MARK P.
I was told the wrong per mile charge for going over the allotted miles. Otherwise, everything went well. People were helpful on the phone and in person.Karin B.
First time using self service drop off and it worked great.Jarold B.
Great location, nice employees, but UHaul's mobile checkin process is terrible. After reserving a truck online without a UHaul account, it required me to create an account to do a mobile pickup. If an account is required for mobile pickup why doesn't the UHaul site just require you to set it up after the reservation is booked? Instead I have to burn precious move time creating an account. Then the mobile pickup process needs pictures of my license and myself, which is fine but now I'm burning more time and phone battery. Again, why didn't it have me do that then I reserved the truck? Then it wants more information about me, it wants 2 items from a list of 5. Those items? A copy of my lease (ugh, I didn't bring my lease with me), a copy of my passport (WTH, why would I bring my passport with me), my employer and phone number (I work for a large tech company, there is no number that UHaul should be calling). I'm basically left with listing various contacts, friends and family. UHaul then starts calling them while I'm listing them. Good lord! UHaul did not say they would pre validate the contacts so I didn't know I had to make sure my friends and family were awake and prepared from a call from UHaul so I could pick up a moving truck. Yet again, something UHaul should have asked for when I reserved the truck! Overall I spent 30 minutes in that parking lot just so, at the end, it could tell me to go inside and wait in line to get the keys. What the hell good is a mobile checkin process if I still have to talk to someone who may be busy with other customers? I'm not a fan of UHaul but there isn't really any alternatives for local moving. Go with Penske for long moves, better trucks and much better service.Peter T.
El cliente no dejó un comentario.JOHN W.
Manager guided me very well for after hour drop-off which was very helpful!NAVNATH G.
El cliente no dejó un comentario.ANDREW G.
Wash the truck. Appears it was driven from Arizona. There were dead bugs all over it.BETH B.
El cliente no dejó un comentario.MIKE C.
Cani get an recipe firstname.lastname@example.orgVANESSA M.
Did not have record or our reservation for car carrier. Truck reservation was screwed up. Had to cancell and reapply for both truck&trailer which took extra time in an already tight schedule. Blew a tire on car trailer on a busy road and found one other tire was down to tread and had to be changed. The whole experience was a poor one.the place we were to return the truck to was closed, my son had to try to communicate by phone to try to find a way to return the truck&trailer, finally the owner showed up at about 12nooon, I'm sure he was called by your company tha we were there waiting for some one to check us in. It was a poor experience overall and I would not choose insulin again. I am an older person and you make it sohard to communicate.Ben PettigrewDOUGLAS C.
El cliente no dejó un comentario.Alan D.
El cliente no dejó un comentario.MARLON S.
The wait times for pick up and drop off were inordinately long, and the vehicle was rather dirty. Thankfully, we were simply hauling a piece of exercise equipment across town, and cleanliness was not important in this instance.BRANDON C.
People were friendly and accommodating to the situation.KATHLEEN M.
Great Customer Service by the Assistant ManagerDANA H.
The service is just on pointDENIS A.
The car muffler was broke making a lot noise. Waited 15 minutes to return cause no one was at the counter. I ask for assistance the lady say we are short hand staff I needed to wait. Someone come 15 minutes later.OMAR S.
El cliente no dejó un comentario.TOBY K.
El cliente no dejó un comentario.Mary H.
No improvements needed. customer service was excellent🤙🏼MICHAEL H.
El cliente no dejó un comentario.JORGE R.
The lady behind the counter was terrible and rude. I made the reservation so my boyfriend could pick it up, I called the store to let them know and sent him with the card it was reserved on. She actually told him "never do that again cause it's just a hassle for us and we won't help you next time" well don't worry, next time we won't be using this location. She needs new training or to be moved to somewhere she isn't expected to work with customers.RYAN B.
El cliente no dejó un comentario.RONALD D.
El cliente no dejó un comentario.KONROY B.
El cliente no dejó un comentario.Edgar M.
El cliente no dejó un comentario.JAMIE W.
Mcleandons was great. The manager that helped me was awesome. I will definitely recommend this service anyone moving, etc. It was a little difficult when trying to reserve the specific sized truck we wanted but as soon as I walked in and started the process at mcleandons I felt at ease. I'm very satisfied.SAMANTHA B.
El cliente no dejó un comentario.Tyler B.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.THOMAS R.
Had to fill up the tire since the last person didn't do it but besides that everything went wellANDREA C W.
The really good folks at McLendon bent over backwards to get my vehicle and on the road. The U-Haul computer system would not accept my drivers license photos even though we all agreed they were clearly legible. It took some time to call a U-Haul rep and get him to accept the pick-up from his end, so to compensate my lost time they rented my dozen blankets for free. Awesome! McLendon Hardware: Full marks for excellence! U-Haul: Fail, for poor website/system!John B.
El cliente no dejó un comentario.ALLEN J.
Staff was exceptional service was greatMATTHEW AARON W.
The customer service from McClendon's was outstanding. Remo was the agent who did everything. He took our reservation, had the rig clean and ready via his associates, checked us in and was there to do the return. He was personable and knowledgeable. I will return, and, in fact, have already have already got them another customer renting there today on my recommendation.Ronald N.