Comentarios del cliente para Mclean Self Storage LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Mclean Self Storage LLC

Grado total:

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Robert S. en

Grado:

On the day (a Saturday) of the rental pickup, the small site parking area was crowded. Several customers, including myself, had difficulty backing the trucks out of their very tightly allocated space, with no effective assistance rendered by the agent to move a vacant truck which was blocking egress. The rental office, somewhat absurdly decorated with certificates of "achievement" and "customer satisfaction" was otherwise drab and reeked of cigarette smoke. The agent was polite to a minimum standard, but slow in performing her tasks. When I came to return the truck at ca 2:00 pm, the agent had closed the office for lunch, necessitating a wait of ca 20 minutes. There was no general sign posted about points of non-availability and the agent gave no prior indication that the office would be closed for lunch at any point during the span of the normal business hours advertised. When the agent did return, she declined to walk the short distance to the truck to perform the return inspection of mileage and gas consumption, stating that she had to wait for her associate to return, even though there were no other customers waiting. While the truck was fine and the transaction correct, overall this office conveys a rather dim impression of your brand. I would certainly try my luck at another location next time based on this experience.

Alireza K. en

Grado:

The location is convenient for me but it is in a tight space with storage units all around. They do not have the larger trucks but I can count on them for smaller trucks. I get friendly service and is close to home.

OSCAR F. en

Grado:

Train personnel on customer service. The woman at counter was extremely rude. I was 20 min late. She called me and told me i would have to wait because she needed to go to the bank. Was not very nice. Office reeked of cigarette smell.

Rendon E. en

Grado:

The facility was very run down, it felt unsafe and shady with rotting storage doors and destroyed asphalt pathways. As we walked into the office it smelled as if someone had just snubbed out a cigarette. The two desk clerks managing the operation were impolite and very rude asking border line invasive questions like the telephone number for a local friend, and if I was moving my residence.. I would not recommend this location to anyone and may possibly go as far as to not even recommend u-haul if this is the standard of service the company allows it's patrons to endure. The whole experience had us on edge and nervous for the turn out of this contract.

Bijaya C. en

Grado:

Trucks are parked so close, difficult to to move out and move in.

Gary L. en

Grado:

1. I filled out all the "paper work" online expecting to go to the truck at the appointed time, login and get some code to enter the vehicle with the key. I did NOT know I needed to download the APP (thought I could use the web), I did NOT know I needed to fill out more info and send pictures and wait for confirmations. I did NOT know I needed to wait for the location office to open - was just lucky I picked 10am for pickup. So all this not knowing was VERY STRESSFUL. So you get a D- grade for setting expectations. 2. The office opened a few minutes late, and the lady seemed very put-off by my not knowing what was supposed to happen. 3. Otherwise, the truck was in good shape, and the process was OK. But that expectation thing.... really annoying.

Bryan R. en

Grado:

When I got there to pick up my truck, they had it pinned in between a truck parked behind with only 2 inches of space and a building in front that was 3 feet space. It took me 20 min to try and get the truck out. There was no one around to help. In addition, I requested moving pad and dollies, but they were not in the truck. When I returned the truck I spoke to the person on-site and they said they would refund the amount if I was charged for them. That did not happen. I got charged and when I called the location, they said because I did mobile check-in and out, it was not their problem and told me to call the main 800 number. I had to call the main number to get a refund. I did get a refund processed started but that never should have happened.

Marshe W. en

Grado:

Not only was I falsely charged for damage that was already there but then I got the run around when I tried to challenge said charges.

Brianna S. en

Grado:

Find another place to do business with in the area. The owner/employee is extremely unpleasant to work with and very rude. You can take a look at their google ratings as well. They speak for themselves.

Michael M. en

Grado:

The lady who was there when I dropped the vehicle off could not be bothered to help me. She had an attitude that was nasty and down right disrespectful to anyone especially a customer. The gentleman who called me today to check on my drop off was a gem and helpful.

Peter G. en

Grado:

This location was a disaster. I’ve never experienced such bad customer service in my life. I arrived at the pickup and found the truck double parked and took me 20 minutes to try to back out. The pads and dolly I requested were not in the van. When I waited for the place to open, I was confronted by a dark/short haired clerk, who scolded me when i asked for the dolly. She said just because I requested it, doesn’t mean I’ll get it. She said I probably didn’t pay for it, which i did. Then she said if I don’t fold the pads perfectly I’d be charged more. Finally, on return, I brought the van back earlier and she said I shouldn’t be here yet, and she wanted me to park it in the same spot that was so small (I literally had to climb through the passenger door to squeeze into the van). I refused and said she could park it, which she said wasn’t her job. Next, she again threatened to charge me if the pads weren’t folded perfectly. I told her that I’d be calling uhaul to file a complaint and she shoed me away and cursed at me. Among other things, the vehicle was reported in good shape but had a cracked bumper and smashed fender. I expect way more from uhaul, these places are the face of your company and they’re wrecking your reputation. I hope to hear from the regional manager to voice this to them. This mclean storage place shouldn’t be able to rent your equipment. If you look on google or yelp, everyone has the same story as me. Please do something!!!

Denise H. en

Grado:

The lady at the desk had no idea what she was doing when I picked up the truck that I had to talk to someone on the phone to get the truck dispatched. The person on the phone wanted to make sure I was returning the truck by 9:30 am the next day. He assured me the location would be open. When I returned the truck at 9:15 am the office was not open and would not be until 10:00 am. I put the keys in the drop box but checked back later and a different lady than Saturday said when she got help she would check the truck in. On Wednesday we still did not get a receipt. I had to call and it still took over 24 hours to get a receipt.

john V. en

Grado:

The passenger side truck mirror would initially adjust to what I need to see but then would move to a very bad view soon as you started driving. This is very dangerous in my opinion.

Charles R. en

Grado:

Online check in was truly AWFUL. Very nearly gave up all together. Probably the worst App and un-user friendly experience I have EVER had.

Nicholas R. en

Grado:

My experience was fine.

Saad I. en

Grado:

Customer Service

Marcus L. en

Grado:

El cliente no dejó un comentario.

Maan H. en

Grado:

Great service

Tonia P. en

Grado:

The rental location was the worst I have ever experienced. The overwhelming odor of old stale cigarettes was disgusting. The lobby area was filthy as well. This place should be shut down. It's an embarrassment to u-haul.

Hye C. en

Grado:

El cliente no dejó un comentario.

Helena C. en

Grado:

One of the rudest customer service I have ever had. She complained about me being an international citizen and told us to get the dolly and furniture pads on our own instead of getting it for us. Complained about us not getting insurance. Overall just horrible. Will never use the location again.

carl T. en

Grado:

Filed a formal complaint and want my money back!

Alexander M. en

Grado:

The self check-in/mobile experience was a nightmare. No response from customer service agents through chat feature. Do not recommend this feature/service AT ALL. There was no point.

Patricia B. en

Grado:

At every opportunity during my recent move, U-Haul let me down. I arrived to pick up my equipment and the location was closed, even thought they were supposed to have opened 15 minutes earlier. I had specifically booked the 24/7 service so I didn’t have to go inside but it wasn’t set up correctly, meaning I did not have access to the keys or the van. I spent 36 minutes on the phone with U-Haul, speaking to three different people and having to explain the issue repeatedly. I was finally told that I could either get a different rental vehicle that was set up for the 24/7 service or I could wait another hour until someone would be there to open the location. Meanwhile I am paying a mover by the hour and have nothing for him to move with. I agreed to take the truck, which should have been the end of the troubles. I didn’t consider the fact that I had also rented a moving dolly to make the process faster and that wasn’t ready with the truck I had rented. So the moving part ended up grueling, it would have been more advantageous to wait for the equipment but hindsight is 20/20 I suppose. Anyway, I was also promised a $50 credit during this phone call, which I never received despite a discrepancy request on the bill I was sent. When I went to return the equipment, the employee at the location came out screaming at my husband about where he had parked the vehicle. (He was listed as a second driver). I couldn’t believe that after waiting for close to an hour at the location that morning with no employees present, this was how we were treated when we returned the vehicle we hadn’t even wanted when we made the reservation. End to end a wholly unpleasant experience. I did request someone contact me about the $50 credit discrepancy and never heard from anyone, I felt like they had a chance to try to make it right and they didn’t even bother. So frustrating, will be looking into other rental companies for future moves.

Mohamed E. en

Grado:

El cliente no dejó un comentario.

Leonza N. en

Grado:

The representative behind the counter was rude and highly unprofessional. Upon check in, she was rude to the customer in front of me and once he left, made some disparaging remarks about him. My experience wasn’t any better. I spoke with the area field manager about her behavior. I wouldn’t recommend this location to anyone if they have deal with this representative.

DANIEL D. en

Grado:

This was my first time using the uhaul mobile app. It took a minute to understand the approval process and where to drop off the key when turning in the vehicle.

Marco B. en

Grado:

A bit tight getting in and out of the location (reason that it is below average). Other than that it was just like any other rental.

William L. en

Grado:

Dirty and cramped office and location. Office closed too long at lunch.

Eddie K. en

Grado:

Location was awful. The experience with the mobile app was horrible. Van was good.

Ricardo A. en

Grado:

Great job

CHESTER T. en

Grado:

To mark Return Key box more visibly, put an Arrow at Office Door.

Stephen S. en

Grado:

El cliente no dejó un comentario.