The person who attended me was rude, I arrived to pick up the truck at 1pm because I had the reservation made, he closed the door in my face because he said it was closed and left. if name is frigidaLeticia R.
Customer Reviews for McKinney Mini Storage
(U-Haul Neighborhood Dealer)
McKinney, TX 75069
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Bree is amazing -- thank you so much for your truck size recommendation, and for being so thorough and answering my questions during the check out process.MEGAN J.
El cliente no dejó un comentario.David B.
Again, not the location we requested. Truck was dirty at pick up. The truck is a gas hog despite all the signage claiming fuel efficiency. Overall not a great experience.Ross T.
The door seal on the driver's side door was falling down and needed to be repaired or replaced. We couldn't get it to stay up and eventually just let it fall to the cap floor.David H.
El cliente no dejó un comentario.Justin L.
My comments are regarding your app to return the vehicle. Extremely poor functionality, which led me to go to multiple locations because the app thought I was returning the truck to the same location from which I rented it. Furthermore, I was quoted that mileage over the 300 mile limit would be billed at $0.40/mile, but I was invoiced at $1/mile. Extremely dissatisfied.Gavin T.
Did the online check in and wasn't informed that I would be charged for not doing online check in which I wasn't aware of. I asked the team member if I had to do anything other than drop off the keys and he said that was it. Now I'm waiting an hour to speak to someone in regards to this, what a waste of my time.Rebeca R.
Preston couldn't have been more helpful. He opened on his off day to help sort out my online issues and was incredibly helpful and pleasant!Jon V.
El cliente no dejó un comentario.Muhmmad P.
El cliente no dejó un comentario.Nelson T.
Preston, the owner, was really helpful and supportive of all the questions I had. If you're in the McKinney area, I highly recommend his location, plus he also has storage buildings for all your stuff.Marlena B.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.Joaquin L.
I Will complain your company charging me much more mileages payment . I have mileage record with me. Bad experienceTao X.
Preston was super helpful and explained everything in detail. I would definitely recommend this location to family & friends.HEATHER S.
El cliente no dejó un comentario.Jones N.
El cliente no dejó un comentario.Francesco M.
Employee was exceptionally helpful when I made a mistake and booked for the wrong time. He went above and beyond to accommodate us.Austin C.
Terrible experience. The manager at the location I used was rude and very disorganized. He did not get the vehicle checked in until a day after I returned it, and when he finally called me to let me know the vehicle was checked in he tried to tell me that he gave it to me with a full of gas, which was not true the vehicle had 5/8 of a tank of gas when I left the lot. I took a photo of the dashboard and submitted it to U-Haul as required. Also the receipt he sent me had completely different mileage than the photos I took when I left with the vehicle and returned with the vehicle. When I saw this and knew it was incorrect I immediately called the location and my call was blocked. I called many times throughout the day and the phone would just ring and instantly hang up on me. Clearly the manager had blocked me and was refusing to talk with me. So I was overcharged with the mileage and I was not reimbursed for the extra gas. I was told to return the vehicle with 5/8 of a tank exactly but he advised me to put extra gas in and then I would be reimbursed for the extra gas. I was not reimbursed. Also due to the incorrect mileage being shown on the receipt I was not reimbursed for the extra miles I paid for. Had a very bad experience and I will never use U-Haul againAmanda L.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.MD A.
Preston is excellent.LONNIE B.
PRESTON IS AMAZING!! I cannot recommend this place enough. They are so helpful!Brina L.
El cliente no dejó un comentario.Steve M.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.THOMAS B.