El cliente no dejó un comentario.Dorothy F.
Customer Reviews for McKenzie Mall
(Distribuidor de U-Haul del vecindario)
Mc Kenzie, AL 36456
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 6 a. m. - 6 p. m.
- Sáb.- dom.: 8 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Was accused of not returning the rental. Renter obviously does not keep a check on his inventory. Returned the unit the day before it was due back just to be contacted saying I never returned it.Nick R.
El cliente no dejó un comentario.Ahleyah H.
The cab was filthy floor covered in dirt, finger nail clippings in the cup holder and the cargo area was infested with ROACHES!!! Truck had small amounts of damage here and there but I have pictures and video to prove it all. We had to spray the entire back with poison and then use leaf blowers to blow it out, yes there was that damn many. I have used Uhaul several times over multiple years and never encountered this. Also the truck was not mechanically sound. Front end needs to be looked at as well as the brakes front and rear. ABSOLUTELY HORRIBLE!!!THOMAS B.
The person who handled Uhaul business was not there and the only one there did not know what to do. Fortunately, she was able to contact the person and find out what needed to be done. It might be a good idea to have more employees trained to handle these transactions.BRUCE G.
Associates had no knowledge of the pick-up process or me checking in on my mobile device. I had to wait additional time for the employee to call multiple people. She also continuously told me my reservation number had to match the serial number of the truck, which absolutely made no sense. They do not need to be allowed to be one of your locations any longer.Angela T.
Well I was told that I would receive a 100 free miles but once I rented the Uhaul for a few hours and later returned it I then noticed that I had to pay for all the miles when I was originally quoted as having some free miles so I think I should reimbursed for the difference otherwise this is fraud just get ones business...MICHAEL J.
El cliente no dejó un comentario.Beverly P.
The cab of the truck stunk so bad that I had to stop and air it out after spraying it down to get the stink out of it Snd this thing drank gas like a camel drinks water. You may want to warn customers next timeshannon B.
Did not have the equipment I had ordered and this location that I was taken to pick up my truck was about 30 miles from where I had originally scheduledStephen S.
tried to charge me 2 days extra and wrong location feeLloyd T.
The personnel on afternoon shift was un knowledge about my drop off procedures and said he did not know how to unhook trailer. Had me park it in a specific place which was on a slight decline and when I unhooked it it began to roll. No help was providedGary C.
El cliente no dejó un comentario.RICHEY S.
No improvements needed.Latoria W.
El cliente no dejó un comentario.Alexandria P.
El cliente no dejó un comentario.Stephen R.
My experience with this location and the store owner was excellent. However, my experience with U-Haul itself was the worse rental hassle I have ever had. The store owner was very patient with me while I was on hold with U-haul for over 2 hours, even let me use his phone charger while on hold.Josh W.
El cliente no dejó un comentario.darrell L.