El cliente no dejó un comentario.Bryan G.
Customer Reviews for McGibbons Auto and Truck Repair
(Distribuidor de U-Haul del vecindario)
Cranbrook, BC V1C3P3
(at 1st St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make sure the vehicle is clean and do the paper work correctly. It was a huge hassle to drop the vehicle offnathan C.
El cliente no dejó un comentario.stewart M.
It's a great service location. Very helpful staffAnita K.
We had a horrible experience in that we got called the day before we were supposed to pick up our uhaul saying there was no uhaul for us at that location even though we had booked it a month in advance. We were then directed to a city 3 hours away from us which we had to go that day to pick it up since the location was not open the next day. We were promised a rebate which we did not get. We were not compensated for gas money and the staff were rude and unhelpful. Would not recommend uhaul to anyone who has a choice if they are going to treat customers like this. Completely unprofessional and incredibly inconvenient and stressful.Tyler I.
The truck was well maintained but not clean in the cab area. The man at this location was rude and initially stated we didn't have a rental contract despite showing him that we did. He was unapologetic even when he realized his error and continued to be unhelpful and rude.Declan B.
El cliente no dejó un comentario.Jill C.
El cliente no dejó un comentario.Donald Cory E.
El cliente no dejó un comentario.Calen R.
Maintain the great service!stewart M.
El cliente no dejó un comentario.Kathryn M.
El cliente no dejó un comentario.David S.
This is not the locations fault. We reserved a truck and trailer. The day before our rental traffic called to say they didn't have the 10' we reserved but had a 26' so reluctantly we took that as there was nothing else. I asked the rep if everything was confirmed she said yes but said the trailer had to be picked up at a different location. That's fine so we decided to drive to the location our trailer was reserved at the day before just to see if we could get a smaller truck than the 26' only to find out there were no trucks available at all! We showed our reservation and were told I don't know what to tell you there isn't one available but they did have a trailer there. Then we drove to the McGibbons location where the 26' truck was supposed to be and again no trucks available. The girl at the counter did find us a 20 â€˜ and had a trailer at that location so it turned out ok. Had we waited and showed up on the date of our reservation and time with everything confirmed by â€œtrafficâ€ not only wouldn't there have been a truck and trailer available the office would have been closed! We only learned this as we took the time to fix everything the afternoon before our confirmed rental We mentioned ok so at noon tomorrow the truck and trailer will be here . The girl said yes it's all fixed now and confirmed except you need to be here by 11am as we close by noon on Fridays. Have used uhaul many times with no issues. This was a disaster that could have been much worse if not for us going personally to the location the day before after a confirmation from â€œtrafficâ€ just to try to find a smaller truck.Kelly S.
El cliente no dejó un comentario.Kelly S.
These people are the most miserable dealers I could have ever dealt with. Miserable and not helpful whatsoever. I will never rent from McGibbins again. I got charged more fuel than I should have, and they are the most unpleasant people I know. I am not exaggerating.Tom D.
Help loading and unloading. Safety check. I was okay to load myself and didn't ask for help but better service would have been to offer assistance.Matthew W.
El cliente no dejó un comentario.Randy L.
Lengthy time to process paperwork. Other than that, great.Jordan T.
El cliente no dejó un comentario.Marie H.
El cliente no dejó un comentario.Jeffrey F.
All good.Marc C.
El cliente no dejó un comentario.NADINE B.
El cliente no dejó un comentario.Christopher E.
No comment on the drop off location as it was after hours when I dropped off the truck.CHRISTOPHER S.
Lot was full of Snow, Got stuck, had to shovel myself out, truck sliding door was frozen shut. Did not have the cargo blankets I reserved.Bob M.
El cliente no dejó un comentario.DAVID S.
Pathetic service was given to us, we booked the Moving truck 10 foot and day before i got confirmation that its confirmed but when k reach there, there was a old guy working and he is so arrogant and not wearing the mask as well sitting inside of office and after getting the confirmation still he hasn't not given me the 10 feet truck because he already given the truck to some else and more over the truck was dirty with full garbage and and next when we go there to return the same guy with out mask and he charge me for 2 days i was there on time his computer was not working i was waiting there for 30 minutes and he charge me 2nd day rent as well. Never go there and will recommend to everyone else as well. Greedy for money and no sense of talking with Costumer. GraciasVishal V.
Well, first the guy I dealt with wasn't willing to get up from his chair and show me where the truck is parked. He gave me wrong keys & it look forever for me to figure that out. Second he told me that the truck is full with gas and I will be returning with full tank of gas. I gave them full tank of gas but they didn't so that was disappoint. I thought I should go & talk to that guy again but he already showed me that he is not willing to leave warm cozy room. Anyway I already file a complain with U hall anyway. GraciasMANBIR S.
El cliente no dejó un comentario.Robert B.
The minimum size of trailer that was promised to me was unavailable when we went to get it. Not the location's fault. But when I called UHaul main office, they told me that I may have to take a bigger one than requested (which would have been ok), but we ended up with a very small one which couldn't fit everything.Kimberly R.
El cliente no dejó un comentario.Lexi B.
El cliente no dejó un comentario.Vallen D.
The location was convenient but not secure. I dropped off on the weekend and nobody was around. I called them and still nobody all weekend. I did not feel safe leaving the van in their open lot on a busy road unlocked with my dolly and blankets on the back!Dawn M.
The back of the truck had a bad sour odour. I had to wipe the cargo area down with cleaner before loading our personal items into the truck to avoid our items taking on the odour.Zachary D.
Continue the great service,I would recommend u-haul To friends.McGibbion's Auto we're excellent to deal with.Frank D.
Terrible customer service at this location. I felt that the uhaul part of their business was an inconvenience to them. Parking lot was extremely small. They never came out to monitor me hooking up the trailer, I had to check by myself that the lights were working correctly. One wheel had a flat tire on the trailer. When I called to have roadside assistance it took 7 HOURS to have the tire repaired. I had to delay my trip an entire day because of this. Not happy by any meansNathan L.
El cliente no dejó un comentario.Matt H.
El cliente no dejó un comentario.Kim P.
Location was closed.Slaven N.
Servicio al clienteMichael P.
It's just a drop off location. Not much to talk about, maybe better signage to the drop off key box. And better explanation on the app when you are returning the equipment to leave the other uhual products used in the truck.Joshua G.
The customer service was poor. I don't remember the last time I left a place feeling so mistreated. The guy at the desk barely looked at me, and directed all his questions to my father who was there with me, even though the rental was in my name. The truck worked great for my needs. No issues with the equipment.Danika B.
Owner didn't know how to navigate the U-Haul site, kept us waiting and waiting as well as the client behind us because though he's been in the business for quite a while, didn't understand that he had to show the trailer that was delivered on the Sunday as "received" so that he could complete our order to take it. Then, upon inspecting the trailer before departure, we found a screw lodged in the trailer's driver's rear tire and his response was, "Oh, yeah, that's been in there for a week." He did make an appointment for us to get the tire repaired but it took us another half hour at the tire dealership to get that resolved which all totaled left us over an hour behind schedule. NOT appreciated!Rod W.
The man working was so unbelievably rude to us this morning. First he told us we had no reservation, then he lectured me about booking online. He kept interrupting me every time i spoke. I've never received such poor customer service. It was awful! This was my first time renting a uhaul and it will be the last.sean S.
El cliente no dejó un comentario.Dave C.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Diana M.
The check in process through the U-Haul website does not work. It wants to check the location of your phone while checking in, we tried on two phones with location services on, it didn't work. If that step doesn't work, you can't go any further. Not a good system.Cheryl W.
El cliente no dejó un comentario.John E.
And absaloute condescending ass holeMatt B.
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.Glenn C.
El cliente no dejó un comentario.Volker G.
El cliente no dejó un comentario.Myrna M.
El cliente no dejó un comentario.Tamara B.
See my other comments. I have no problem with the Cranbrook agents though their office is shabby.TIMOTHY G.
Try out/ drive by maintenance personnel the vehicles, to the satisfaction of customers. For instance: engin noise, power to drive with full load etc.. or instruct or relate to customers any needed knowledge. Customers serviceRichard P.
Could not get the location app to work for drop off! Business was closed at drop off.Brennon S.
El cliente no dejó un comentario.Garth G.
the gentleman I spoke to had a very poor attitude toward customers, basically saying he didn't care that I was told I could pick up my open, flatbed car mover trailer., that he wouldn't have one... the lady that actually Did rent me the trailer was a bit friendlier, but she and the office reeked of cigarette smokejerry H.
None, all the best.Richard P.
Don't surprise customers with add on charges after the reservation is confirmed.Hans V.
El cliente no dejó un comentario.Jeffrey V.
Good experience Everything went well. Very happy. Thank youRod O.
El cliente no dejó un comentario.SED B.
Trailer was dirty inside and out. The electrical wires were rotten and exposed to the weather. No cord to connect from the truck to the trailer. This trailer is at the end of its service life.steve H.
We had summer tires on our rental. We had a winter storm during our 2 day move. We got stuck in snow due to tires. Truck came from Arizona. We live in BC in snow belt. It was extremely stressful and dangerous.Rachel R.
El cliente no dejó un comentario.Debbie F.
El cliente no dejó un comentario.Mathieu F.
El cliente no dejó un comentario.Ian V.
El cliente no dejó un comentario.Ray G.
Truck was dirty. Windshield wipers were dangerously worn. We had wet snow today and the wipers streaking blocked the drivers view.Lars N.
El cliente no dejó un comentario.Darcy C.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.Manohar P.
Horrendous customer serviceSarah F.
El cliente no dejó un comentario.TIM D.
El cliente no dejó un comentario.Kelly B.
The person that did my paperwork was not pleasant at all, even over the phone when I originally started the booking process. So rude in fact that I chose the other location as my pick up location (they didn't have what I needed). The wait was horrendous, it seemed that I was the least important customer. I will never go to this location again.Cheri M.
El cliente no dejó un comentario.Chris B.
I feel like I was heavily overcharged. The location did not have the vehicle I needed and instead gave me a much larger vehicle. I was charged full rate plus $.69 per km. I had the vehicle for only a few hours and it cost me $117. Poor value compared to my many past experiences with u-Haul.James B.
El cliente no dejó un comentario.Miles K.
They are rude and watch for all hidden feesshuan H.
Pity the clean and easy to get to Windermere site was closed. Cranbrook Site was OK, We barely made on time due to an road accident.Tomasz W.
The 2 wheel cart that I rented with the truck and trailer was removed from the truck when I went back to pick it up. I didn't end up using the trailer and only received $78 back. Never again.David B.
the unit I had reserved was not available--had to make a smaller unit work--it did not work Staff were good to deal withJames W.
Was ignored for the first 15 minutes, then over charged more than double the amount in my estimate. As well was not offered any assistance or orientation with equipment.Ryan B.
Returning thru the APP was not user friendly. There was no instructions prior to so we didn't know we would have to take â€œliveâ€ pictures. My husband returned the truck and I was managing the return online. So we couldn't use the pics he took etc. Very frustrating experience. So I'm paying the $20 drop off fee because our location was not open Saturday.Leslie S.
There was a problem with your computer system so I had to wait an hour to get my rental truck, which was frustrating. Lawrence was doing the best he could with it.andrew H.
When I reserved this unit, I was quoted $44.00 for 2 days. Today we were charged $98.00 for a 2 day rental. This is double was we were told we would be charges for when I reserved several weeks ago. This is wrong!!! I am really not happy with this rate doubling at this location!James J.
The cost overall was very high for the length of time the small trailer was used. I had the 5 by 8 trailer for 48 hrs and it was over $500. I wouldn't recommend u haul to a friend as a result. I discovered after the fact that I could have rented a larger trailer for a full week at half the cost.... 250 give or take a few bucks. Before u rent u haul be sure to look at all alternatives.Dennis C.
El cliente no dejó un comentario.Tom W.
El cliente no dejó un comentario.Cheryl B.
I have no complaints. The move went well.Alden P.
Nice people. FriendlyLalande J.
I loved the service I got here. Very friendly and courteous. I would recommend them to anyone for all there U-Haul needs. Thank you very much to McGibbons. AAA+++.Rick B.
This was the worst Uhaul experience I have had. First you tell people you cant guarantee the equipment until the day before or where it might be. This is an appalling way to run a business! People moving 10 hours away dont have the luxury of just sitting around waiting for you to say yes or no you can move now. I wanted to change my pick up date but the lady I dealt with at this location was extremely unpleasant and unhelpful. She told me they did not have the equipment I wanted, which was a lie, because when I called your 1888 # they verified that location did indeed have what I needed. This all happened during a horrible and stressful time for me in my life and topping it off with the Covid virus. All I wanted to do was get home to my family. I spent a thousand dollars with your company and when I returned the truck to the Surrey location the man there was trying to charge me for gas. I returned the truck with the same amount of gas. After arguing, finally he did not charge me and gave me my deposit back. I can honestly say that I hate your company and will never use you again if I can avoid it.Grace I.
El cliente no dejó un comentario.Brian K.
Proper parking lot maintenance during winter. Uhaul truck was stuck in its spot, spent 10 minutes on my own and then requested someone help me which took another 10 minutes. Otherwise the sales woman at this location is excellent! She knows her stuff off the top of her head, she is fast and very friendly! #1 reason I choose this location.Brittany B.