Customer Reviews for McRentals
(U-Haul Neighborhood Dealer)

184 reviews

602 W Lockling St   Brookfield, MO 64628
(Brookfield Ext off Hwy 36 outter road)

(660) 258-2860

Office Hours

  • Mon: 9 am–5 pm
  • Tue: Closed
  • Wed-Fri: 9 am–5 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(660) 258-2860

602 W Lockling St
Brookfield, MO 64628
(Brookfield Ext off Hwy 36 outter road)

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue: Closed
  • Wed-Fri: 9 am–5 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mary Saunders 
Rating:
5.0

Sales person% was a life saver, Dave a blessing.. At the drop-off site, the gentleman was much appreciated! Thank you all I would use your services again The truck wasn't very clean, someone left ashes of cigarettes in floor board, bed needed swept, over all was a good day Thank you, Charlotte Spolar

Charlotte Spolar 
Rating:
3.0

Customer did not leave a comment.

Danny Carson 
Rating:
4.0

Customer did not leave a comment.

Stephanie Wagner 
Rating:
3.0

Customer did not leave a comment.

DARYL R kauffman 
Rating:
4.0

Customer did not leave a comment.

John Teater 
Rating:
1.0

Every time I have returned equipment to this location they add charges. Severe storms occurred during my rental and charged extra day for less than 2 hours. And I appearantly went exactly 100 miles over, so I had that extra charge too. Ridiculous.

Tonya Perry 
Rating:
3.0

Customer did not leave a comment.

JR Burdick 
Rating:
5.0

Excellent & friendly service.

Darla Sleeth 
Rating:
3.0

Customer did not leave a comment.

RYAN LIVINGSTON 
Rating:
5.0

Customer did not leave a comment.

travis Gorman 
Rating:
4.0

Customer did not leave a comment.

Rhonda Evans 
Rating:
5.0

Customer did not leave a comment.

Kevin Romstad 
Rating:
4.0

Customer did not leave a comment.

Debra Ley 
Rating:
4.0

Customer did not leave a comment.

Kristine Branch 
Rating:
3.0

Customer did not leave a comment.

Paul Welch 
Rating:
3.0

Customer did not leave a comment.

Lawrence Wilson 
Rating:
5.0

Customer did not leave a comment.

Dan Thompson 
Rating:
3.0

Probably wouldn’t recommend U Haul. I rented trailer around 4:30 pm, returned it at 9:00 am the next morning. The facility I rented from isn’t open on Tuesdays, which I didn’t know. I was charged a second days use since no one was there to process the return. Whatever the reason I was over charged, complete bullshit! U Haul can suck my balls!

Jeffrey Baker 
Rating:
5.0

Customer did not leave a comment.

Beverly Duncan 
Rating:
5.0

Customer did not leave a comment.

Robert Wilson 
Rating:
5.0

Customer did not leave a comment.

Richard Steele 
Rating:
5.0

Customer did not leave a comment.

lucile schmidt 
Rating:
5.0

Customer did not leave a comment.

Jeanne Burris 
Rating:
5.0

My only suggestion would be to have more personnel on hand to speed up the pick up process. Other than that, all was good.

Wilma June Epperly 
Rating:
5.0

Linda is great!!

ROBYN MCCOLLUM 
Rating:
5.0

Customer did not leave a comment.

Jason Waddle 
Rating:
5.0

Customer did not leave a comment.

JAMES ODELL 
Rating:
4.0

Process was smooth and easy. Staff was helpful and friendly. The trailer had a couple of lights burnt out but not brake or turn signal so no big deal. Safety chain at the back did not have a functional hook on it.

MORGAN STEPHENSON 
Rating:
1.0

I reserved a utility dolly it was given to someone else. The guy was rude. He went on to explain it was first come first serve that's bull. I think he just didn't look to see if it was reserved.

Stephen Payton 
Rating:
5.0

The staff was very friendly. The paperwork process was very easy. She also helped hook up the trailer, checked to make sure everything was working properly, and gave great tips for backing up. I would highly recommend this location to anyone.

ELISE PARKIN 
Rating:
4.0

Customer did not leave a comment.

GEORGE YAGER 
Rating:
3.0

Customer did not leave a comment.

JOSEPH RUDLOFF 
Rating:
4.0

Customer did not leave a comment.

MELINDA FESSLER 
Rating:
4.0

Customer did not leave a comment.

JEREMY BOWLIN 
Rating:
5.0

Customer did not leave a comment.

DAVID BURR 
Rating:
4.0

Customer did not leave a comment.

Mickey Beach 
Rating:
5.0

Customer did not leave a comment.

Greg Wright 
Rating:
5.0

Customer did not leave a comment.

Rodney Tompkins 
Rating:
3.0

Customer did not leave a comment.

Jason Waddle 
Rating:
3.0

Inside and outside of truck was filthy.

greg kellison 
Rating:
5.0

Customer did not leave a comment.

JULEE Thurman 
Rating:
5.0

Customer did not leave a comment.

RANDY WOOLSTON 
Rating:
3.0

Customer did not leave a comment.

tracy simpsom 
Rating:
1.0

the person who helped us was overwhelmed, got upset when he didn't understand the computer rental process, and talked frequently about how anxious he felt. He was really unprofessional. It's OK to not know exactly how to do things, but the self-management was just ridiculous

MELISSA COBLE 
Rating:
4.0

Did not have the dolly

Trisha Bachar 
Rating:
3.0

I was told to leave it with 3/8 of a tank of fuel as that’s what it had in it , I put fuel in it this morning to make sure it was over 3/8 of a tank and they charge my card $10.63 for fuel charge . I don’t agree with that and I would like to have my $10.63 refunded. By the way it is a very nice truck ran good smelled good everything about U-Haul was awesome I just do not agree with the surcharge as I know I put more than three eights in it

JASON JONES 
Rating:
5.0

Customer did not leave a comment.

Roger Mcgregor 
Rating:
1.0

U-Haul representative was out of control. Very bad attitude and cursing. As I was signing rental documents the phone rang and it caused the representative to go into a rage. He told the person who called that he was busy and to call back later. This individual has a very bad temper, was very rude using very nasty language and seems capable of hurting someone. The insurance was forced on me as I wasn’t given the option to decline and the agent refused to change it.

Ted Alexander 
Rating:
5.0

Customer did not leave a comment.

Hallie Short 
Rating:
2.0

Not charge people for insurance when they were never asked about or didn’t want it.

William Carlisle 
Rating:
3.0

We reserved a uhaul in Kirksville, MO but uhaul rerouted us 65 miles away to Brookfield even though we had ordered a uhaul 2 weeks in advance

Timothy Haggard 
Rating:
5.0

Customer did not leave a comment.

frank sharshel 
Rating:
5.0

Customer did not leave a comment.

Stephen M Falconnier 
Rating:
5.0

Customer did not leave a comment.

Hallie Short 
Rating:
5.0

Customer did not leave a comment.

brandi Preston 
Rating:
3.0

Customer did not leave a comment.

charles Collins 
Rating:
5.0

Customer did not leave a comment.

Susan Cross 
Rating:
5.0

Customer did not leave a comment.

Janell Suchanek 
Rating:
4.0

Customer did not leave a comment.

jerry kellam 
Rating:
5.0

The truck I rented had leaks in the box which got some of our stuff wet and in the cab which leaked on me the whole drive.

Aaron Daugherty 
Rating:
5.0

McRentals staff were very inviting and effecient. The location itself was very clean and warm.

Dustin Foster 
Rating:
4.0

Customer did not leave a comment.

Lucien Pelletier 
Rating:
3.0

Had to go to auto store to get proper light connection. Then, lights on trailer didn't work.

Terry Crone 
Rating:
5.0

Customer did not leave a comment.

Eric snyder 
Rating:
5.0

Customer did not leave a comment.

Richard Steele 
Rating:
5.0

On the 26th of February we rented a 12' trailer for one day. When my bank statement showed up it showed that we were charged for 4 days. The person at the location said they were sorry they didn't catch this but that we had to go to U-Haul for a refund. We haven't had any luck so unless we absolutely have no other option, we won't be using U Haul any more

Dean Fouquet 
Rating:
5.0

Customer did not leave a comment.

Richard Steele 
Rating:
3.0

Customer did not leave a comment.

MICHAEL maloney 
Rating:
5.0

Customer did not leave a comment.

Dean Fouquet 
Rating:
5.0

Customer did not leave a comment.

richard steele 
Rating:
3.0

Customer did not leave a comment.

Robert Hollander 
Rating:
1.0

I had a reservation to pick up a trailer at 9 a.m. on Saturday, Sept 9th. When I arrived the business was not open. It is posted on the window that they are supposed to be open at 9. After several calls from myself and other customers who were waiting an employee finally arrived and opened up, at around 10:30. I rented a 4x8 trailer and a appliance dolly for one day. The business was closed on Sunday and I was told by the employee to bring it back on Monday so that the appliance dolly wouldn't be left unsecured. They then tried to charge me for the extra day rental. It took them 45 minutes to process my return, for what should have been a simple drop off. As of the writing of this notice to you there are, for some unknown reason, three charges on my bank account rather than the one charge for one day. I doubt anyone will read this and I doubt you care!

David Blakely 
Rating:
4.0

Customer did not leave a comment.

JAMES PHINNEY 
Rating:
3.0

Customer did not leave a comment.

Jennifer Alperin 
Rating:
5.0

Customer did not leave a comment.

steve young 
Rating:
4.0

Be more friendly

tracy Singleton 
Rating:
2.0

Please, next time have all trailer lights working. My boyfriend and I had to go buy a completely new part for the trailer costing $14.99. We wouldn't have bought that if there were other trailers to choose from.

ANDREA HARRISON 
Rating:
2.0

the gentlemen in this location was extremely rude and put me aside to help his customer.

Cathy Snyder 
Rating:
5.0

Helpful in hooking up trailer. Friendly and answered all questions.

Ronnie Scragg 
Rating:
5.0

Customer did not leave a comment.

Robert Stanfield 
Rating:
5.0

Customer did not leave a comment.

George Head 
Rating:
5.0

Customer did not leave a comment.

Dennis Foster 
Rating:
5.0

The service was outstanding!

terry epps 
Rating:
4.0

Customer did not leave a comment.

Eric Woolery 
Rating:
5.0

nothing everything was great

Lana Braun 
Rating:
4.0

The truck was dirty inside and out due to our many rainstorms. it would have been nice if it had been washed.

ANNA STONE 
Rating:
5.0

Customer did not leave a comment.

DONNA HAUGHY 
Rating:
4.0

Customer did not leave a comment.

Blaine Adams 
Rating:
4.0

Customer did not leave a comment.

RONALD GRANT 
Rating:
3.0

No walk around prior to taking possesion. The truck was banged up in a number of places. How could I prove it wasn't me who did the damage at drop off? Engine was horrible sounding and I feel I was lucky to get it dropped off without a tow.

Michael Moore 
Rating:
5.0

The man unhooked the trailer and was very nice.

Donna Ponte 
Rating:
5.0

Customer did not leave a comment.

CHRISY THOMAS 
Rating:
3.0

Customer did not leave a comment.

val schierling 
Rating:
5.0

Customer did not leave a comment.

chrisy thomas 
Rating:
5.0

Customer did not leave a comment.

Edward Downs 
Rating:
5.0

Customer did not leave a comment.

stephanie franklin 
Rating:
1.0

Hire customer service people who know what they are doing not a person straight out of prison

theresa brock 
Rating:
3.0

Customer did not leave a comment.

david beachy 
No reviews have been submitted for this location.

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