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Donald F
Customer Reviews for McRentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sales person% was a life saver, Dave a blessing.. At the drop-off site, the gentleman was much appreciated! Thank you all I would use your services again The truck wasn't very clean, someone left ashes of cigarettes in floor board, bed needed swept, over all was a good day Thank you, Charlotte Spolar
Charlotte SEvery time I have returned equipment to this location they add charges. Severe storms occurred during my rental and charged extra day for less than 2 hours. And I appearantly went exactly 100 miles over, so I had that extra charge too. Ridiculous.
Tonya PExcellent & friendly service.
Darla SProbably wouldn’t recommend U Haul. I rented trailer around 4:30 pm, returned it at 9:00 am the next morning. The facility I rented from isn’t open on Tuesdays, which I didn’t know. I was charged a second days use since no one was there to process the return. Whatever the reason I was over charged, complete bullshit! U Haul can suck my balls!
Jeffrey BMy only suggestion would be to have more personnel on hand to speed up the pick up process. Other than that, all was good.
Wilma JLinda is great!!
ROBYN MProcess was smooth and easy. Staff was helpful and friendly. The trailer had a couple of lights burnt out but not brake or turn signal so no big deal. Safety chain at the back did not have a functional hook on it.
MORGAN SI reserved a utility dolly it was given to someone else. The guy was rude. He went on to explain it was first come first serve that's bull. I think he just didn't look to see if it was reserved.
Stephen PThe staff was very friendly. The paperwork process was very easy. She also helped hook up the trailer, checked to make sure everything was working properly, and gave great tips for backing up. I would highly recommend this location to anyone.
ELISE PInside and outside of truck was filthy.
greg kthe person who helped us was overwhelmed, got upset when he didn't understand the computer rental process, and talked frequently about how anxious he felt. He was really unprofessional. It's OK to not know exactly how to do things, but the self-management was just ridiculous
MELISSA CDid not have the dolly
Trisha BI was told to leave it with 3/8 of a tank of fuel as that’s what it had in it , I put fuel in it this morning to make sure it was over 3/8 of a tank and they charge my card $10.63 for fuel charge . I don’t agree with that and I would like to have my $10.63 refunded. By the way it is a very nice truck ran good smelled good everything about U-Haul was awesome I just do not agree with the surcharge as I know I put more than three eights in it
JASON JU-Haul representative was out of control. Very bad attitude and cursing. As I was signing rental documents the phone rang and it caused the representative to go into a rage. He told the person who called that he was busy and to call back later. This individual has a very bad temper, was very rude using very nasty language and seems capable of hurting someone. The insurance was forced on me as I wasn’t given the option to decline and the agent refused to change it.
Ted ANot charge people for insurance when they were never asked about or didn’t want it.
William CWe reserved a uhaul in Kirksville, MO but uhaul rerouted us 65 miles away to Brookfield even though we had ordered a uhaul 2 weeks in advance
Timothy HThe truck I rented had leaks in the box which got some of our stuff wet and in the cab which leaked on me the whole drive.
Aaron DMcRentals staff were very inviting and effecient. The location itself was very clean and warm.
Dustin FHad to go to auto store to get proper light connection. Then, lights on trailer didn't work.
Terry COn the 26th of February we rented a 12' trailer for one day. When my bank statement showed up it showed that we were charged for 4 days. The person at the location said they were sorry they didn't catch this but that we had to go to U-Haul for a refund. We haven't had any luck so unless we absolutely have no other option, we won't be using U Haul any more
Dean FI had a reservation to pick up a trailer at 9 a.m. on Saturday, Sept 9th. When I arrived the business was not open. It is posted on the window that they are supposed to be open at 9. After several calls from myself and other customers who were waiting an employee finally arrived and opened up, at around 10:30. I rented a 4x8 trailer and a appliance dolly for one day. The business was closed on Sunday and I was told by the employee to bring it back on Monday so that the appliance dolly wouldn't be left unsecured. They then tried to charge me for the extra day rental. It took them 45 minutes to process my return, for what should have been a simple drop off. As of the writing of this notice to you there are, for some unknown reason, three charges on my bank account rather than the one charge for one day. I doubt anyone will read this and I doubt you care!
David BBe more friendly
tracy SPlease, next time have all trailer lights working. My boyfriend and I had to go buy a completely new part for the trailer costing $14.99. We wouldn't have bought that if there were other trailers to choose from.
ANDREA Hthe gentlemen in this location was extremely rude and put me aside to help his customer.
Cathy SHelpful in hooking up trailer. Friendly and answered all questions.
Ronnie SThe service was outstanding!
terry enothing everything was great
Lana BThe truck was dirty inside and out due to our many rainstorms. it would have been nice if it had been washed.
ANNA SNo walk around prior to taking possesion. The truck was banged up in a number of places. How could I prove it wasn't me who did the damage at drop off? Engine was horrible sounding and I feel I was lucky to get it dropped off without a tow.
Michael MThe man unhooked the trailer and was very nice.
Donna PHire customer service people who know what they are doing not a person straight out of prison
theresa b