Customer Reviews for McLendon Hardware Sumner
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was charged for two rental periods when I was told I would only be charged for 1, and I was charged for 30 miles when I only drove 12 miles. Charged 95 dollars instead of 40

Rating:

3.0

The location was fine, but their online Uhaul system failed and kept giving them error messages anytime they tried to look at something. I arrived at 1:30 for my reservation and didn't end up leaving until 2:10. Additionally, Uhaul double booked my truck and it wasn't even returned by the time my appointment arrived. So not only was my reservation pushed back, but then I was forced to take a smaller truck which caused me to make more trips, which in turn cost me more money for "additional miles". Truck was also dirty on the inside. Absolutely ludacris.

Rating:

3.0

Try to actually have the equipment asked for. Suddenly getting a smaller truck only a day or two before moving day is unacceptable. There is absolutely no way to reschedule external help with that late of a notice

Rating:

5.0

Very kind, courteous, very helpful, and are always friendly and I appreciate the people that work in the store, and the equipment is always clean and properly taken care of. I would recommend this place to everyone.

Rating:

3.0

Convenient location, and nice enough people. Not well enough staffed to get customers in and out. The truck I rented was not clean in the cab or in the back. A walk-through at the end of my rental experience was not completed with staff, and I was overcharged for gas, them indicating the gauge was significantly lower than where it was when I had parked.

Rating:

5.0

Nothing to improve. Great service

Rating:

5.0

Friendly agent

Rating:

5.0

Great professional help!!

Rating:

5.0

The receptionist was kind and knowledgeable. Very helpful throughout the process. The car I rented was a bit dirty inside. Overall, it was great experience.

Rating:

1.0

If it wasn’t for the fact we were moving on short notice I would’ve rented from another vendor. I arrived at McClendons hardware of sumner WA to pick up my 26’ supermover, and when I got out to the truck I was shocked to see that The truck had several sizable damage spots on the side (not documented by the photos provided by U-Haul) the truck smelled moldy so I needed to purchase a vent pod to deal with the smell, steering wheel/cup holders/center console/seats were coated in a nasty sticky substance that I had to clean, had no windshield wiper fluid so we needed to stop halfway through and pick some up at a gas station, and an OPEN used pack of NarCan on the floor of the truck. One full package of narcan was located and left in the center console.

Rating:

5.0

Picking up my unit was super easy and fast. McCleodon’s yard was easy to get in and out of. Both check-in and out process was quick.

Rating:

4.0

The equipment was dirty (which had no consequences for my purposes); however, when I attempted to report the cleanliness problem through the app, the app placed a $25 cleaning fee. Even though I correctly documented the condition when I processed the through the pickup sequence in the app, the app automatically attempted to place me at blame for the untidy condition. My assumption is that the previous renter did not accurately convey the dirty condition upon return. In this instance, the convenience of the self-service app falls short and required a direct intervention from the very helpful person at McLendon’s. Although I am satisfied with McLendon’s handling of the matter, the app has some quirky attributes that could result in additional charges if the consumer is unaware.

Rating:

1.0

worst uhaul I ever picked up dirt trash nails I will use budget from here out

Rating:

1.0

Don't cancel delivery the day before and make a solution the customers problem to figure out. Regret that I had no choice but to use this company, customer service has always been garbage.

Rating:

1.0

it took me over an hour to get the uhaul itself . made our day go extremely late . “avoiding the line” is a lie, the employees seemed inconvenienced & when i told her i needed uhaul keys, she told me to go wait at a different counter and she’d call someone over as there were several other people waiting to be helped at the counter. spent over 30 minutes inside for what was supposed to be contactless .

Rating:

4.0

First truck I had was dirty and missing a catalytic converter. Second vehicle was dirty inside and in storage box. It was super loud like it had an exhaust leak. Truck had good tires and did the job well. The employee at this location was Ben and he was awesome to deal with. He really did his best to go above and beyond. I recommend Ben highly for his customer service and helpfulness.

Rating:

3.0

I had to go to this location as the Location my original reservation at Sumner on auto ave didn't have the appliance dolly and I was moving a refrigerator and only that - and I couldn't do it without the dolly. Even though I rented a dolly in my reservation. Then we got there and the 15 ft truck didn't have a key - so they rented us the 17ft. but charged us the extra money even though it was their problem of not having the key - but we were sent there for that truck. I had people paid to help us at a certain time - and it really screwed up our schedule. We were very lucky to make this all work - but it was so very frustrating.

Rating:

5.0

COUNTER PERSON VERY BUSY BUT TOOK CARE OF WITH ME QUICKLY. THANKSGIVING EVE.

Rating:

5.0

The only problem I had was the back of the truck was dirty from the last person. But over all amazing.

Rating:

2.0

See above...

Rating:

4.0

First truck assigned smelled of marijuana. Truck was swapped. Second truck was clean. Appreciate extra time from Jim and Mario in fixing invoice.

Rating:

5.0

Nothing

Rating:

2.0

To be clear my dissatisfaction is really with u-haul and not this location. I reserved a truck, a hand truck and a furniture dolly on the app specifically so that I could return the truck when we were done no matter the time. The hand truck and dolly were not in the truck when we were picking up, we ent back in the store to get the items and were told they don’t have furniture dolly’s. This was very frustrating as we were mostly trying to move furniture. Then when I went to return the truck at 9pm there was no key drop box. I used the online chat to try to get key instructions and they could find no info on the drop box and they had me call the u-haul number. They also could find no drop box info and told me I would have to come back in the morning with the key, an extra 40 mins out of my day. It is frustrating because the app should not have advertised this as a 24/7 location and it should not have let me reserve a dolly they do not have. If I had all of this info I would have reserved at another location that met my needs. Instead this just ended up being very frustrating.

Rating:

2.0

Clean the vehicle, remove other people”s paperwork with all their information out of the vehicle. I asked guy if he could wait for me (10-15 minutes) to drop off that night because that’s when I could get ride , the guy said no. They left hand truck in back of truck, had to tell them to take it out. Won’t use this service again.

Rating:

4.0

We left our garage door opener in our rental and called the next day to get it back but the truck was rented. We still haven’t heard anything back and need to get it.

Rating:

1.0

I was supposed to be able to pick up the 26 foot truck at 8am but when I arrived the app said I had to wait until the store opened. I reserved it with the 24/7 option. I then saw an employee and asked if there was anything they could do and he said “nope” and walked away. I then waited an hour till they opened up. The truck I reserved was missing its catalytic converter so I had to get a 20 foot truck. I’m very frustrated with the location and UHaul.

Rating:

1.0

I had signed up for 24/7 pickup when I arrived at 0500 to start my move the location was not open and the keys were nowhere to me found. This put a huge damper in my plans and cause me to drive more miles than I wanted to and such caused the rental to be more expensive. In addition the location charged me twice for the move and also overcharged me. My final bill came out to 104 but when I look at my bank statement it says 127. This is absolutely unacceptable and when I try calling to talk to someone nobody is able to answer my questions. I will never go here again.

Rating:

5.0

Quick and efficient

Rating:

4.0

Literally did this in June and now I’m getting an invoice. Wow

Rating:

5.0

Uhaul app would not work on my Apple phone. This has happened on other occasions as well.

Rating:

5.0

Very convenient. Easy to pick up and drop off location. Friendly and nice people. We just stopped by and rented a truck. Would recommend to my friends and family members.

Rating:

1.0

1111 fryar puyallup just send us around. The lady at 16290 auto place very nice but couldn’t unhook trailer and send us back

Rating:

5.0

Jim was courteous professional, and very helpful

Rating:

5.0

Rep was available upon arrival. He checked my equipment in, and was efficient with closing my order quickly

Rating:

5.0

Employee was FANTASTIC!

Rating:

5.0

I had an awful experience but it was to no fault of this location and was fully uhauls fault

Rating:

5.0

The truck was not very clean. Service was fast

Rating:

4.0

Super friendly but sometimes staff are busy so allow some extra time.

Rating:

3.0

Staff needs training as they were unsure how to handle my rental as I had checked in online and just wanted the key. Process of picking up the key took 25 minutes.

Rating:

4.0

Driver door warped? Would not close properly.

Rating:

5.0

People were great

Rating:

5.0

Nothing

Rating:

4.0

Connections in the store were very poor had to go outside to use my phone during the process. The team there was very helpful.

Rating:

3.0

Unclear where the office or check out was once found it was a distance to the trailers and rentals. The gentleman that helped me was very upbeat and attempted to be helpful however the equipment was faulty and had to readjusted several times on the trip and at one point caused me to stay overnight in a hotel because it refused to work to to degrading

Rating:

5.0

Very professional.

Rating:

5.0

Large lot to drop off the equipment.

Rating:

5.0

Mirrors don't move/adjust on the truck like they do on most U-Hauls. Otherwise it was easy & good service here.

Rating:

1.0

I never received my trolly and I was still charge for it. I was also charged for over 200 miles when I went at most 50. I won’t be going back to this location again. This has never happened to me before.

Rating:

5.0

Everyone at McClendans who helped with the entire process was amazing and so helpful. I will definitely use this location again for any uhaul needs!

Rating:

5.0

Friendly customer service representative

Rating:

5.0

Was told gas tank was full it was on 1/4 drove a total of 6 miles waiting for adjustment

Rating:

3.0

It was frustrating that it took over 25 minutes for someone who could get access to the UHaul keys to be able to help me check out. I was the only person there waiting. Also, the equipment I reserved was not there. The workers were very polite and the return process was much easier.

Rating:

2.0

Pre-renting a U-Haul online was a terrible experience. The app is not at all user friendly. When I arrived at the pick-up location, I spent 20 minutes trying to check in before I finally gave up and went inside. Once inside, I was asked for the same information I'd already provided when I originally reserved the vehicle. Terrible.

Rating:

5.0

The staff @ Mclendonds in Sumner are awsome! Friendly and comunicative. Once we got the billing correct, it went well! I didnt notice until i rolled, the insurance was wrong. I was so glad that Mr. Presscott was apologectic and undertstood. Tyvm to the team at Summer Mclendons!

Rating:

5.0

Best U-haul rental place i have ever been to I highly recommend McLendens u haul service team

Rating:

5.0

I had a wonderful experience.

Rating:

5.0

The whole experience was Prompt and the truck was ready. I always appreciate a hassle free experience.