Customer Reviews for McKinney Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Great people

Rating:

3.0

It’s just an old place. The agent who helped me was very friendly.

Rating:

5.0

He'll yeah....

Rating:

5.0

Everything was great.

Rating:

1.0

Won’t answer their phone. I’m asking why I’m getting charged $50. It’s insane

Rating:

5.0

Very nice customer service and easy to locate.

Rating:

5.0

Very friendly and helpful person working the desk. Computer problems at checkout made things a bit slow and as a result, I was a bit late on the return because I needed the full 6 hours.

Rating:

2.0

The person that helped me was unfriendly and seemed bothered that I came in. Not sure what was going on but her customer service was terrible. Maybe she was having a bad day

Rating:

5.0

More bitches and hoes

Rating:

5.0

Hope was knowledgeable, personable and information that I received was accurate.

Rating:

4.0

My queries via text wasn't answered. Later I realized they operate only till 1 pm. However, I would appreciate if they provide support during off hours.

Rating:

5.0

Great customer service! Kind and punctual!

Rating:

3.0

My only complaint is we were given a truck with a flat tire (16 PSI). When I told the front desk they said its fine and they don't have a pump and gave me a phone number if the tire goes completely flat. Everything else went smooth.

Rating:

5.0

The truck wipers are not in good shape. When it rains visibility was not good

Rating:

5.0

Hope from McKinney Mini Storage and Uhaul was very helpful.

Rating:

5.0

Very simple check-in process.

Rating:

2.0

It's more of a system issue. I was unable to get my vehicle when i arrived. I waited on hold for 40 minutes until a rep told me a workaround.

Rating:

2.0

We were NOT given our dolly that we paid for.

Rating:

5.0

Very nice

Rating:

5.0

Thank you

Rating:

4.0

Good experience

Rating:

5.0

Ms. Hope is very nice and accommodating. The trucks are well kept, clean and all things are in good working condition. This is now my go-to rental.

Rating:

1.0

Try emailing receipts when requested. Argue less with a customer. Don't over charge for services not requested.

Rating:

3.0

There wasn't a problem with the location but throughout the entire rental process customer service was horrible. I had to wait over 30 minutes while the store rep was trying to clear the rental for pickup. Problem was with your system. After the pickup I have called 3 times to change the location for drop off but no one was able to help me since you were still having a problem with your system. I think you should go back to simple paperwork if you can't handle a server based digital forms.

Rating:

5.0

The pick up and drop off was complicated. Website and app do not work that well.

Rating:

1.0

Charged me two day rental for 4 hours or less of total rental period

Rating:

1.0

Over priced

Rating:

5.0

Got the vehicle I ordered, knowledgeable front desk. East return

Rating:

4.0

Set price for hourly rate such as two hour use

Rating:

1.0

The person who attended me was rude, I arrived to pick up the truck at 1pm because I had the reservation made, he closed the door in my face because he said it was closed and left. if name is frigida

Rating:

5.0

Bree is amazing -- thank you so much for your truck size recommendation, and for being so thorough and answering my questions during the check out process.

Rating:

3.0

Again, not the location we requested. Truck was dirty at pick up. The truck is a gas hog despite all the signage claiming fuel efficiency. Overall not a great experience.

Rating:

3.0

The door seal on the driver's side door was falling down and needed to be repaired or replaced. We couldn't get it to stay up and eventually just let it fall to the cap floor.

Rating:

2.0

My comments are regarding your app to return the vehicle. Extremely poor functionality, which led me to go to multiple locations because the app thought I was returning the truck to the same location from which I rented it. Furthermore, I was quoted that mileage over the 300 mile limit would be billed at $0.40/mile, but I was invoiced at $1/mile. Extremely dissatisfied.

Rating:

2.0

Did the online check in and wasn’t informed that I would be charged for not doing online check in which I wasn’t aware of. I asked the team member if I had to do anything other than drop off the keys and he said that was it. Now I’m waiting an hour to speak to someone in regards to this, what a waste of my time.

Rating:

5.0

Preston couldn’t have been more helpful. He opened on his off day to help sort out my online issues and was incredibly helpful and pleasant!

Rating:

5.0

Preston, the owner, was really helpful and supportive of all the questions I had. If you're in the McKinney area, I highly recommend his location, plus he also has storage buildings for all your stuff.

Rating:

4.0

I Will complain your company charging me much more mileages payment . I have mileage record with me. Bad experience

Rating:

5.0

Preston was super helpful and explained everything in detail. I would definitely recommend this location to family & friends.

Rating:

5.0

Employee was exceptionally helpful when I made a mistake and booked for the wrong time. He went above and beyond to accommodate us.

Rating:

1.0

Terrible experience. The manager at the location I used was rude and very disorganized. He did not get the vehicle checked in until a day after I returned it, and when he finally called me to let me know the vehicle was checked in he tried to tell me that he gave it to me with a full of gas, which was not true the vehicle had 5/8 of a tank of gas when I left the lot. I took a photo of the dashboard and submitted it to U-Haul as required. Also the receipt he sent me had completely different mileage than the photos I took when I left with the vehicle and returned with the vehicle. When I saw this and knew it was incorrect I immediately called the location and my call was blocked. I called many times throughout the day and the phone would just ring and instantly hang up on me. Clearly the manager had blocked me and was refusing to talk with me. So I was overcharged with the mileage and I was not reimbursed for the extra gas. I was told to return the vehicle with 5/8 of a tank exactly but he advised me to put extra gas in and then I would be reimbursed for the extra gas. I was not reimbursed. Also due to the incorrect mileage being shown on the receipt I was not reimbursed for the extra miles I paid for. Had a very bad experience and I will never use U-Haul again

Rating:

5.0

Nothing

Rating:

5.0

Preston is excellent.

Rating:

5.0

PRESTON IS AMAZING!! I cannot recommend this place enough. They are so helpful!