Customer Reviews for McKenzie Mall
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent hassle free customer service. Thanks for making this task so easy and simple!

Rating:

3.0

Drove past other uhaul locations to get to the Mckenzie mall. Wish I didn't have to.

Rating:

3.0

poor lady at counter of store was unable to help other than point me at the trailers, when i told turn signal didnt woek on passenger side she did quickly get on phone with some one and get me a different trailer. then system was down and she entered the change later when system came back up.

Rating:

5.0

Super nice place and the person that runs it is super nice and willing to go above and beyond to assist her customers

Rating:

3.0

Store personnel directed me to go outside to connect the trailer and then come back to notify them when I was connected so that they could take a picture. Aside from me having to do HIS JOB, I had to go searching for him so that he could take his picture. I went into the store looking several times before he appeared and came outside to take the picture of the hookup that I did myself.

Rating:

4.0

Easy to drop off.

Rating:

2.0

Was accused of not returning the rental. Renter obviously does not keep a check on his inventory. Returned the unit the day before it was due back just to be contacted saying I never returned it.

Rating:

1.0

The cab was filthy floor covered in dirt, finger nail clippings in the cup holder and the cargo area was infested with ROACHES!!! Truck had small amounts of damage here and there but I have pictures and video to prove it all. We had to spray the entire back with poison and then use leaf blowers to blow it out, yes there was that damn many. I have used Uhaul several times over multiple years and never encountered this. Also the truck was not mechanically sound. Front end needs to be looked at as well as the brakes front and rear. ABSOLUTELY HORRIBLE!!!

Rating:

5.0

The person who handled Uhaul business was not there and the only one there did not know what to do. Fortunately, she was able to contact the person and find out what needed to be done. It might be a good idea to have more employees trained to handle these transactions.

Rating:

1.0

Associates had no knowledge of the pick-up process or me checking in on my mobile device. I had to wait additional time for the employee to call multiple people. She also continuously told me my reservation number had to match the serial number of the truck, which absolutely made no sense. They do not need to be allowed to be one of your locations any longer.

Rating:

5.0

Well I was told that I would receive a 100 free miles but once I rented the Uhaul for a few hours and later returned it I then noticed that I had to pay for all the miles when I was originally quoted as having some free miles so I think I should reimbursed for the difference otherwise this is fraud just get ones business...

Rating:

2.0

The cab of the truck stunk so bad that I had to stop and air it out after spraying it down to get the stink out of it Snd this thing drank gas like a camel drinks water. You may want to warn customers next time

Rating:

2.0

Did not have the equipment I had ordered and this location that I was taken to pick up my truck was about 30 miles from where I had originally scheduled

Rating:

1.0

tried to charge me 2 days extra and wrong location fee

Rating:

1.0

The personnel on afternoon shift was un knowledge about my drop off procedures and said he did not know how to unhook trailer. Had me park it in a specific place which was on a slight decline and when I unhooked it it began to roll. No help was provided

Rating:

5.0

No improvements needed.

Rating:

5.0

My experience with this location and the store owner was excellent. However, my experience with U-Haul itself was the worse rental hassle I have ever had. The store owner was very patient with me while I was on hold with U-haul for over 2 hours, even let me use his phone charger while on hold.