Customer Reviews for McKays Hardware LLC
(U-Haul Neighborhood Dealer)

716 reviews

4939 W Ray Rd Ste 10   Chandler, AZ 85226

(480) 496-6510

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(480) 496-6510

4939 W Ray Rd Ste 10
Chandler, AZ 85226

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent

Jorman Dodson Rodriquez Espana 
Rating:
5.0

Customer did not leave a comment.

sayed bator naqarar 
Rating:
5.0

Customer did not leave a comment.

Alden Canyon 
Rating:
5.0

Customer did not leave a comment.

Susan Eidson 
Rating:
5.0

Customer did not leave a comment.

Dianne Everson 
Rating:
5.0

Great service.....Gary and his crew are the best!!!

RODERICK GONZALEZ 
Rating:
3.0

The truck was very dirty inside and smelled like cigarettes. Also I filled the tank over the amount I should have and no credit was offered. I will never use this location again.

Julian Donley 
Rating:
5.0

Everything was great at a reasonable price. I reccomend this company

Loretta Wilson 
Rating:
5.0

Customer did not leave a comment.

mike kendrick 
Rating:
5.0

Everyone was courteous and helpful.

MARK EHLERS 
Rating:
5.0

Friendly and professional service. The transaction was easy and quick. Knowledgeable staff.

Aaron Edmister 
Rating:
4.0

Customer did not leave a comment.

sophina begay 
Rating:
5.0

Customer did not leave a comment.

Norman Neracker 
Rating:
5.0

Customer did not leave a comment.

MARK BOUIASSA 
Rating:
3.0

People need to be friendlier to customers both picking up and dropping off !!!!!!

JERRY SIMMONS 
Rating:
5.0

Nothing everyone was great and I had no issues thank you!

MARK SIMON 
Rating:
5.0

Customer did not leave a comment.

Richard Mayne 
Rating:
5.0

Customer did not leave a comment.

laura roosen 
Rating:
5.0

Customer did not leave a comment.

dave tometich 
Rating:
5.0

Take trucks in for maintenance

Joshua King 
Rating:
2.0

Employee who came to me asking me. What I needed. I told him I'm dropping off a uhaul. He asked me what? Again I told him a uhaul. He was very rude. Asked me a trailer or truck. What is a Uhaul???Bad attitude.

CRISTINA MEZA 
Rating:
5.0

Customer did not leave a comment.

Brandon Evans 
Rating:
5.0

Customer did not leave a comment.

Richard Robinson 
Rating:
5.0

Easy pick-up and drop off. Kind and helpful staff. I'm very pleased!

Kim Dobras 
Rating:
5.0

Customer did not leave a comment.

Dynasia Rencher 
Rating:
5.0

Super customer service!

Richard Lang 
Rating:
5.0

Employees were courteous, helpful and efficient

Russell Funk 
Rating:
4.0

Customer did not leave a comment.

TUAN MA 
Rating:
4.0

Customer did not leave a comment.

Chelsea Hedderman 
Rating:
5.0

Great customer service

JAMES CATES 
Rating:
5.0

Great customer service and easy checkout!

Marcus Thomas 
Rating:
5.0

Friendly staff

Jim Van Wicklin 
Rating:
5.0

The staff here was very helpful and the rental transaction, including reservation, payment, hook up, and inspection, were excellent. Unfortunately, I needed the damage coverage within 24 hours. This was no reflection upon this dealer. They were very courteous and helpful when I had to report an accident. Fortunately, I had paid the small fee in advance!

Chad Austin 
Rating:
5.0

We rent often and service and equipment has always been up to expected standard.

mike kendrick 
Rating:
5.0

The owner was extremely courteous n professional , much appreciated

Ben Astorga 
Rating:
3.0

Return process online and via application was a nightmare

Oscar Ruiz Mendoza 
Rating:
5.0

We have used this location many times service and equipment has always been excellent

mike kendrick 
Rating:
5.0

Customer did not leave a comment.

Louis Molinari 
Rating:
5.0

The gentlemen who helped me were great. In and out with ease, hooked up and got rolling quick. Return was a simple process and it made for a great day.

Anthony Barnette 
Rating:
3.0

The truck was clean and in relatively good condition but it might need new shocks or something. The sign on the side said “gentle ride van” but it was more like a bucking bronco. It was literally the worst riding vehicle I’ve ever been in. Terrible! Something with the suspension system needs work. The only other thing was the load share. They asked me to tow back an eight foot trailer for a discount. I agreed because I’ve seen small aluminum 8ft uhaul trailers. They’re light and can’t carry much weight. The big box I brought back was over 2500lbs(box & trailer). My fuel mileage really suffered so had I known what it really was I probably would not have done it. Just to be clear, this has nothing to do with Mckays hardware, they were great.

Randy Ferri 
Rating:
5.0

Customer did not leave a comment.

Craig Bubier 
Rating:
5.0

Wyatt was amazing, made the return experience simple, easy & quick. Wyatt had a huge smile and his customer service was on point.

Angela Wilson 
Rating:
5.0

This was the BEST experience we’ve had renting a truck. We will definitely use this location again if we need a local rental!

Allison McDonald 
Rating:
5.0

Great customer service

DAWNEVA APODACA 
Rating:
5.0

Customer did not leave a comment.

RODERICK GONZALEZ 
Rating:
5.0

Great service

MATTHEW SYLVESTER 
Rating:
5.0

Customer did not leave a comment.

David Gregory 
Rating:
5.0

All good

Kenneth Schofield 
Rating:
4.0

The rig I'd booked was not returned on time by the prior user. i Received a call with an explanation and acceptable alternative 45 min before I was to pick it up. Good job.

STEVEN MICK 
Rating:
5.0

Excellent location.

Richard Lang 
Rating:
5.0

Customer did not leave a comment.

dave tometich 
Rating:
5.0

Love this location! Very easy and convenient.

Justina Dean 
Rating:
5.0

Customer did not leave a comment.

Brian Jones 
Rating:
5.0

Customer did not leave a comment.

Thomas Smith 
Rating:
5.0

Customer did not leave a comment.

jeff palon 
Rating:
5.0

Always easy and great

leevon motes 
Rating:
2.0

The 26-foot truck was not electric, could not adjust mirrors. Didn't have much power, no giddy-up. Not a smooth ride at all. I've driven 26-foot U-Haul trucks recently with a much smoother ride. I'll have to make sure to check for an electric up-to-date U-Haul truck, next time I rent. I definitely will not rent from this location again. I asked to use the facilities when I returned the vehicle, truly had to pee but was told they didn't have a public bathroom. I was taken back. Anyways, enough said.

James Lamb 
Rating:
5.0

Excellent customer service. Will be back and refer as well.

Charles Kimbrell 
Rating:
5.0

Fast and great customer service

Frank Polimene 
Rating:
1.0

Cleaned vehicle and brought it with full gas. Got charged for 1 gallon less and van not being clean although I took it to the car wash right before I dropped it off

mosab mohamed 
Rating:
5.0

I have rented a UHaul truck on multiple occasions & each time I’ve had the best service. I like they way they operate =)

Stephanie Orozco 
Rating:
5.0

Mike was very helpful and courteous, and even offered tips for driving and backing up with a trailer, and tips for future trailer rentals if needed. QAnd their hardware store is really good, and everyone there who I've dealt with has been extremely nice and helpful.

steve roth 
Rating:
5.0

Only thing is that most of the people check in when the store was opened and hence a long line of waiting to pick up the trailer

Michael Jiam 
Rating:
4.0

Customer did not leave a comment.

gabriella gomez 
Rating:
4.0

Nothing really.

JOHN VUKICH 
Rating:
5.0

The guys were great and very helpful

Mona Gonzels 
Rating:
4.0

Customer did not leave a comment.

Kahyun Nam 
Rating:
5.0

Customer did not leave a comment.

kimberly hampton 
Rating:
1.0

too many things to list here. I am writing to the president of UHaul and will call to request that I deliver it in person.

Laura Alexander 
Rating:
5.0

Customer did not leave a comment.

Sherry Nanty 
Rating:
5.0

Great service from McKay's

RODERICK GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

JACK BALL 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN enos 
Rating:
5.0

Best ever

Mark Simmons Jr 
Rating:
5.0

They were very accommodating and fast with drop off.

MARTY MONTOYA 
Rating:
5.0

Customer did not leave a comment.

Joseph De Riso 
Rating:
5.0

Customer did not leave a comment.

MARIA LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Brandon Evans 
Rating:
5.0

Customer did not leave a comment.

BRIAN CLIFFORD MUNCH 
Rating:
5.0

Always a pleasure renting from McKay’s. They are so helpful and friendly!

JOHN HEFFNER 
Rating:
5.0

Quick and easy. Very convenient!!!

steve sammon 
Rating:
5.0

Great customer service and expedited pick-up/ drop off.

Melvin Hunter jr 
Rating:
5.0

The team member who helped me was wonderful!

Julie Himmler 
Rating:
5.0

Always a pleasure renting a U-Haul from McKays True Value. Great selection, easy to make reservations great service all around.

NICHOLAS SMITH 
Rating:
5.0

Thanks to Griffin, we were in and out quickly, despite swapping out the vehicle we were towing with at the last minute.

Herbert Speight 
Rating:
5.0

Store was clean and friendly. They had a gentleman ready to help me offload the trailer

Jamie Giffen 
Rating:
2.0

The truck I got needs to have the tires balanced and the allignment checked. It would shake pretty bad at higher speeds (>50 mph). IT made the drive slow and dangerous. IT was worse than other rental experiences.

Michael Heien 
Rating:
3.0

That person who I turned in the trailer stated that the trailer had just been serviced. Yet the trailer had no tail lights, all were out except too left rear light.

Sabrina Felix 
Rating:
4.0

Customer did not leave a comment.

Gengxin Zhang 
Rating:
1.0

Over a month after I rented and returned the truck I rented, I get a 265.00 charge that claims I was in an accident or damaged the truck. I did no such thing. In fact 2 weeks later I rented the exact same truck for a week.

Nelson Usher 
Rating:
5.0

Customer did not leave a comment.

enrique guillen 
Rating:
5.0

Customer did not leave a comment.

Kelly Burns 
Rating:
5.0

Customer did not leave a comment.

William Cabano 
Rating:
5.0

Customer did not leave a comment.

Derrick Johnson 
Rating:
5.0

Customer did not leave a comment.

Juan Rios 
Rating:
5.0

Awesome customer service. Very pleasant and positive experience. A++

Colen Coggan 
Rating:
5.0

Customer did not leave a comment.

ROBERT MARCOVITZ 
Rating:
3.0

Customer did not leave a comment.

JENEEN REED 
Rating:
5.0

Customer did not leave a comment.

Karmie Christian 
Rating:
5.0

Customer did not leave a comment.

Terrance Jasper 
No reviews have been submitted for this location.

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