Customer Reviews for McGowen Chemical Co Inc
(U-Haul Neighborhood Dealer)

63 reviews

3 BB & H Rd Hwy 11   Moselle, MS 39459

(601) 255-1778

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(601) 255-1778

3 BB & H Rd Hwy 11
Moselle, MS 39459

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy and great service

Gregory Jackson 
Rating:
5.0

Great location for my move and easy pickup and return

Gregory Jackson 
Rating:
3.0

Customer did not leave a comment.

Claire Ladnier 
Rating:
4.0

Customer did not leave a comment.

John Clemons 
Rating:
5.0

I rent from this location frequently. Also, I use and will continue to use Uhaul to rent. However, this time I was charged for two days even though I only rented the trailer for 6 hours. I'm not sure what happened.

Jason Musgrove 
Rating:
5.0

Olivia was super nice.

jimmy sellers 
Rating:
5.0

Customer did not leave a comment.

Glen Mallette 
Rating:
5.0

Customer did not leave a comment.

Jeffery Coulter 
Rating:
5.0

Always have what I need when I need it. Friendly, quick over the phone set up. Trustworthy. Will use for all my uhaul needs

Marilyn Coleman 
Rating:
1.0

everything went wrong with this shipment. Could not contact any one by eamail. When I called and waited 30 minutes the person did not know anything, could not get any info on computer so I was put on hold while he called the local dealer for info.

Lee Middleton 
Rating:
5.0

Customer did not leave a comment.

Mike Patterson 
Rating:
4.0

Customer did not leave a comment.

James Bradley 
Rating:
1.0

Customer did not leave a comment.

SANTANA ALEXANDER 
Rating:
5.0

Customer did not leave a comment.

cheryl merrill 
Rating:
5.0

Customer did not leave a comment.

JOHN BURKE 
Rating:
5.0

Customer did not leave a comment.

Cameron Spencer 
Rating:
1.0

Customer did not leave a comment.

Johnny Crosby 
Rating:
3.0

Customer did not leave a comment.

Brian Smith 
Rating:
5.0

Customer did not leave a comment.

Patrick Atwara 
Rating:
5.0

Customer did not leave a comment.

Jabreann Thigpen 
Rating:
5.0

Very nice people.

Roland Graves 
Rating:
4.0

They werevery helpul.

Bradley Eymard 
Rating:
1.0

Poor communication, received a phone call the day after I was initially notified about my boxes arrival because staff could not recall our conversation from the previous day.

REBEKAH KOLLAR  |  Overall Experience 
Rating:
4.0

The trailer itself was awesome! The location where I picked it up opened early for me and she was very professional! Rental for just a few hours of use was expensive!

Leroy Fruge 
Rating:
3.0

Customer did not leave a comment.

Gay Rogers 
Rating:
4.0

Customer did not leave a comment.

Gay Rogers 
Rating:
5.0

Customer did not leave a comment.

martin james 
Rating:
1.0

They never sent me a contract receipt. They said they were emailing it to me, but only emailed the insurance information. Also apparently never added the extra days or insurance I was charged for with the contract.

Tom Belcher 
Rating:
2.0

Trailer blinker lights did not work

Timothy Gatlin 
Rating:
3.0

Make ramps more secure. Really noisy

Joshua Wilcox 
Rating:
1.0

Have a knowledgeable and willing to help staff the reservations line totally ruined our plans. we were told there was a 10 ft truck at one locations and there was not one that was clean and ready to go......we would have had a 2 hour wait, so then they sent us to another city to get a truck and they didn't have it ready when we got there........awful experience all the way around for pick up locations--2 had no clue

Truett Beasley 
Rating:
5.0

Customer did not leave a comment.

JENE GUIDRY 
Rating:
3.0

Customer did not leave a comment.

steve sellers 
Rating:
3.0

My reservation did not get sent to this location. Luckily they had a truck available. Had to call the owner and arrange for an office person to come in from home.

Donna Nary 
Rating:
5.0

Customer did not leave a comment.

Brad Brownlee 
Rating:
2.0

Have someone available who is knowledgable regarding Uhaul contracts

JACK WILSON 
Rating:
5.0

Equipment was ready at time it was supposed to be. Manager was very friendly and had us on our way very quickly.

russell hawkins 
Rating:
5.0

Wonderful folks to do business with. Highly recommend!

MICHAEL MCMULLEN 
Rating:
5.0

Customer did not leave a comment.

Adam Vega 
Rating:
3.0

They changed locations on me and let me know the day before not happy in regards to this

Connie Reeves 
Rating:
4.0

Customer did not leave a comment.

Michael Meek 
Rating:
3.0

Tow dolly strap was installed improperly on passenger side.

Randy Walker 
Rating:
5.0

I was grateful for the staff's willingness to accommodate my being late for pickup. I work about two hours away from home and was pushing to get there on time. They were kind enough to stay until I got there. That is customer service at its finest.

LuCina Taylor 
Rating:
3.0

Customer service was excellent .. Just kind of out of the way from Meridian Ms

Kathleen Boles 
Rating:
4.0

Customer did not leave a comment.

Ray Tharpe 
Rating:
3.0

I had to drive 25 miles to get this trailer, after location to pick up changed 3 times. That makes a total of 100 miles to go pick it up and take it back. I had a trailer reserved closer but it was given to someone else

gilbert wilson 
Rating:
4.0

I just had to go out my way to get the uhaul because they didn't have one at the requested location. It would be nice to transport one to location requested or get any discount at pick up at another location.

garry hickman 
Rating:
5.0

I was very pleased lady was very friendly went out of the way to make me feel like family just need more trucks to rent

Steve Patterson 
Rating:
5.0

Customer did not leave a comment.

Daniel Leggett 
Rating:
3.0

Equipment very dirty.

HERB JARMAN 
Rating:
3.0

Customer did not leave a comment.

Donna McClain 
Rating:
5.0

Customer did not leave a comment.

KATIE WALLIE 
Rating:
1.0

For starters, you can deliver the trailer to the location promised. We were told 3 times that the trailer would be ready for pickup at the Broadway location in Hattiesburg at 4 pm. At noon on the pickup date, we received a voicemail that the trailer would have to be picked up in Moselle at McGowen Chemical, an additional 30 minutes away. The Moselle location was basically a dump and the time to process our pick up took far too long even though the man who did the computer processing was nice. The trailer had not been swept out since the last use. We had complained to your customer service over the inconvenience of having to drive to Moselle to get the trailer on such short notice and were told we would receive a $50 credit to our final bill, which did not happen. We would not recommend UHaul to anyone because we don't trust the company anymore to tell the truth to customers.

JOANN RAANES 
Rating:
5.0

Customer did not leave a comment.

RONALD CAMRON 
Rating:
3.0

Customer did not leave a comment.

RYAN GRAYSON 
Rating:
3.0

Customer did not leave a comment.

LESTER HADDOX 
Rating:
5.0

Customer did not leave a comment.

AMANDA DECOSTA 
Rating:
4.0

Customer did not leave a comment.

James Thompson 
Rating:
5.0

Customer service was exceptional courteous and friendly. Would recommend to family and friends. Thank you.

PEGGY HOGAN 
Rating:
3.0

Customer did not leave a comment.

John Ainsworth 
Rating:
3.0

Customer did not leave a comment.

KATRINA CHEWNING 
Rating:
5.0

Customer did not leave a comment.

Robert Cox 
No reviews have been submitted for this location.

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