Customer Reviews for McCleery Safe Storage
(U-Haul Neighborhood Dealer)

155 reviews

10037 W US Hwy 50   Lebanon, IL 62254

(618) 623-4408

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 623-4408

10037 W US Hwy 50
Lebanon, IL 62254

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing to improve upon. Mr. Paul McCleary is a great source to rent UHauls from. Highy recommend him.

FRANK HELLSTERN 
Rating:
5.0

Friendly and professional representative at this location.

Frederick Dequina 
Rating:
5.0

Customer did not leave a comment.

Joy Gomez 
Rating:
5.0

Smooth and easy drop off!

Henry Roux 
Rating:
5.0

Customer did not leave a comment.

Taylor Williams 
Rating:
5.0

Customer did not leave a comment.

John Isenhower 
Rating:
5.0

Customer did not leave a comment.

Lora Eitzenhefer 
Rating:
5.0

very smooth going in picking up and returning the trailer. your online tutorials were very helpful

Barry von Tobel 
Rating:
5.0

Everything was great. Simple and easy! Thank you!

Kevin Weinard 
Rating:
5.0

I was taken care of quite nicely

Michael Karraker 
Rating:
5.0

Customer did not leave a comment.

Jakob Harris 
Rating:
5.0

Customer did not leave a comment.

John Brummer 
Rating:
5.0

Customer did not leave a comment.

Romona Dolson 
Rating:
5.0

Had no issues they were quick and friendly.

David Arellano 
Rating:
5.0

Owner was extremely helpful and knowledgeable!

Doug Missey  |  Overall Experience 
Rating:
5.0

It was closed. Called the 800 number but they said that someone would notify the people. Left the key in the drop off box. Overall…. It was great.

Sandra Lemos 
Rating:
3.0

Cab of truck “looked clean” but there was a sticky residue in cup holder. (We cleaned for next family) The back of the truck had not been swept, looked like someone unloaded in the rain, lots of dirty footprints. Other than cleanliness it was ok.

Herbert Bindel 
Rating:
3.0

Customer did not leave a comment.

Kimberly Lincoln 
Rating:
5.0

Customer did not leave a comment.

Kyle Szugye 
Rating:
5.0

Paul McCleery is a very helpful guy who is responsive to his customers’ needs! Facility is always maintained in great condition and security is top notch.

Brian Jay Powers  |  Overall Experience 
Rating:
4.0

Directions could be updated online.

david deloney 
Rating:
5.0

Customer did not leave a comment.

Judy Johnston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew fairlie 
Rating:
5.0

Keep up their customers service.

EDGAR SANTIAGO 
Rating:
5.0

Very great facility and staff. I look forward to using them again in the fall!

Kyle Hopping  |  Overall Experience 
Rating:
5.0

Excellent service. Will be using this location for any future U-Haul needs.

Nathan Williams 
Rating:
3.0

I never moved out of my storage.

Theresa Orr  |  Overall Experience 
Rating:
4.0

The rental was handled very efficient manor with a smile.

Bob Watson 
Rating:
5.0

Customer did not leave a comment.

Travis Stender 
Rating:
5.0

Great storage and would definitely continue to use this storage if I was back in this area. Moving to a different state and hope I can find a place a good as this.

Josh Hendrix  |  Overall Experience 
Rating:
5.0

Was looking for motorcycle trailer

jim moore 
Rating:
5.0

Customer did not leave a comment.

jim moore 
Rating:
5.0

Dropped off after hours.

Debbie Mueller 
Rating:
5.0

Great to work with

Dawn Wright 
Rating:
1.0

This guy had no clue did not take pics after hook customer had to hook up himself he was no help at all

Michael Talbott 
Rating:
5.0

Mr. McCleery is awesome and we appreciate him taking care of us with each rental.

Jason Beebe 
Rating:
5.0

Very helpful and attentive to my needs.

TERRY POINDEXTER 
Rating:
5.0

Customer did not leave a comment.

Dennis Gregory 
Rating:
5.0

Customer did not leave a comment.

Gary Leppke 
Rating:
5.0

Customer did not leave a comment.

Gary Leppke 
Rating:
5.0

Great Job !!

Daryl Johnson  |  Overall Experience 
Rating:
5.0

Excellent service and communication.

John Stevenson 
Rating:
5.0

Customer did not leave a comment.

Eric Mark 
Rating:
5.0

Customer did not leave a comment.

Jason Beebe 
Rating:
5.0

Great service and friendly folks. Cameras and lighting and fencing protects your RV . If you're looking for friendly person and business, this is the place.

Kenneth Getz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Beebe 
Rating:
5.0

Customer did not leave a comment.

Sal Macaluso 
Rating:
5.0

Salesperson very helpful and easy to work with.

Henry Huff 
Rating:
5.0

Customer did not leave a comment.

Monique Jameison 
Rating:
5.0

This location was not our first choice but only choice and PAUL made it Amazing! This man went above and beyond to help me out on a rental. I would highly recommend him and this place of business to Anyone! 6 Star Service, not just 5.

Julie Switzer 
Rating:
5.0

Great facility. The gentleman who runs this location is very friendly and accommodating.

Wesley Evans  |  Overall Experience 
Rating:
5.0

My experience with McCleery was great. Trailer worked perfectly and moved my daughter’s belongings safely through five states and heavy rain. Trailer handled well for the entire trip.

Chris English 
Rating:
5.0

Customer did not leave a comment.

Brian Young 
Rating:
5.0

Great experience and highly recommended. Will use again if I need a storage location.

Kenneth Mosby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaDonna Andrew 
Rating:
5.0

Customer did not leave a comment.

Dennis Renfrow 
Rating:
5.0

Customer did not leave a comment.

KIM YAUNCHES 
Rating:
1.0

This is one of the worst experiences i have ever had. To begin with i rented a 26 foot truck from the Breese Il location on Wednesday, on Thursday i was called by a uhaul agent to confirm my reservation. As he bang talking he said my pickup was in Belleville Il. I stated no it is for Breese IlL on Saturday the 17th. He said he was sorry but the location where my reservation was made would not have the equipment. So I cancelled the reservation. On Thursday i called around and was unable to reserve a truck. On Friday i reserved a 26' truck at the Lebanon Il location called McClerry sFe storage for 9am. I arrived at 855am to find that the owner was not there and everything locked up. I called several times and no answer. I called uhaul and they said they could switch it over to a mobie pickup and transfered me to the verify site which i had to wait on hold to speak with for 50 min. During holding a a customer who was picking up a boat said he had the owners personal cell. He called him and the owner said oh i be up there in 10 min. I waited anout 20 min...still on hold with uhaul. The owner showed up and said oh sorry about that i got caught up in my grandsons t-ball game. I told him ive had 6 people waiting on me for an hour. His response was well just make sure that you put McClerry was late in my review ..with an attitude that cleary showed he did not care at all. Then when i went to inspect the truck it was on a 1/4 of gas. This is a horrible experince from start to finish!!! Completely unsatisfied with the owner and then having to wait for 50 min on hold with uhaul during this frustrating time. Definately unsatisfied!

Greg Little 
Rating:
5.0

Just needed storage for a short time but was happy to have it right in town.

Pamela Herrera  |  Overall Experience 
Rating:
5.0

Great experience, and Paul has been very pleasant and accommodating. One thing that could be better is to prohibit trailers from parking alongside storage unit doors. It limited how close I could back up to the unit and move items with ease.

Brenda Pehle  |  Overall Experience 
Rating:
5.0

Great location with great customer service.

DONNA JANE FITZGERALD 
Rating:
4.0

Customer did not leave a comment.

JERRY SMITH 
Rating:
5.0

Paul is a wonderful person to do business with. Highly recommend this facility!

Garey Zimmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEVI RODNEY 
Rating:
5.0

Customer did not leave a comment.

Allan Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAN HEMESATH 
Rating:
5.0

This location was phenomenal - I was checked in before even getting out of truck. super helpful and knowledgeable

David Kardish 
Rating:
5.0

Customer did not leave a comment.

RYAN JONES 
Rating:
5.0

Broken glass inside of trailer

ETHAN CROSS 
Rating:
5.0

Customer did not leave a comment.

Steven Hendricks  |  Overall Experience 
Rating:
4.0

Got a blow out and it took 2 hrs to get help. Wish it didnt take so long considering I had children with me.

Carrie Witter 
Rating:
5.0

Customer did not leave a comment.

Amanda Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim SMALLING  |  Overall Experience 
Rating:
5.0

Stay the same

JOEL DOZIER 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SCOTT 
Rating:
5.0

Customer did not leave a comment.

Joseph Bible 
Rating:
5.0

Your Service is awesome keep Up the good work!

Yolanda Wells 
Rating:
5.0

Customer did not leave a comment.

Robert Tamburrino 
Rating:
5.0

It wasn’t caused by this location but there was confusion regards reservation as I changed the pick up time in my UHaul online account as per UHaul’s website, apparently the original pick up location was not aware of the time change and no longer had a truck available, I am not sure but the confusion was on the part of UHaul

LORETTA TURNER 
Rating:
5.0

Customer did not leave a comment.

Devin Kaemmerer 
Rating:
5.0

Customer did not leave a comment.

Sam Loring  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE DEVENING 
Rating:
5.0

Very easy! Friendly and professional!

Paul Werries 
Rating:
5.0

Great storage facility , owner goes out of his way to accomodate !

Brian Birks  |  Overall Experience 
Rating:
5.0

Drop off was close to my home and Mr. Mc Cleery was very helpful to do the inspection quickly and send me on my way cause I had a ride waiting for me and was one tired driver!! Look forward to working with him again!

LAURA GOSS 
Rating:
5.0

Customer did not leave a comment.

frank hellstern 
Rating:
5.0

Well maintained facility, friendly staff, full service location. Highly recommend.

Robert Homan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Wright 
Rating:
5.0

Customer did not leave a comment.

Lebanon Victorian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Meinkoth 
Rating:
5.0

Customer did not leave a comment.

Rhonda Pollmann 
Rating:
5.0

Customer did not leave a comment.

KARLA OOST 
Rating:
5.0

Customer did not leave a comment.

JOHN ANDERSEN 
Rating:
5.0

Customer did not leave a comment.

James Richter 
Rating:
5.0

Customer did not leave a comment.

Paul Lowery 
Rating:
5.0

Customer did not leave a comment.

Brent Woods 
Rating:
5.0

Just keep doing what you are doing. The manager there was a delay HHR to work with

STANTON M BROOKS 
Rating:
5.0

Excellent friendly service and quick processing of my trailer pick up.

Mark Holtz 
Rating:
5.0

Customer did not leave a comment.

kenneth BArnhill 
Rating:
5.0

I brought the van back in half the allotted time with more gas than i left with and drove less miles than i estimated and u-haul charged me $30 more than expected.

William Weatherby 
Rating:
5.0

Customer did not leave a comment.

MICHELE HELLSTERN 
Rating:
5.0

Nothing keep up the good work on helping every one out

ANTHONY CASTLE 
Rating:
5.0

The owner was very nice and personable. He was very professional and the process was quick and without complications.

Crishon Black 
Rating:
5.0

Customer did not leave a comment.

josh brennan 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Benbenek 
Rating:
5.0

Customer did not leave a comment.

Brian Goss 
Rating:
5.0

I arrived just prior to closing time, but the attendant stayed after hours to enable me to rent the trailer.

Stan Wiederanders 
Rating:
5.0

Customer did not leave a comment.

Justin Yaun 
Rating:
5.0

my only complaint was with the trailer I rented not having many places to strap things down with traditional ratchet straps other than the 6 inconveniently placed eyelets near the floor. I also understand that a jack is not really needed for a 12 foot trailer but I recently broke my back and it was a bit of an inconvenience to need help to unhook.

Aaron Morales 
Rating:
5.0

The gentleman that helped me pick up and hook up my equipment was beyond professional. I wish that more service professionals were of this caliber. It was an absolutely pleasure to rent from this location.

Joshua Levine 
Rating:
5.0

Customer did not leave a comment.

Keith Springs 
Rating:
5.0

Customer did not leave a comment.

Jasmine Menningen 
Rating:
5.0

Customer did not leave a comment.

Kimberly Morris 
Rating:
5.0

Great service!

CARL KOEHLINGER 
Rating:
4.0

Customer did not leave a comment.

Donna Spurlock 
Rating:
5.0

Great customer service at this location, very helpful and nice owner there. I would definitely rent from this U-Haul location again.

Katherine Cafferata 
Rating:
5.0

Customer did not leave a comment.

Jodi White 
Rating:
5.0

Paul was a great help getting our trailer reservation straightened out after another dealer location sort of had it a mess. I would definitely recommend Paul and McCleary Self Storage as an outlet for this and other items needed.

Steve Mullins 
Rating:
5.0

Customer did not leave a comment.

Larry Birkner 
Rating:
3.0

Customer did not leave a comment.

Donna Spurlock 
Rating:
5.0

Customer did not leave a comment.

Kris Morales 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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