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kenny s
Customer Reviews for McClains Kwike Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr Mcclain does a great job running his shot and out of all the locations in sikeston. He is by far the easiest and most friendly i have had to deal with. I will only be renting and sending my customers to MR McClain.
SCOTT BI enjoy each experience at McClains!
DrPat JI'll give you all 100 percent rating
thomas jMy truck had bad brakes
Joseph GThey staff was helpful on the phone with information & directions, but we got there after it closed & had trouble finding a spot to put the U-Haul.
Carrie PVery professional & helpful when getting truck at our request
Lisa GNo complaints
Felicia MThe only downside I saw was there really wasn’t any signage or instructions on where to park the truck. Other than that, drop off went smoothly.
Danny WNothing, the owner Chalk was amazing and very helpful
Amanda HReceived smaller truck than originally requested so had to make multiple trips which doubled my mileage cost. Then was charged over 350 more miles than was driven. Needless to say, I’m not happy & will never be back to this location. Also will remember to take a pic of odometer upon pick up & return next time. Very poor business practices.
Benjamin WNothing the customer service there was amazing
C.L. SI did have to pick the truck up 40 miles from location. Which I was given that free mileage. But hadn’t noticed till I was all packed and loaded and on the road from Missouri to Arizona we went through an ice storm with no windshield wiper fluid to keep windows clean from the grunge that the 18 wheelers were throwing up while passing me. Then when we went through New Mexico the sun was shining and driver side did not have a sun visor. The truck road well.
Beverly bThe person in charge of UHaul was not there. I left the trailer with a mechanic who works there. He said he would have someone check it in the next morning. I would have felt more comfortable if someone could have checked it in.
DAVID FKeep up the great work that you are providing. Thank you very much
Russell LWell, the front bumper needs to be fixed, and the truck has 137,000 plus miles on. Other than that, the truck got the job done for me.
Daniel WOpened at 8 am and was due 7AM. No way to contact them.
Earl YWe didn’t have any issues at all! First time using U-Haul and it was very easy to do online. Pick up went extremely fast!
James LEverything was great!
ken rLove Uhaul, great customer service, excellent equipment!
Steve CJust keep serving your customers.
DEAN MThey were very helpful and the trailer was in great shape. (I called Cape Girardeau MO and they told me $35. On an 5x8 trailer and when I asked questions they said, they couldn’t answer my questions until I made a reservation. That didn’t sound right). Sikeston answered all my questions they were very upfront about everything!!
carey pDon’t lie got to the storage that I had ordered and there was no storage
Mary INot that we were charged, we did get credit. When we can't get the equipment we ordered to move, please always let the customer know so they can look elsewhere for the equipment. I have no problems using the trucks, they have always been good trucks with no issues.
Anthony GEverything went as smooth as can be. Very well pleased.
VALERY YMobile check in is ridiculously cumbersome. Not accepting a “digital copy” of a passport is asinine.
Jennifer KThis was not my original drop off location. When I made my reservation in advance Uhaul had me dropping off at a location that is no longer in business, they’re phone number was even disconnected! I spent 30 minutes on the phone trying to find a different location. Another address was sent to me so we went there only to find nothing again! I found McClains, pulled in and called Uhaul customer service with another 20 minute phone call. Basically we were in a town that we are not yet familiar with trying to return a 26’ Uhaul. I have used Uhaul many times over the years and this was by far the worst experience ever!
Dawn KDidn’t have furniture dolly or two wheel dolly or blankets. Paid for online, reached out for $30.00 refund to customer service with no luck on resolving $30.00. This was thru u-haul customer service. Not local.
John OI reserved a truck n dolly three weeks in advance. When I get there 8 am to pick up the truck n dolly they have no dolly. So I have to run some place else in town n spend 52 dollars to rent a dolly. Then was charged 24 dollars for fuel which I had already filled the truck back to where it was at pick up. I think I should be refunded the money for the rental.
Carroll OAbsolutely nothing. The guy that hooked up our trailer was fantastic. Friendly, kind, informative. Everything I needed after a long drive there. Give him a raise.
Carol HNo improvements needed - everything was clearly marked and easy to find. I easily walked through the whole process on my phone without anyone's help.
THOMAS WHave a scheduler on call ? Just one in the main customer service office would have been more than helpful. It was very stressful not knowing if I would be penalized for dropping off the vehicle in the original location but not being able to prove I did so. There was absolutely no way I could have waited to return it. Also I didn’t want to be charged for an extra day. 🤷🏻♀️
Michael MGreat job fast and friendly
Harry SThe service was great. Very friendly and helpful.
Vicky JDon't allow prior renters to extend their time if that will cause an upcoming customer to not get the truck they requested. Well in advance we had reserved a 20 ft truck for one week, but had to settle for a much larger, more cumbersome and difficult to handle/drive 26 ft truck when a previous renter was allowed to extend their rental. And despite what you might think, bigger is NOT always better, even for the same rental rate. We had narrow driveways and other obstacles to negotiate and that was made much more difficult with a 6 ft longer and wider truck. The 26 ft truck we got also had an extremely rough ride quality.
rodney mLower your prices! I paid $133 for one round trip. 8 hours! Minimum wage is less than $8. 8 hours of work gets you under $64 before taxes! Honestly, it's not an affordable option. I could have rented a pickup truck for 3 days with unlimited mileage for much less. Which I will be doing next time.
Amy NSatisfied customer!
Tiffany CThey were very acommodating to what I needed. Very agreeable. A very good experience.
Medina WNone! Great service
ED PIt had old food in a bag in th e truck. The smell that came oUT of the vents was so terrible.
JENNIFER REverything was absolutely fine today
MARK HI was 100% satisfied with every aspect of my experience.
Terry BExcellent customer service! I will definitely use again and highly recommend!
Tim U