Customer did not leave a comment.STEPHANIE C.
Customer Reviews for MBL Auto Fredericksburg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for an extra day, and protection plans I declined.ARIELMORGAN S.
I was charged for fuel when the van was actually on emptyâ€¦ like gas light was on.. when I picked it up and I returned it with basically a 1/4 tankâ€¦ was told I'd be contacted by uhaul and still nothingMorgan L.
Customer did not leave a comment.BENJAMIN S.
My appointment was at 9am to pick up a truck. I had checked in on my app but once I got to the "receive key" part, it told me to go inside and get the key from someone inside. Well the building was closed and nobody was there. So I called the building owner MLB auto and he said he would be there in 30 minutes. We waited until 945 for him to arrive. We finally left with our truck at 950am and received it with almost empty gasoline. Once returning the truck around 330pm the building was locked again and nobody was there. (Uhal is suppose to remain open from 9am to 6pm) I checked back in through my app and had to put the keys in the "night drop box". That same evening around 7pm uhal/MLB tried to charge me $270 for gas, claiming I received the truck with almost full gas. The first transaction declined. And so they tried to charge me again. I called uhal and they told me to call MLB, and he then told me to call uhal. Nothing was solved that night. The next day.. Monday the 20th uhal/MLB tried to charge my car 4 times. 2 for $270 and 2 for $107. I called uhal again and they explained to me that they did not see those charges and that the final bill hasn't been applied yet. They opened a case under my name. And am still waiting to hear back regarding this. I am infuriated. I only drove 23 miles. And when I returned the truck it had 45 miles until empty. I didn't put any gas in the truck since I had not driven very far. I should only be charged a few bucks for gas. Not 270 or 107. I don't know what's going on but I'm VERY disappointed with uhal and the experience I had.Leeza P.
The worker/owner was not friendly or helpful and condescending in his tone towards me. The next time that I need to rent a uhaul I will go to the location on Plank Road in Fredericksburg.Tristan J.
Customer did not leave a comment.Reginald N.
Not very friendly. The pricing was not what we were supposed to pay. The end total was about $40 extra dollars. We returned the truck on time and only went 5 miles over what we estimated.Jose R.
This was a dark unsafe looking location. The online after hours turn in procedures were not user-friendly.MOSES U.
It was hard to get the truck and there was no one available to help. If you don't mind having yet another app to check in them this place may be fine but I arrived to a locked door and no one wiling to help me at first. It took 3 calls to the place to get some help. Drop off was easy though.Teresa G.
Customer did not leave a comment.Douglas C.
Customer did not leave a comment.kathy R.