Customer Reviews for Mazo Hardware Rental
(U-Haul Neighborhood Dealer)

288 reviews

17 W Commercial St   Mazomanie, WI 53560

(608) 795-0018

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(608) 795-0018

17 W Commercial St
Mazomanie, WI 53560

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott Larson 
Rating:
5.0

Customer did not leave a comment.

BENNY SQUARE 
Rating:
4.0

Customer did not leave a comment.

james Friedman 
Rating:
3.0

Customer did not leave a comment.

Lexi Cracraft 
Rating:
5.0

My experience was great. It didn't take long. The staff was courteous and knowledgeable.

Paul Pustina 
Rating:
4.0

Customer did not leave a comment.

Stephen Ross 
Rating:
5.0

My experience has been great. Very easy to reserve and the pickup always goes smoothly! Highly recommend them!!

Charlene Paglini 
Rating:
5.0

I’m going to be on my third rental in the last 3 weeks and each time the rental has been great!!

Charlene Paglini 
Rating:
5.0

Get me the size truck I ordered so I didn't have to make an extra trip for more miles and time Erich was not appreciated. The pick up spot people were great but uhaul dropped the ball much. 1 star for uhaul

Rebecca Anderson 
Rating:
5.0

Staff was extremely friendly and helpful. We struggled with Uhaul’s online/app process but they were patient and friendly. I wish I lived closer to this store so I could shop there on a regular basis

Kristopher Krentz 
Rating:
5.0

Make the online check in simpler

Martin Weston 
Rating:
5.0

Customer did not leave a comment.

Soren Batwinski 
Rating:
3.0

rental could be explained better

Timothy Oleary 
Rating:
5.0

Customer did not leave a comment.

Bryan Anders 
Rating:
4.0

Customer did not leave a comment.

Randall Carver 
Rating:
5.0

Customer did not leave a comment.

Joshua Taylor 
Rating:
5.0

Customer did not leave a comment.

Ronald Roman 
Rating:
5.0

Customer did not leave a comment.

Alan Baehr 
Rating:
5.0

Great experience. Andy gave me a walk around and explained the process thoroughly.

JON NOVAK 
Rating:
5.0

Excellent people very professional

john gatlin 
Rating:
5.0

Customer did not leave a comment.

Shayla Porter 
Rating:
5.0

Customer did not leave a comment.

Carl Mundth 
Rating:
5.0

Customer did not leave a comment.

Robert Gebert 
Rating:
4.0

They struggled to complete the details of the reservation and get me on the road. It took about 20 minutes. They were very friendly, though.

Matthew Levin 
Rating:
5.0

Customer did not leave a comment.

Alan Langeteig 
Rating:
5.0

Ice scrappers in the truck

Jon KLETT 
Rating:
3.0

Customer did not leave a comment.

Jon Radlinger 
Rating:
1.0

This location was over 80 miles away from the location we reserved. They did not have the moving blankets we reserved and needed. I will be sure to flood social media with poor reviews of U -Haul!! The stress of moving, then sending us to one location 50+ miles away and finding out the truck was not there and having to drive an additional 30 miles to a very rural location. This took 5 hours out of our final day of preparation for a cross country move. SHAME ON YOU U-HAUL!! Discounted the fees by $150 for 80+ miles and 5 ours of our time. NEVER AGAIN!!

scott edwards 
Rating:
4.0

Very easy to use

Loren Davidson 
Rating:
3.0

equipment was down, they could not give us a receipt for milage charges.

GARY BLAEDOW 
Rating:
4.0

Apparently, the mandated U-Haul check-in process is not entirely conducive to this location. The drop-off location personnel. though, were very helpful and explained why it took a bit longer than usual.

Edward Everett 
Rating:
5.0

Customer did not leave a comment.

Todd Oxley 
Rating:
5.0

Customer did not leave a comment.

Robin Thurow 
Rating:
5.0

Renee and Pam provided excellent customer service. We always get that from them.

michael patzka 
Rating:
4.0

Lockable trailer hitches would be very helpful and a great feature. I appreciated the fact that the tires on this trailer were in like-new condition.

Leonard Jorgenson 
Rating:
5.0

Renee at the pick up site is extremely helpful, making sure I have a trailer available at her location for pick up.

Joseph Yeung 
Rating:
5.0

Your Website is difficult to navigated

joanne smith 
Rating:
5.0

None... The staff at Mazo Hardware were knowledgeable and very helpful!

JOSEPH WEIBLER 
Rating:
4.0

The UHaul was not ready as a 24/7 as promised so we had to wait until they opened which put us 3 hours behind schedule. However, when they opened the gentleman that helped us was very good and made the experience less frustrating.

Rich Moyer 
Rating:
5.0

Customer did not leave a comment.

Bradford Flory 
Rating:
5.0

Customer did not leave a comment.

Carolyn Antonie 
Rating:
4.0

Customer did not leave a comment.

Danielle Casado 
Rating:
5.0

Customer did not leave a comment.

Bill Geier 
Rating:
5.0

Everything was AWESOME!

Gloria WhiteEagle 
Rating:
5.0

Customer did not leave a comment.

Eric Fairchild 
Rating:
2.0

Customer service. Took a half an hour to check in and complete process with me being the only U Haul customer, not including the time to get the rental. Also, maybe don't ask "OK, you're good?", then when I say yes, "Good, it's not my problem anymore. "

Aaron Nelson 
Rating:
5.0

Uhaul charges way to much for weekend mileage. I was very unimpressed. I was also unimpressed with the trucks that were available

Ethan Wickert 
Rating:
5.0

Customer did not leave a comment.

Larry Klich 
Rating:
5.0

Customer did not leave a comment.

Steven Michelson 
Rating:
5.0

Customer did not leave a comment.

DAVID KRABBENHOFT 
Rating:
5.0

The owner Renee was great in every way, best place to do business

james nies 
Rating:
5.0

The u-haul commputer needs to be updated.

pam sutcliffe 
Rating:
3.0

They had trouble with the system finding my tow vehicle, when that was figured out it was a quick pick up. About 30 minutes

Chris Niebauer 
Rating:
5.0

You're already doing amazing at everything thank you!

Patrick Lind 
Rating:
4.0

Customer did not leave a comment.

Mark Buraglio 
Rating:
1.0

Have the piece ready to be picked up and not buried behind other equipment.

Mike Langowski 
Rating:
5.0

Customer did not leave a comment.

ellen lee 
Rating:
1.0

Hello: Thank you for the receipt as well as the follow-up email.  I do want to point out an issue we encountered in regards to payment on this transaction.   When picking up this U-Haul 20' Truck.  I inquired about our AAA discount applicable for U-Haul to the clerk that was checking me out.  She just looked at me and asked what is AAA so I showed her my AAA membership card and mentioned that I should receive a discount on my U-Haul reservation.  She bluntly told me that she didn't know what AAA was and didn't have any idea of what the discount might be or further more how to apply it.  Rather than argue with her or try to train her on her job I told her to "forget it."  Furthermore when she was reviewing the contract she circled a number and told me that if we should have any troubles to call this number but not to expect her to come help us. Okay????? When I got out to the truck, I unlocked the doors, checked the cargo area and proceeded to get into the cab and drive.   I found I had to drive with the windows down in 30 degree temperature as the cab reeked of cigarettes and although I did not see a "No Smoking" sign, it was offensive to me as a non-smoker.  The main concern I have is in regards to the AAA discount that I did not receive and the lack of service on the clerks part in trying to provide us with the discount.  We have been AAA members since 2006 and even showed the clerk my AAA membership card which she simply dismissed as not a valid option. If this place of business is going to continue to work with U-Haul, they should know the applicable discounts and be trained on how to apply them.  Below is the specific discounts offered to AAA members for U-Haul rentals.  I would appreciate the applicable discount to be applied to this receipt and that this information be shared with this business and its employees.   My AAA membership is: 4382708225069010. Does Uhaul offer AAA discount?The truck rental company is AAA's exclusive truck rental partner. Members can save up to 20 percent on truck rentals with free unlimited miles on one-way rentals. AAA members also receive 12 percent off the daily rate for both one-way and local truck rentals, as well as special discounts on moving supplies.Thank you for your time and consideration into this issue.  I look forward to your response. David Loomans daloomans16@gmail.com Leonita Loomans leonita127@gmail.com

David Loomans 
Rating:
3.0

Personally, I think a buck a mile is a tad on the high side, but you're not going to change that anyway, so....

MIKE SCHMIDT 
Rating:
1.0

I had signed up for truck share 24/7 to be able to pick up early in the morning, and was assigned to pick up at this location. As I was about to leave to pick up my truck though, the pick up instructions suddenly said that this location only can be picked up at normal hours, and I would have to wait until they opened at 8am. This made me late to move out of my apartment and overstay my lease, and I may get fined by my landlord. This is unacceptable to allow for a location to be used for truck share 24/7 when it is NOT open 24/7 for pick up.

Joshua Dietrich 
Rating:
2.0

Get your computer system to work or properly train the people using the system.

Valerie Rugel 
Rating:
4.0

Customer did not leave a comment.

David Walczak 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

Customer did not leave a comment.

Sarah Germany 
Rating:
3.0

The trailer was not properly hooked up to my truck. The trailer was not down on the ball of my hitch. When I got to Harley Davidson of Madison and they went to drive on my motorcycle the trailer popped up in the air off of the hitch and the guy's there at Harley Davidson had to redhook the trailer correctly.

melissa phillips 
Rating:
3.0

Have the equipment at the location that it was reserved at. I had to go to a location 20 minutes further away and was not informed of this until an hour before my pickup time. This put me behind for the rest of the day.

John Stevens 
Rating:
5.0

Customer did not leave a comment.

Maxim Alexeev 
Rating:
2.0

Poor unmarked parking without lighting or adequate signage

Richard Polacek 
Rating:
5.0

Customer did not leave a comment.

AARON HARWOOD 
Rating:
3.0

Had to drive 45mins out of our way to pick up truck. We tried to call to change location, sat on hold for over 30mins and we finally hung up. The truck was dirty and had trash laying in the back. The cab smelled like smoke. Not happy with this Rental at all.

Dale Payne 
Rating:
5.0

Get better customer service at u-haul corporate. I won’t be making another rental with u-haul ever.

Darlene Dotson 
Rating:
4.0

hook up was a bit hard for only one person, was parked in a grassy area so had to be spot on for hook up. Would be nice if trailers had a jack stand so a person could back under the hitch.

Mark Schuelke 
Rating:
5.0

Trailer was old. Reflector literally fell off the back. Door was very difficult to raise and lower.

Paul West 
Rating:
3.0

I wish I had an answer, but this whole transaction was so complicated and frustrating, at this point I guess I'd say, put right on the advertising on the sides of the vehicles that all types are not available in MOST locations. Sorry, but this whole episode still has me wishing there was more competition for you. Pretty unbelievable !

Sienna Fahrni 
Rating:
1.0

Customer did not leave a comment.

Tyler Behrends 
Rating:
5.0

Customer did not leave a comment.

KIM PAULEY 
Rating:
5.0

Customer did not leave a comment.

Ronan Staff 
Rating:
5.0

Customer did not leave a comment.

Kari Carden 
Rating:
5.0

VERY NICE & HELPFUL??

Norman Latimer 
Rating:
5.0

Customer did not leave a comment.

LINDA MAYR 
Rating:
5.0

Personnel were courteous, thoughtful and competent. Terrific experience!

GARY DAMASCHKE 
Rating:
5.0

Customer did not leave a comment.

Tammy Kalsow 
Rating:
4.0

Customer did not leave a comment.

Grace Huebner 
Rating:
4.0

Did not receive any confirmation notice after original rental process. Would have liked a text 24 hours in advance acknowledging the contract and the the trailer is in stock from the rental contract. Otherwise it was a good transaction.

Patrick Frey 
Rating:
5.0

Customer did not leave a comment.

Mike Starcer 
Rating:
5.0

I tried to do it online but your site wouldn’t allow me to book it.

dennis stude 
Rating:
2.0

Only one employee really understands how to process a rental. Nobody offered to help hook up the trailer, or even show me which one it was, so i had to match the number on the paperwork to the correct trailer in the lot, back up to it unassisted, then hook it up myself, check all the connections, lights, etc...

Zach Van Gorden 
Rating:
4.0

Customer did not leave a comment.

theo dursina 
Rating:
5.0

Customer did not leave a comment.

Dale Statz 
Rating:
5.0

Customer did not leave a comment.

Dale Statz 
Rating:
5.0

Personnel was very helpful and friendly.

Joanna De Young 
Rating:
5.0

These folks have been the most helpful of all the U-Haul dealerships I've dealt with and I deal with a lot of them outstanding thank you

david kumbara 
Rating:
5.0

The cab floor was dirty, and the cargo area was not swept.

Kevin Glass 
Rating:
4.0

Customer did not leave a comment.

Victoria Alleman 
Rating:
3.0

Customer did not leave a comment.

Paula Dorn 
Rating:
2.0

Happy with the rental location. Not pleased with on line rental or customer service representative Tammy.

Timothy Oleary 
Rating:
5.0

Customer did not leave a comment.

Gary Ballweg 
Rating:
5.0

Customer did not leave a comment.

allen kaszubski 
Rating:
4.0

Customer did not leave a comment.

Gal Harrop 
Rating:
5.0

Customer did not leave a comment.

Joni Sprecher 
No reviews have been submitted for this location.

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