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Cheryl A
Customer Reviews for Mayville Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dennis at the service center is helpful and nice to work with.
Elizabeth NThey unhooked the trailer for Me and sent me on my way!
John GService was excellent
Jeffrey PFriendly and helpful
Christopher SNo place to park
David OThe location is my local service center. They are always helpful.
Margaret DNothing needed. Thank you to Dennis for the kind and courteous service. This location will be our first choice in all future rental needs.
Jeffrey CThis is not a U Haul facility but an auto repair place and as such cannot be compared to a UHaul only facility. For what it does it is just fine. The owner is amiable and efficient. I have delivered there several times and have no complaints.
Stephen GGood equipment, good service. What more can you ask?
Gary GInside the cab of the truck was well maintained and clean, the truck ran great. The only downside was it seemed the last person to use it had left their moving blankets in the back of the truck and they were never taken out( I didn't include any moving supplies in my order) it was a hassle to worrying about getting them out of the way before loading my things and then having to load them back up and repeat the process when we arrived to the storage unit. If I am expected to have a clean truck dropped off please be sure not to leave extra materials in the trucks for someone else to take care of.
Taylor SMy only complaint is that 2 days prior to picking up my U-haul I called and confirmed a closed trailer. The next morning I received a call stating that we could not get a closed trailer only an open one. Rain was expected and we were transporting furniture so naturally I was upset to learn this so close to picking up the trailer. I was told that I would receive a $50 credit. I did not receive the credit. The woman on the phone was rude and dismissive and said she was sending over the credit immediately; which she did not do.
Susan SThe truck was not available at my preferred location so U-Haul was going to send me more distant location. I requested this closer location instead, but U-Haul did not bother to confirm whether this location had the two dozen furniture blankets on hand; it did not. So, I had to drive to a second U-Haul location to get the furniture pads.
Cullen DExcellent service !
JOHN QIt was fine but there was no comparison to the pick up location which was very new and well maintained
Bradley PNothing that I can think of. The rental process was smooth; truck was clean and well maintained.
mike bDenny is great!!!
Gregory MIt was an easy drop off!
SANDRA BGreat Friendly Service.
BRUCE K5x8 trailer was beyond its work life. Everything worked, but it was in terrible physical condition.
William CFriendly and smooth process. Equipment was ready.
Matthew WHave hourly rates. I only needed the equipment for 2 hours
Steven JNothing to improve upon. Mr. S handled everything for me and I could not have felt more confident. The truck, dolly and all the arrangements were perfect. They really went above and beyond trying to locate a car hauler for me and his efforts paid off. They were able to book one for me very unexpectedly. I ended up passing on it as I needed a 2nd person to help me go get it & I could not get that done. UHAUL was terrific in this VERY stressful move. They took the hard part from me and I am very grateful. Thanks Mayville Service Center!
donna wN/A dropped off using U-haul app.
Lyle HTHE WEBSITE CHECK IN PROCESS NEEDS IMPROVEMENT. iT TOOK A LONG TIME FOR VERIFICATION AND TO GET THE KEYS. THIS PROCESS SHOULD BE DONE PRIOR TO GOING TO THE LOCATION TO PICK UP THE TRUCK.
Kelly SHe never made it a 24/7 rental, became a huge hassle to get truck
Miranda GDenny went the extra mile to make sure I had the best deal and in fact it was less than the online price.
LOIS KVery friendly and helpful
Don DStaff at this location were very friendly and made sure the equipment and lighting worked like it should, honestly the first place to actually check for safety like that out of the 3 times I’ve rented trailers this year!
Chris INothing everything was great
Jason SNolan at Hoffmans went above and beyond to assist me in my rental, my family has done business with Hoffmans for years but this was my first experience and I absolutely recommend them. Very professional and courteous.
Amanda SMayville drop off location was convientant and it was easy to find where to leave the keys.
Thomas JEverything was good .. no problems. Thank you.
Susan sDenny dropped everything when I came in yesterday morning and got me on my way and he was really busy with his auto repair business at the time. Thank you.
Mark WThere were no employees there. We waited on hold forever on the phone, finally borrowed a phone that got better reception. and checked out on line. It was very confusing. Dont know what we would have done without reception, it is a tiny town and we were not familiar with it. The only good part was the is was very close.
james h