Customer Reviews for May Store
(Distribuidor de U-Haul del vecindario)

92 comentarios

4072 Bruce Garner Rd   Franklinton, NC 27525

(919) 728-5108

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 9 p. m.
  • Sáb.: 8 a. m. - 9 p. m.
  • Dom.: 9 a. m. - 9 p. m.

Servicios en esta ubicación:

Contáctanos

(919) 728-5108

4072 Bruce Garner Rd
Franklinton, NC 27525

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 9 p. m.
  • Sáb.: 8 a. m. - 9 p. m.
  • Dom.: 9 a. m. - 9 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Drop off was at a seedy gas station across the street from a drug house of some sort. The process to turn the truck in was also time consuming and aggravating, asking me to take a lot of pictures.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

For me, this is a very convenient location. Also the pick up and return process was very prompt and efficient. No waiting, things explained well, and I was on my way. Good job!

Michael C. 
Clasificación:
4.0

Excellent customer service! It's a small store on a country road. Easy in and out.... Good supply of equipment. They had the motorcycle trailer I needed. Happy customer!

ted W. 
Clasificación:
5.0

The owner of this establishment was amazing! He was so friendly and helpful with the installation since it was our first time doing a hookup. I would highly recommend this location and I will use him for any future needs. ¡Gracias!

Erin T. 
Clasificación:
5.0

The clerk was outside when I pulled up and showed me exactly where to park and took care of all the paperwork for me. Easy delivery!

Cassandra L. 
Clasificación:
2.0

Evidently this return was processed, they couldn't give a receipt at anything to show we had checked it in.

GLENDA E. 
Clasificación:
5.0

Easy transaction.

William D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul N. 
Clasificación:
3.0

I had to do on line reservation an it was all messed up tried to talk to customer service but after 30min an no answer I gave up an I always pay cash when I turn it back in but this time uhaul took money from my card I had on file for the initial start of the rent it was $1500.00 more than it would have been if I had rented it from the store instead of online but at the time the person working there didn't know how to do it so she said go rent online and come back and pick It up so I did not realize that it would have been so much more . AND I WOULD LIKE A RESPONSE / REFUND SOMETHING THANKS JERRY WHITLOCK

Jerry W. 
Clasificación:
3.0

I visited UHaul on Capital BLVD earlier, They would not go outside as the "rain" was comingm I would have to wait ", I walked in from outside and completely dry, not a drop on me. There is a covered area as well as the counter help had what appeared to be rain gear on. No knock on where rented, but BS none the less

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin M. 
Clasificación:
1.0

The previous user left a master lock on the enclosed trailer I rented. Which tells me the trailer was not inspected after it was used. Not only was the lock left on it but there was no way for us to get it off, the man I rented it said to “beat it with a hammer, or go buy some bolt cutters”. To spend $106 I'm very unsatisfied

Aaron B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia T. 
Clasificación:
3.0

El cliente no dejó un comentario.

martha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

I was pleasantly surprised. The location was unfamiliar to me, but the customer service was very good. I would not mind renting from that location again.

SHELDONIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don F. 
Clasificación:
4.0

El cliente no dejó un comentario.

QUINCY D. 
Clasificación:
1.0

Reserved equipment was not there. Had to chase down what we needed at another UHaul. Charged the one way rate instead of in town. Store offered ZERO help. I do not answer my phone, have your customer service email me regarding the complaint I placed day of.

Aiden N. 
Clasificación:
5.0

Had trouble getting trailer on and they came out to lend a hand. Will use agian.

Marc W. 
Clasificación:
3.0

Very small operation at pick up No problems but crank handle was off to raise the trailer but It was fine

John C. 
Clasificación:
5.0

The entire process went smoothly! Online rental through pickup and return went well.

Nelson L. 
Clasificación:
5.0

the truck was dirty inside the cargo bay area; otherwise it was fine

Calvin H. 
Clasificación:
5.0

Since they were expertly the drop off, I only needed to park, told them I did so, and the receipt was emailed. Small corner store but easy to find a spot to park.

Janice K. 
Clasificación:
5.0

Great Service thanks

TELDRON A. 
Clasificación:
2.0

have trained staff more than 1 person so the customer doesn't have long wait times

Maricia S. 
Clasificación:
1.0

Employee not wearing mask. Truck not cleaned trash and mud inside and ramp caked in mud. Dirty blanket strewn around truck floor and Gatorade bottle in the blankets. Employee didn't offer to let me take the clean blankets. Truck had major mechanical issues but I didn't have time to deal with them. No customers coming in the location were wearing mask, felt very dangerous to my health.

Todd H. 
Clasificación:
5.0

very willing to help

JAMES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis L. 
Clasificación:
3.0

Conveniente

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dajaun G. 
Clasificación:
4.0

Employee did not know what to do.

Jaqui M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoine R. 
Clasificación:
3.0

The tail lights didn't work on the trailer and the trailer was initially hard to get to because of the tall grass but that was the only issues. The staff were extremely nice and helped me out a lot which meant a lot. The prices are really high for a Uhaul.

Greg M. 
Clasificación:
1.0

El cliente no dejó un comentario.

johnathan N. 
Clasificación:
4.0

equipment all trailers with a tongue jack

grady B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
2.0

They did not use the online reservation it took me more than 45 minutes to get the trailer. Then they offered no help with getting it hooked up.

Daniel M. 
Clasificación:
1.0

Uhaul personnel at drop off location would not help unhitch trailer and I am 74 years old. It was a struggle and I have heart issues.

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony A. 
Clasificación:
1.0

The uhaul was set for me to pick up in Wake Forest. I arrived, no greeting, actually walked into a conversation the two employees were having. I said I was there to pick up the uhaul and the man working at UPS said the truck was not at that location but he did find where the truck was located. Then I had to have the people dropping me off then drive me to this Franklinton Location that was 7 miles away in BFE. No heads up, nothing from the company. No discount for the inconvenience.

Drake S. 
Clasificación:
3.0

Country store that sells pipes and cbd

Todd G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Friendly

Julien B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wallace J. 
Clasificación:
5.0

We have dropped off here several times and the gentleman whom helped us is great. During our last drop off of a trailer my husband wasn't available. The gentleman had one of his other customers (turned out he was a professional truck driver of many years) back the trailer in for us.

Holly L. 
Clasificación:
3.0

Would never use Uhual company again. Horrible company.

Stephanie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryson S. 
Clasificación:
4.0

El cliente no dejó un comentario.

deborah J. 
Clasificación:
5.0

Easy and helpful service.

Judy T. 
Clasificación:
3.0

The only complaint came after the drop-off. Mr. Fields told the clerk he wanted to drop it off at a UHaul Center to get the discounted rate, but she didn't reflect that on the confirmation as it should have been. We didn't realize that until we dropped it off at the UHaul Center in Wake Forest this morning

Tonnitte G. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
3.0

UHaul rates are too high

Stephen W. 
Clasificación:
3.0

No issues at all.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent E. 
Clasificación:
3.0

Trailer had severely unbalanced tires. It shook like mad the whole time. Roadside assistance accused me of trying to get a free one way rental. I had to go slow so I was an hour late returning it and I was charged for 2 rental periods! So unhappy. Will seek competitors to rent from in the future.

Tiomas B. 
Clasificación:
3.0

We ordered the truck week's in advance was to pick up on a Sunday pickle we went by on Saturday they didn't have it wasn't going to have it we had to drive 20 miles out of our aT to get it.

Franklin S. 
Clasificación:
4.0

They did a good job

Miles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela A. 
Clasificación:
1.0

Truck was not clean. Dolly was not in truck as requested.

Janet R. 
Clasificación:
5.0

However at Corner Grocery on Sunday, May 26, 2019 my original pickup at 9:00 AM wasn't available. The representative was not friendly and he has zero customer service and he shouldn't be working in the service industry. First, he didn't call to tell me know that the order wasn't available until 11am. Two, I asked him to call me back when knew when will be available and he didn't. Third, he talk me that “I told you that the truck will not be here until 11am” and “ why you here” ,And “ I will call you in 10min to let you know if it is here. I waited from 9 am to 11:15am for the call, no call and no information from grocery store location. Last, the representative didn't call at all to apologize or reschedule it or help me knowing that I was waiting to pick up the truck. I do think that his behavior was inappropriate and unhelpful. I'm expressing concern about this location and how they've treated me. Thank you and I hope that this unfortunate situation doesn't happen to someone else.

amine B. 
Clasificación:
2.0

I basically got lied to and cheated out of money. Over a screw up that the rep made

thomes B. 
Clasificación:
5.0

Everything was fine.

Wendell C. 
Clasificación:
3.0

The manager that contacted me to confirm the rental was very rude and not helpful whatsoever. I'm not sure how she is a manager, but someone needs to teach her about customer services and business ethics. Long story short the location I was told that had a 6 x 12 trailer did not and she recommended a location that was an hour away and didn't want to help me in any way. I told her I had already scheduled someone based off this trailer and I didn't have time to take it back to Sanford. She said she would have to charge me an additional $70 to return it to my local store for a one way rental. I'm not the one that said there was a trailer there. A Uhaul employee states this and why should I have to pay for one of her coworkers mistakes. I finally said you might be a manager, but there's no way your the boss because a boss would not act like this. Her boss called me back and was polite and found a location 30 minutes away. I get there and they have multiple 6 x 12 trailers. I wish I had the first persons name that called me, but she is clueless. She wants to send me an hour away and there's multiple trailers right beside me. I would have spent 4 hours in traveling time. She kept saying sir what do you want to do and I told her you don't care, because your not the one that has to waste their time and money. I also told her you should look up how much business my company does with you and you act like I'm a blow joe. My company works in 48 states and uses U Haul all over the place. I was very pleased with the trailer and it was very helpful, but the women that confirms the pick up made the process a living nightmare.

Eric R. 
Clasificación:
3.0

I recommend having another worker to help with uhaul customers instead of only tending to convenience store customers or have instructions posted for uhaul customers to complete check-ins on their mobile phones. Owner should sell the minimum of hitches and adapters for customers to complete the towing connection.

Christopher V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lauren S. 
Clasificación:
5.0

The gentleman that owned the store was very nice and helpful. Great customer service! I didn't even know this location was there until today.

sonya J. 
Clasificación:
5.0

Excellent experience and friendly helpful staff.

steven E. 
Clasificación:
5.0

Mickey was very helpful and accommodating. The equipment was available at the date and time requested, was clean and in good repair. I would definitely rent from this location again.

Kenneth S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Keep up the good customer service.

Edna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

Excellent service and support

stephen E. 
Clasificación:
5.0

Dropped off a day before.

Doris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlon G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
3.0

El cliente no dejó un comentario.

scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY B. 
Clasificación:
2.0

Pull up door stuck would not go down. Only allowed us 30 miles for all day rental. Had to pay extra mileage. $126.00 + taxes and fees ended up costing over $180 had the truck for 2 hrs. Truck sounded like it was going to blow up. Would not go over 40 miles per hour. Would not recomend using U-Haul rental trucks at all, don't care which location. Very disappointed. Will not be a returning customer.

Billie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

galebach S. 
No se han enviado comentarios para esta ubicación.

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