Comentarios de los clientes para Maxx Car

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Maxx Car

Clasificación general:

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Susan D.
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Great experience

Camille W.
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El cliente no dejó un comentario.

Robert U.
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El cliente no dejó un comentario.

laura C.
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El cliente no dejó un comentario.

Jennifer A.
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The truck had not been swept out and there was a stain on the floor. When I went to return it they tried to say I returned it dirty due to the stain but I made sure they understood it was like that when I picked it up. Overall the service was great and location The truck floor should have been mopped before renting it but it wasn't sticky or smelly so not a big deal.

JAMES O.
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El cliente no dejó un comentario.

DONALD K.
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Great customer service, thank you.

Vanessa M.
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El cliente no dejó un comentario.

Robert S.
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Very helpfull and pleasant. Will use them for all our moving needs

Kelsey R.
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El cliente no dejó un comentario.

Isidelio P.
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El cliente no dejó un comentario.

patrice M.
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The truck was nice and clean and the gentlemen at the service counter was nice and pleasant as well.

Judith L.
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The size of the truck was upgraded and I did not know it until I checked it in the night before. I noticed that the truck price was the same as the size I ordered. I would have liked to have notice when the truck size was changed. Luckily I was not driving because I would not have been able to handle the larger truck and would have had to scramble for a truck. Other than that everything was perfect. The oft repeated phrase was "I can make that happen" and he did.

CARLINE C.
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El cliente no dejó un comentario.

William L.
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El cliente no dejó un comentario.

Shawn B.
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outstanding customer service, thanks !

Jayson D.
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Inspect equipment

timothy V.
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Truck jad transmission problems. Almost failed sevetal times. Was told by Jedse truck in good condition. Lied! Very, very disappointed with UHaul.

timothy V.
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Transmission problems from Florida to Indiana. At times was afraid truck would not make it. Told truck was in good condition. It was not! Will not use or recommend Uhaul again.

JOSEPH C.
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The overall experience was excellent. Very friendly staff

Michael K.
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Very professional and clean truck. Guys were very efficient getting us in a out.

Adam P.
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Excellent service overall - always

deborah C.
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El cliente no dejó un comentario.

Alan B.
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I had an auto transport reserved at another location, but when I got there they said they didn't have one. I ended up going to two U-Haul locations then thankfully the 1835 N Washington Blvd had not one but three auto transports. It took over an hour to find a location that had one.

Christopher W.
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El cliente no dejó un comentario.

Aaron W.
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Don't charge a gas fee scam for empty gas that was not empty !!!!

Francesca V.
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It was just hard to get in and out of the check in area, but they make it work.

Randall F.
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Very Helpful.

danny M.
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Very professional and courteous service

Brian L.
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impossible delays on 800 number and disconnects after 20 minutes waiting numerous times

Samantha C.
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I picked up the truck with 1/3 of gas in it. The reservation had where I was going, Ft Lauderdale, a three hour drive. Going to get gas in the truck before getting on the road was unacceptable. Plus smelled horrible, like cigarettes.

zackary W.
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El cliente no dejó un comentario.

Russell Y.
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I was originally supposed to drop off my truck at Geralds Auto Service. I called to ask their hours and the lady told me she had no room for my truck. She was quite rude on the phone. I had to pass her location on the way to the new drop off point and their lot was half full... Thankfully Maxx Car had excellent customer service and turned my day right around.

VICTORIA L.
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El cliente no dejó un comentario.

KELLI R.
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The first location I went to pick up my reservation had several computer issues. Did not have the appliance dolly I had reserved. Also tried telling me I had to pay that rental fee on a separate transaction. After 2 failed attempts of putting all my information in and attempting to process my debit card, for a guaranteed reservation, I had to find a second location. Could not have been more pleased with Maxx Car! Clean and superior customer service!! They have gained a new customer.

Mark B.
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Outstanding customer service. Owner was very helpful and gracious. Super fast and friendly.

kai L.
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El cliente no dejó un comentario.

DONALD H.
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El cliente no dejó un comentario.

Pedro T.
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El cliente no dejó un comentario.

Richard S.
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Ramps on the small trailers

Elaine W.
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The owner was on time and the auto transport was already attached to the truck, both of which I really appreciated. However, the trailer lights didn't work - the connector was broken and wouldn't stay hooked up. I had to drive over 1000 miles with no trailer lights. In addition, they failed to attach the chains to the car, which I learned upon drop off, are important for safety. Earlier I had switched my reservation from Penske, where I would have saved $130, to U-Haul precisely because I wanted the trailer hooked up and the car loaded correctly. (Penske won't do those - the customer has to.) Next time I'll insist on picking up from a U-Haul center, not a dealer.

Stephany D.
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El cliente no dejó un comentario.

MICHAEL M.
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El cliente no dejó un comentario.

Bryson D.
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El cliente no dejó un comentario.

ROBERT A.
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These people are fantastic. Fast and courteous . Definitely recommended

SANDRINA M.
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El cliente no dejó un comentario.

Al D.
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not a typical rental center but friendly and efficient.

brandon O.
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The car dolly had one car security chain that was missing the rubber keeper and kept bouncing loose and dragging, on the fourth stop to reconnect I had to buy zip-ties to secure it in place. Also the dolly's passenger side led stop light had been broken out before and vibrated out and was left dangling by one wire. We had to find screws and tape to put it back in place, again at the side of the highway. We wasted about 2 1/2 hours of our trip “FIXING” things on the dolly at the side of the highway.

Andrea T.
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El cliente no dejó un comentario.

Rodney R.
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Max Motors was great but our 2nd changed pickup location was very bad IStorage gave our truck to another customer and had two more waiting for the same truck all overbooked. Our overall experience with Florida U-Haul was bad but our dropoff site in Cookeville Tn was excellent.

Ryan B.
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El cliente no dejó un comentario.

Lauren H.
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Close the back door of the truck before customer drives away with it. Back was empty (of course) when I drove it up to Bradenton, but still. I don't think it should be open while driving. Otherwise, everything else was good.

Andrew W.
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Had booked for an 8:30am pickup... arrived @ 8:30am - truck was completely blocked in, and no pads. Had to call Uhaul - told he would call the owner... 9:05am - owner finally arrives (poor business practice - you should always arrive 15 minutes early to have the business OPEN @ the posted time) and...other people who arrived well AFTER me were served 1st...and he 'opened' the full shop (ie had to go turn on the A/C, lights, etc.) - FINALLY got the owner's attention (Uhaul never even called him) got the truck and pads...interior of both cab and box were dirty (leaves, etc.) and the steering was so loose it was hard to even keep in in the lane. Add in that I had the 8:30am time booked so that I could get coffee, etc, and be back to my house BEFORE 9:15 when the movers were scheduled to arrive. Couldn't even get coffee, had to RUSH back to the house to ensure I wasn't paying for x3 movers to sit there and wait for me. Nice guys @ the location but this whole rental was a complete chitshow! Worst Uhaul experience I've ever had (and I've rented likely 20 times).

Robert G.
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Great service and people

Rachel M.
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Excellent service. Friendly and accommodating. Online check-in made everything easy. Will absolutely use again and would recommend. Thank you!

Thomas H.
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It is a small facility's and I would have preferred a larger one - in case an issue came up. There were no issues however

toya C.
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Great customer service from Jesse I've had to rent a truck twice in one week. Love to deal with customer oriented people and Jesse is definitely THAT!!!

Patrick M.
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El cliente no dejó un comentario.

Steven S.
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Great staff! Very friendly!

John M.
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I apologize that I do not remember the gentleman's name that helped me but he did an amazing job! The pickup and dropoff were super easy and I am definitely not experienced with this equipment. I highly recommend both him and the location!

justin M.
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Couldn't have gone better

thomas I.
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El cliente no dejó un comentario.

dan J.
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The inside of the trailer was very dirty

Samantha H.
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El cliente no dejó un comentario.

elty F.
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El cliente no dejó un comentario.

James W.
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All well managed

Connie B.
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Lower price per mileage

A.James H.
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If you don't have what the customer ordered,by chance let them know ahead of time so they can have time to figure t hff are next move.

Steve L.
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Make rates cheaper

Richard R.
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Picked up trailer and was an electrical problem was on my vehicle. After testing found short on trailer in two locations. Light bulb was shorted to trailer that was a prior hit. Also found a green ground wire connected to the lighting circuit white wire. Rental area stated they needed approval from u-haul to repair which would take about five hours to have someone fix and was willing to give us another trailer which was fully loaded. I pointed out the exact issues and personnel remove bad bulb and removed bad wire. We left 14 hours later than scheduled making us late for job.

Michael D.
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El cliente no dejó un comentario.

anita D.
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I really appreciate the service I receive at Maxx for Uhaul rentals. They are prompt and very curious. Keep up the great work. Anita

SUZETTE A.
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El cliente no dejó un comentario.

John L.
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El cliente no dejó un comentario.

Deborah H.
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El cliente no dejó un comentario.

JACOB C.
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El cliente no dejó un comentario.

Brittany C.
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No concerns. Easy pickup, fair pricing.

eric N.
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staff could have told me he was leaving early that day when we picked up the vehicle, forcing me to drop key and contract in the drop box. which I did not want to do, put my only document from them in with the keys upon returning the vehicle. since the building was closed for the day at 3:30pm

JACOB C.
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They treated me honestly and fairly, the equipment worked well. I was a happy camper.

Hernan A.
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Nothing to complain so I'm really happy customer service was the best thanks

Christopher Z.
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Everything went smoothly and the staff was helpful to my needs. I would use again!

Brad R.
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Very efficient and no surprises! What more could you want

Kathy M.
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El cliente no dejó un comentario.

Katie B.
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El cliente no dejó un comentario.

Mitch B.
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Need more room in parking lot for returns.

William L.
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El cliente no dejó un comentario.

Kevin H.
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El cliente no dejó un comentario.

Stephanie C.
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Very friendly with excellent customer service!

Susan S.
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Personnel was helpful, location was a little rough.

Sofia D.
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I ordered a 10ft, truck, they didnt have one and out me in a 20ft truck that I only filled a quarter of the truck. I had to go to another location to switch trucks, pay movers another 3 hours. The manager or owner at the 2nd location, was horrible; he didnt show me how to use the manual gears which I figured out myself. The chains for the trailer this guy attached to the 10ft truck, he left the chains hanging low and I had to have them adjusted at another uhaul location. When I arrived, the manager disnt know how to handle the situation so called the traffic department to complain about commission. All while I'm waiting, paying movers and have a deadline to pick up my car. Completely unprofessional.

Robert M.
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El cliente no dejó un comentario.

VICTOR G.
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El cliente no dejó un comentario.

Anthony H.
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El cliente no dejó un comentario.

Fabio A.
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El cliente no dejó un comentario.

Cindy C.
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I had pre-checked In, but the website wouldn't let me input my credit card info, so I still had to pay at the pick up location. I stood in line, in a hot office, for over an hour just to pay (there were 5 people ahead of me) and when I finally made it to the counter, the computer wasn't working. I had to leave with no receipt and the young man behind the counter took a picture of my credit card and said he would enter it later. I was seriously unhappy!!!

dave E.
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First of all, I reserved the truck at the Proctor location. When I got there I was told that my reservation was moved to this location on the opposite end of town and IN THE GHETTO-HIGH CRIME AREA!! I would never reserve something there. I lock my doors and look straight ahead when I have to drive through there. Next, I giet to the location at 9 and nobody is there. I sat in my car and waited then drove around the block thinking maybe I am missing a hidden door. Finally, when I came around a woman (customer) walked inside. By the time I got in there were now 2 people in front of me when I should have been first. I heard her say that she went to the Fruitville location and they sent her here too. It took this guy (looked 16) forever to get the first 2 people done. By the time my turn came there were at least 10 people inside. I did everything ahead of time online so he could just hand me my keys. Oh no, it was too complicated. He had to call somebody and talk to them in another language (German?). I was so delayed that I had to finish moving by car on Sunday. I hope I never have to use Uhaul again. I feel that I should be given a refund or discount for this pathetic service. I will most certainly steer my friends and colleagues to other moving truck companies after this experience. This was probably the worst experience all around that I have ever experienced in my life. :(

Kenneth M.
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El cliente no dejó un comentario.

Eric S.
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I wish the auto transport trailer came with rear straps.

David A.
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El cliente no dejó un comentario.

Tony M.
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Great U-Haul to rent from.

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