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Monica G
Customer Reviews for Maxwell Needham Collision Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mark is an excellent owner/businessman, can not thank him him enough for the service and conversation!
Steven CIt was such an easy drop off. The entire process was very user friendly
Stacy SHave the truck sitting on the actual lot close to the front and have a better follow up on where it is at we arrived at 8p.m. and didn't get out of there til 9:45 walked all over the lot looking for our truck couldn't find it finally got ahold of a gal named Prescious at customer service for Uhaul and she stayed on the phone with us for over an hour and finally said it was next to a fire station which was at another remote site finally got our truck and by the time we got it it was too late so we couldn't get the extra insurance needless to say we will not be recommending Uhaul in the future!!
Rodney WIt was a very small lot with no assistance available. I had many questions go unanswered.
Kelia GThe gentleman in charge was very polite! Had a few technical issues with the computer but everything worked out. Perhaps going through a checklist of some kind with the costumer would be an idea, just to verify any existing damages.
ELIAZABETH JHard to improve on perfection Mark did an excellent job
KEVIN WJust a little confusing not knowing where to park
Skyler GBeat U-Haul experience I ever had !
Pavel TThe staff was knowledgeable, friendly & helpful with my questions. I was a bit concerned when first seeing the truck -- the hood was covered with unsightly droppings from a tree and the inside had a strong cigarette smell-- but the important part is that it drove VERY well! 991 miles and no problems. I am very pleased with the rental.
eleena mHe was very knowledgeable and made every effort to secure the trailer we needed when other dealers we uninterested in helping us. Highly recommend!
kurt bClean the inside(cab) of the truck between renters. Had concerns that the transmission would go out. Dud not shift smoothly. Mark @ Maxwell’s was very nice & helpful.
Vicki EThe mirrors were out of alignment and I couldn't move them. The aux outlet would buzz when I plugged it in and the sound wasn't very good. When I picked up the truck, the lock was very hard to open and the mileage was incorrect and I couldn't move on in the app. An employee had to come over (he was very nice) and help me.
Peggy MThis was my first U-haul rental experience and it exceeded my expectations. Mark was very helpful and the process was super smooth.
TONI SMark was outstanding and helpful, made it quick and easy and covered everything I needed to know efficiently, will definitely recommend this location and his service
Julio GVery very friendly service. Very understanding withy issues for pickup in Beatrice,NE and even spoke to U haul on my behalf with my concerns will definitely be back for business with the gentleman
Jason BThé hitch was not correctly connected to the tow dolly, therefore I had traveled from Des Moines Iowa to Cedar Falls Iowa with only the backup chain holding the tow dolly to the truck. The tow dolly parking lights extension was not connected as well and had traveled from Cedar Falls Iowa to Sterling Colorado until that was discovered. This could of been a very dangerous trip.
kathleen lI will rent from this location every time I need a trailer. This is a very veteran friendly place. This gentleman is kind, courteous and complimentary. What more could anyone ask for. U-haul, give this man a bonus immediately. Thanks again for a wonderful experience.
Randy DThe customer service was great and very helpful.
John PThis was fine enough. Good location, fast check out.
Breann GThere is room for improvement when it comes to the return process. I was under the impression all I needed to do was drop the keys in the box. Instead I find myself getting millage & standing out in the pouring rain taking pictures of the mileage & fuel level, the side of the truck, the back of the truck, where the truck was parked.... I was so frustrated & soaking wet by the time I finally got it checked in, I hope I never have to rent a Uhaul again only because the return was such a pain.
Shawnna CThe owner stayed late while we were getting a hitch installed, so we could get the trailer we needed. He was our hero!
Tom NThe entire pickup process went so smoothly. Would absolutely recommend them. Donna Wilson
Donna WMy experience was very good and I appreciated the pickup location being close to my home.
Janet CMy only complaint is I tried calling 7 times the day before to clarify some things and got a busy signal every time. After I dropped the trailer off I tried calling because he wasn’t there when I dropped it off and, again, got a busy signal. Never could get thru to talk to anyone
Dawn KGet my 2009 Chevy 3500 HD 4WD in your stupid system so I can use it to pick up trailer.
LARRY JYou're guys are improving in everyway thanks again
Felecia GThe proprietor was great - interesting, thorough, knowledgeable, a singular personality! Checkout was smooth and easy.
MIrla AWe were late picking up. Got a call from the rental place as we drove in. Turns out the truck we rented was late and we had to take a bigger truck than we wanted.
Leigh BThe inside was a little dirty, could be used a wipedown.
Josh WNothing. Great service. Very friendly
max lThe drop-off location was closed on Sunday. So we really can't rate it, however the location was convenient.
jack dEffficient, pleasant
Zoe BMark wasn't very helpful and didn't read the notes that were put in. He made a stressful situation even more stressful. The back of truck wasn't cleaned out (dirty).
Stanley PYou guys are doing an amazing job already just keep up with the good work. Thank you very much.
anani gI was overcharged. I scheduled a pick up moving truck but was contacted by Uhaul that there wasnt one available at that location so they were upgrading me FOR FREE to a 10' moving truck and my mileage woyld be charged at the pick up truck rate. Instead I was charged for the 10' truck. I have sent three emails that were ignored by Uhaul and spoken to Customer Service. Customer Service assured me that this would be corrected. Today I received another receipt via email overcharging me again. This is ridiculous and unprofessional especially for a simple hour rental.
Beth WAll Good
rodney sEasy location to pick up from. Mark, the Owner, is a fantastic guy!
Christopher KI returned the truck and trailer after hours. My return was processed with no issues.
Seth HHad me resweep the back out because there were 2 pennies and a saftey pin my son missed. Reminded me he could just charge me the extra fees over and over.It was a long day for my disability.
Ronique WGreat Guy to work with.
JAMES SThe man there was rude and very slow.
robert f