Customer Reviews for Maxwell Needham Collision Center
(U-Haul Neighborhood Dealer)

213 reviews

2440 Easton Blvd   Des Moines, IA 50317
(@ Hubbell)

(515) 265-4962

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(515) 265-4962

2440 Easton Blvd
Des Moines, IA 50317
(@ Hubbell)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Monica Gadson 
Rating:
5.0

Mark is an excellent owner/businessman, can not thank him him enough for the service and conversation!

Steven Cristaldi 
Rating:
5.0

It was such an easy drop off. The entire process was very user friendly

Stacy Sueppel 
Rating:
4.0

Customer did not leave a comment.

Ernie Grant 
Rating:
5.0

Customer did not leave a comment.

thomas Gilbertson 
Rating:
3.0

Customer did not leave a comment.

Mercedes Mullica 
Rating:
3.0

Customer did not leave a comment.

John Schick 
Rating:
1.0

Customer did not leave a comment.

Aaron MANZ 
Rating:
5.0

Customer did not leave a comment.

Alyssa Louison 
Rating:
1.0

Have the truck sitting on the actual lot close to the front and have a better follow up on where it is at we arrived at 8p.m. and didn't get out of there til 9:45 walked all over the lot looking for our truck couldn't find it finally got ahold of a gal named Prescious at customer service for Uhaul and she stayed on the phone with us for over an hour and finally said it was next to a fire station which was at another remote site finally got our truck and by the time we got it it was too late so we couldn't get the extra insurance needless to say we will not be recommending Uhaul in the future!!

Rodney Walston 
Rating:
2.0

It was a very small lot with no assistance available. I had many questions go unanswered.

Kelia Guerrero 
Rating:
5.0

The gentleman in charge was very polite! Had a few technical issues with the computer but everything worked out. Perhaps going through a checklist of some kind with the costumer would be an idea, just to verify any existing damages.

ELIAZABETH JENSEN 
Rating:
5.0

Hard to improve on perfection Mark did an excellent job

KEVIN WOLFE 
Rating:
5.0

Customer did not leave a comment.

TERESA DEAN 
Rating:
3.0

Just a little confusing not knowing where to park

Skyler Gates 
Rating:
2.0

Customer did not leave a comment.

LEANN NUZUM 
Rating:
5.0

Customer did not leave a comment.

Samuel Pritchard 
Rating:
5.0

Customer did not leave a comment.

Rhiannon Barbour 
Rating:
5.0

Customer did not leave a comment.

Karen Farrell 
Rating:
4.0

Customer did not leave a comment.

RICHARD SEGO 
Rating:
5.0

Beat U-Haul experience I ever had !

Pavel Tomecek 
Rating:
5.0

Customer did not leave a comment.

Michael Levine 
Rating:
3.0

The staff was knowledgeable, friendly & helpful with my questions. I was a bit concerned when first seeing the truck -- the hood was covered with unsightly droppings from a tree and the inside had a strong cigarette smell-- but the important part is that it drove VERY well! 991 miles and no problems. I am very pleased with the rental.

eleena mitchell 
Rating:
5.0

Customer did not leave a comment.

Dolores Bedard 
Rating:
5.0

He was very knowledgeable and made every effort to secure the trailer we needed when other dealers we uninterested in helping us. Highly recommend!

kurt benson 
Rating:
5.0

Clean the inside(cab) of the truck between renters. Had concerns that the transmission would go out. Dud not shift smoothly. Mark @ Maxwell’s was very nice & helpful.

Vicki Eatwell 
Rating:
4.0

Customer did not leave a comment.

KERRON BESLEY 
Rating:
5.0

Customer did not leave a comment.

NIJAZ SPIJODIC 
Rating:
2.0

The mirrors were out of alignment and I couldn't move them. The aux outlet would buzz when I plugged it in and the sound wasn't very good. When I picked up the truck, the lock was very hard to open and the mileage was incorrect and I couldn't move on in the app. An employee had to come over (he was very nice) and help me.

Peggy McGannon 
Rating:
5.0

This was my first U-haul rental experience and it exceeded my expectations. Mark was very helpful and the process was super smooth.

TONI SCOTT 
Rating:
5.0

Mark was outstanding and helpful, made it quick and easy and covered everything I needed to know efficiently, will definitely recommend this location and his service

Julio Galvan 
Rating:
5.0

Customer did not leave a comment.

Wade Molnau 
Rating:
5.0

Customer did not leave a comment.

Gerd'Anice Noel 
Rating:
3.0

Customer did not leave a comment.

Eddie Austin 
Rating:
3.0

Customer did not leave a comment.

ALISHA KING 
Rating:
5.0

Very very friendly service. Very understanding withy issues for pickup in Beatrice,NE and even spoke to U haul on my behalf with my concerns will definitely be back for business with the gentleman

Jason Brooks 
Rating:
1.0

Thé hitch was not correctly connected to the tow dolly, therefore I had traveled from Des Moines Iowa to Cedar Falls Iowa with only the backup chain holding the tow dolly to the truck. The tow dolly parking lights extension was not connected as well and had traveled from Cedar Falls Iowa to Sterling Colorado until that was discovered. This could of been a very dangerous trip.

kathleen leclerc 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Billups 
Rating:
2.0

Customer did not leave a comment.

daniel davis 
Rating:
4.0

Customer did not leave a comment.

Danielle Guntly 
Rating:
5.0

I will rent from this location every time I need a trailer. This is a very veteran friendly place. This gentleman is kind, courteous and complimentary. What more could anyone ask for. U-haul, give this man a bonus immediately. Thanks again for a wonderful experience.

Randy DeKoter 
Rating:
4.0

The customer service was great and very helpful.

John Parker 
Rating:
4.0

Customer did not leave a comment.

Scott Radway 
Rating:
5.0

Customer did not leave a comment.

Norah Warchola 
Rating:
3.0

Customer did not leave a comment.

Eric Woolson 
Rating:
5.0

Customer did not leave a comment.

Sam Fathallah 
Rating:
3.0

This was fine enough. Good location, fast check out.

Breann Goodall 
Rating:
5.0

Customer did not leave a comment.

preston cole 
Rating:
3.0

There is room for improvement when it comes to the return process. I was under the impression all I needed to do was drop the keys in the box. Instead I find myself getting millage & standing out in the pouring rain taking pictures of the mileage & fuel level, the side of the truck, the back of the truck, where the truck was parked.... I was so frustrated & soaking wet by the time I finally got it checked in, I hope I never have to rent a Uhaul again only because the return was such a pain.

Shawnna Cunningham 
Rating:
5.0

The owner stayed late while we were getting a hitch installed, so we could get the trailer we needed. He was our hero!

Tom Noller 
Rating:
5.0

Customer did not leave a comment.

DONALD MURR 
Rating:
5.0

Customer did not leave a comment.

Adam Smith 
Rating:
5.0

Customer did not leave a comment.

DONALD MURR 
Rating:
5.0

Customer did not leave a comment.

mark perkowski 
Rating:
5.0

The entire pickup process went so smoothly. Would absolutely recommend them. Donna Wilson

Donna Wilson 
Rating:
5.0

Customer did not leave a comment.

Brigitta Zajcew 
Rating:
5.0

My experience was very good and I appreciated the pickup location being close to my home.

Janet Cuddy 
Rating:
5.0

Customer did not leave a comment.

Anjelica Hayworth 
Rating:
4.0

My only complaint is I tried calling 7 times the day before to clarify some things and got a busy signal every time. After I dropped the trailer off I tried calling because he wasn’t there when I dropped it off and, again, got a busy signal. Never could get thru to talk to anyone

Dawn Knuth 
Rating:
5.0

Get my 2009 Chevy 3500 HD 4WD in your stupid system so I can use it to pick up trailer.

LARRY JOEL 
Rating:
5.0

You're guys are improving in everyway thanks again

Felecia Gaye 
Rating:
5.0

Customer did not leave a comment.

Terry Fisher 
Rating:
5.0

The proprietor was great - interesting, thorough, knowledgeable, a singular personality! Checkout was smooth and easy.

MIrla Agnir 
Rating:
3.0

We were late picking up. Got a call from the rental place as we drove in. Turns out the truck we rented was late and we had to take a bigger truck than we wanted.

Leigh Bowen 
Rating:
5.0

Customer did not leave a comment.

david caban 
Rating:
5.0

Customer did not leave a comment.

Kimberly Prinsen 
Rating:
5.0

The inside was a little dirty, could be used a wipedown.

Josh Wilson 
Rating:
5.0

Customer did not leave a comment.

Nancy Evans 
Rating:
5.0

Customer did not leave a comment.

Peggy Triggs 
Rating:
5.0

Nothing. Great service. Very friendly

max lalone 
Rating:
5.0

Customer did not leave a comment.

Brad Goodsell 
Rating:
4.0

The drop-off location was closed on Sunday. So we really can't rate it, however the location was convenient.

jack dellis 
Rating:
4.0

Customer did not leave a comment.

lawrence kurth 
Rating:
5.0

Effficient, pleasant

Zoe Bishop 
Rating:
5.0

Customer did not leave a comment.

marvinia taylor 
Rating:
3.0

Customer did not leave a comment.

Allen Rogers 
Rating:
4.0

Customer did not leave a comment.

Linda Rossow 
Rating:
5.0

Customer did not leave a comment.

KEVIN KILSDONK 
Rating:
1.0

Mark wasn't very helpful and didn't read the notes that were put in. He made a stressful situation even more stressful. The back of truck wasn't cleaned out (dirty).

Stanley Pruszinske 
Rating:
5.0

You guys are doing an amazing job already just keep up with the good work. Thank you very much.

anani golo-anani 
Rating:
5.0

Customer did not leave a comment.

Susan Koontz 
Rating:
5.0

Customer did not leave a comment.

Chelsea Buss 
Rating:
5.0

Customer did not leave a comment.

Joshua Rayborn 
Rating:
1.0

I was overcharged. I scheduled a pick up moving truck but was contacted by Uhaul that there wasnt one available at that location so they were upgrading me FOR FREE to a 10' moving truck and my mileage woyld be charged at the pick up truck rate. Instead I was charged for the 10' truck. I have sent three emails that were ignored by Uhaul and spoken to Customer Service. Customer Service assured me that this would be corrected. Today I received another receipt via email overcharging me again. This is ridiculous and unprofessional especially for a simple hour rental.

Beth Wilde 
Rating:
5.0

All Good

rodney sader 
Rating:
5.0

Customer did not leave a comment.

JIM JOHNSTON 
Rating:
5.0

Easy location to pick up from. Mark, the Owner, is a fantastic guy!

Christopher Koch 
Rating:
5.0

Customer did not leave a comment.

BARRY Clement 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY DENEHY 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY DENEHY 
Rating:
5.0

I returned the truck and trailer after hours. My return was processed with no issues.

Seth Hale 
Rating:
3.0

Had me resweep the back out because there were 2 pennies and a saftey pin my son missed. Reminded me he could just charge me the extra fees over and over.It was a long day for my disability.

Ronique Wilkerson 
Rating:
5.0

Customer did not leave a comment.

Heitor Castro 
Rating:
5.0

Customer did not leave a comment.

Monte Roberts 
Rating:
5.0

Customer did not leave a comment.

cathy ballard 
Rating:
5.0

Customer did not leave a comment.

Kris Wilkinson 
Rating:
5.0

Customer did not leave a comment.

Amy Grimm 
Rating:
5.0

Great Guy to work with.

JAMES SIGMAN 
Rating:
4.0

Customer did not leave a comment.

Marilyn Lappe 
Rating:
1.0

The man there was rude and very slow.

robert fonder 
No reviews have been submitted for this location.

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