Customer Reviews for Maxton Express Tire & Auto
(U-Haul Neighborhood Dealer)

64 reviews

302 W Martin Luther King Jr Dr   Maxton, NC 28364

(910) 844-3515

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 844-3515

302 W Martin Luther King Jr Dr
Maxton, NC 28364

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location was fine. The text notification from uhaul gave the wrong address. That was frustrating having to turn a 26' truck with a tow dolly around in the middle of Maxton.

Mary Anderson 
Rating:
3.0

The truck was dropped off the same day after hours.

EVELYN VEREEN 
Rating:
3.0

Sweep the truck out…Park it were you don’t have a hard time to get out.

Michael Bridges 
Rating:
5.0

Easy process and everyone that helped us was so friendly. Would recommend this place for pickup and using uhaul to make your moving experience easier.

Jason Watford 
Rating:
5.0

Customer did not leave a comment.

ROSALIND WOOD 
Rating:
5.0

I stopped in 30 minutes after the drop off location was closed. Wasn't quite sure what to do. I was a day early also. I was only on hold with U-Haul for a bit, but someone at the drop off location just happened to show up as U-Haul answered. There is an after hours procedure, I suggest you familiarize yourself with it just in case. The car transport was the easiest to load and unload. One person job!!

Joseph DIAL 
Rating:
3.0

Customer did not leave a comment.

Randall Bowers 
Rating:
1.0

No chance horrible ,

Cristian Perez 
Rating:
5.0

Noting.

JAMES SIMMS 
Rating:
3.0

Customer did not leave a comment.

Jason Call 
Rating:
3.0

Customer did not leave a comment.

RUSSELL LEHEW 
Rating:
1.0

Office was gross! Man running around with cigarette hanging out of his mouth. Hard to breath, I had to exit for a moment because I was choking. U-Haul should hold their vendors to a higher standard. Very disappointed.

Lisa Warwick 
Rating:
1.0

They falsely charged me for mileage and gas. I did NOT go over the allotted miles and returned the truck with more gasoline than when I picked it up. I took before and after pictures of the odometer. When I went back to the office to dispute the charges, I was treated rudely. I trusted uhaul with my card information and it was fraudulently misused. Please investigate!

Michael Pitts 
Rating:
5.0

Customer did not leave a comment.

RUSSELL LEHEW 
Rating:
3.0

Customer did not leave a comment.

Daralee Wiggins 
Rating:
2.0

Poor service

TERRY MCNEILL 
Rating:
5.0

Customer did not leave a comment.

EDDIE LOWERY 
Rating:
5.0

The gentleman that I dealt with was exceptional..very friendly, had everything ready when I arrived and was a pleasure to do business with!

Maureen Giannini 
Rating:
5.0

Customer did not leave a comment.

Annette Winston 
Rating:
2.0

Husband arrived to pick up the trailer to be told that it was broken and not available for rental. Even though I confirmed 24 hours in advance, no one told us there was no trailer at the location. I called the 800 number and after holding for a while the person found me another location with another trailer an hour away. We got there to pick up the second trailer and there was no one there who knew how to process Uhaul receipts. A simple trailer pickup turned into a half a day of running around and a lot of frustration.

Ken Blanton 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PITTS 
Rating:
4.0

Customer did not leave a comment.

ellion mcqueen 
Rating:
3.0

Customer did not leave a comment.

Melanie Oates 
Rating:
5.0

Customer did not leave a comment.

Shakeem Monroe 
Rating:
5.0

Customer did not leave a comment.

Cierra Locklear 
Rating:
5.0

Customer did not leave a comment.

Dolly Mcphatter 
Rating:
1.0

Give the franchise to a different entity.

Kevin Cartwright 
Rating:
5.0

Had a flat tire on 1-95 North and call Uhaul 1-800 # and it took someone 3 hours to arrive for assistance. Didn't take long to repair just the arrival time, needs to improve

CHARLES MCARTHUR 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE HASTY 
Rating:
1.0

Send customers to another location, hire new staff or retrain staff for customer skills

Kim Williams 
Rating:
1.0

When I got there, the owner said that UHaul had transferred my order to a different location. He then left and told me he would be back in 5 minutes. About 12 minutes later he drove back up to the store. He went into the office and shut the door. I asked him if he could help us and he said yes come on in. After checking in for about 20 minutes we were finally ready to look at the truck. After leaving things went fine.

Jason Eury 
Rating:
2.0

I came to pickup trailer at the 3rd location. I prechecked in online. The total was 274.00 They said that they had to do it again It took about 30 minutes to do. I signed the slip assuming that it was the same as my contract I did online only to find that the price was 414.00 when I looked at it at home. I was asked if I wanted insurance and said no. They apparently needed extra sale and added it anyway. I’m sure haul doesn’t condone this activity. I will be calling hail Monday for reimbursement of the insurance.

Tim Frederickson 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE THAMES 
Rating:
5.0

Customer did not leave a comment.

Phyllis MITCHELL 
Rating:
5.0

Everything was great!

Emily Wood 
Rating:
1.0

The wait was hour and half they were not trained to do the job

johnny prince 
Rating:
5.0

Customer did not leave a comment.

Ben Strickland 
Rating:
1.0

Also, the employees at the location I had to drop it off in, Maxton, NC, were very rude, disrespectful, and slow. I don't think they knew exactly what to do. I sat there for almost 2 hours and still never received any information. I had to take my daughter to the doctor so I left him my cell number for him to call and inform me when everything was done and I never heard back from him or got an answer when I called ( during business hours ). They need to be more strict on employees and make sure they are well trained.

TAMMY KRAJCI 
Rating:
5.0

Customer did not leave a comment.

madaline williams 
Rating:
5.0

Customer did not leave a comment.

LEIGH ANN MCKAY 
Rating:
3.0

I made a reservation for a location in Fayetteville NC and was required to drive 30+ miles to pick up the uhaul. I want the $50 guarantee for right location/time & equipment.

Trent McCraw 
Rating:
4.0

The customer service was outstanding and very friendly.

dylan hubbard 
Rating:
5.0

nothing, location only two mins. from home.

GLADES SKIPPER-MCOY 
Rating:
5.0

good dealer

walter morrow 
Rating:
3.0

there was just enough gas in the truck to get to the next gas station. agent said the tank was 1/4 full when in fact it was not. someone should have verified the truck was ready to go.

Sue Huggins 
Rating:
2.0

Truck was cleaned out after I arrived and the person was smoking and dropped ashes in the cab and left a smoking smell in the truck.

PAUL PITMAN 
Rating:
5.0

Customer did not leave a comment.

LARRY PURVIS 
Rating:
5.0

Customer did not leave a comment.

MARIAN MCQUEEN 
Rating:
3.0

Customer did not leave a comment.

TIM SCHROEDER 
Rating:
5.0

Customer did not leave a comment.

HAMPTON PEELE 
Rating:
5.0

Very helpful, personalized service

DENNIS STEWART 
Rating:
1.0

there was no location it was a garage

PHIL BOWERS 
Rating:
4.0

Customer did not leave a comment.

Bevelry Grainger 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WEBBER 
Rating:
5.0

Very Friendly and helpful

Prinell Jordan 
Rating:
3.0

Business was very busy with other tire and repair customers. They also were a little difficult to find the location.

WILLIAM BALDWIN 
Rating:
3.0

We rented the dolly from MS & dropped it off in Maxton. We brought the same car dolly back to MS. It was almost 2 times more expensive to bring it back to MS. Why?

CARL LOCKLEAR 
Rating:
4.0

Excellent friendly help; personable; could not have asked for better; emailed my receipt because her printer was out of ink....not a problem. Much better service in NC than in LA

JOHN KNESEL 
Rating:
5.0

Customer did not leave a comment.

Scott Miller 
Rating:
4.0

Customer did not leave a comment.

Teneeka Allen 
Rating:
4.0

Michelle was very helpful and courteous and is an assest to you facility.

LARRY BEAUCHAMP 
Rating:
5.0

The people at this location were extremely helpfull. Great peolpe. Thanks................

REEDY BOWYER 
Rating:
1.0

The service at the Maxton location was excellent. Michelle really knows how to take care of business!

DAVID ELLISON 
Rating:
3.0

Call in center representative was not up to date on the location of equipment. Once I was called with a pick up location, it was the same location in which I had already tried to rent from that day, but they did not have the equipment I needed. So I had to call the next morning instead of being on the road like I needed to.

No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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