Customer did not leave a comment.
Ladonna Sparks
Customer Reviews for Max's Towing & Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
Contact Us
1489 Hwy 121 SMurray, KY 42071
Services at this Location:
Office Hours
- Mon-Fri: 8 am–4 pm
- Sat: 8 am–12 pm
- Sun: Closed
Special Operating Hours
- 4/13/2024: Closed
- 5/18/2024: Closed
- 5/25/2024: Closed
- 6/8/2024: Closed
- 6/15/2024: Closed
- 7/20/2024: Closed
- 8/17/2024: Closed
- 8/24/2024: Closed
- 8/31/2024: Closed
- 9/1/2024: Closed
- 9/2/2024: Closed
- 9/28/2024: Closed
- 10/19/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Mitchell Earhart- Rating:
- 5.0
The steering column in the truck is HORRIBLE!!! Needs to be serviced the steering wheel actually has to be completely sideways to go straight ! Otherwise it was fine
Elizabeth Garland Lynn- Rating:
- 5.0
Very helpful.
Rebecca Boudreau- Rating:
- 5.0
Customer did not leave a comment.
Kurt Siegrist- Rating:
- 4.0
Customer did not leave a comment.
Jacoby Miskiewicz- Rating:
- 5.0
My experience was flawless. Great customer service.
ROBERT ALLISON- Rating:
- 4.0
Truck cab had a strong offensive industrial odor, perhaps from plastics sitting in the sun. It was nasty to breathe. Perhaps some ventilation and odor spray prior to customer pickup would help. Otherwise, great truck and very impressed with condition!
Janet Moore- Rating:
- 5.0
Customer did not leave a comment.
Dustin Black- Rating:
- 5.0
Customer did not leave a comment.
Karen Walker- Rating:
- 5.0
Customer did not leave a comment.
Robyn Meek- Rating:
- 5.0
Customer did not leave a comment.
Heidi Shultz- Rating:
- 5.0
Customer did not leave a comment.
Wilson Simmons- Rating:
- 4.0
dropped off after hours
Austin Wills- Rating:
- 5.0
Customer did not leave a comment.
MOLLY COLLINS- Rating:
- 3.0
Customer did not leave a comment.
TERESA SEMANN- Rating:
- 5.0
Customer did not leave a comment.
James Bryson- Rating:
- 5.0
Customer did not leave a comment.
MONTY MCCUISTON- Rating:
- 5.0
The address listed is not the correct pickup. That is the storage facilities. Pickup is on 12th street.
Kevin Hoggard- Rating:
- 5.0
Customer did not leave a comment.
Rafe Howard- Rating:
- 5.0
Customer did not leave a comment.
Jeremy Morgan- Rating:
- 5.0
Customer did not leave a comment.
Robert Futrell- Rating:
- 5.0
Customer did not leave a comment.
Seid Hassan- Rating:
- 5.0
Customer did not leave a comment.
Keith Smith- Rating:
- 5.0
Customer did not leave a comment.
Stephanie Siress | Overall Experience- Rating:
- 3.0
Why are so ducking expensive. Stop
Haley Caminata- Rating:
- 3.0
Customer did not leave a comment.
Tyler Warren- Rating:
- 5.0
I can't think of any improvements that could be made. The check-in process was fast and easy,
Edward Thome- Rating:
- 5.0
Keep doing what you are doing. Max is the friendliest U-Haul dealer I have every used.
James Work- Rating:
- 5.0
very accommodating for last minute need to get access. super kind people
Alena Ackerman- Rating:
- 5.0
Customer did not leave a comment.
Chad Maynard- Rating:
- 2.0
The Uhaul vehicle was fine. The pickup process was ridiculous!!! It took over an hour to check it out and i was very displeased with the process. There was barely any services and or Wi-Fi to connect to in order to check the vehicle out over the phone. I was also charged for 7 days which I didn’t have it for that long so now I will need to sit on the phone for hours dealing with that.
Nicole Hildenbrand- Rating:
- 5.0
Customer did not leave a comment.
robbie heddon- Rating:
- 5.0
Customer did not leave a comment.
Britany McClure- Rating:
- 5.0
Customer did not leave a comment.
Keith Barkley- Rating:
- 5.0
Customer did not leave a comment.
JHarold Simpson- Rating:
- 5.0
Great customer service with these guys! Had me ready to go in 5 mins! Thanks!!!!
Mary Brown- Rating:
- 5.0
Great customer service
EDWARD SLAUGHTER- Rating:
- 5.0
Great service. Very accommodating
PHYLLIS PHARIS- Rating:
- 5.0
Great place to rent from. Only suggestion would be to have more availability on cargo trailers. Needed a 6x12 several times and they didn't have any in any of the locations in Murray, Ky a couple times i needed it.
Jerry Montgomery- Rating:
- 5.0
Staff was very accommodating and informative. I would definitely recommend them
PHYLLIS PHARIS- Rating:
- 5.0
Customer did not leave a comment.
Kelly Collins- Rating:
- 5.0
Have an honest sales person. We were charged double the amount, and had to call the Uhaul 800 number to get it straightened out.
Kristi Givens- Rating:
- 5.0
Friendly and professional.
Todd Vinson- Rating:
- 2.0
I had previously rented 8 UBoxes and had a good experience. This experience was less than satisfactory. I did not know there were two different sizes of UBox and was sent a "U" version which was considerably smaller than the 8 I had previously rented. This caused me to have to throw out $200 worth of property since it would not fit in the box..The crew I contracted to load the box told me oh yeah there is a small box and a larger box which I never knew and was not told. Not only was I given a smaller UBox but I was charged the same price for it as the larger box and I lost some property. I expressed my concern to the Uhaul manager and was basically told it sucked to be me. This was a total ripoff and will not be using Uboxes in the future
TIM EDISON- Rating:
- 3.0
Tires were low on air, one was at 10psi. Two tires had hardly any treads. One break liight was out and pointed out to the associate but ignored.
ERNEST SEXTON- Rating:
- 5.0
Customer did not leave a comment.
RICKEY CANTY- Rating:
- 3.0
Customer did not leave a comment.
RONALD LITTLE- Rating:
- 5.0
The change over from the wood ubox to aluminum / fiberglass is a definite +
TIM EDISON- Rating:
- 5.0
Customer did not leave a comment.
WAYNE FRENCH- Rating:
- 5.0
Customer did not leave a comment.
ROBERT FRENCH- Rating:
- 4.0
Customer did not leave a comment.
JERI ALTSTADT- Rating:
- 5.0
Customer did not leave a comment.
Sheryl Lofton- Rating:
- 5.0
Customer did not leave a comment.
DONNIE HOWARD- Rating:
- 5.0
Customer did not leave a comment.
STANLEY BARNHART- Rating:
- 5.0
Customer did not leave a comment.
Joseph Douglas- Rating:
- 5.0
Customer did not leave a comment.
Michael Teasley- Rating:
- 4.0
The final delivery from Murray to Paducah took some time coordinating the actual move but the customer service was very good
Yvonne Ecklund- Rating:
- 5.0
The only thing I saw was on the key drop box. The key fob was a tight fit maybe you can widen it just a bit
ROCKY WHITE- Rating:
- 5.0
Customer did not leave a comment.
Wade Balmer- Rating:
- 1.0
Wanted to drop off at premier storage was told to take To this location. Men there are rude not at all friendly
tina stevens- Rating:
- 5.0
Excellent service - Best Overall Service I have had in years with any company in the people service business.
DAVID WILSON- Rating:
- 4.0
Be helpful when unhooking a trailer and hand parts to the clients. We don’t want to get in the way. Also try to be about solutions not problems. It’s great trying to look up future reservations but if you provide wrong information it doesn’t help.
Carol Terracina- Rating:
- 4.0
Customer did not leave a comment.
Scott Maymon- Rating:
- 5.0
Customer did not leave a comment.
JEREMY PRICE- Rating:
- 5.0
Customer did not leave a comment.
KELYN BROWN- Rating:
- 5.0
Customer did not leave a comment.
David Frasier- Rating:
- 5.0
Nothing extra needed! Friendly, professional and easy to work with! The guys at Max’s Towing were great!
THOMAS ALLEN- Rating:
- 5.0
Customer did not leave a comment.
Paul McGinnis- Rating:
- 5.0
Customer did not leave a comment.
GREGORY CUNNINGHAM- Rating:
- 5.0
Customer did not leave a comment.
Trina Osburn- Rating:
- 5.0
Customer did not leave a comment.
DAVID CRIDER- Rating:
- 5.0
Customer did not leave a comment.
WESLEY KRAMER- Rating:
- 4.0
There was no one there at 10:00 am on a Friday morning when I dropped off. Cell service was so poor there I couldn’t complete online check-in so I just crossed my fingers I did everything correctly
Diane Crabtree- Rating:
- 5.0
Customer did not leave a comment.
SHELENIA UNDERHILL- Rating:
- 4.0
Customer did not leave a comment.
Brian Lawrence- Rating:
- 5.0
Customer did not leave a comment.
PAUL MENTIKOV- Rating:
- 4.0
Customer did not leave a comment.
BEVERLY ANN MCCANN- Rating:
- 2.0
The app was a complete hassle. Had go drive to another facility to unlock the keys. Very disappointing
BENJAMIN METER- Rating:
- 5.0
Staff and service friendly and professional Easy pickup and return process Highly recommend this location.
MICHAEL JONES- Rating:
- 5.0
My experience was very good. 😄😄
KATON STEPHENSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Paul Bubb- Rating:
- 5.0
Customer did not leave a comment.
Charles McCrimmon- Rating:
- 5.0
none
RONALD PELLETIER- Rating:
- 5.0
Murray location was great.
William Manning- Rating:
- 3.0
The inside of the box truck has a grease spot that wasn’t clean all the way so when we place our sheet over Ed mattress in it, has a grease smear on the sheet. I took a picture of it before I cleaned the best I could
MARY HEBERLIE- Rating:
- 5.0
Customer did not leave a comment.
Suzette Smith- Rating:
- 5.0
Customer did not leave a comment.
Eric Moore- Rating:
- 4.0
I'm a repeat customer because this location has the best customer service in Murray Ky. Thank you guys for taking care of our moving needs. God bless you all.
STACY WASHINGTON- Rating:
- 3.0
Customer did not leave a comment.
GRANT FISCHER- Rating:
- 5.0
Customer did not leave a comment.
MARSHEL MCALLISTER- Rating:
- 4.0
Dropped off after hours so did not meet the staff.
JAMES SCHOTT- Rating:
- 5.0
Wonderful service!!!
Monty McCuiston- Rating:
- 5.0
Excellent service! Overall a great experience! Thank you.
Jochen Drewell- Rating:
- 5.0
Customer did not leave a comment.
Amanda Patel- Rating:
- 5.0
Customer did not leave a comment.
terrell kohn- Rating:
- 5.0
Awesome thanks
Donald Perry- Rating:
- 5.0
Customer did not leave a comment.
Sheila Dever- Rating:
- 5.0
The guys there were very helpful and courteous.
Alan Harder- Rating:
- 5.0
none
ron pelleteir- Rating:
- 5.0
The employee's at Max's towing where so helpful they made me feel safe and cared for during my experience in Kentucky. I wish the business U haul at South Plaza in Virginia Beach had half the customer service etiquette and care that Travis and Monte had in Kentucky, they were simply efficient and awesome.
Charles Smauldon- Rating:
- 4.0
Customer did not leave a comment.
Samuel Birdsong- Rating:
- 4.0
It was very easy to get to the unit.
RYAN PODROVITZ | First Impressions- Rating:
- 4.0
Just the right size.
Privacy Request | First ImpressionsAdditional Services at this Location
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Moving Trucks
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!