Customer Reviews for Max's Towing & Storage
(U-Haul Neighborhood Dealer)

238 reviews

1489 Hwy 121 S   Murray, KY 42071

(270) 767-6681

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/13/2024: Closed
  • 5/18/2024: Closed
  • 5/25/2024: Closed
  • 6/8/2024: Closed
  • 6/15/2024: Closed
  • 7/20/2024: Closed
  • 8/17/2024: Closed
  • 8/24/2024: Closed
  • 8/31/2024: Closed
  • 9/1/2024: Closed
  • 9/2/2024: Closed
  • 9/28/2024: Closed
  • 10/19/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(270) 767-6681

1489 Hwy 121 S
Murray, KY 42071

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/13/2024: Closed
  • 5/18/2024: Closed
  • 5/25/2024: Closed
  • 6/8/2024: Closed
  • 6/15/2024: Closed
  • 7/20/2024: Closed
  • 8/17/2024: Closed
  • 8/24/2024: Closed
  • 8/31/2024: Closed
  • 9/1/2024: Closed
  • 9/2/2024: Closed
  • 9/28/2024: Closed
  • 10/19/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ladonna Sparks 
Rating:
5.0

Customer did not leave a comment.

Mitchell Earhart 
Rating:
5.0

The steering column in the truck is HORRIBLE!!! Needs to be serviced the steering wheel actually has to be completely sideways to go straight ! Otherwise it was fine

Elizabeth Garland Lynn 
Rating:
5.0

Very helpful.

Rebecca Boudreau 
Rating:
5.0

Customer did not leave a comment.

Kurt Siegrist 
Rating:
4.0

Customer did not leave a comment.

Jacoby Miskiewicz 
Rating:
5.0

My experience was flawless. Great customer service.

ROBERT ALLISON 
Rating:
4.0

Truck cab had a strong offensive industrial odor, perhaps from plastics sitting in the sun. It was nasty to breathe. Perhaps some ventilation and odor spray prior to customer pickup would help. Otherwise, great truck and very impressed with condition!

Janet Moore 
Rating:
5.0

Customer did not leave a comment.

Dustin Black 
Rating:
5.0

Customer did not leave a comment.

Karen Walker 
Rating:
5.0

Customer did not leave a comment.

Robyn Meek 
Rating:
5.0

Customer did not leave a comment.

Heidi Shultz 
Rating:
5.0

Customer did not leave a comment.

Wilson Simmons 
Rating:
4.0

dropped off after hours

Austin Wills 
Rating:
5.0

Customer did not leave a comment.

MOLLY COLLINS 
Rating:
3.0

Customer did not leave a comment.

TERESA SEMANN 
Rating:
5.0

Customer did not leave a comment.

James Bryson 
Rating:
5.0

Customer did not leave a comment.

MONTY MCCUISTON 
Rating:
5.0

The address listed is not the correct pickup. That is the storage facilities. Pickup is on 12th street.

Kevin Hoggard 
Rating:
5.0

Customer did not leave a comment.

Rafe Howard 
Rating:
5.0

Customer did not leave a comment.

Jeremy Morgan 
Rating:
5.0

Customer did not leave a comment.

Robert Futrell 
Rating:
5.0

Customer did not leave a comment.

Seid Hassan 
Rating:
5.0

Customer did not leave a comment.

Keith Smith 
Rating:
5.0

Customer did not leave a comment.

Stephanie Siress  |  Overall Experience 
Rating:
3.0

Why are so ducking expensive. Stop

Haley Caminata 
Rating:
3.0

Customer did not leave a comment.

Tyler Warren 
Rating:
5.0

I can't think of any improvements that could be made. The check-in process was fast and easy,

Edward Thome 
Rating:
5.0

Keep doing what you are doing. Max is the friendliest U-Haul dealer I have every used.

James Work 
Rating:
5.0

very accommodating for last minute need to get access. super kind people

Alena Ackerman 
Rating:
5.0

Customer did not leave a comment.

Chad Maynard 
Rating:
2.0

The Uhaul vehicle was fine. The pickup process was ridiculous!!! It took over an hour to check it out and i was very displeased with the process. There was barely any services and or Wi-Fi to connect to in order to check the vehicle out over the phone. I was also charged for 7 days which I didn’t have it for that long so now I will need to sit on the phone for hours dealing with that.

Nicole Hildenbrand 
Rating:
5.0

Customer did not leave a comment.

robbie heddon 
Rating:
5.0

Customer did not leave a comment.

Britany McClure 
Rating:
5.0

Customer did not leave a comment.

Keith Barkley 
Rating:
5.0

Customer did not leave a comment.

JHarold Simpson 
Rating:
5.0

Great customer service with these guys! Had me ready to go in 5 mins! Thanks!!!!

Mary Brown 
Rating:
5.0

Great customer service

EDWARD SLAUGHTER 
Rating:
5.0

Great service. Very accommodating

PHYLLIS PHARIS 
Rating:
5.0

Great place to rent from. Only suggestion would be to have more availability on cargo trailers. Needed a 6x12 several times and they didn't have any in any of the locations in Murray, Ky a couple times i needed it.

Jerry Montgomery 
Rating:
5.0

Staff was very accommodating and informative. I would definitely recommend them

PHYLLIS PHARIS 
Rating:
5.0

Customer did not leave a comment.

Kelly Collins 
Rating:
5.0

Have an honest sales person. We were charged double the amount, and had to call the Uhaul 800 number to get it straightened out.

Kristi Givens 
Rating:
5.0

Friendly and professional.

Todd Vinson 
Rating:
2.0

I had previously rented 8 UBoxes and had a good experience. This experience was less than satisfactory. I did not know there were two different sizes of UBox and was sent a "U" version which was considerably smaller than the 8 I had previously rented. This caused me to have to throw out $200 worth of property since it would not fit in the box..The crew I contracted to load the box told me oh yeah there is a small box and a larger box which I never knew and was not told. Not only was I given a smaller UBox but I was charged the same price for it as the larger box and I lost some property. I expressed my concern to the Uhaul manager and was basically told it sucked to be me. This was a total ripoff and will not be using Uboxes in the future

TIM EDISON 
Rating:
3.0

Tires were low on air, one was at 10psi. Two tires had hardly any treads. One break liight was out and pointed out to the associate but ignored.

ERNEST SEXTON 
Rating:
5.0

Customer did not leave a comment.

RICKEY CANTY 
Rating:
3.0

Customer did not leave a comment.

RONALD LITTLE 
Rating:
5.0

The change over from the wood ubox to aluminum / fiberglass is a definite +

TIM EDISON 
Rating:
5.0

Customer did not leave a comment.

WAYNE FRENCH 
Rating:
5.0

Customer did not leave a comment.

ROBERT FRENCH 
Rating:
4.0

Customer did not leave a comment.

JERI ALTSTADT 
Rating:
5.0

Customer did not leave a comment.

Sheryl Lofton 
Rating:
5.0

Customer did not leave a comment.

DONNIE HOWARD 
Rating:
5.0

Customer did not leave a comment.

STANLEY BARNHART 
Rating:
5.0

Customer did not leave a comment.

Joseph Douglas 
Rating:
5.0

Customer did not leave a comment.

Michael Teasley 
Rating:
4.0

The final delivery from Murray to Paducah took some time coordinating the actual move but the customer service was very good

Yvonne Ecklund 
Rating:
5.0

The only thing I saw was on the key drop box. The key fob was a tight fit maybe you can widen it just a bit

ROCKY WHITE 
Rating:
5.0

Customer did not leave a comment.

Wade Balmer 
Rating:
1.0

Wanted to drop off at premier storage was told to take To this location. Men there are rude not at all friendly

tina stevens 
Rating:
5.0

Excellent service - Best Overall Service I have had in years with any company in the people service business.

DAVID WILSON 
Rating:
4.0

Be helpful when unhooking a trailer and hand parts to the clients. We don’t want to get in the way. Also try to be about solutions not problems. It’s great trying to look up future reservations but if you provide wrong information it doesn’t help.

Carol Terracina 
Rating:
4.0

Customer did not leave a comment.

Scott Maymon 
Rating:
5.0

Customer did not leave a comment.

JEREMY PRICE 
Rating:
5.0

Customer did not leave a comment.

KELYN BROWN 
Rating:
5.0

Customer did not leave a comment.

David Frasier 
Rating:
5.0

Nothing extra needed! Friendly, professional and easy to work with! The guys at Max’s Towing were great!

THOMAS ALLEN 
Rating:
5.0

Customer did not leave a comment.

Paul McGinnis 
Rating:
5.0

Customer did not leave a comment.

GREGORY CUNNINGHAM 
Rating:
5.0

Customer did not leave a comment.

Trina Osburn 
Rating:
5.0

Customer did not leave a comment.

DAVID CRIDER 
Rating:
5.0

Customer did not leave a comment.

WESLEY KRAMER 
Rating:
4.0

There was no one there at 10:00 am on a Friday morning when I dropped off. Cell service was so poor there I couldn’t complete online check-in so I just crossed my fingers I did everything correctly

Diane Crabtree 
Rating:
5.0

Customer did not leave a comment.

SHELENIA UNDERHILL 
Rating:
4.0

Customer did not leave a comment.

Brian Lawrence 
Rating:
5.0

Customer did not leave a comment.

PAUL MENTIKOV 
Rating:
4.0

Customer did not leave a comment.

BEVERLY ANN MCCANN 
Rating:
2.0

The app was a complete hassle. Had go drive to another facility to unlock the keys. Very disappointing

BENJAMIN METER 
Rating:
5.0

Staff and service friendly and professional Easy pickup and return process Highly recommend this location.

MICHAEL JONES 
Rating:
5.0

My experience was very good. 😄😄

KATON STEPHENSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Bubb 
Rating:
5.0

Customer did not leave a comment.

Charles McCrimmon 
Rating:
5.0

none

RONALD PELLETIER 
Rating:
5.0

Murray location was great.

William Manning 
Rating:
3.0

The inside of the box truck has a grease spot that wasn’t clean all the way so when we place our sheet over Ed mattress in it, has a grease smear on the sheet. I took a picture of it before I cleaned the best I could

MARY HEBERLIE 
Rating:
5.0

Customer did not leave a comment.

Suzette Smith 
Rating:
5.0

Customer did not leave a comment.

Eric Moore 
Rating:
4.0

I'm a repeat customer because this location has the best customer service in Murray Ky. Thank you guys for taking care of our moving needs. God bless you all.

STACY WASHINGTON 
Rating:
3.0

Customer did not leave a comment.

GRANT FISCHER 
Rating:
5.0

Customer did not leave a comment.

MARSHEL MCALLISTER 
Rating:
4.0

Dropped off after hours so did not meet the staff.

JAMES SCHOTT 
Rating:
5.0

Wonderful service!!!

Monty McCuiston 
Rating:
5.0

Excellent service! Overall a great experience! Thank you.

Jochen Drewell 
Rating:
5.0

Customer did not leave a comment.

Amanda Patel 
Rating:
5.0

Customer did not leave a comment.

terrell kohn 
Rating:
5.0

Awesome thanks

Donald Perry 
Rating:
5.0

Customer did not leave a comment.

Sheila Dever 
Rating:
5.0

The guys there were very helpful and courteous.

Alan Harder 
Rating:
5.0

none

ron pelleteir 
Rating:
5.0

The employee's at Max's towing where so helpful they made me feel safe and cared for during my experience in Kentucky. I wish the business U haul at South Plaza in Virginia Beach had half the customer service etiquette and care that Travis and Monte had in Kentucky, they were simply efficient and awesome.

Charles Smauldon 
Rating:
4.0

Customer did not leave a comment.

Samuel Birdsong 
Rating:
4.0

It was very easy to get to the unit.

RYAN PODROVITZ  |  First Impressions 
Rating:
4.0

Just the right size.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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