Customer Reviews for Maxi Storage at the Lake LLC
(U-Haul Neighborhood Dealer)

255 reviews

252 Hwy W   Eldon, MO 65026

(573) 964-2307

Office Hours

  • Mon: 8 am–3 pm
  • Tue: Closed
  • Wed: 8 am–3 pm
  • Thur: Closed
  • Fri: 8 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(573) 964-2307

252 Hwy W
Eldon, MO 65026

Services at this Location:

Office Hours

  • Mon: 8 am–3 pm
  • Tue: Closed
  • Wed: 8 am–3 pm
  • Thur: Closed
  • Fri: 8 am–3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super friendly, and always made himself available.

Travis Benton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jarrod Graham  |  Overall Experience 
Rating:
5.0

When I called with a question, they were very helpful and the turn in process was excellent.

Thomas Farfan 
Rating:
4.0

The mobile app did not work well on my android phone so the check in and out process was lengthy and difficult. I ended up using my iPad and that worked better

Nadine Steffen 
Rating:
5.0

Friendly prompt and helpful.

Kandice Walters 
Rating:
3.0

This where I was directed to drop off. Website said open. But when I got there I called and was told they are not open on Tuesday or Thursday. I had to check myself in and take pics. Compares to going to Wal-Mart, shopping, then being forced to self check, bag your own groceries, load the car, unload the car, etc. Worked out but not what I prefer.

Ray Sousley 
Rating:
5.0

Customer did not leave a comment.

Troy Alexander 
Rating:
5.0

Customer did not leave a comment.

Angel Holder  |  Overall Experience 
Rating:
5.0

Great for my purpose. Quentin was great to deal with. Will use again if need arises. Thank you.

Micheal Snavely  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH VANGOGH 
Rating:
4.0

Customer did not leave a comment.

Amber Carver 
Rating:
5.0

Customer did not leave a comment.

John Korpus 
Rating:
5.0

Customer did not leave a comment.

david wolfe 
Rating:
5.0

This was the easiest rental I have had. Good job Uhaul.

Travis Troyer 
Rating:
4.0

Customer did not leave a comment.

NATASHA REVIA 
Rating:
5.0

The agent that I got truck from was great

Lawrence Sagehorn 
Rating:
5.0

Customer did not leave a comment.

Maria Osowick 
Rating:
5.0

Great customer service

greg jones 
Rating:
5.0

we actually just moved to your other lot over off of HH where we share a larger unit with our parents who recently moved here. It’s closer to our house.

Mack Nelson  |  Overall Experience 
Rating:
5.0

I’ve rented from this location a couple of times and it’s always a great experience!

Todd Farley 
Rating:
3.0

There was noone there, although the sign said open and the hours on the door also said they were open but office was locked

Tim Henderson 
Rating:
5.0

We had a wonderful experience at this dealership. The manager was very helpful, friendly and knows his stuff. He really went the extra mile to make sure our move was as easy and smooth as possible. Driving the 26' truck was scary at first but actually really easy to maneuver over were got the hang of it. The truck was like brand-new at 3,000 miles.

Sharon Holstein 
Rating:
4.0

Customer did not leave a comment.

Allen Lueckenotto 
Rating:
5.0

Customer did not leave a comment.

Marie Wynn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sara Rogers 
Rating:
2.0

Guy tried to charge an extra $100 said for deposit but when I called the uhaul 800# I was informed I didn't need a deposit

damon long 
Rating:
4.0

Customer did not leave a comment.

Joe White 
Rating:
5.0

No improvements necessary. The gentleman that runs this facility is friendly, helpful and accommodating.

Michael Palmer 
Rating:
5.0

Excellent service ans trailer. Worked out great.

ANDREA METCALF 
Rating:
4.0

Cargo nets in trucks would be good.

CHRISTOPHER L YOUNTS 
Rating:
3.0

The previous occupant had a dog in the cab. It was really stinky for the entire duration of my rental, and there was dog hair everywhere. I could also barely see out of the windshield because it was littered with bugs. Adjusting the side mirrors meant needing an immediate hand wash due to all the dead bug residue.

CARL BECK 
Rating:
5.0

Customer did not leave a comment.

Norma Helms 
Rating:
5.0

Quinten is very personable and professional. Goes over every detail and makes sure the equipment is connects properly as well as to make sure I didn’t have any questions or concerns.

Robb Young 
Rating:
5.0

Customer did not leave a comment.

Tracy Cartwright 
Rating:
5.0

Great facility. The owner, Quentin was just terrific to work with. Highly recommend!

Steve Wilardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Myers 
Rating:
5.0

Customer did not leave a comment.

nicholas hauerwas 
Rating:
3.0

vehicle ran horrible and used alot of fuel was told it gets 12 mpg only got around 5 mpg

Charles Buford 
Rating:
5.0

Customer did not leave a comment.

Joe Adams 
Rating:
5.0

None requured

Gerard Willey 
Rating:
5.0

Customer did not leave a comment.

Joann Boyd 
Rating:
3.0

Not easy to find, 2 different buildings on 2 different roads and no mention of uhaul. Not very well lit, key return box was hard to find as it is in the dark, no lighting

Suzanne Erxleben 
Rating:
5.0

Customer did not leave a comment.

Heather Edwards 
Rating:
5.0

Customer did not leave a comment.

Adam Khachi 
Rating:
5.0

Customer did not leave a comment.

Michael Delaney  |  Overall Experience 
Rating:
5.0

You really should update your system on quotes. I spent countless hours trying to get a quote with my discount emailed me prior to pick up day and never got one. This caused me undue stress and frustration on the pickup day. So much so that I am highly considering using another company for my next 2 loads.

John Walsh 
Rating:
5.0

Customer did not leave a comment.

Eric Ammerman 
Rating:
5.0

Customer did not leave a comment.

Phillip Bustamante 
Rating:
5.0

Customer did not leave a comment.

Chuck Hatley 
Rating:
5.0

Customer did not leave a comment.

Carl Tegethoff 
Rating:
3.0

Parking was crowded

Christopher Butler 
Rating:
5.0

Customer did not leave a comment.

mike blumer 
Rating:
5.0

Customer did not leave a comment.

Pam Broadrick 
Rating:
5.0

Customer did not leave a comment.

Steven Lebofsky 
Rating:
3.0

Customer did not leave a comment.

Eric Peterson 
Rating:
5.0

Great

Dorother Harrington 
Rating:
5.0

First class service!

Robert Robinson 
Rating:
5.0

Customer did not leave a comment.

Zachery Simpson 
Rating:
5.0

Customer did not leave a comment.

Doug Polster 
Rating:
5.0

Not a thing. The U-Haul representative was excellent.

Roger Blinsmon 
Rating:
5.0

Customer did not leave a comment.

Daniel Hoff 
Rating:
5.0

Customer did not leave a comment.

Robert Skouby 
Rating:
4.0

Customer did not leave a comment.

Susan Levacy 
Rating:
5.0

This is a very nice storage facility and Quinten has always been great to work with.

BRADLEY SPARKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neal Cervone 
Rating:
5.0

I made my reservation last minute because plans had changed. Everything was so smooth. I’m grateful for the service I received. It made a stressful day of moving a breeze. The gentleman are the pick up location was very easy to work with. Highly recommend!

Megan Beaird 
Rating:
4.0

I was completely satisfied.

Michael Matchell 
Rating:
5.0

Customer did not leave a comment.

Scott Schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA PENFIELD 
Rating:
5.0

Customer did not leave a comment.

Autumn Sluss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Wood 
Rating:
5.0

We were very pleased with Quentin, very professional and knowledgeable.

BRIDGET MURPHY 
Rating:
5.0

Nothing. Checking was easy. Man was nice.

GREGORY ALLEN 
Rating:
5.0

Queton was always available to answer any questions we had. Also where we stopped a few times he would stop at the unit to make sure everything was okay.

Doug Christiansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD MCGOWAN 
Rating:
5.0

Customer did not leave a comment.

mark dunn 
Rating:
5.0

Not sure how to improve it. The owners are fantastic people who enjoy interacting with their customers.

Anthony Anderson 
Rating:
5.0

Customer did not leave a comment.

Dan Hawthorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Ridgely 
Rating:
5.0

Customer did not leave a comment.

David Ridgely 
Rating:
5.0

Customer did not leave a comment.

BENNY DUFFIELD 
Rating:
5.0

I returned the UHaul on Sunday evening. The location was closed. Easy return.

Glen Bush 
Rating:
5.0

Easy access and great storage unit. The owner was always available if you had any questions or needed anything. Highly recommend!

Curt Barker  |  Overall Experience 
Rating:
3.0

My son and I had a hard time finding this place. It was completely out in the bonnies. They need to think about moving so they are more accessible.

Jackie Brown 
Rating:
5.0

Great service

Charles Hatley 
Rating:
5.0

Very convenient using mobile phone to check out. FYI there is a leak in this trailer. One of my pictures got some water damage. Some boxed clothes got wet.

Naomi Szopinski 
Rating:
4.0

Customer did not leave a comment.

KENNETH HOUCHINS 
Rating:
3.0

Customer did not leave a comment.

Andrew Simpson 
Rating:
5.0

My experience there was outstanding

Marc Oberkirsch 
Rating:
5.0

Customer did not leave a comment.

Harrison Fry 
Rating:
4.0

There was confusion at the start. First of all the truck I reserved was not there. I get a call from another U-haul agent who stated the truck I reserved was not available. WTF Fortunately, somebody failed to pick up a previously reserved truck which I was able to get. Things went smoothly after that.

Michael Matchell 
Rating:
3.0

Customer did not leave a comment.

lanora eich 
Rating:
5.0

Customer did not leave a comment.

ken scherer 
Rating:
5.0

Customer did not leave a comment.

Douglas Coleman 
Rating:
5.0

Customer did not leave a comment.

Galina Malashchuk 
Rating:
5.0

Quentin and his team are the best. In and out fast every time. Great customer service

KARLTON MILLER 
Rating:
5.0

Provide clean equipment and care enough to actually take a phone call from your customers. I should be credited $$ for having to stop what I was doing and clean out the trailer before I could start working.

David Zahn 
Rating:
5.0

Customer did not leave a comment.

Curt Barker 
Rating:
4.0

Customer did not leave a comment.

JAMES PARKER 
Rating:
5.0

Staff and ownership was 100% focused on customer service to the best of their ability as well as accommodating my Uhaul rental needs. A foresure recommendation from me.

Doug Kwasniewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GROW 
Rating:
5.0

This facility is one of the friendliest places I have ever rented from! The transaction was so easy!

Joseph Jurgensmeyer 
Rating:
4.0

Customer did not leave a comment.

Martez Session 
Rating:
5.0

Great personnel, very friendly!

Patty Berzinski 
Rating:
3.0

Customer did not leave a comment.

Michael Carver 
Rating:
5.0

Customer did not leave a comment.

Gary Fern 
Rating:
5.0

I was given a location that had been closed for months and was able to return to this location no problem.

MARYELLEN MACE 
Rating:
5.0

Always a pleasure doing business with Quentin. Really great customer service making pick up as easy as possible.

KARLTON MILLER 
Rating:
5.0

Customer did not leave a comment.

WENDY MOORE 
Rating:
5.0

Customer did not leave a comment.

Nita Colburn 
Rating:
4.0

Repair fenders when they are cracked so water and mud do not sling all over car had to complete clean car and truck that I was pulling it with

Vernon Thacker 
Rating:
1.0

Every thing was great

Lorane Melton 
Rating:
4.0

Customer did not leave a comment.

GREGORY SCHUSTER 
Rating:
5.0

I want to say that this isn't a criticism of the Eldon facility; it's a criticism of Uhaul in general. The Eldon facility was fine and the staff was very nice and helpful. But this place was out in the middle of nowhere surrounded by winding and gravel roads. I had to drive over an hour to get there from where I lived. I made a reservation online in advance and by the time I was ready for a truck, there were none available to me in my hometown. Although the truck worked great and I'm thankful to the employee who found it for me, I don't think it's fair to let someone rent a truck that's not available--or at least give more than 24 hours notice if something has gone awry. Talk about a panic attack...

Elizabeth Wolfson 
Rating:
5.0

Customer did not leave a comment.

DARYL WESTERMEYER 
Rating:
5.0

The overhead door did not work properly, needed repairs.

JOHN WRIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT HYATT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Orourke  |  Overall Experience 
Rating:
5.0

Only improvement I would suggest is grading the drive ... with my car there are large ruts- water runoff areas made it a bit difficult to get in.

Suzanne Reiker  |  Overall Experience 
Rating:
5.0

Quentin was fantastic. He always communicated with me on everything and was very professional. He always had my best interest at hand. I was very satisfied and will recomend this facility.

Shari Kruse  |  Overall Experience 
Rating:
5.0

Excellent service! Fast, friendly and efficient! Storage facilities are gated and monitored by video surveillance. Maxi is a good secure facility to store your belongings.

Ronnie Carter  |  Reservation 
Rating:
4.0

Great people.

JANET PRUETT  |  Overall Experience 
No reviews have been submitted for this location.

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