Customer Reviews for Maumelle U Storage
(U-Haul Neighborhood Dealer)

1,654 reviews

101 Commerce Dr   Maumelle, AR 72113

(501) 851-2163

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 851-2163

101 Commerce Dr
Maumelle, AR 72113

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

All was good

MARK OKONOWSKI 
Rating:
5.0

Customer did not leave a comment.

Marilynn Tibbs 
Rating:
5.0

Always had great service with U-Haul no complaints

PERCY JACKSON 
Rating:
5.0

Staff very friendly and accommodating.

Eric Smith 
Rating:
5.0

Customer did not leave a comment.

Jerry Whitmore 
Rating:
5.0

Customer did not leave a comment.

john adams 
Rating:
5.0

Super friendly staff

David English 
Rating:
5.0

Thank you,sir! Thank you!

Larkin Smith 
Rating:
5.0

Very excellent customer service thank you

Mary Superczynski 
Rating:
5.0

Great service

james oliver 
Rating:
5.0

Great group of people working in the office, highly recommend

Joseph Scott 
Rating:
5.0

Truck had a check engine light on. Ran very rough

Robert Wenner 
Rating:
1.0

HATED THE SELF CHECK-OUT and CHECK-IN. Who travels with a copy of their passport or lease at the time of check-out?! App was confusing and cumbersome to understand. WORSE, I don't like providing my biometric information to anyone (required a selfie and a picture of my drivers license!). How are you going to ensure/protect my information to ensure it isn't stolen/compromised by identity thieves? I had to go though a ridiculous check-in process of taking numerous pictures of the inside and outside of the vehicle. Thank goodness it wasn't 100 degrees out or storming!! It was drizzling that day and discovered the wiper blades were badly worn and made driving hazardous. Did I mention I HATED IT! NO! I would not recommend this location unless you want to go through some serous *ss-pain! Doubt I'll see this review posted for others to see and judge for themselves ...

Orlando Martinez 
Rating:
5.0

Customer did not leave a comment.

Benjamin Starcher 
Rating:
5.0

Reece was great from start to finish. He had a great attitude, knew his product & was very accommodating. Best prices-highly recommend this location.

Cornell McClellan 
Rating:
5.0

The best employees that re a great asset to U-Haul. They went out of the way to adhere to my situation. I will use U-Haul every time I need your service. Thanks for making a my move not so bad after all, taught this move would be a mess. Thanks TCN

TIP NELMS 
Rating:
5.0

This was a great experience. Keep up the good work.

Marilynn Kincade 
Rating:
5.0

Staff and service is outstanding!!!

Mona Unwer 
Rating:
5.0

For me to learn how to operate my smart smartphone

PERCY JACKSON 
Rating:
5.0

Great service process was fast

Ricardo Mora 
Rating:
4.0

Customer did not leave a comment.

Robert Jarrett 
Rating:
5.0

Friendly, fast service

laura summers 
Rating:
5.0

Customer did not leave a comment.

robert pena 
Rating:
5.0

Customer did not leave a comment.

Ron Almond 
Rating:
5.0

The guys that work there were super friendly and very helpful. Best customer service that I’ve had from any company in a long time. Thank You…

Charles Spencer 
Rating:
1.0

Customer did not leave a comment.

Miya Humphrey 
Rating:
2.0

Charged me 13.00 for fuel that I put back in the truck. I only went 7 miles 😡

Elizabeth Jones 
Rating:
5.0

Always professional, helpful and quick to get you on the road!

Barry Schnaitman 
Rating:
5.0

Staff and trucks are great - thanks

Tony Decicco 
Rating:
5.0

Customer did not leave a comment.

Harold Walker 
Rating:
5.0

Customer did not leave a comment.

john Davis 
Rating:
5.0

Customer did not leave a comment.

dawn rodgers 
Rating:
2.0

battery was dead when i picked up the truck . sign in was a pain. had to get help from help line-TWICE

NORMAN MOORE 
Rating:
3.0

A stank odor scent would fly away. Clean vehicle

Gale Hampton 
Rating:
5.0

Nothing everyone was helpful!

Sandra King 
Rating:
5.0

Customer did not leave a comment.

Nancy Raggio 
Rating:
5.0

Customer did not leave a comment.

Judy Armstrong 
Rating:
5.0

Always great service.

Bob Ross 
Rating:
5.0

Customer did not leave a comment.

angela jarrett 
Rating:
5.0

Great customer service!!

Sarah Lawson 
Rating:
5.0

Customer did not leave a comment.

naaman kelley 
Rating:
5.0

Nothing every thing was great

Corinna Williams 
Rating:
5.0

Customer did not leave a comment.

Monty Sherrill 
Rating:
5.0

Great customer service the guy literally hooked up the tow dolly and ill come back here for any other moving needs hands down

Brian Fulmer 
Rating:
4.0

Customer did not leave a comment.

JOHN WHITTINGTON 
Rating:
3.0

I should not have had to return the truck to the Maumelle store. I asked to do a one way where it would have been cheaper, but they told me I had to bring the truck back from my out of town location. That added $40 plus to my already expensive rental. If UHaul advertises one way then it should honor that request. It costs me to bring the truck back AND bring my car back so I could pick up my husband from driving the rental! Extra money in gas for both. We will not use U-HAUL again. We will rent from another company next time. (Extra $40+ for U-Haul and double gas cost for my Pilot to follow the U-Haul back to Maumelle from Cabot where we moved to).

Michelle Lyons 
Rating:
5.0

We turned the trailer in 2 day’s early. A partial refund for early turn in would have been nice.

Danell Mauldin 
Rating:
5.0

Customer did not leave a comment.

Carmell Smith 
Rating:
5.0

The two young men working in this location are so polite and their customer service skills are excellent. Kudos to them!

AMY JACKSON 
Rating:
5.0

Customer did not leave a comment.

Christopher Collins 
Rating:
5.0

Customer did not leave a comment.

Catherine Merideth 
Rating:
5.0

The only complaint that I have is that the driver side windshield wiper wasnt working at all, like not even functioning/broken. and it was pouring down rain. I put my life in danger as well as everyone else on the road to attempt to drive it back and return it in time to the location safely. this was out of the control of the Uhaul workers and I let them know so they could get it fixed before they rented it out again.

Kristina Lewis 
Rating:
3.0

I did not like that I had to return it to the same place I got it. made no since.

Carole Booth 
Rating:
5.0

Noah Williams is a professional and provided excellent customer service (which I have come to expect) and greatly appreciate!

Barry Schnaitman 
Rating:
5.0

The customer service at this site was superb. I would recommend anyone to this site. The young man that assisted me was professional, polite, and willing to answer all my questions. The rest of the team there was also great.

Raul Moreno 
Rating:
2.0

Next time before you go home make sure all trucks have been assigned like they are supposed to be so when a customer has a rental on a 24/7 he can pick it up when he needs to not an hour later. Sad part is was told they couldn't compensate me any time or discount the truck and I know that's just a bold lie. Jake ar Conway u storage would have made this right. But that's ok won't go to this location to get a truck again.

JAMES FADDIS 
Rating:
5.0

Always fast and professional. Because of the periodic need (always) to haul “something”, I am so thankful we have this location! And I am even more thankful for the excellent customer service!

Barry Schnaitman 
Rating:
5.0

everything great

Anthony Sauerwin 
Rating:
5.0

Your people are excellent. I would recommend this location and it’s staff to everyone. Keep up the good work.

Timothy LaMange 
Rating:
5.0

Great Customer care and service.

Billy Smith 
Rating:
5.0

Very Professional very nice to work with

Wally Erwin 
Rating:
5.0

Customer did not leave a comment.

Daniel Jolie 
Rating:
5.0

The staff was very friendly, and the drop-off service was easy and convenient.

Tamela Cane 
Rating:
5.0

Customer did not leave a comment.

Craig CASTRELLON 
Rating:
5.0

Customer did not leave a comment.

Tammy Quinn 
Rating:
5.0

Customer did not leave a comment.

Heath Lewis 
Rating:
4.0

Customer did not leave a comment.

Lakin Williams 
Rating:
5.0

Customer did not leave a comment.

Gabrielle White 
Rating:
5.0

Wold class service at its finest!! Thank you!

Justin Smith 
Rating:
5.0

Very nice people working inside the place help you with all your needs. Truck was clean and nice. Thank you Uhaul.

Arnita Joyner 
Rating:
5.0

Customer did not leave a comment.

Gary Ward 
Rating:
5.0

Customer did not leave a comment.

Stuart Bowles 
Rating:
5.0

Had truck on hand and ready to go compared to on Kanis did not have one fir 2r hours

Richard King 
Rating:
5.0

Customer did not leave a comment.

Stuart Bowles 
Rating:
5.0

Excellent service.

Rick Adcock 
Rating:
1.0

I do not mind the location. I’ve rented through U-haul numerous times and no problem with my out of state bank card, “they say prepaid” and I’ve used it every time for all rentals. So not to happy about that. Location was clean but they are a hardware store with extra nothing else. Female employee very rude and dismissive. Will never rent from this site again. And yes enclosed trailer and dropped off on time. So no issues there. Just not happy with the site.

Jennifer Gentry 
Rating:
4.0

Customer did not leave a comment.

Teresa Wynn 
Rating:
5.0

Came out and greeted me.

scott kelton 
Rating:
5.0

Customer did not leave a comment.

Jed Smith 
Rating:
5.0

Everything was great!

Jasmine Lenox 
Rating:
5.0

Quality Customer Care. Highly recommended.

Billy Smith 
Rating:
5.0

Customer did not leave a comment.

Katonya Mitchner 
Rating:
5.0

Customer did not leave a comment.

Fergus Harris 
Rating:
5.0

This location and the customer service is exceptional. Highly recommend!

Cory Chambers 
Rating:
5.0

Customer did not leave a comment.

Jana Richardson 
Rating:
5.0

Adam was great

Frank Lawrence 
Rating:
5.0

I was very impressed by the two employees I interacted with. They allowed me to make changes to my reservation and accommodate changes on the fly. It was very appreciated.

Parke Adamson 
Rating:
5.0

Very courteous, helpful sales people. On top of their game!

Keith Merritt 
Rating:
4.0

Quick and easy

Frank Gallaway 
Rating:
3.0

Customer did not leave a comment.

Floyd Woodruff 
Rating:
5.0

NA

Anthony Robinson 
Rating:
5.0

Customer did not leave a comment.

Tony Arnold 
Rating:
5.0

Always appreciate your great customer service

Billy Smith 
Rating:
5.0

The team at this location has always been helpful which is much appreciated!

RUTH TIAPULA 
Rating:
5.0

NA

Anthony Robinson 
Rating:
5.0

The 20 ft. truck that we rented was in proper working order--no problems. When we placed our order on 6/18/2023, we requested a hand truck and 3 dozen blankets so we could protect our furniture. Whenever we arrived on 8/4/2023, we were told that the facility did NOT have any blankets available to rent. I had called to 8/3/2023 to confirm the reservation and to be sure that the 20 ft truck was available. At that time we were not told about the lack of blankets. We had never encountered this issue with all the previous Uhaul rentals. Be sure to ask if ALL equipment is available for your move.

Charles Brandon 
Rating:
1.0

The Maumelle location was fine...however, the original location on 5815 Baseline Road was not. Having to drive over 20 miles to get a truck will not happen again and I will steer as many people away from this location as possible.

Priscillia Weathers 
Rating:
4.0

Customer did not leave a comment.

kristy cooper 
Rating:
2.0

Andy is a jackass

Anita Anthony 
Rating:
4.0

Upon returning a car hauling trailer I was told a rear axle chain was missing. I was not aware that it had a rear axle chain. The trailer did not have a rear chain when I loaded the car. Can’t say whether the chain was attached when when the trailer was rented. I have no proof, only my word.

Jeffery Combs 
No reviews have been submitted for this location.

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