El cliente no dejó un comentario.dean P.
Customer Reviews for Mattresses & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Better vehicle upkeep, was not clean when rented.Jordan F.
El cliente no dejó un comentario.Marie O.
The truck I got didn't have no gas but he clams gas was in thereDamion S.
They are scamming , they start my time before and give me about an hour and when I returning key so he make me more wait so he get more time and then he charge me another extra day which I have never take that day .I give back on time when I got key so if refund me that he charge me extra then it's gonna helpful.thank youZAEEM A.
I declined the CDW coverage when making my online reservation but it was invoiced anyway without my consent. Not happy about having to pay this extra charge.Patrick B.
Neighborhood U-Haul shops are not good places to drop off a trailer. Many times you have to unhook yourself. Hurt myself dropping off a 6x12 trailer. Drop off is often in a small alley behind a business. Find the closest Full time U-haul shop to drop off trailers.Henry R.
The location and customer service was great, however, the equipment did not have AC. It smelled like urine. It was completely dirty in the back. It had a check engine light. Barely would drive to speed.Kelly D.
The truck didn't have ANY of the moving equipment I requested. I was depending on the dolly and moving blanket's. The truck was disgusting, It reeked of cigarettes and pee. I was stuck cleaning it because of my pick up time. Aren't they checked and cleaned upon drop off? Honestly I can't believe I was charged the full rental amount given the condition of the truck and lack of supplies. I want to keep anyone else from going through this and am ready to make my review publix. This cannot be the normal for U-Haul and I'm extremely disappointed.Leonardo H.
Not a thing... grade A service and hospitalityangel G.
Reserved for 11am. Contact had to be called. Spoke 12:20p. Reserved 10ft truck. Ended up with roach infested 17ft truck that coast me almost 3 times more for 3 hours use.Heidi M.
The AC in the truck did not work. When we arrived to my unit after picking up the truck there was a liquid substance that smelled and looked like urine in the back. Apparently they are not keeping up with the trucks there and should not be representing UHAUL at all.Ashley G.
El cliente no dejó un comentario.amaury stalyn H.
Make sure that equipment works. Truck had a bad battery that required jumping, a check engine light and very rough idle. After loading and starting to leave the AC stopped working on a 90+ degree day. What a horribly maintained vehicle! Worst uhaul experience I have had.Douglas S.
El cliente no dejó un comentario.Sheila J.
I was charged 2 daya late even though i returned before the due date and gave the dealer the keys.Teddy P.
El cliente no dejó un comentario.Nikolas T.
El cliente no dejó un comentario.Jose U.
El cliente no dejó un comentario.talya T.
The truck was full of small roaches. No customer skills nothing. Never again. First time there and last time .sebastian C.
Trash in back of truck. Online customer service took 25-30 minutes to verify my truck so i could get the keys.Jeffree R.
Loved the local neighborhood convenience.ERIKA P.
El cliente no dejó un comentario.SAMUEL S.
Clean up the truck before rent it I found two dead Lizard inside the truck .JOHNY L.
The customer services is very exceptional I can't complain at all keep up The the good care for customers ThanksJOHNY L.
Great service very convenient for the cost! I will totally recommend U Haul to everyone that I need to moveMARIA M.
El cliente no dejó un comentario.OMAR R.
Broken door knob and can't open drivers door , extremely dirty, no gas ,CHRISTOPH O.
El cliente no dejó un comentario.Graham B.
First I filled up gas right before a returns it but it take a while for it to show on the old truck so they almost charged me for gas that I filled up. Also I was a opposed to get a $50 credit and never got itArye R.
The inside of truck had German roaches crawling around you! Passengers door didn't shut all the way!Jacquelyn B.
El cliente no dejó un comentario.ELSA J.
The person that signs out the equipment needs to be more familiar with the process and more customer friendly. It is more than just call this number or go to this website.JOSEPH M.
The truck I was rented was filthyRANDOLPH T.
Incompetent people at this location. They say one thing when you come in and another when it is time to pick up. They need to improve customer service and be more personable.SHAZADA H.
El cliente no dejó un comentario.SALLY Y.
El cliente no dejó un comentario.OSWALDO G.
Operator was pleasant and accommodating in spite of their arriving late and not having the furniture dolly nor qty of blankets I'd requested.GEORGE F.
Probably give instructions on where exactly to enter Mattresses and More.Brandon H.
El cliente no dejó un comentario.JESSICA D.
El cliente no dejó un comentario.DANIEL C.
El cliente no dejó un comentario.DANIEL A.
Everything is perfect! Good prices! 👍🏻👍🏻👍🏻NORI E.
Tell the equipment is available for me and to not make me go to another locatiom when I don't have the time to do so. I also needed a ramp on my truck which it did not day if it had one or not till I picked up the truck. Your website offers a bunch of things which I didn't need but what I needed you didn't have. I was extremely dissatisfied with the out come. No dollies, no ramp, no harnesses and the experience was extremely frustrating and not to mention back-breaking as well. A piece of furniture was also broken due to the lack of incompetence which I can't seem to point the finger at because no one will accept responsibility.MIQUELL S.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.Robert T.
Drop off using Uhaul app. While a much better experience than the online pick-up that didn't happen, it was awful, I did have to take 10 pictures of the dashboard that were not uploading to your site. I was lucky my son had an iPhone and did load the app, logged in my account and we did it that way. Otherwise I couldn't return the truck. The app is pitiful. I already told about 10 of my friends to never use the uhaul app for either pickup or drop-off. Good luck. Next time I'll use enterprise.Cezar C.
The man a the mattress company was not helpful. I informed him I couldn't read the small print because I lost my glasses. He told me he couldn't do it for me. while he had a screen open to sell mattresses. He also didn't tell me that I had to log on at the location. Upon arriving home I called another number and the gentleman took care of it for me immediately.Michelle C.
My experience was great. Was helped immediately. Received equipment quickly. Dropoff was quick as well. No complaintsBRADLEY S.
The only reason anything turned out okay was because the man at mattresses and more was able to fix some of the issues for us. But we were still charged twice for our tow dolly.Lindsey R.
The service was perfect from pick up to drop off. I don't think improvement is needed.Lakia C.
El cliente no dejó un comentario.CARMEN H.
El cliente no dejó un comentario.CLIN K.
Nothing. I don't remember the name of the employee that took care of me but he have super helpful. Shame on me for don't remembering his name.Sindi A.
El cliente no dejó un comentario.Vladimir S.
El cliente no dejó un comentario.OLIVIA C.
Educate the employee more about their work. Didn't know what a dolly was. Didn't know how to click next on his end. Couldn't answer simple questions about uhaul. Priorititized mattress business over tending my u-haul needs. Rude at the end when I kept asking questions about the service. Name was Wilfredo Sr.Misael C.
There was no parking space for the 26' truck. I had to do multiple U-turns to end up blocking multiple parking spaces.Kevin A.
Es buenoguillermo P.
I declined the safemove insurance when booking online. When picking up the truck I believe the employee created a new contract and added the insurance without telling me and without giving me the contract to review. I never signed off on this charge.Kynan M.
El cliente no dejó un comentario.Adashia F.
El cliente no dejó un comentario.CLAUDIA S.
El cliente no dejó un comentario.Ana S.