Customer Reviews for Mattress Warehouse of Mustang
(U-Haul Neighborhood Dealer)

325 reviews

1421 E State Hwy 152   Mustang, OK 73064

(405) 376-0892

Office Hours

  • Mon-Fri: 10:30 am–4:30 pm
  • Sat: 10:30 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 376-0892

1421 E State Hwy 152
Mustang, OK 73064

Services at this Location:

Office Hours

  • Mon-Fri: 10:30 am–4:30 pm
  • Sat: 10:30 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Be sure truck is swept out and ready for next rental.

Mary Weaver 
Rating:
5.0

Very pleased with our service. Great customer service and very helpful. 100% recommend this location.

neaatha brown 
Rating:
5.0

I returned it at 2 am and appreciate this company for helping me out.

Jasmine Wade 
Rating:
3.0

Customer did not leave a comment.

Jonathon Pumphrey 
Rating:
5.0

Customer did not leave a comment.

Nicklaus Pollard 
Rating:
5.0

Customer did not leave a comment.

Janis Karber 
Rating:
5.0

Customer did not leave a comment.

Lewis Golnick 
Rating:
5.0

U Haul & local agent Provided service that was exceptional and fast. I presume you treat all customers like this. thank you

Linda Berry 
Rating:
4.0

Customer did not leave a comment.

Stephanie Miller 
Rating:
5.0

I had an excellent rental experience with this UHAUL location. The staff was very friendly and knowledgeable, thank you so much.

GERRY DIAZDELEON 
Rating:
3.0

He didn't seem to care that there was a warning the front left tire was low.

SueJin Yi 
Rating:
5.0

Customer did not leave a comment.

Lisa Nichols 
Rating:
2.0

We turned our U-Haul in one day early and was told we wouldn’t receive a refund for the day we didn’t use it. I don’t agree with this at all and think we need a refund

Rylee Cupp 
Rating:
5.0

Customer did not leave a comment.

Olin Gary 
Rating:
1.0

By far worst experience using Uhaul. Even after confirming we would have an appliance dolly twice, there wasn't one. Picking up the vehicle was beyond frustrating. I didn't get to see a computer screen, clipboard, anything that showed me what I was renting or what the fees would. It was relayed by a guy, who could care less about anything related to Uhaul, speaking to someone on the phone who was telling him what to say.

James Beck 
Rating:
5.0

These agents were very friendly and helpful. They answered all our questions and concerns. I will recommend them to anyone who needs to use one of your trucks.

Ann Draper 
Rating:
5.0

Customer did not leave a comment.

Bernice Marzec 
Rating:
5.0

Customer did not leave a comment.

JOHN BERRIDGE 
Rating:
5.0

From making the reservation to picking up the track, the local staff was wonderful and very helpful. Would absolutely rent from this location again!

Celeste Claggett 
Rating:
3.0

Returned on a Sunday,

Robert Ramsey 
Rating:
5.0

Nice, big paved, a lot, easy to find, easy to drop off and place the key in the lock box

Jeri Nudell 
Rating:
5.0

Customer did not leave a comment.

Dionna Smith 
Rating:
3.0

Very helpful in the best way possible. They are nice kind heart people and cares about they customers.

Tanisha Williamson 
Rating:
4.0

Customer did not leave a comment.

Tim Sanchez 
Rating:
3.0

Easy return of rented truck and employee understood that the fuel tank though registered at pick up was full, was actually siphoned off and took the information for the return documentation.

Karen Morrow 
Rating:
5.0

Nothing at this time

Darrell Anthony 
Rating:
5.0

Customer did not leave a comment.

George Hostetter 
Rating:
4.0

Customer did not leave a comment.

Steve Lorenzen 
Rating:
5.0

Customer did not leave a comment.

Paul Freeland 
Rating:
5.0

No moving dollies a available at location.

Marc Pierce 
Rating:
5.0

No improvement needed

anthony migneault 
Rating:
5.0

Customer did not leave a comment.

Sue Boydson 
Rating:
5.0

Great customer service and would rent there again!

Branden Wilhite 
Rating:
5.0

Customer did not leave a comment.

Dale Hardesty 
Rating:
4.0

Customer did not leave a comment.

Jessie McNeill 
Rating:
5.0

Customer did not leave a comment.

Richard Neadeau 
Rating:
5.0

There was a combination lock on the truck door that took 30 minutes to cut off which caused the move to go over the allotted time with movers costing me an extra $90. Will not use Uhaul ever again

David Buchanan 
Rating:
5.0

Customer did not leave a comment.

Linda Eichler 
Rating:
3.0

The app is terrible and kicked me off as I was hitting submit to return it. I had to call a representative and be on the phone for another 45 min while figuring out how to send the pictures of the returned truck. Since the all closed out. I have never had such a terrible experience with a company before, and will never make the mistake of using you guys again.

Kayden Camp 
Rating:
5.0

Both Pickup & drop off were EXCELLENT! Bb

Sherry Schokatz 
Rating:
3.0

Friendly, very helpful staff.

BRUCE WRIGHT 
Rating:
5.0

Everything was great

Eric Birth 
Rating:
5.0

The staff was very friendly and made the rental experience a pleasure. It was refreshing to do business with such nice people. I would recommend this location to everyone.

Galen Charping 
Rating:
5.0

The agent was perfect. Very nice, friendly, knowledgeable & hospitable. She explained the details of using the app for mobile pick up. We went to pick up the truck the next day later than planned & she checked us in instead. Great experience & will use them again. Thanks

Tron Clark 
Rating:
5.0

Customer did not leave a comment.

Charles Mccoy 
Rating:
1.0

I reserved a 26 ft truck but it wasn't there when I arrived and I was told later I should have gotten the 50 reservation fee back, I did not. The truck arrived afterwards and I declined it. I did everything I could online to save time and ended up spending over a half hour waiting. The truck I did get only had a 1/4 of a tank of gas and was crap, a balljoint felt like it was ready to break. I called back to ask if someone could refer someone to help load the truck as I am disabled. I was told to call Ramone, big mistake. Every wooden table and shelf were ruined, who puts a table upside down with nothing under it ? I will drive to OKC next time I need a truck, I wouldn't send my worst enemy to this place !

isaiah jones 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Jeffries 
Rating:
3.0

Customer did not leave a comment.

John Taylor 
Rating:
5.0

Nothing

Cory Sneller 
Rating:
3.0

Customer did not leave a comment.

LAURIE CALDWELL 
Rating:
5.0

Customer did not leave a comment.

Brad Faulkner 
Rating:
2.0

Customer did not leave a comment.

Diana Nelson 
Rating:
5.0

Customer did not leave a comment.

Robert Vance 
Rating:
3.0

They were closed when we dropped off, so didn’t interact or go inside the business, but looking at the other items in the lot, there were flat tires in trucks.

tiffany nagle 
Rating:
5.0

N/A

Allen Reed 
Rating:
1.0

I have been over charged. The lady was not very professional complained the whole time about being rushed because it was near the end of the day. She has put in that I’m returning the uhaul to Edmond OK when I picked up and brought back to Mustang, OK. I dont know if they are doing this intentionally to get more money from people but I will be looking into being over charged $50+

Susan Halstead 
Rating:
4.0

when trying to use 24/7 mobile pick up, if you are over an hour late for your time, it would be a good idea to indicate on the app or the web page. I kept trying to check in and it kept failing but never gave me a reason why or the ability to change my scheduled time

Mark Rush 
Rating:
4.0

Customer did not leave a comment.

Shane O'Bannon 
Rating:
4.0

Customer did not leave a comment.

Shane O'Bannon 
Rating:
5.0

We've rented probably 4-5 separate times from this location. The owners are friendly, wonderful people. They have the sweetest little dog to greet you as well. Kind of feel like we're visiting family when we're there and, they've gone over and beyond for us before. Wouldn't dream of recommending any other place. May God Bless them and their business ten fold.

Michelle Drake 
Rating:
5.0

Really nice older gentlemen wi got e checked in and out of tbere really fast.

matthew smith 
Rating:
5.0

Very easy and fast process….nice people

joe Peruski 
Rating:
5.0

Customer did not leave a comment.

kathleen james 
Rating:
5.0

Nothing

RICHARD STEPHENS 
Rating:
5.0

Customer did not leave a comment.

Chance Klupenger 
Rating:
5.0

Once again, the most friendly rental equipment store around. Great staff with time to help with whatever you need. Thanks again

GARIN AGNEW 
Rating:
5.0

All ways very nice

Elizabeth Corbeil 
Rating:
2.0

Made 4 on site visits and got no help. Called other dealer and he fixed me up in 5 min.

jack whitman 
Rating:
3.0

Clean the truck and have it serviced. We had to call roadside assistance because it wouldn’t start in the middle of our move. We paid movers to stand around for an hour! U-Haul owes us compensation for this!

WENDY Lavelle 
Rating:
5.0

Just when you think there is no more kind people in the world head on over to this location and be amazed! I was blessed by my experience here and would recommend this place highly! Thank you so much!

Kenneth Prior Jr 
Rating:
5.0

Customer did not leave a comment.

Nancy Savory 
Rating:
5.0

Customer did not leave a comment.

Kerri HOFFMAN 
Rating:
5.0

Customer did not leave a comment.

CEDENA HOWELL 
Rating:
5.0

Customer did not leave a comment.

James Clegg 
Rating:
5.0

Customer did not leave a comment.

James Clegg 
Rating:
5.0

Customer did not leave a comment.

Mark Henderson 
Rating:
2.0

It took 48 hours from the time we dropped off the truck off until we received our email receipt. We stopped in on the second day and were told they were just to busy - they would get to it when they could. Employees were not helpful at drop off or when we visited the second time. What can you do to improve: Be courteous to the customer instead of dismissive and send out emails sooner than two days later.

glenn frey 
Rating:
5.0

Customer did not leave a comment.

KEITH PLYLER 
Rating:
5.0

Customer did not leave a comment.

Barb Lloyd 
Rating:
5.0

Customer did not leave a comment.

Christian Villanueva 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY COLEMAN 
Rating:
5.0

the people at the location were very helpful.

Timothy Bailey 
Rating:
5.0

Customer did not leave a comment.

JUAN RUIZ RAMOS 
Rating:
1.0

When I called to get a quote of how much the truck would cost, I want told $35.99 a day, which is false, very false.

Melissa Richards 
Rating:
5.0

Easy parking. Very friendly help. Quick and easy check in.

Nancy Savory 
Rating:
4.0

When I turned in the truck I was told the fuel tank was full when I picked it up. I told the person at the mattress place but he said just turn it in that way. Luckily I made a video of the mileage and the fuel gage. Saved me a lot of money.(something like $8 bucks a gallon charge)

CARLTON MCLAIN 
Rating:
1.0

I got charged $75 extra on top of my rental agreement bc I unknowingly dropped the trailer off at a different uhaul location that was closer to my house. I was unaware that I had to drop it off at the llocation I picked it up from. It’s disgusting that a $20 rental, would charge $75 extra for something like that. It is shameful of them. As if people who are renting from them aren’t paying enough already to move.

Lauren Baxter 
Rating:
5.0

See above comments.

James Crone 
Rating:
5.0

Thank you for all of your help.

MichelleD Drake 
Rating:
5.0

No problem dropping off two trucks, auto hauler and 12 ft trailer. Easy access asphalt parking very professionally organized equipment.

SCOTT Weathington 
Rating:
5.0

Great people

STEVE JOHNSON 
Rating:
3.0

I had a horrible experience with movers.com powered by U-haul on both ends....do not use.

Susan Pedersen 
Rating:
5.0

Friendly staff, overall just a great experience

Loryn Wilson 
Rating:
5.0

Customer did not leave a comment.

DON GILLIEND 
Rating:
5.0

This place should teach other local uhaul locations in the area how to treat their customers always a respectful and customer service oriented rep. Of your company the mustang mattress warehouse is one of the most respectful locations your company has always a pleasure to do business with them

Leah Martin 
Rating:
5.0

I was greeted immediately upon arrival. The folks running this location are simply the best. Friendly,, knowledgeable and super respectful. Id say one of the very few places you can walk in the first time and just know these are good folks. Need more of them in the world today for sure

Garin Agnew 
Rating:
5.0

all went well

Daniel Morgan 
Rating:
5.0

Customer did not leave a comment.

Pamela Ricard 
Rating:
5.0

Customer did not leave a comment.

Shane O'Bannon 
Rating:
5.0

Just keep doing what this location does! Excellent down to earth customer service!

david roush 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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