Comentarios de los clientes para Mattress Warehouse of Mustang

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Mattress Warehouse of Mustang

Clasificación general:

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Daren B.
Clasificación:

The location and staff were very good. The condition left much to be desired, the truck had tons of live roaches which we only discovered when we started to load up our belongings. We had to spray and kill as many as we could in the hopes they would not get into any of the boxes and furniture. That was extremely dissatisfying.

Jeff T.
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Continue doing what you're doing!!

Rafael T.
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El cliente no dejó un comentario.

debra W.
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El cliente no dejó un comentario.

Cleo S.
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El cliente no dejó un comentario.

Cody C.
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El cliente no dejó un comentario.

MICHAEL S.
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El cliente no dejó un comentario.

Brent F.
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El cliente no dejó un comentario.

Lori S.
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El cliente no dejó un comentario.

Trever L.
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El cliente no dejó un comentario.

Elizabeth C.
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El cliente no dejó un comentario.

Seth A.
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El cliente no dejó un comentario.

Michael B.
Clasificación:

Fix your computer system, so human errors can be corrected. The fleet person charged me excessive miles, charged my account at time of reservation, charged me full insurance, rather than the modified insurance (to move 4 miles). My return was was scheduled for a drop off in another location than pick up. Was scheduled for 24 his, not the 48 hours requested. Got that cleared up. Got the uhaul home, inlay time find the front passenger side tire half flat. Checking out, even though prepaid, still charged an additional amount to close out the ticket, until someone could process my credit since it was returned a day early, and a few other minor incidents. Have always used uhaul in the past, but will not make reservations over the phone again, and will do it in person. Still haven't gotten the receipt just confirmations and charges to my account, nothing itemized.

Jerry A.
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Easy transaction.

Michael S.
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Seats and handles we're not cleaned, as multiple cleaning wipes were brown after wiping surfaces. How can you justify that your company is ensuring folks are safe from COVID-19?! No employees wore masks! And how was the checkout process "contact-less" when I still had to walk into the store for the key to be handed to me without gloves or sanitizer?

tammy P.
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Convenient after hours drop off...

Billie K.
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The guy working was not even trying to help me get going. I had to log on after sitting there for 15 minutes while he just visited with us and complete the transaction online so we could get going, he said he didn't know how to do it and had to wait until he could get a hold of another worker. I then received a phone call q couple hours later asking if I still wanted the Uhaul i already had.

Justin T.
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El cliente no dejó un comentario.

Richard L.
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The front of the truck was COMPLETELY covered in bugs and the sides were so dirty that I really couldn't inspect the condition of the body. Inside the cab the windows looked like a dog's nose or something wet had been smeared on them. Something had been spilled on the passenger door, side of the passenger seat, and floor area that I had to clean so my wife wouldn't vomit. Pretty gross.

Angel N.
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El cliente no dejó un comentario.

Joshua T.
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El cliente no dejó un comentario.

Olen H.
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Very smooth process! Staff was excellent!

Shelby W.
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The truck was filthy inside and in the back. Not knowing until we got to storage. We had to go sweep it out before we could start moving it was so dirty. I rented a dolly and after getting to storage realized it wasn't in the back. Had to wait and hour and a half for them to open just to go get a dolly. Worst u haul experience I've ever had.

Kimberly B.
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El cliente no dejó un comentario.

Katherine B.
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Absolutely amazing experience. Everyone was so helpful and friendly. We will be returning for all of our U-Haul /moving needs.

Michael H.
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El cliente no dejó un comentario.

CYNTHIA C.
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El cliente no dejó un comentario.

Dorward M.
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Nice people, easy pickup. Only issue is a discrepancy with a stated discount for dropping off the trailer at a different location (more convenient to UHaul) but not getting the credit for the change. Otherwise an excellent experience!

Paul F.
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El cliente no dejó un comentario.

Robert L.
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El cliente no dejó un comentario.

MARIE B.
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El cliente no dejó un comentario.

Ernestine B.
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El cliente no dejó un comentario.

Stephen B.
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El cliente no dejó un comentario.

James M.
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On your website when preordering the truck,it wouldn't let me not select the insurance

Eric W.
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Our pickup appointment time was 1:00pm. However, the lady that was supposed to be present to assist us during check-out was not there. We waited until 1:20pm, when the (I assume) owner of the business took matter into their own hands and got me checked out by 1:30pm. The truck's driver's side door would not fully shut, causing a continual draft and additional road noise during the drive.

James V.
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El cliente no dejó un comentario.

David A.
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As a customer I had no idea that you needed to reserve the vehicle online.

JoDee D.
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Ensure all equipment ordered is in the truck. I ordered a dolly but did not receive one.

Scott S.
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Paid for two dozen pads that were not in the truck at time of pick up.The location where the truck was picked up at didn't open until 10:30 and I picked the truck up at 9:00. Upon return the employee in the office didn't understand how the process works as far as putting equipment and pads in the truck when the reservations are made. When I returned the truck, are field manager Brian Olsen was at this location and corrected my bill without any issues. Would use them again.

mike C.
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El cliente no dejó un comentario.

Gage O.
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El cliente no dejó un comentario.

Gerald M.
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Helpful, personable, and easy to work with. I recommend this location for U-Haul service.

Rodney W.
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I did not receive the furniture pads that I rented. I requested a refund and was told that it would be taken care of, but I have not seen the refund.

Bennie A.
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My order was not complete when I picked it up. I had to go back and get the rest of the items on my order. Tell what good it is to pick up at 8 am if I had to go back at 1030.

Mike N.
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El cliente no dejó un comentario.

Calvin B.
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The trailers need to be cleaned. It was covered with road grime. The gentleman running the place was very customer friendly.

Caleb B.
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We ordered furniture pads which were not in the truck. I let uhaul know, but my charge was not refunded. The 24/7 pickup is time consuming! Prepare for pickup to take an hour. When checkin asks for another number, be sure it's someone who will answer the phone- like a spouse. This is how they verify you to take the truck. I feel like this whole system could be done better. But the truck did the job and price was good.

Nicole R.
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Things ordered were not in truck. Truck was picked up 2 hours late because could not get your online service with my phone. Had to use my daughter's. Very inconvenient! Double charged me originally. Truck drove like shit. Will never use uhaul again.

Kristy D.
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It was raining and the windshield wipers didn't clear the window. The gas was not all the way full, however we filled it all the way when we took it back, and it full of leaves and other debris when we got it but made sure to clean it really well prior to returning.

David S.
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This was my second rental in a month using the U-Haul site for early pick up. Both reservations were to include blankets and a dolly, neither was in the truck for either rental when I arrived. I had to interrupt my move/loading to return to the store after opening to get.

Darla W.
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Was told when inquiring about scheduling and pick up that I would receive assistance putting my car on the tow dolly. When I arrived to pick the equipment up the gentlemen left to mind the store (the man who told me he would assist with putting car on the dolly was out of town) could not help and was not exactly sure about hooking dolly to my vehicle. I was instructed to go to another location about 5 miles away where they assisted with loading and hooked the dolly up correctly.

Eric S.
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El cliente no dejó un comentario.

PORNG C.
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El cliente no dejó un comentario.

Kurt W B.
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El cliente no dejó un comentario.

Shannon A.
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El cliente no dejó un comentario.

Peter H.
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El cliente no dejó un comentario.

Don S.
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they charged me for two days of use when i only used it for one day and also i was charged for 84 miles when i only used it for 24 miles. So i am very disappointed with the charges.

Eric R.
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El cliente no dejó un comentario.

Maria M.
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The attitude of the gal at the desk was not helpful. I asked her questions about the !0 foot truck rented, and she could not answer them. The truck was not clean and because of the time constraint to quickly get moving I overlooked it and cleaned it before turning it in to the location on Perkins Road in Stillwater, Oklahoma.A person is needed for that site who knows the equipment and is ready and willing to do the job.

LAWRENCE H.
Clasificación:

Horrible 24/7 experience! Took over an hour to get truck. took 15 minutes to get through to a uhaul representative for help, and it took the rest of the time to get it where we could take truck. I will never use a uhaul dealer that has to use the 24/7 I will say after being able to speak with a person the issue was resolved.

Daniel C.
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El cliente no dejó un comentario.

Penn C.
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El cliente no dejó un comentario.

Susan S.
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The owner was not very helpful. His customer service skills are below par.

Glenn S.
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Make checkout/checkin less complicated.Some of us are not that smart when it comes to smart phones.

Philip P.
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El cliente no dejó un comentario.

Pamela S.
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El cliente no dejó un comentario.

Evan D.
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Drop-off site personnel were very efficient and friendly! Thank you for making our return easy!

ANDY M.
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El cliente no dejó un comentario.

Arthur Z.
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El cliente no dejó un comentario.

Kip A.
Clasificación:

Uhaul website is not user friendly. Needs to be updated. Had significant trouble checking back in the uhaul after we used it. Same with picking it up. 24 hour pick up service should go much smoother.

Thais B.
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El cliente no dejó un comentario.

DARA S.
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El cliente no dejó un comentario.

Jane L.
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El cliente no dejó un comentario.

Ryan B.
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I paid for a appliance dolly and furniture cart, neither were in the truck and due to the holiday, the location was closed.... really inconvenienced.

Bo K.
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The gentleman that helped me (Dick, I believe) was extremely helpful, and polite. I appreciate the customer service I received from him. Thank you!

Ellen A.
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El cliente no dejó un comentario.

Koby D.
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El cliente no dejó un comentario.

Stacy H.
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Timely pickup and the man working there checked me in at drop off. Very pleased

Douglas H.
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El cliente no dejó un comentario.

Rick W.
Clasificación:

While the location and equipment were fine, we will never recommend renting from U-haul due to it taking 1 1/2 hours to get the truck picked up through the 24/7 program and another hour with 5 phone calls to get it returned. Unbelievable. Maddening. Infuriating. We could have driven to the airport rental location for a Penske (as we have previously rented) and saved time even though it was farther away. We are still in disbelief at the site not working (even saying that there was an error on their end, try again) our sign-in (with verified, correct information) not working and the amount of time spent on hold.

Jessie O.
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El cliente no dejó un comentario.

Adam T.
Clasificación:

24/7 reservation did not work. Did not get truck until an hour after reservation

Andrew S.
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El cliente no dejó un comentario.

Joseph K.
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El cliente no dejó un comentario.

PATTY C.
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El cliente no dejó un comentario.

Ryan W.
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El cliente no dejó un comentario.

SHELLY O.
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Your app was not user friendly and your phone system should direct people to the not so user friendly app. Thank goodness for the excellent customer service of the u-haul store rep.

Johnny W.
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El cliente no dejó un comentario.

Tom L.
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Truck was dirty, had to take my own pics of the truck for damages and mileage. Truck was not full of fuel prior to my use. I paid $70.00 to fill it upon return. PLUS I GOT BILLED 3 times! The total cost for me was $540.00 for a 1 day use. Terrible

Jackie V.
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El cliente no dejó un comentario.

Virgil F.
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Your online completion process to finalize when finished.

Rachael L.
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El cliente no dejó un comentario.

Seth C.
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Parking area was very small/crowded.

kristy M.
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El cliente no dejó un comentario.

Lisa B.
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El cliente no dejó un comentario.

Dee S.
Clasificación:

Make sure if pads are ordered that they are in fact present in the vehicle. We ordered a dozen pads and not a single one was in the vehicle.

Teri W.
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El cliente no dejó un comentario.

Allan H.
Clasificación:

El cliente no dejó un comentario.

john B.
Clasificación:

El cliente no dejó un comentario.

paul J.
Clasificación:

El cliente no dejó un comentario.

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